Ideal Carehomes Ltd in Cheshire | 1 Care Home

Review of
Elworth Grange
from Eric R (Respite Resident) assisted by family/friend published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

The caring team were great, always there to make sure I had everything I needed. My room was lovely. The food was good and I enjoyed meeting the therapy dogs. I enjoyed the entertainment and activities. Elworth Grange is a happy homely place. Thank you for your care and support during my respite stay.

Reply from Clare Sheehan, Careline Advisor at Elworth Grange

We'd like to extend our thanks for your kind words following your short care break with us at Elworth Grange Care Home. Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you.

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Review of
Elworth Grange
from C D (Respite Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

Made to feel very welcome - the food is very good and look forward toevery meal. My room is lovely with everything I need, new friends that I hope to visit. Thank you all for your kindness.

Reply from Clare Sheehan, Careline Advisor at Elworth Grange

We'd like to extend our thanks for your kind words following your short care break with us at Elworth Grange Care Home. Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you.

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Review of
Elworth Grange
from T H (Friend of Resident) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience

First visit to see a lady who attended groups I manage. The place and rooms are so nice, the people are friendly and my friend looks so happy. I compliment you.

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Review of
Elworth Grange
from C M (Daughter of Resident) published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience

I only have praise for Elworth Grange and its staff. My mum moved from another local care home and from day 1 she has been made welcome by all. The decor, facilities care etc have been wonderful and my mum has been included in all activities. The team have fully included me and kept me informed they

are like family. Thanks for all you do to help me keep my mum safe and happy.

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Review of
Elworth Grange
from J T (Daughter of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

I have no doubt that there could be no better place for my father. The building, suites and facilities are well thought out and purpose-built recently from scratch. The staff in all respects are caring and supportive and open to requests to provide specific care needs. They treated my father with dignity

and friendliness, and he had a special rapport with some which was heartwarming. They also made the family very welcome and extended care to us as well as to my father. There has been a great effort to provide stimulating and inclusive activities for residents.

Reply from Charlotte Jackson, Customer Care Administrator at Elworth Grange

Thank you for taking the time to send such a lovely review, we are so pleased that our facilities and team provide the perfect setting for your father’s care, and as his family you are always welcome to visit.

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Review of
Elworth Grange
from Julia J (Daughter-in-law of Resident) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience

My father-in-law was a resident at Elworth Grange for 16 months. During this time his family were frequent visitors. We were delighted he came to regard Elworth as his home and the staff like a second family for him. The staff provide an exceptional level of care. On a personal level he was treated

with dignity and respect and very much as an individual as were all residents. Most importantly, the staff genuinely care about their resident's health and well-being. He was loved and cared for as if he were a member of an extended family.
Staff were quick to raise any concerns with the family and to discuss how his situation could be improved. When hospital visits were necessary we were always impressed with how quickly the paramedics arrived from the nearby hospital. Staff work very hard to keep residents mobile for as long as possible. Hospital stays result in loss of mobility. My father-in-law became mobile again in an astonishingly short time after surgery or long hospital stays. Thanks to all the staff for their dedication, skill and perseverance, his transformation was amazing to watch.
The family were all relieved that when palliative care was required he was able to avoid hospital and stay at Elworth. His last days at Elworth were as comfortable as possible with the district nurses on call and able to attend 24/7 if needed. Elworth is committed to caring for all its resident's relatives and we all experienced exceptional care, compassion love and practical advice from staff at all levels. During the last week of my father-in-law's life, his 4 children were able to be with him 24/7 in his room. (Not all at once, we took it in shifts). The staff fed us and comforted us which was remarkable! We all heartily recommend Elworth Grange Care Home to you, the staff are second to none, the facilities are excellent and the food is great too!

Reply from Terri Kidd, PR Executive at Elworth Grange

Thank you so much for your lovely review. We are very sorry for your loss, your father-in-law was a wonderful man and is very sadly missed within the home, he could usually be found watching his old comedies and we will think of him every time we hear the theme tunes. We were honoured to be there for him, not only to care for him but to support you, his wonderful family. We hope that you will return in future for a cup of tea and a reminisce, it would be lovely to share some memories.

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Review of
Elworth Grange
from Colin D (Son of Resident) published on 1 November 2023

Submitted via Postal Card • Report

Overall Experience

I just wanted to thank all the staff at Elworth Grange for a really fantastic 100th birthday party for Mum. They pulled out all the stops and got local schools, charities and businesses involved, she got over 140 cards thanks to the staff putting the word round and a card from the King! No less. The

day went great with all the residents joining in with the celebrations, cake, food, drink and entertainment were provided as well as a trip out in a posh car offered by a local dealership. So once again all my family thank Elworth for an unforgettable day.

