Ideal Carehomes Ltd in Oxfordshire | 1 Care Home

Review of
Launton Grange
from Emma F (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My mum was a resident at Launton Grange for 2 and a half years. During this time, she received some wonderful care but also care below standard with a high turnover of care staff and management. The facilities are good but some, such as the gardens, are poorly maintained. Activities varied. They have

a fantastic programme of musicians who come in, but otherwise, it was a bit hit or miss, again suffering from staff turnover. What really lets Launton Grange down, however, is its communication. Despite only being able to cope with low-dependency care needs, we were not kept informed of my mum's changing care needs and the need to seek greater nursing care elsewhere, even though the decline in her health was steady over a long period. Instead, she was left to languish in the hospital for weeks before being informed she could not return and we would have to find an alternative home at the 11th hour. Luckily for us, it led us to a truly wonderful care home, but the situation was needlessly upsetting and distressing.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Launton Grange

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your experience was not always as expected. Since, this time, the team has worked hard to make improvements around communication to ensure our families are kept up to date. Additionally, we have also introduced new activities to our programme and for our residents' enjoyment, the home has carried out extra work on the gardens. The home's manager operates on an open-door policy and would be happy to meet to discuss the improvements made.

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Review of
Launton Grange
from G M (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

I am really impressed by all of the staff who helped Dad to settle in at Launton Grange. They listened to his requests and needs and very patiently dealt with them. The staff constantly encourages residents to take part or maybe just listen to the entertainment they provide on a regular basis.

Reply from Clare Sheehan, Careline Advisor at Launton Grange

Thank you for sharing such positive feedback about our home. At Launton Grange care home, kindness is at the heart of everything we do, and we are so pleased to hear your Dad is happy and settled here. Kind words like these are a testament to the hard work of our colleagues, so we really appreciate you taking the time to share your experience.

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Review of
Launton Grange
from D T (Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

I have been here for over two years - I enjoy being here - safe and well cared for. Wish we were kept up to date with day to day goings on!

Reply from Clare Sheehan, Careline Advisor at Launton Grange

Thank you for taking the time complete a review. We are delighted you are enjoying your stay with us and that you feel safe and well cared for. We always appreciate feedback as this helps us to improve our service where required. Alongside our current resident of the day review, monthly residents' meetings and newsletters, we have also introduced a relatives information board. Our home manager is happy to meet with you if you would like to discuss this matter further.

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Review of
Launton Grange
from Moira B (Daughter of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother came to Launton Grange for respite care and due to her declining health, my family and I decided she should stay.
The staff are very caring and my mother has been treated well and has adapted well to her new surroundings.
She celebrated her 99th birthday last November and Launton Grange

made the day very special for her, including a beautiful cake.
Many thanks to all the staff for their ongoing hard work.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Launton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review of
Launton Grange
from M B (Daughter of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Since my mother has been a resident of Launton Grange, she has been very well looked after. Dementia has regretfully made it necessary for her to have full-time support and despite her extreme reluctance to be in residential care which she has made obvious. The staff have been exceptionally kind and

patient to both my mother and myself.
I would definitely recommend Launton Grange to any future resident.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Launton Grange

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are pleased with the quality of care your mother receives at Launton Grange care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments

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Review of
Launton Grange
from Tracey W (Daughter-in-law of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been at Launton for over two years and is very happy there.
The management and care team have built a fantastic relationship with her and she feels very happy and well looked after. We travel for long periods and can happily leave her in the team's care safe in the knowledge that

she is well looked after whilst we are away.
The chef and her kitchen team are creating excellent food and my mother-in-law enjoys both her lunchtimes in the dining room and meals in her room when she's feeling less social.
We are very happy we chose Launton Grange to provide a safe and happy environment for my mother-in-law's long term care.

Reply from Clare Sheehan, Careline Advisor at Launton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Launton Grange
from Andy E (Son of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

A really wonderful place. All the staff are so kind and caring, and the residents are so nice to each other as well. The food is good, and the standard of cleanliness is outstanding. It's a hard decision to leave a parent in the care of others when you live as far away as I do, but I am absolutely sure

that our dear mother is happy and well cared for at Launton Grange. A huge thank you to all the lovely staff.

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Review of
Launton Grange
from A C (Daughter of Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

Leaving a 'loved one' in the care of others is a monumental decision but we as a family have found the experience so positive and seamless. There is a wonderful caring atmosphere shown by all the members of staff and Launton Grange goes above and beyond to help their residents settle in and adapt to

their new environment. Mum is often chatting to the carers and enjoys their company. She joins in with the singing on Tuesdays and enjoys the lovely meals and cups of tea on the go! Everywhere is beautifully presented and clean - rooms very comfortable. It is a well-managed home and can't speak highly enough. Many thanks.

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Review of
Launton Grange
from C H (Daughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

My experience of my relative being a resident at Launton Grange has all been very good.

