Friendly Care Group in West Midlands | 3 Care Homes

Review of
Woodgreen Nursing Home
from P T (Uncle of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

My nephew has recently spent a few months at Woodgreen Nursing Home following a short spell in hospital. The love and care which has been shown to him, by the manager and staff, has been outstanding, for which we are very grateful.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind comments, we were sad to see your nephew move on to another care home but would like to wish him all the very best for the future.

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Review of
Woodgreen Nursing Home
from Diane T (Daughter of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

Woodgreen Nursing Home has been excellent in every way for our mom's care. The management has gone above and beyond to make our mom's passing, peaceful and comfortable. The nurses and carers are 'the best' they have loved and cared for our mom as we would. Mom was always clean, fed, washed, showered

and more. Mom was always being entertained and sat in front of the TV, and the windows as we asked. I cannot express how grateful we are for all their help and support during Mom's passing.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind review Diane. We appreciate that this is a difficult time for you all and would again like to express our condolences to you all at this time. You all will always be part of the Woodgreen Family, keep in touch. Kind regards to all.

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Review of
Woodgreen Nursing Home
from Carol P (Daughter of Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

My mom has been at Woodgreen for 6 years with dementia. The care at Woodgreen Nursing Home is excellent from management, carers, nurses, kitchen staff and domestic, they have respected my mom throughout these 6 years especially these last two weeks, as a big family there was no problem of us staying

there with our mom made us feel so comfortable, fed us which was fantastic. Again, would like to say a big thank you to the manager and his team for everything.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind review at what I appreciate has been a difficult time for you and all your family. Our considerations are with you at this difficult time and I would like to express my thoughts to you all from both myself and all the team here at WGNH. You have all become part of our family and your mother had a massive impact on the home. We will always be here for you all.

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Review of
Princess Lodge Nursing Home
from G L (Daughter of Resident) published on 9 July 2024

Submitted via Website • Report

Overall Experience

We couldn't be more pleased with the care that Dad receives. All the staff are friendly, approachable, helpful and professional. Dad is treated with respect, and dignity and as he has a good sense of fun, this is taken into consideration, and he the carers are wonderful with him, making him laugh and

smile again.
When we last visited, Dad told me that he never thought he could be happier anywhere but home, but he is happy at Princess Lodge, and he speaks highly of all the staff there.
Everywhere is clean, and well-maintained, with memorabilia, photos of events etc in the corridors. Dad's room is lovely, and family have been allowed to put up photos, an electronic photo frame etc, to make it homely for him. He also has a tv. The meals smell and look delicious. Dad is also asked what he would like to eat, and is kept topped up with hot and cold drinks. Mum is also made very welcome, at any time of the day.
It gives us peace of mind, to know how well Dad is cared for every day.

Reply from Adam Toomer-Smith, Care Home Manager at Princess Lodge Nursing Home

Thank you for such a positive review. We strive to provide the best possible care for both our residents and families. I will ensure that your amazing comments are passed on to the team.

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Review of
Woodgreen Nursing Home
from E B (Mother of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

My son spent the last 6 months of his life at Woodgreen. I can honestly say Woodgreen home as got to be one of the best out there. Every single member of staff is remarkable and the manager, always there for everybody. The love and dignity for my son was 1000%. All residents are very well looked after,

highly recommend Woodgreen. I will always have a part of my heart connected to Woodgreen, once again I can't thank you all enough. Thank you.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for this kind review at what we appreciate must be an extremely difficult time for you. Please remember we are always here to assist you in the future, feel free to come and see us whenever you feel like it. Thinking of you at this time.

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Review of
The Friendly Inn
from K H (Daughter of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

My father was made welcome from the beginning. Overall he has enjoyed his two week respite. He made good the opportunity to talk with staff, carers, chefs, cleaners and laundry. He enjoyed the animal man, the food, the garden is amazing, he loved the outdoors. The upstairs room on occasion was hot on

the good weather days. His bed was changed at request to a normal devan. He slept better. He said he felt a little too lost at times, not sure what he should be doing.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much for your kind words, we are very happy that your father enjoyed his time with us, and we will look into what we can do more to help residents understand what is happening in the home and what they should be doing. Thank you again.