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Review of
Elworth Grange
from S F (Daughter of Resident) published on 17 October 2023

Submitted via Postal Card • Report

Overall Experience

For the two years I've been visiting, Elworth Grange has always been a caring place and I think it got even better following the appointment of the newish manager. I feel my mum is always treated as an individual and with respect and her relationship with the staff adds interest and enjoyment to her

life. I like the fact that they keep looking for different activities to offer.

Reply from Terri Kidd, PR Executive at Elworth Grange

Thank you for your lovely review, we are so pleased that life at Elworth Grange is such a positive experience for your mum and that she is settled and happy with us.

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Review of
Elworth Grange
from Siobhan W (Niece of Resident) published on 26 September 2023

Submitted via Postal Card • Report

Overall Experience

Needed somewhere for my uncle the same day for respite care as house flooded. The management team were wonderful and went out of the way to help. He loves his new temporary home, he has made lots of friends and doesn't want to come home. The staff are so caring and very attentive. The food is amazing

quality and my uncle has put on weight. Thank you for caring for him so well, I can't recommend Elsworth Grange highly enough.

Reply from Terri Kidd, PR Executive at Elworth Grange

Thank you for taking the time to write a review. We are proud are able to move so quickly to support new residents and get your uncle somewhere he could be safe, happy and cared for. We hope that there isn’t extensive damage to your uncle’s home due to the flooding, but know that there is always a home for him at Elworth Grange.

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Review of
Elworth Grange
from V F (Daughter of Resident) published on 16 September 2023

Submitted via Website • Report

Overall Experience

Mum’s admission to Elworth had a few paperwork hiccups, but the transformation in her well-being makes it all worthwhile. Her dementia had left her lonely and anxious and the supportive care team have shed years off Mum by making her feel safe and cared for. The facility is spotless, purpose-built and

welcoming. We could not be more grateful for finding such a good place for Mum to be looked after.

Reply from Terri Kidd, PR Executive at Elworth Grange

Thank you for taking the time to write a review. We are sorry that it wasn’t the smoothest transition into the home but we are so pleased that your mum has settled so well and is thriving with us at Elworth Grange.

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Review of
Elworth Grange
from Richard H (Son of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience

father got an infection which resulted in hospital admission, when ready for discharge he required respite care due to dementia and delirium. I happened to have a family holiday booked a week later. The team at Elwroth were utstanding in their help and assistance and left me with no doubt this care

home would more than meet my father's needs.

Reply from Terri Kidd, PR Executive at Elworth Grange

Thank you for sending a review, we are so sorry that your father has had such a rough time but delighted that we could step in and support him with his recovery while you were away.

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Review of
Elworth Grange
from K T (Daughter of Resident) published on 21 June 2023

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and helpful, always someone to ask about my mum's care. Her room is nice, light, bright and spacious. The area for meals and the sitting area are spacious, with views out of the windows. The meals are set out like eating in a restaurant, nice presentation.

Reply from Terri Kidd, PR Executive at Elworth Grange

We are glad that Elworth Grange meets all your expectations, we are very proud of our beautiful home and fabulous team.

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Review of
Elworth Grange
from S H (Resident) published on 25 May 2023

Submitted via Postal Card • Report

Overall Experience

From my arrival I consider this to be a haven. A very beautiful home, the furnishing extremely attractive, staff work extremely hard to care for residents. Sometimes like most homes with shortages of staff, having to train agency staff. The chef has a flair for cooking and a passion for attempting to

please us all. A lady chef and assistant are also talented. A real homely feel, and 24-hour care.

Reply from Terri Kidd, PR Executive at Elworth Grange

This is such a lovely review and ‘Haven’ is the perfect word, it’s what we always aim to be. We are so glad that the home (and the food) leaves such a great impression.

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Review of
Elworth Grange
from R G (Son-in-law of Resident) published on 17 May 2023

Submitted via Postal Card • Report

Overall Experience

Elworth Grange provide excellent care and facilities for my mother-in-law. The environment is always immaculate and the staff are always friendly, helpful and attentive. Any suggestions for individual attention are taken on board, making for a fulfilling daily life. Thank you all!

Reply from Terri Kidd, PR Executive at Elworth Grange

Thank you for a lovely review, our team at Elworth give our residents the best experience in their home and it’s lovely to know that it is appreciated.

