Signature Senior Lifestyle Ltd in Hertfordshire | 1 Care Home

Review of
Signature Bentley House
from Nicola B (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I am so happy with the care my mum receives. They are always trying to encourage my mum to participate in things and to get her out of her room, even if it's just for a coffee downstairs, the staff are always so happy to help with anything you need. Bentley House is outstanding for all of my mums needs.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words and for taking the time to share your experience. It means the world to our team at Bentley House to know that your loved one is happy and well cared for.

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Review of
Signature Bentley House
from Josh B (Friend of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

We have had several friends and family become members of care homes in different counties across the country. None of which compare to our recent encounters with Signature Bentley House, Hertford.
Each and every component of our experience has been seamless and pleasurable.
Reception welcomes you

with open arms, and the care staff working throughout show the utmost respect and hospitality. Our liaison manager made it very clear prior to joining that our loved one would be made to feel part of a community whilst receiving a high standard of care.
We have been filled with such confidence thus far. Leading us to prompt others to choose this care home over others.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words! It's a pleasure to care for your friend and we're so glad to hear that you're happy with their experience at Bentley House.

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Review of
Signature Bentley House
from Tracey M (Friend of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

I found Signature Bentley House very friendly, kind and caring, my friend was very well looked after and supported during his time there. The staff go out of their way to help and support when needed. The food was great and entertainment was good. Always felt very welcome when visiting, staff always

up for a chat and always very helpful if I had any concerns. Overall I lovely place to be.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your feedback, and it means the world to our team here at Bentley House.

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Review of
Signature Bentley House
from J M (Power of Attorney of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

Our dear friend for whom we held Lasting Power of Attorney for began living at Bentley House in March 2023 following the death of his wife.
From the first visit to Bentley House, he was made to feel welcome. Everything was discussed with him, rather than us, which made him feel in control and valid,

it was after all his decision.
As the song goes ' Everyone knew his name' after that first and subsequent visits.
My friend found the food to be faultless, he deemed the nutritious soups delicious. Enjoyed the variety of daily options. And when feeling in need of a simple fried egg on toast it was never a problem.
His spacious apartment was kept clean, as were his clothes.
As for his care, there was continuity at every stage of his life at BH. Liaison between BH and his LPA's was faultless. Eric often said it's like being in a 5* hotel, his needs were met and he was happy residing there, being surrounded by his own possessions, and familiar faces. Independence with excellent care 24/7.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for taking the time to share such kind words about Bentley House. It means a great deal to us to hear that we were able to provide comfort, care, and support during such an important time. It was truly a privilege to care for your friend, and we are so grateful for your thoughtful feedback.

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Review of
Signature Bentley House
from G R (Daughter of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

Bentley House were amazing in the care they provided for my mum in the last few weeks of her life. We had hoped she would have been with them for longer. A difficult time for all but she was treated with dignity and exceptional care. Thank you.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words and for taking the time to leave such a thoughtful review. It was an honour to care for your loved one and we are grateful for the trust you placed in us at Bentley House.

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Review of
Signature Bentley House
from Esther G (Daughter of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience

My Mother has been a very happy resident for over a year now.
Throughout this time all the staff have been unfailingly courteous & helpful.
My Mother's care has been exemplary & it's been a pleasure to chat to the two ladies on Reception.
Dom has always been on hand to helpfully deal with any issues-

nothing has ever been too much trouble - from settling my Mother to making sure she gets the best care.
Thank you so much.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words! We truly appreciate your feedback, and it means the world to us to know that your loved one is happy and well taken care of. Our team is dedicated to providing the best care possible, and it's heartwarming to hear that we've made a positive impact.

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Review of
Signature Bentley House
from Marie Z (Daughter of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

My father moved in to this wonderful home in May. It was no easy decision for us as family, however finding Bentley House made us feel so reassured that Dad would be in the best possible place. The home itself is beautiful with a warm and welcoming environment. The staff have been absolutely incredible

with Dad, from care staff to liaison management to reception staff; wherever he goes, he is greeted with a huge smile and warmest of encounters, this makes him feel extremely valued as a resident and part of a new and extended family. The staff are extremely caring and responsive and have been fantastic at communicating with us and welcoming us all as family. Dad has formed incredible bonds with some staff. They are fantastic at providing feedback. No question or request is too much, and they are always learning about Dad to personalise his care. We feel blessed to have Dad living at Bentley House and hope he continues to have this amazing accommodation and care for years to come.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words and taking the time to share your experience with us. It means the world to our team to know that we are making a difference in both your and your loved one's lives. We take great care in providing the best care and comfort for all our residents and your feedback inspires us to continue doing so with love and dedication.

