1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Friendly Care Group
  4. Locations Owned by Friendly Care Group in Staffordshire

Care Homes Owned by Friendly Care Group in Staffordshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Friendly Care Group in Staffordshire

Friendly Care Group Locations in Staffordshire (2)

 

2 Care Homes owned by Friendly Care Group in Staffordshire

Sort by:
View on Map
The Willows

14 Wolverhampton Road, Codsall, Wolverhampton WV8 1PP 

9.5 39 reviews
"My sister has been at The Willows since October 2023 and compared to where she was before she is much happier. The staff are all lovely and…"   Read all 39 reviews
Location Type Care Home

Based conveniently close to Wolverhampton, in the village of Codsall, The Willows provides long-term care for up to 28 residents, who enjoy a personalised care service and 24-hour access to staff. The Willows adheres to a policy of high care standards,… Read more about The Willows

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Younger Adults
  • Sensory Impairment
  • 28 Rooms
Nethermoor House

131 Chaseley Road, Etching Hill, Rugeley WS15 2LQ 

9.3 7 reviews
"My Mum has been a resident for more than two years now. During that time she has been looked after with professionalism, care and respect…"   Read all 7 reviews
Location Type Care Home

Nethermoor House care home in Staffordshire is set in the Cannock Chase countryside which has been designated an area of outstanding natural beauty. The residential care home has modern facilities, extensive gardens and lovely views over surrounding… Read more about Nethermoor House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 19 Rooms

Friendly Care Group Reviews in Staffordshire (46)

9.6
Friendly Care Group has a Group Review Score of 9.6 (9.566) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Friendly Care Group must have a Review Score.

Overall Experience

  • 15
  • 3
  • 1
  • 0
  • 1

Date Published

46
0
12
22
24
Review of

The Willows

from Jacqueline G (Daughter of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom came to The Willows approximately six months ago. Initially, due to Mom's Alzheimer's, it was upsetting but the team made Mom and us, her family, feel confident that she was safe, healthy, engaged and treated with respect. The daily activities, outings and events are really good and engaging. The
staff are always happy to discuss Mom's care and any concerns we may have. All of the team have a very good cohesive way in caring for their charges. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from J W (Sister of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have limited experience of care homes as my brother has been a resident for a short time, this however includes being in two homes. Firstly emergency respite care for two weeks and then to the home where he has been a resident now for five months. Comparing the two homes I am much happier with the
care he is receiving at The Willows as the staff engage with individual activities as well as sharing group activities. He seems more settled and happy. The staff are always welcoming and helpful. The Willows has a very homely atmosphere where the care for the residents and their wellbeing is apparent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from Sarah B (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been at The Willows for a while now she is very settled and gets on well with everyone. The staff are very caring. Lots of activities go on there. I have found the communication between myself and the staff very good too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from M M (Sister of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my brother has only been in two care homes I cannot compare others. Having said that I am much happier with the care and staff at The Willows. He was previously in a care home in Stafford for two weeks respite care and I was not impressed with the place or the care he received there. Whilst at The
Willows my brother does seem happier and the staff generally do seem to care for the residents. The Willows feels very homely unlike the care home where he had his respite care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from Sue M (Sister of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at The Willows since October 2023 and compared to where she was before she is much happier. The staff are all lovely and caring and the activities that happen most days have helped bring her out of her shell. I know she looks forward to seeing one member of staff in particular!

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you for the lovely feedback; it's nice to hear that your sister has settled in so well and is happy to be here, thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from Edna W (Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is just perfect, staff, food and cleanliness.

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you for your kind words happy to hear you are happy with the care and support Mum receives here at the willows.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from Chris W (Son of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident for 12 months and is really happy and settled there. The staff are excellent and the management are always available and swift to respond to questions or issues. Regular trips out and about to the local shops and facilities are provided as well as in-house entertainment.
The atmosphere is relaxed but professional and I certainly feel that all staff see Mom as an individual and provide her with a high level of care.

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you for your lovely feedback, we are happy to hear that your sister is happy here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from Ben M (Son of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all very friendly and helpful. Residents bedroom is very bright and fresh. Communal areas are all very homely and well-kept. Gives the feeling of being someone's private home rather than a care facility.

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you for the great feedback; it's nice to hear you are happy with The Willows.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from Geoff B (Cousin of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in permanent residence since March 2024.
I make frequent visits and find all the day staff to be friendly, efficient and very caring to the residents.
I have nothing but good feelings about The Willows.

Reply from Kerry Rotherham-bone, Manager at The Willows

We are pleased to here you are happy with the care and support your relatives receive here at The Willows.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from Julie S (Daughter of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at The Willows since March of this year.
He is very settled there and is very well looked after by all of the staff.
I cannot find a negative thing to say about The Willows.
Staff are very kind and attentive to all of the residents.
And communications are good between
the care home and myself.
Food is very good and they have plenty to eat, three good meals a day plus snacks.
There is always water or squash available for them and plenty of hot drinks provided during the day.
Rooms are lovely and comfortable and very homely.
There are always plenty of fun activities.
Staff take residents out regularly to the shops and there is a nice garden space for residents to sit in when weather is good.
All of my dad's medications are taken care of so I don't have to worry about that either.
There is also a visiting chiropodist and hairdresser too.
I would recommend The Willows to anyone that is looking for a safe caring residential home for their loved ones.