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Review of
Woodgreen Nursing Home
from T H (Aunt of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

My nephew was a service user here a number of times, unfortunately, he passed away on 5th June. In the time he was there, he was treated with the utmost dignity and respect, care and attention. Every single member of staff became like family members and we cannot praise them enough. If I could give

a hundred stars I would. Thank you Woodgreen.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your very kind review at such a difficult time, I will certainly pass on your remarks to all the staff team here at the home. If you need anything do not hesitate to keep in touch. My thoughts are with you all at this time.

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Review of
Woodgreen Nursing Home
from Maria H (Relative of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

Woodgreen Nursing is a super top home It is extremely clean, the staff are excellent kitchen staff cleaners H.C.A staff and nursing staff, especially the manager who was fully part of the team when it came to hands-on. Another couple of staff members were marvellous too, nothing in this home was too

much, they were polite, courteous and maintained privacy and dignity at all times. They were very quick to answer call bells and were proactive. If I could reward a home for how they made my sister feel and us as a family during our traumatic time it would be this place. I watched them attend to our family member with great care and respect. Kitchen staff could not do enough to make us welcome and cared for, excellent. I cannot praise them all enough but outstanding care respect and dignity. Thank you from the bottom of our hearts.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind comments at this very difficult time, I will pass on your remarks to the rest of the team here at Woodgreen Nursing Home.

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Review of
Woodgreen Nursing Home
from Lee T (Son of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience

I would not hesitate to recommend Woodgreen Nursing Home to anyone. My dad spent the last five weeks of his life there and was treated with outstanding care and compassion. The staff are absolutely fantastic and I will forever be in their debt. They really did go above and beyond caring for my dad and

ensuring that he was comfortable.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you Lee for your kind comments, they are very much appreciated. I will pass your comments on to the rest of the staff here at Woodgreen Nursing Home. We hope you and your family are well and continue to extend our condolences.

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Review of
Princess Lodge Nursing Home
from Julia J (Daughter of Resident) published on 29 February 2024

Submitted via Website • Report

Overall Experience

My dad loves it here and has been made to feel like part of their family. Everyone has been so kind and friendly, as a family we couldn’t have got him in anywhere nicer. It’s great we can take our dogs in to visit as well. Spotlessly clean and the food looks amazing. Great activities as well to keep

them occupied. Would recommend it.

Reply from Luanne Peart, Deputy Manager at Princess Lodge Nursing Home

Thank you so much for your lovely feedback - it means a lot to us all here at Princess Lodge.

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Review of
The Friendly Inn
from Margaret B (Sister of Resident) published on 28 December 2023

Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and helpful and will help my brother whenever possible, even to the extent of fetching a curry for him. He seems to get on well with all of them. It would be helpful if some of them had training to understand Parkinsons Disease which he has, apparently, they have never

had a Parkinsons resident before and he gets frustrated when they don't understand him because he gets freezing sessions where his brain won't work properly.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you for your review, all staff are trained in Parkinsons and we have had many residents in the past with Parkinsons disease, so rest assured we understand your brother's care needs thoroughly. Thank you for your kind words. He does love a good curry!

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Review of
The Friendly Inn
from Jenny R (Friend of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

My best friend of over 50 years has been a resident for the last couple of years. The care home is a fantastic place. They do so much for the residents, taking them out to visit places such as museums and providing a lot of good quality entertainment. They also involve the residents in a lot of activities

such as craft work relevant to the time of year such as Halloween and Easter.

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Review of
The Friendly Inn
from M A (Daughter of Resident) published on 12 December 2023

Submitted via Website • Report

Overall Experience

My mother had been caring alone for my father, for many years, without outside help as he would not let any other carers attend to him the result of this, just as covid started, when they were both in hospital - he following a fall and she for complete collapse followed by a Dementia diagnosis. Neither

could return to their home and both were admitted by Solihull Council to The Friendly Inn Care Home.