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Review of
Elworth Grange
from K P (Brother of Resident) published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience

My family and I have been very pleased to have discovered Elworth Grange. The management and staff have always been very attentive to any concerns that we have had with our sister and they have always been supportive of my sister and our family.

Reply from Terri Kidd, PR Executive at Elworth Grange

Thank you for taking the time to write this lovely review. We’re so glad that your sister and your family have felt supported in your sister’s transition to our home. We hope she is very happy at Elworth Grange, and that you feel welcome to visit at any time.

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Review of
Elworth Grange
from Jill C (Daughter of Resident) published on 10 November 2022

Submitted via Website • Report

Overall Experience

My dad has vascular dementia. Prior to moving to Elworth Grange dad had been in another care home for assessment for a period of 8 weeks. During his time at the other home, he started to have 'issues' with eating by himself and it concerned me greatly. I looked at a number of care homes for dad to call

his 'forever home' and Elworth Grange stood head and shoulders above any of the others, even those more expensive. As soon as you enter the building you get a good feeling. It's like a 5* hotel, luxurious, light, spacious, bright and spotlessly clean but homely, comfortable and welcoming. I was dreading 'the move' as dad had taken weeks to settle in the first home, hence the 8-week stay for assessment. Dad has only been at Elworth Grange for a short time but he has settled in brilliantly and his eating and appetite have improved which is a testament to the staff and the Elworth Grange approach to care. Kindness, patience, encouragement and dignity. A wonderful place to call home.

Reply from Charlotte Jackson, Customer Care Administrator at Elworth Grange

Thank you so much for taking the time to leave this review for the team at Elworth Grange. We're very proud of our beautiful home, which is purpose-built with our residents in mind - we're glad you feel that the home is luxurious and welcoming. It makes us so happy to hear that your dad can now call Elworth Grange his forever home, and we're so pleased that his appetite has improved, thanks to the incredible person-centred care our teams are dedicated to providing. Please don't hesitate to let the team know if there is anything else we can do. Thanks again!

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Review of
Elworth Grange
from Paul R (Son of Resident) published on 29 September 2021

Submitted via Website • Report

Overall Experience

My dad has been at Elworth Grange for the last four weeks as an interim, before returning home from the hospital. The staff and facilities are completely wonderful and have provided an outstanding level of personable care and diligence with him catering to all of his mobility needs and being very patient

with him. His return home is tinged with sadness, as he was telling me how much he has enjoyed his time, the care, good food and socializing. The bedroom facilities are modern, spacious and well equipped, and my dad has loved the dining room and marvels at how much he feels like he is in a posh hotel. From a relative perspective, I was totally reassured at all times that my dad was receiving the best care at Elworth Grange - it is a fantastic place.

Reply from Rebecca Selkirk, PR Executive at Elworth Grange

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes, enabling our team to build valuable relationships between our care team and the resident. We are so pleased to hear you would recommend us, and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.

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Review of
Elworth Grange
from Annette Q (Daughter of Resident) published on 13 August 2021

Submitted via Website • Report

Overall Experience

My mother stayed for two weeks respite care. From the initial viewing through to taking Mum home, the staff couldn’t have been more helpful. The facilities, activities and food were excellent, and I was able to speak to her by phone every day.

Reply from Rebecca Selkirk, PR Executive at Elworth Grange

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review of
Elworth Grange
from Hazel I (Daughter of Resident) published on 13 August 2021

Submitted via Website • Report

Overall Experience

Mum came to Elworth Grange for 2-weeks of respite care; she was made very welcome and enjoyed her stay at the home. She enjoyed the company and could not praise the wonderful staff and management enough. Thank you.

Reply from Rebecca Selkirk, PR Executive at Elworth Grange

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

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Review of
Elworth Grange
from Sandra B (Daughter-in-law of Resident) published on 27 July 2021

Submitted via Website • Report

Overall Experience

My mother-in-law has just completed four weeks initial respite care and has decided to become a permanent resident. The difference in her over these last four weeks is wonderful to see. She has regained her appetite and is enjoying her food again. She was never one to sit still, so has been taking advantage

of the varied activities on offer, from armchair exercises to cooking and flower arranging. She is fond of music and has been very complimentary of the regular entertainers who visit the home. Mum is always saying how easy to get on with and helpful all the staff are, which we have also found in our dealings with them. All these things have helped to increase her confidence and bring her back to her old self. As her family, we are reassured that she is being well looked after, and they always have her best interests at heart.

Reply from Rebecca Selkirk, PR Executive at Elworth Grange

Thank you so much for your review. We are so pleased to hear that your mother in law's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.

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Ideal Carehomes Ltd Locations in Cheshire (1)

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