Signature Senior Lifestyle Ltd in Berkshire | 2 Care Homes

Review of
Signature at Ascot
from Sandra S (Daughter-in-law of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

If you're looking for a care home for a loved one, then look no further, from the initial enquiry with the lovely Client Liaison Manager, who is professional, caring and natural and makes you feel instantly relaxed and is very approachable, to the excellent care by the team, who are all wonderful. Since

my mother-in-law became a resident, her health has improved, she looks amazing and is doing so well and it's all because of the superb care that she is receiving, she always looks fresh, clean and is contented and is settling in well. Visiting is always a pleasant experience because the home is always so welcoming, it has a really lovely feeling as soon as you walk in, it has a bistro and plenty of seating area's, so if you want to have a natter and a beverage with your loved one it's the perfect place to be.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to write a review and the journey you have experienced so far. It goes a long way to know that you and your loved one is benefiting from enjoying and having quality time together..

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Review of
Signature at Caversham
from P S (Respite Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Brilliant place to be. Treated with respect and understood well by all staff in the home.
Food amazing and can have or choose as little or as much as you want.
The staff really make it. I am young in comparison, 43 years young but the staff and fellow residents are all brilliant
I am planning

a return and despite other places being in before I will value this time. Myself and my family know that I will be fine here.

Reply from Maria Reed, Admin at Signature at Caversham

Thank you so much for sharing your experience! We're thrilled to hear that you've felt respected and well taken care of by both the staff and fellow residents. It's wonderful that the food and overall atmosphere have contributed to your positive experience. We deeply appreciate the trust you and your family have placed in us, and we're so glad to know that you feel confident and comfortable here. We look forward to welcoming you back anytime. Your kind words truly mean a lot to us.

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Review of
Signature at Ascot
from P T (Daughter-in-law of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff super friendly.

Reply from Tracy Campbell, Home Manager at Signature at Ascot

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review of
Signature at Ascot
from R T (Son of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very friendly, caring and teat the residents with dignity.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to send us a review about your loved one who is currently living in our home. Our team work together in making sure all loved ones are treated with upmost dignity and respect.

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Review of
Signature at Caversham
from Rhian G (Granddaughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

I am so grateful for the care and support my grandmother receives at Signature Caversham. From the very first visit, we knew it was the right place for her. The staff are professional, incredibly kind and compassionate and always making her feel at home. Thank you for taking care of my grandma.

Reply from Maria Reed, Admin at Signature at Caversham

Thank you for taking the time to review our home. We're truly grateful to be chosen to care for your grandmother. Our aim is to ensure that every resident and their family feel part of our home, and it's lovely to hear that this is the case for your grandmother.

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Review of
Signature at Caversham
from S D (Partner of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

I can't speak highly enough about Signature Caversham. From the moment my husband, who is living with dementia, moved in, I felt a weight lifted off my shoulders knowing he was in such capable and compassionate hands.
The staff are truly wonderful, patient, understanding, and so attentive to his needs.

They take the time to get to know him, engage him in activities he enjoys and creating a routine that makes him feel comfortable and secure. The facility is always clean, welcoming, and feels like a real home.
The team keeps me informed about his wellbeing, whether it's a quick call or an update during my visits, I always feel included in his care. It's clear they understand the challenges of dementia, not just for the residents but for their families too.
The activities available are fantastic, he enjoys the music therapy sessions and time in the garden. Seeing him smile and hearing him laugh again has been such a gift. The staff's dedication and genuine care shine through every day.

Reply from Sandeep Gourlay, Home Manager at Signature at Caversham

Thank you for taking the time to share your experience of Signature at Caversham. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives.

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Review of
Signature at Ascot
from Lisa P (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been in Signature at Ascot for just over a year. I am very pleased with the home, enjoying spending time chatting and having coffee and cake with my mum. The best part is I am no longer the carer for my mum, I am now just her loving daughter.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Dear Lisa, thank you for your lovely words and we are really pleased that you can have wonderful quality time with your mother... which is priceless.

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Review of
Signature at Ascot
from S M (Daughter of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

The care my Mother has received has been wonderful. The warmth and kindness shown by the staff here go above and beyond. Signature Ascot really is a very special place. Not only has my Mother had excellent care, my sister and I have been supported along the way and been shown such care and kindness.
Thank

you to everyone for making a very sad and poignant time bearable.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to share your experience with us here at Signature at Ascot. The team works hard to deliver such a special home which in turn makes this home a place that everyone can enjoy.

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Review of
Signature at Ascot
from Mike A (Husband of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

An outside observer, seeing a carer or nurse interacting with a resident of the Home, might be forgiven for thinking that the Resident is a well-loved relative of the Care Home's team member - such is the level of care and empathy within Signature at Ascot.
The Home grasps every opportunity to create

events and activities to provide stimulation and fun for Residents and also encourages friends and relatives to join in when appropriate. So, it was not surprising on the 1st of December to find the 'Bistro area' crowded with Residents together with many friends and relatives - sons, daughters, grandchildren, and even great-grandchildren - all present wanting to be a part of the switching-on of the Christmas lighting.
Yes, it was a bit noisy with so many people talking at once, but it was a joyous occasion and that is the spirit and culture of Signature of Ascot!

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to give such a lovely review. The team works incredibly hard to make sure your loved ones are cared for with such high standards, which is why it is more than just a job it certainly is a vocation! We always enjoy these events that bring family, relatives, and everyone together which is why Ascot has such a homely feel, because you as a families make this happen too! Thank you.