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Review of
Signature Bentley House
from C M (Daughter of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

I was initially concerned about moving my mother into a residential care home, as she had always said a care home would not be for her. The move into Bentley House was very straightforward once we had a move-in date. Soon after she moved in, she said that she was very happy being at Bentley House. The

staff are all very kind, friendly and very polite to her and always use her name. She enjoys going to the cafe for tea and cake and seeing other residents and staff. She has been taken to watch films in the cinema which she has enjoyed. She has tried a few activities and the staff are encouraging her to try some more.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words! We are so glad to hear that you and your family have had a positive experience with us. It's always our priority to create a warm, caring, and supportive environment for our residents and your feedback means the world to us.

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Review of
Signature Bentley House
from Lynda S (Stepdaughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My Stepmother moved into Bentley House July 2024. The transition from home to Bentley House was smooth thanks to the support and guidance of staff. Although early days and the huge change to her life she has voiced that it was the right choice and place for her. Considering that she has high expectations

she has settled and is enjoying the activities offered. She considers the food to be of a good standard and has praised the care and commitment all staff have shown her.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your lovely review. It's so great to hear that your Stepmother is settling in with us and I will be sure to pass your kind words onto the team.

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Review of
Signature Bentley House
from Emma E (Daughter-in-law of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

My father-in-law moved into Bentley House in May, sadly due to having early-onset Alzheimer's. It was a very difficult decision that my husband and his sister had to make but, having provided care for him to an increasing degree over the last 7-odd years, it was undoubtedly the right one.
The first

impression is that it seems more like a 5-star hotel than a residential care home. The words care home can, as I am sure most people imagine, conjure up quite unpleasant images, but Bentley House couldn't be further from these stereotypical ideas. It is very clear that time, effort and consideration have gone into every aspect. This isn't a place that people come to wait for God but rather to actively live and experience what is there for life to offer.
Nowhere is perfect and there won't always be an ideal solution for every problem, but I'd wager that Bentley House and its staff come as close as is possible. Would highly recommend it to anyone in our position.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words. Your feedback is invaluable and helps us keep our standards high, it has been a pleasure to get to know your father-in-law.

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Review of
Signature Bentley House
from Christine L (Daughter of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience

Dad did not spend long at Bentley House but his last few weeks were comfortable for him. The staff in Cedar Ward were very caring, as was the nurse in charge. I was very touched by the care of Dad the day he died and the kindness/respect shown to him and me.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the very kind review, we are pleased we could provide this comfort for Dad and the family at this time.

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Review of
Signature Bentley House
from C H (Niece of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

Although only a short stay - my aunt would have loved the facilities. The client liaison manager was absolutely amazing and did all that one could ask of him. Was a pleasure to meet all the staff and the cooling of my aunt in her last days was exceptional.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for your kind words, it was pleasing having your aunt with us and getting to know you both.

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Review of
Signature Bentley House
from M B (Son-in-law of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

Our experience with Bentley from the very start has been excellent. Every aspect has been dealt with very well and with little fuss.
Viewing was easy, getting a room was easy, moving in was easy and the continued support is awesome.
We are so pleased with how this has turned out and couldn’t ask for

a nicer environment for Mum, who is also very happy in her new “home”.
Dominic was especially helpful throughout.
Bentley House is from what we have learnt a different class from the others around.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the very kind response, we will be sure to pass your feedback on to the team.

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Review of
Signature Bentley House
from S W (Friend of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

My friend has resided at Bentley House for many years on the dementia floor. The staff have always been so friendly and caring towards all the residents and visitors from what I have seen during my time visiting. Nothing seems to be too much trouble when speaking to the staff, no matter how big or small

the task is. The home is immaculate, with wonderful settings and daily activities for the residents to enjoy! I always enjoy my time spent there.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the very kind review, I will ensure this feedback is forwarded onto the teams at Bentley.