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Review of
Launton Grange
from Georgia P (Goddaughter of Resident) published on 15 April 2024

Submitted via Website • Report

Overall Experience

Having a family member in care is difficult, but when the care is as amazing as it is at the Launton Grange Care Home, your mind is easily put to rest. The staff go above and beyond to make you feel welcome as a guest visiting, it is immaculate throughout and you just know your family member is in safe

caring hands! It’s home from home and the manager has the best relationship with her staff and residents and you can just tell how much she wants to be there and how it is so much more than a job because of how much she cares. Nothing is too much trouble, she is welcoming and professional and instantly makes you feel safe. This was my third visit and you can see the job the manager is in brings out the best in her, so both her staff team and the residents get the person-centred care they require and need! Today was my god Mum's 81st birthday, the manager came in on her day off she made sure everything was set up and perfect! It was amazing! Highly recommend the Launton Grange care Home, 10/10.

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Review of
Launton Grange
from David W (Son of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

All the staff at Launton Grange are true professionals. The care that they showed to my mother over the two-and-a-half years of her residency was excellent.
The kindness and compassion shown to my mother and the family in her last few months were above and beyond. We will be forever grateful.

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Review of
Launton Grange
from T S (Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience

I have enjoyed my time living at Launton Grange. The staff are caring and full of fun.

Reply from Charlotte Jackson, Customer Care Administrator at Launton Grange

Thank you for taking the time to send in a review, we are so happy to have you as part of the Launton Grange family.

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Review of
Launton Grange
from L S (Respite Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience

I am very happy living at Launton Grange with all the carers at the home.

Reply from Charlotte Jackson, Customer Care Administrator at Launton Grange

Thank you for taking the time to send in a review, we are so happy to have you as part of the Launton Grange family.

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Review of
Launton Grange
from D Y (Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience

I enjoy staying here. The staff are kind and always respond with courtesy and respect.

Reply from Charlotte Jackson, Customer Care Administrator at Launton Grange

Thank you for taking the time to send in a review, we are so happy to have you as part of the Launton Grange family.

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Review of
Launton Grange
from R S (Niece of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience

My uncle has only been at Launton Grange for a few weeks. He has settled well. It has been a big change for him, but I have seen him more relaxed each time I visit, especially yesterday after he enjoyed his haircut in the salon and a nice glass of wine with lunch. He wasn't keen to move as he was settled

down South in another home, but I now see and feel the move has been just what he needed, and able to see his family much more. Thanks to Launton Grange and all the staff, who are excellent.

Reply from Charlotte Jackson, Customer Care Administrator at Launton Grange

Thank you for taking the time to write such a lovely review. It can sometimes take time for new residents to settle, but we will always do everything we can to learn their needs, wants and interests to make sure that we are the perfect fit for them. In this case, we are so pleased your uncle could settle so quickly.

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Review of
Launton Grange
from D S (Son of Resident) published on 15 November 2023

Submitted via Postal Card • Report

Overall Experience

Dad has been a resident in Launton Grange for the past eight months or so. His care has been excellent. The facilities are first class, the atmosphere is more like a very nice hotel rather than a care home. He is treated with respect and kindness by all the staff and enjoys a full array of activities

and entertainment (a daily film in the cinema room is a highlight for him). We are highly satisfied with his care.

Reply from Charlotte Jackson, Customer Care Administrator at Launton Grange

Thank you for taking the time to write such a lovely review, we are so pleased that your dad is happy and settled with us and taking full advantage of the facilities at Launton Grange. Tell him to save some popcorn for us!

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Review of
Launton Grange
from Gail R (Daughter of Resident) published on 19 October 2023

Submitted via Postal Card • Report

Overall Experience

100% where my mum should be! Wonderful staff, wonderful facilities and nothing is too much trouble.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for leaving a review, we are 100% thrilled to have your mum live with us!

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Review of
Launton Grange
from Georgia E (Great-granddaughter of Resident) published on 19 October 2023

Submitted via Postal Card • Report

Overall Experience

I believe my nan has been placed in an environment that is perfect for any dementia patient. The staff are the most welcoming and very kind and loving towards every resident in their care. They support my nan emotionally and physically. Amazing living area, food, and facilities for guests and residents.

5-star quality.

Reply from Terri Kidd, PR Executive at Launton Grange

Thank you for leaving such a lovely review, it is a privilege to be able to support our residents and we are so pleased to have your nan live with us and take advantage of everything we have to offer.

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Review of
Launton Grange
from Chris E (Grandson of Resident) published on 12 October 2023

Submitted via Website • Report

Overall Experience

We moved my nan to Launton Grange as we felt she wasn’t being properly cared for at her previous home.
Launton Grange is beautiful, clean, and tidy. All the staff are friendly and caring and couldn’t be more helpful.
The care my nan has received since arriving has made such a difference to her health

and mental well-being.

Reply from Terri Kidd, PR Executive at Launton Grange

We are sorry that your nan had a bad experience of care previously but thank you for trusting us to give her the best care, we are so pleased that we could make such a difference. Thank you for your kind words.

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Review of
Launton Grange
from Peter V (Son-in-law of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

After an anxious start, my mother-in-law has settled in well, she is still occasionally confused, but the added stimulation of activities surrounding her and including her have helped this process. The staff are all very caring/helpful, and the environment is beautiful.

Reply from Terri Kidd, PR Executive at Launton Grange

We know that it can take time for a resident to settle into a home, especially if they are anxious about moving, so we will always do all we can to support and ease them into daily life with us and do everything we can to help them settle. Thank you for letting us know that it works!

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