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Review of
Signature at Caversham
from Estelle C (Daughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Mum came to Signature for respite care initially. The quality of care and stimulation of activities have proved to us that this really is the best place for Mum to be. We are always made very welcome no matter when we visit. Mum is thriving with the attentive care being given, the food and having

fun with trips out and visitors to the home. As her daughter, I no longer need to worry about her - my visits are always a pleasure.

Reply from Karen Fleming, CLM at Signature at Caversham

Thank you so much for your kind words, I will be sure to pass them on to our team. Your mum is such a delight and is always smiling, she has made lots of new friends and is always keen to go on the numerous trips we plan. Your mum lights up the home with her infectious smile and laughter.

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Review of
Signature at Caversham
from Nadine G (Daughter of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

Staff are friendly, caring, approachable and take time to get to know the resident and their families. Personally Signature at Caversham take responsibility for organising medication and spot if a resident becomes unwell making sure they get medical attention straightaway. The food and accommodation

is outstanding, entertainment to in rich all different personalities. The home has a family feel and a warmth to help ease transition between home life and care home.

Reply from Karen Fleming, CLM at Signature at Caversham

Thank you so much for your kind words. We always try to make any transition into our home as smooth as it possibly can be, we understand that this can be difficult for all parties and we are here to support everyone throughout what can be a difficult process. We believe in a whole-home approach when we welcome new residents into our home, we want everyone to feel part of our ever-growing family.

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Review of
Signature at Ascot
from M H (Daughter of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

I wanted to write to thank all the staff at Signature at Ascot for the incredible care that they provided for my mother for the two and half years that she was in the home with dementia. The care they provided was outstanding and the support and comfort they gave to us as a family and particularly to

my father was incredible. We can't thank them enough.

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Review of
Signature at Caversham
from Andrew R (Son of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

Signature is such a lovely and friendly home. From the moment you walk in the door, you are made to feel welcome. The live entertainment is great, and the staff encourages my mum who loves to sing and dance to join in which doesn't take much persuasion. The care she has received has been outstanding.

Thank you.

Reply from Karen Fleming, CLM at Signature at Caversham

Thank you so much for taking the time to review our lovely home. We are all extremely pleased that your mum has settled so well into her new home, we do understand this is a big decision for families and we are here to help support. We love to see your mum enjoying the activities, especially the entertainers.

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Review of
Signature at Ascot
from G S (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

Our father was offered a place at Signature, after we received the news that he was to be moved to palliative care. The care, help and support we have been offered since we first made contact with them has been fantastic. From supporting our father in settling in, attending to his medical needs and

making sure he was comfortable and pain-free to being there for our mother as she goes through a period of adjustment. We are here every day and everyone is always so welcoming, happy to answer any questions we have and keep us up to date with how our father is. We can't thank Signature enough for the care they are taking of our father and of us.

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Review of
Signature at Ascot
from H M (Granddaughter of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

Signature is a happy place and I always enjoy visiting my grandmother. The staff go above and beyond for my family. You are always welcomed with friendly faces. Today was the fete and we all had a lot of fun, including my 2-year-old sone who loved dancing.

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Review of
Signature at Ascot
from Muriel S (Resident) published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience

Very comfortable. I feel well looked after in every aspect.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to complete our review Muriel and really glad that you can enjoy all that we offer at the home.

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Review of
Signature at Ascot
from Lesley R (Wife of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

Signature has performed over and above all expectations. The care, activities and general welfare have been exemplary.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you Lesley. I am really pleased that you are able to enjoy your coffee mornings with your loved one, you are always happy and bubbly and it is always a pleasure to see you when you come in and visit.

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Review of
Signature at Ascot
from B S (Sister of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

An absolute pleasure visiting my sister. The facilities, staff, surroundings and ambience are five-star. Social activities are excellent and available regularly.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for your comments and how lovely to have quality time with your sister and enjoy this special time with her.

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Review of
Signature at Caversham
from Jo W (Respite Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

My stay was superb but the food was disappointing. My room was too hot, is air con available?

Reply from Maria Reed, Admin at Signature at Caversham

Thank you for taking the time to review our home. Your feedback is vital to us and those families looking for a care or nursing home. We are pleased to hear that your stay was superb. I know that residents and the team enjoyed your company during your respite stay with us, whether over a coffee in the cafe or during our many activities. Our catering team work hard to provide a varied menu for residents, taking time to ensure meals focus on all aspects of nutrition and dietary needs as well as overall enjoyment; we appreciate that this may mean not all meals are everyone's favourites all of the time.

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Review of
Signature at Caversham
from Daphne S (Respite Resident) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience

5 weeks respite after a complex hip operation. Chosen as close to home, friends and daily physiotherapy. The staff was extremely caring and friendly. Could not be faulted. Facilities are extremely good except for the main floor public toilets, not suitable for my condition of limited weight bearing.

But the food and menu let everything down. Food ranges from good to very poor. Dishes are sometimes not as listed (Creme Brulee without crunchy top) and sometimes flavourless (e.g. lemon). Menus dull, vegetarian and meat pies and stirfried vegetables with or without meat.

Reply from Karen Fleming, CLM at Signature at Caversham

Thank you for taking the time to review your recent stay with us, we do pride ourselves on giving exceptional care to all our residents, we are pleased you took full advantage of our rehab offering to support your recovery. It's disappointing to hear that you were not as satisfied with your meals we will pass this on to our chef.

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Care Homes Owned by Signature Senior Lifestyle Ltd in Berkshire

Signature Senior Lifestyle Ltd Locations in Berkshire (2)

Signature Senior Lifestyle Ltd Reviews in Berkshire (133)

Signature at Ascot

Signature at Caversham

Signature at Ascot

Signature at Ascot

Signature at Caversham

Signature at Caversham

Signature at Ascot

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Signature at Caversham

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Signature at Ascot

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