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you very much for taking the time to write such a lovely review about the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from Lisa D (Daughter of Resident) published on 2 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant home. The staff goes above and beyond for all the residents. It feels like a family. They are happy to talk to you about the care your loved one is receiving and the residents aren't just a name, each member of staff seems to know them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from T N (Daughter of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We put both of our elderly parents in there in 2021. The fees were £3000 each for a four-week period. During that period over the next 3 years, they increased the fees to £4400, in the meantime building a brand new state-of-the-art twenty-something bedroomed building as an annexe to the care home. During
the stay they were continually losing clothes and other items telling us that shavers had been lost, but when we eventually moved my father out of the home he had four shavers in his belongings. We coped with these kinds of obstacles, but the real problem was when my mother passed away. The owner charged us £1500 for keeping two black bin liners in a room saying we should have removed them. No compassion, no text, call, or email to inform us. When we eventually got the black bags half the clothes in them were not hers. We have moved my father now and all I will say be careful, this is one greedy owner who does not have much compassion, if any at all for his clients.

Reply from Kerry Rotherham-bone, Manager at The Willows

We are sorry to hear you now feel this way and that any of the above concerns were not raised at the point your parents were in our care, I would also like to say that the content of this review is factually incorrect and an unfair reflection of the service we pride ourselves in providing.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from Helen K (Daughter of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was in The Willows for five weeks. She was bedbound and end-of-life. Her care was first-class, chatty, attentive staff, where nothing was too much for them and always very caring. When Mom couldn't get downstairs for the entertainment, it came to her in her room. Our experience at The Willows was
one of pleasure and ease and the fact she was safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from Ian F (Nephew of Resident) published on 14 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident of The Willows for approximately 12 months. He suffers from Alzheimer's disease but he is still in generally good physical health and he is mobile. The Willows has provided him with a comprehensive and pragmatic care package since I asked them to admit him. I always find
him smartly dressed and he has been served good food leading him to put on weight. The Willows is a clean and warm venue. Members of staff are always visible in the lounges and dining room, keeping an eye on the resident's health and safety. At Christmas, a very nice concert and buffet was arranged as well as a celebration Christmas Day lunch. My uncle has been provided with compassionate, patient and friendly care. His room is kept very clean and his laundry is done regularly. I have been contacted by the manager when safeguarding issues have arisen and been resolved. I am politely told when he needs new clothes or when extras like hairdressing and chiropody have to be paid for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Nethermoor House

from Dawn M (Daughter of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident for more than two years now. During that time she has been looked after with professionalism, care and respect for my Mum's condition which at times must be very trying.
All of the staff and management I have encountered are welcoming and happy to discuss any queries I might
have.
The freshly prepared nutritious food offered by the kitchen staff is impressive. When I am visiting on a Sunday the smell of the lovely roast dinner makes me want to move in!
Mum loves being a resident here (on a good day of course). Let us hope that she has many many more days of being looked after by such a group of caring people. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from Rose B (Daughter of Resident) published on 9 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Without naming names, the entertainment manager is brilliant, very caring and keeps the home going. All the residents seem to love him, he goes out of his way to help. Think they need more cups of tea/coffee. Need someone at weekends to sit or talk to residents (not everyone has visitors). Need tea/coffee
machine for visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from Julie P (Daughter of Resident) published on 9 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows Care Home is an exceptional care home. Staff are all friendly and make all visitors very welcome, everywhere is lovely and clean and warm. Each resident has their own en-suite room, rooms are cosy and homely, there is a nice dining room and food is home-cooked and really nice. There're two
nice TV lounges so residents have a choice of which one they would like to sit in. Residents are well looked after and nothing is too much trouble. I would recommend The Willows to anyone who's looking for good care for their family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Nethermoor House

from Glenda P (Daughter-in-law of Resident) published on 7 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here for 4 years now. The new manager has changed a lot in the home and is so easy to talk to. My mother-in-law is happy and well looked after. Nurses are friendly and caring. Two nurses in particular are extremely dedicated. The staff member in the office is helpful and the
office and helps with anything you need answering. The cheese and wine evening was very enjoyable and the manager had a list of things being done in the home for residents. The cheese and wine evening brought relatives together after covid and residents back together. Residents enjoyed it holding their glasses up and saying cheers. So many new nurses, all very good and caring. Just the right amount of residents so get more one-to-one from staff. Lovely home. Thanks to the manager office staff and everyone for looking after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Nethermoor House

from Carol S (Daughter of Resident) published on 6 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Nethermoor House for the last two years.
I and my sisters have peace of mind knowing she is safe and well looked after, our mother who has vascular dementia often says she is very lucky to be there and how wonderful the staff are, I couldn't say about the food I only know
if you visit before lunch it always smells very nice whilst being cooked.
The staff have coped very well with all the restrictions surrounding covid and have been quick to lock down with outbreaks.
I can honestly say that I would and have recommended Nethermoor House to quite a few people, it was hard handing over the care of our mother after looking after her since our dad passed but I can honestly say she couldn't be anywhere better. A heartfelt thank you to everyone for treating our Mother with dignity and respect your all Angels

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Willows

from John I (Son of Resident) published on 5 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring staff. Originally my dad went in for respite care but now has become a permanent resident. His comments have been how homely it feels, comfortable, food is great and happy to be there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Friendly Care Group in Shropshire Friendly Care Group in Staffordshire Friendly Care Group in West Midlands

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Friendly Care Group to verify any information. View our terms and conditions.