With all the stress lifted, my mother has thrived here, she is back to health and back to a healthy weight, she tells me every time I see her how lovely everyone is and that she is spoilt having everything done for her now. Staff really do seem to care for her with regular hugs and chats.

A knitting group (her favourite pastime) has recently been set up and in the summer there is the garden (her other love). Thankfully, now Covid is no longer the issue it was, trips out have started up again and she loves those.

Could not recommend them more highly.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much for your kind words, she is very much enjoying her knitting group and i think she will have fun next summer with turning the garden into a colourful sensory garden.

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Review of
The Friendly Inn
from T J (Daughter-in-law of Resident) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been a resident here for many years from admission to date. I cannot fault the services she has received and how we as a family have been treated. The staff go above and beyond in every aspect. I could not be any more grateful. My mother-in-law is happy and content.

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Review of
The Friendly Inn
from Allan S (Brother of Resident) published on 1 December 2023

Submitted via Postal Card • Report

Overall Experience

My brother has been a resident at The Friendly Inn Care Home for over 5 years now and is very happy and contented to be there. The home is very well run and the staff are very friendly and always approachable. The home is clean and comfortable. There is a wide range of things to do and trips out are

often arranged for the residents, I would not hesitate to recommend this care home to anyone.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much, we are very glad you are happy with the care and activities we provide. Thank you

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Review of
The Friendly Inn
from Barry J (Son of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience

My dad is 91 years old and has dementia. He's been at The Friendly Inn since the start of the year. I have found the staff to be very capable and they have an excellent rapport with my father. His room is very comfortable and the staff keep in touch with me and my wife and try to involve us with everything.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you for your kind words and support, we have very glad you are happy with the care that is provided for your father.

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Review of
The Friendly Inn
from Don B (Brother of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience

My sister has always seemed comfortable and happy at The Friendly Inn. The staff have always been pleasant and helpful to me. The food always seems to be of a good standard, my sister has always been happy with it.
One thing I have been asking for us another chair in my sister's room for me to sit

on. At 81, just sitting on the bed gives me back ache.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you for your response, I will arrange alternative seating for you for when you visit. Thank you for your kind words.

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Review of
The Friendly Inn
from G F (Daughter of Resident) published on 28 November 2023

Submitted via Postal Card • Report

Overall Experience

My experience of the home is good everyone is polite and helpful and it is beginning to look very nice now as it has been refurbished and updated.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you very, we are continuing to update and we are happy that it is being noticed and that people are happy with how it is begining to look.

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Review of
The Friendly Inn
from E T (Niece of Resident) published on 28 November 2023

Submitted via Postal Card • Report

Overall Experience

The home is caring and lots of activities to be done. The staff are excellent and nothing is too much trouble. I would recommend this care home to anyone.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much this is very kind, we hope you can join us for our very fun filled christmas ahead.

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Review of
The Friendly Inn
from J B (Daughter of Resident) published on 28 November 2023

Submitted via Postal Card • Report

Overall Experience

The friendly care home I would give 5 stars. The staff are all second to none - fantastic care, friendly, supportive, kind and loving to all residents and family. The home is clean and cared for - the entertainment is fantastic. My mom comes out singing and happy when I collect her. I couldn't wish

for better carers to look after my mom. The manager, admin staff, managers, carers, and cleaners are all so caring and the home is first-class. Thank you.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much this is so lovely to hear and I will pass this on to all my staff.

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Care Homes Owned by Friendly Care Group in West Midlands

Friendly Care Group Locations in West Midlands (3)

Friendly Care Group Reviews in West Midlands (90)

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Princess Lodge Nursing Home

Woodgreen Nursing Home

The Friendly Inn

Woodgreen Nursing Home

Woodgreen Nursing Home

Woodgreen Nursing Home

Princess Lodge Nursing Home

The Friendly Inn

The Friendly Inn

The Friendly Inn

The Friendly Inn

The Friendly Inn

The Friendly Inn

The Friendly Inn

The Friendly Inn

The Friendly Inn

The Friendly Inn

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