Signature Senior Lifestyle Ltd in Berkshire | 2 Care Homes

Review of
Signature at Caversham
from S B (Friend of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Our second visit to see a friend has gone as well as the first. From pain to of entry, we are always greeted with a smile and assistance.
It is lovely to see that staff offer such care to residents and to even notice if they need their seated position adjusting. I wish there were more homes offering

such unique personalised care for their residents and visitors.
The staff's smile and happy nature is pefect to engage with everyone. I did not see rooms or activities whilst there.

Reply from Sandeep Gourlay, CLM at Signature at Caversham

The team here at Signature at Caversham would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Signature at Caversham

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Review of
Signature at Ascot
from C C (Son of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

The manager and the care team at Signature Care Home Ascot are absolutely fantastic.
The team showed my mother outstanding care, dignity and respect during her stay.
Can not speak more highly of the team, 5 star rating.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to send in a review. We strive for the best here at Ascot and I am glad we were able to make a difference.

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Review of
Signature at Ascot
from A O (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother unfortunately was only in Signature for 5 days before she passed, she had been in hospital 7 weeks so came to Signature for convalescence. The care she got at Signature was out of this world from every single member of the team. Their care, attention and support I can't explain in words how

they have been. They were honest, caring and kind to us as a family as well as my mother. We will be forever grateful to Signature, the manager and her team. Thank you from the bottom of our hearts.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to share your experience at a time that was very emotional. As a team, we are here to support the happy and more difficult journeys with you as a family. To know within the team we have many years of experience, to be able to support at a time that was precious and give some comfort to you as a family feels this home with pride...

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Review of
Signature at Ascot
from P C (Son of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Can not put into words the exceptional care the highest quality staff have been so good from top caring for our mum.
Sensitivity and dignity is shown on another level. Thank you to every member of staff.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for sharing your views. The team are the very best which is why it isn't just a job it is a vocation to all that work here.

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Review of
Signature at Ascot
from D I (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

For the last three months, we have seen a huge improvement in Dad's health & well being. He is very settled and we are very impressed with the facilities, food, care + nursing. All the staff are fantastic super friendly & caring. It is wonderful too at how families are encouraged to be part of everything

in a relaxed environment.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

It is so nice to hear that you have seen an improvement in your fathers health since arriving at the home. We have the best team in Ascot that we are lucky to have all working here along with all the wonderful family members that embrace the environment and enjoy being with their loved ones.

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Review of
Signature at Ascot
from P F (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Signature Ascot for almost 4 years and they have been incredible for her. She entered as a frail old lady who wasn't eating and had no interest in life, after only in few months, she flourished and has continued to do so. She was very poorly a month ago so we thought that

was the end for her, but with amazing care she has bounced back. A big thank you to all the staff.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

The words say exactly what the Ascot team deliver...care, compassion, patience, dignity and with that comes back the passion for life! So, pleased you are able to have some time again and enjoy mum. Thank you for your lovely words.

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Review of
Signature at Ascot
from H C (Friend of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff here are always helpful, and understanding and clearly have an excellent rapport with the residents.
There are always plenty of activities available and various entertainment.
The premises are always clean and well-presented. My friend seems very happy living here.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

It is always good to have the feed back on how you feel in the home. All residents are like family to us here as we spend many hours with your loved ones. It is lovely you are able to come in and see your friend and enjoy the surroundings as well as enjoy the activities around you.

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Review of
Signature at Ascot
from D O (Daughter-in-law of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff are extremly friendly and competent. They genuinely appear to enjoy their work. The atmosphere is welcoming. Gardens are pleasant.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to let us know your thoughts on our home. We certainly strive to maintain a high level here at Ascot.

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Review of
Signature at Ascot
from R H (Wife of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

Wide range of activities which my husband enjoyed. They even managed to persuade him to join the craft activities, a minor miracle! My husband also enjoyed the visits from the bird sanctuary for which he served 4/5 as he would have like them to bring larger owls and lambs during pet therapy. Of course

one staff member in particular is the star of the show!