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Review of
Signature Bentley House
from D C (Friend of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

My friend visited Bentley House for a 4 week respite unfortunately after having a fall, and I have to say from start to finish the care and compassion that the team at Bentley have shown has been incredible. The facilities alone made me want to move in and I genuinely believe that if it wasn’t for the

care and hard work they put in, my friend wouldn’t be in the brilliant position they are in now.
Can’t thank you guys enough!

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the very kind review, we are thrilled with your feedback and will be sure to pass this on to our team at Bentley House.

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Review of
Signature Bentley House
from J C (Daughter of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

Nothing is too much trouble at Bentley House. All staff are caring and committed - even knowing every resident's name and cheerfully smiling 'hello'! Bentley House is not perfect, but it is pretty close. I know my mum is safe and well cared for and I can leave her in that knowledge, which gives me peace.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the exceptionally kind review, it's a pleasure having Mum with us and seeing you when you visit.

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Review of
Signature Bentley House
from S A (Daughter of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

It is such a relief to know that my mum is being cared for in a professional manner and that she is happy and enjoying herself at Bentley. I go out of my way to get to know her fellow residents, other visitors and staff every time I visit and it really feels like I am going into my mum's home because

everybody is friendly and nothing is too much trouble.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the exceptionally kind review. It has been a pleasure having Mum with us and getting to see you and your family here at Bentley House.

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Review of
Signature Bentley House
from L T (Daughter of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

My mother lived in her home with my help until she was 89. Sadly there followed a stroke and dementia and we were advised that she should no longer live alone. I researched carefully and moved her to an assisted living apartment in Bentley House, Hertford with the promise of 24-hour care on hand and

help with personal care and everyday requirements eg meals, laundry etc. The facilities were fine but mum was moved to a 5th-floor apartment which we soon discovered was the only inhabited apartment on the floor. Mum became increasingly isolated. Her mental health deteriorated. I discovered sores on her body. She was not showered. They couldn’t manage her medication, personal care or mood swings. Challenging behaviour was met with calls for me to attend or hospital stays. I was soon the only one to shower her. It was clear that Bentley House could not manage Mum, promises were broken, and her care was lacklustre and inadequate. We moved.

Reply from Care Team at Signature Bentley House

Thank you for taking the time to share your feedback.

We are sincerely sorry that your experience did not meet the standards you or your mother expected, and I'm sure we could have done more to support you both during your mother's stay.

Supporting individuals who exhibit challenging behaviours involves our team working in partnership with the individual's family, external healthcare professionals, and our central dementia experts. We always act on our residents' wishes, including when they want their family contacted or involved in their care, and our dedicated team work hard to manage and resolve an individual’s distress.

It would not be appropriate to go into full detail, but our team worked with you at length to find a suitable solution to address your mother's challenging behaviours and the impact this was having on other residents. We are sorry we could not find a suitable route forward despite the many support strategies that were tried. Whilst we have a dedicated dementia community, we are not able to support the most complex dementia presentations, which require the intervention of a mental health team, and there are other very specialist services that are better suited to this type of highly complex care.

We wish your mother well in her new home.

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Review of
Signature Bentley House
from C B (Daughter of Resident) published on 3 April 2024

Submitted via Website • Report

Overall Experience

Mum moved to Bentley House 4 weeks ago and is very settled and happy there. The staff are excellent and the accommodation and the food are a very high standard. It is an example of how a care home should be.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for your very kind review and words, the team appreciate all your lovely feedback.

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Review of
Signature Bentley House
from S G (Son-in-law of Resident) published on 27 March 2024

Submitted via Website • Report

Overall Experience

In one word outstanding.
It's not cheap as we all know but we as a family have been thoroughly impressed since our family member took up residence at the beginning of October 2023.
The care is brilliant and it is great to see staff members going about their duties in a diligent manner with a smile

on their faces.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you very much for such a kind review, it has been a pleasure for us at Bentley and we are so pleased with your wonderful feedback.

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Care Home Owned by Signature Senior Lifestyle Ltd in Hertfordshire

Signature Senior Lifestyle Ltd Locations in Hertfordshire (1)

Signature Senior Lifestyle Ltd Reviews in Hertfordshire (130)

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