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to share with us the enjoyment that your husband gets from our activities within the community. The birds are always a highlight when they come in and we have noted that your husband would want to see larger animals coming in...watch this space!

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Review of
Signature at Ascot
from Jane W (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

From the minute Mum arrived at Signature Ascot 10 months ago she has been happy & her care excellent.
All staff are warm & welcoming and go that extra mile to ensure her needs are met. From responding to her changing physical, medical & behaviour needs, to being attentive to her personal preferences

& ensuring she is safe & feels safe. Care is provided with respect and dignity.
She has a lovely bright sunny room with many of her personal possessions, that gives her 'a big hug'. The shared areas are extremely comfortable, the food and hospitality superb, and the range of supported activities impressive, all making for an excellent experience. And she loves the garden.
The Home believes in being a community and that shows in how things are arranged and how family and friends are included.
Mums overall medical and emotional wellbeing have improved beyond all expectations, and she smiles and laughs so much. A wonderful place to be at 93.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

It is lovely to hear how your mother has flourished here at Ascot. We have the best care team, who genuinely care for each every one of your loved ones as if they were there own family. This is what makes Ascot special and is the heart beat of the home. It is lovely seeing you as a family in the community reminiscing over special times and enjoying the coffee and cake! Thank you for sharing your experience with us.

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Review of
Signature at Ascot
from Sandra S (Daughter-in-law of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

If you're looking for a care home for a loved one, then look no further, from the initial enquiry with the lovely Client Liaison Manager, who is professional, caring and natural and makes you feel instantly relaxed and is very approachable, to the excellent care by the team, who are all wonderful. Since

my mother-in-law became a resident, her health has improved, she looks amazing and is doing so well and it's all because of the superb care that she is receiving, she always looks fresh, clean and is contented and is settling in well. Visiting is always a pleasant experience because the home is always so welcoming, it has a really lovely feeling as soon as you walk in, it has a bistro and plenty of seating area's, so if you want to have a natter and a beverage with your loved one it's the perfect place to be.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to write a review and the journey you have experienced so far. It goes a long way to know that you and your loved one is benefiting from enjoying and having quality time together..

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Review of
Signature at Caversham
from P S (Respite Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Brilliant place to be. Treated with respect and understood well by all staff in the home.
Food amazing and can have or choose as little or as much as you want.
The staff really make it. I am young in comparison, 43 years young but the staff and fellow residents are all brilliant
I am planning

a return and despite other places being in before I will value this time. Myself and my family know that I will be fine here.

Reply from Maria Reed, Admin at Signature at Caversham

Thank you so much for sharing your experience! We're thrilled to hear that you've felt respected and well taken care of by both the staff and fellow residents. It's wonderful that the food and overall atmosphere have contributed to your positive experience. We deeply appreciate the trust you and your family have placed in us, and we're so glad to know that you feel confident and comfortable here. We look forward to welcoming you back anytime. Your kind words truly mean a lot to us.

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Review of
Signature at Ascot
from P T (Daughter-in-law of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff super friendly.

Reply from Tracy Campbell, Home Manager at Signature at Ascot

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review of
Signature at Ascot
from R T (Son of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very friendly, caring and teat the residents with dignity.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to send us a review about your loved one who is currently living in our home. Our team work together in making sure all loved ones are treated with upmost dignity and respect.

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Review of
Signature at Caversham
from Rhian G (Granddaughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

I am so grateful for the care and support my grandmother receives at Signature Caversham. From the very first visit, we knew it was the right place for her. The staff are professional, incredibly kind and compassionate and always making her feel at home. Thank you for taking care of my grandma.

Reply from Maria Reed, Admin at Signature at Caversham

Thank you for taking the time to review our home. We're truly grateful to be chosen to care for your grandmother. Our aim is to ensure that every resident and their family feel part of our home, and it's lovely to hear that this is the case for your grandmother.

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Review of
Signature at Caversham
from S D (Partner of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

I can't speak highly enough about Signature Caversham. From the moment my husband, who is living with dementia, moved in, I felt a weight lifted off my shoulders knowing he was in such capable and compassionate hands.
The staff are truly wonderful, patient, understanding, and so attentive to his needs.

They take the time to get to know him, engage him in activities he enjoys and creating a routine that makes him feel comfortable and secure. The facility is always clean, welcoming, and feels like a real home.
The team keeps me informed about his wellbeing, whether it's a quick call or an update during my visits, I always feel included in his care. It's clear they understand the challenges of dementia, not just for the residents but for their families too.
The activities available are fantastic, he enjoys the music therapy sessions and time in the garden. Seeing him smile and hearing him laugh again has been such a gift. The staff's dedication and genuine care shine through every day.

Reply from Sandeep Gourlay, Home Manager at Signature at Caversham

Thank you for taking the time to share your experience of Signature at Caversham. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives.

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Review of
Signature at Ascot
from Lisa P (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been in Signature at Ascot for just over a year. I am very pleased with the home, enjoying spending time chatting and having coffee and cake with my mum. The best part is I am no longer the carer for my mum, I am now just her loving daughter.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Dear Lisa, thank you for your lovely words and we are really pleased that you can have wonderful quality time with your mother... which is priceless.

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Review of
Signature at Ascot
from S M (Daughter of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

The care my Mother has received has been wonderful. The warmth and kindness shown by the staff here go above and beyond. Signature Ascot really is a very special place. Not only has my Mother had excellent care, my sister and I have been supported along the way and been shown such care and kindness.
Thank

you to everyone for making a very sad and poignant time bearable.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to share your experience with us here at Signature at Ascot. The team works hard to deliver such a special home which in turn makes this home a place that everyone can enjoy.

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Review of
Signature at Ascot
from Mike A (Husband of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

An outside observer, seeing a carer or nurse interacting with a resident of the Home, might be forgiven for thinking that the Resident is a well-loved relative of the Care Home's team member - such is the level of care and empathy within Signature at Ascot.
The Home grasps every opportunity to create

events and activities to provide stimulation and fun for Residents and also encourages friends and relatives to join in when appropriate. So, it was not surprising on the 1st of December to find the 'Bistro area' crowded with Residents together with many friends and relatives - sons, daughters, grandchildren, and even great-grandchildren - all present wanting to be a part of the switching-on of the Christmas lighting.
Yes, it was a bit noisy with so many people talking at once, but it was a joyous occasion and that is the spirit and culture of Signature of Ascot!

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to give such a lovely review. The team works incredibly hard to make sure your loved ones are cared for with such high standards, which is why it is more than just a job it certainly is a vocation! We always enjoy these events that bring family, relatives, and everyone together which is why Ascot has such a homely feel, because you as a families make this happen too! Thank you.

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Review of
Signature at Caversham
from Estelle C (Daughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Mum came to Signature for respite care initially. The quality of care and stimulation of activities have proved to us that this really is the best place for Mum to be. We are always made very welcome no matter when we visit. Mum is thriving with the attentive care being given, the food and having

fun with trips out and visitors to the home. As her daughter, I no longer need to worry about her - my visits are always a pleasure.

Reply from Karen Fleming, CLM at Signature at Caversham

Thank you so much for your kind words, I will be sure to pass them on to our team. Your mum is such a delight and is always smiling, she has made lots of new friends and is always keen to go on the numerous trips we plan. Your mum lights up the home with her infectious smile and laughter.

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Care Homes Owned by Signature Senior Lifestyle Ltd in Berkshire

Signature Senior Lifestyle Ltd Locations in Berkshire (2)

Signature Senior Lifestyle Ltd Reviews in Berkshire (142)

Signature at Caversham

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Signature at Ascot

Signature at Ascot

Signature at Ascot

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Signature at Ascot

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Signature at Ascot

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Signature at Caversham

Signature at Ascot

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Signature at Caversham

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