Signature Senior Lifestyle Ltd in London | 3 Care Homes

Review of
Signature at Highgate
from S M (Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff amazing. I enjoy living here.

Reply from Rakhee Popat, Client Liaison Manager at Signature at Highgate

Thank you so much for your review! We absolutely love having you here and you are a great part of our community.

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Review of
Signature at Highgate
from J G (Husband of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

This is a magnificent care home. There are no weak links at all. My wife is being looked after with meticulous attention, empathy and thoughtfulness. Add to that the level of professionalism which has surpassed all expectations. It is more than excellent. It is perfect.

Reply from Rakhee Popat, Client Liaison Manager at Signature at Highgate

Thank you so much for your incredibly kind words and for taking the time to share your experience. It truly means the world to us as our team are dedicated to providing the highest standard of care, and knowing that we have exceeded your expectations is the greatest reward. Your appreciation for our professionalism, empathy, and thoughtfulness is deeply valued, and we will be sure to share your feedback with the entire team.

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Review of
Signature Coombe Hill Manor
from Sarah T (Daughter of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

There are no words really. Thank you does not start to express my gratitude for my mother. Staff, especially some, are very special. Book yourself into rooms on the ground floor where all the 'action' and 'activity' is. The food is excellent, and above all else I felt mum was safe here, and well looked

after. Reception are lovely and the connection with the local GPs and hospital is a Godsend. Yes, it is expensive, but I felt I would rather my mother benefit in her care in her golden years, rather than the government in their taxes and my mum needs that level of care in her situation. Staff are excellent. Facilities great. Car park perhaps needs to be larger.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your heartfelt review, this really means a lot to the team here and will help others who seek a similar experience for their loved one(s).

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Review of
Signature at Highgate
from U P (Daughter of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Signature at Highgate is an exceptional home. The care team look after my mum so well and with pride. All staff are amazing and make me feel welcome. I highly recommend this home. They will put your mind at ease and make the journey seamless.

Reply from Karen Fleming, CLM at Signature at Highgate

Thank you for your kind words, I will be sure to pass these onto our team members. We do pride ourselves on making sure that all our residents and their families are happy when moving into our home, we endeavor to make sure all of us are part of one big family.

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Review of
Signature at Hendon Hall
from Jacqueline F (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Today was a lovely social experience for residents to meet the new manager. High tea and prosecco served in a very professional manner.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you so much, we do like a party here. We are very proud of all the team that make Hendon Hall such a wonderful care home. Best wishes.

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Review of
Signature at Hendon Hall
from David E (Son-in-law of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The change from Hendon Hall hotel to Signature at Hendon Hall has been incredible and captured much of the building's history in warmth and style. The activities, ease, food and atmosphere have been excellent and they have made residents and family very welcome. Client liaison has been very professional

and first rate and deal with all issues promptly and in a reassuring way. The team has been very kind and thoughtful in settling mum into the new environment and gone out of their way to help her fit in.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you very much for taking the time to review our home. We really appreciate it and will pass it on to the team. Best wishes.

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Review of
Signature Coombe Hill Manor
from Carmel A (Sister of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Signature Coombe Hill Manor is an extremely welcoming and friendly place. My sister has settled in so well and the dignified care and attention she has received have had a huge impact on her health. I have felt particularly impressed with the professionalism of all staff and their caring attitude and

their willingness to support any request.

Reply from Monika Patel, Client Liaison Manager at Signature Coombe Hill Manor

Thank you Carmel for such a wonderful review! It is a pleasure to have your sister stay with us who is a remarkable lady. It also gives us great joy to hear about your experience and how you are delighted with the person-centred care that we provide at our home.

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Review of
Signature Coombe Hill Manor
from David W (Brother of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

My sister has dementia. She moved into Coombe Hill in May. I think what I appreciate most is the attitude of all the staff who are very caring and tolerant of her because I know she can be quite demanding. I am also impressed by the medical support she is getting from the GP and I get regular reports

if she has any health problems. Sadly she is not willing to join in the activities provided by the home so I can't comment on that, but I believe she is being well looked after in a safe environment which is what I wanted.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for your positive commentary about Coombe Hill Manor. We understand that moving into a care setting can be unsettling for many, particularly if you are living with dementia. So glad the team were able to support her and provide the onward care which we trust offers some reassurance and peace of mind.

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Review of
Signature Coombe Hill Manor
from Penny L (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

It was a very emotional and difficult decision to put my mother, a dementia sufferer into a care home just before her 99th birthday. It felt terrible to have to move her from her own home, but she needed a much more intense level of care than could be provided if she remained there.
I cannot recommend

Coombe Hill Manor more highly. The staff are so kind, patient, and caring and always available to chat about any concerns we might have. They helped us so much with the actual move, keeping us fully updated on how she was settling. All her needs are met and she is treated with dignity and respect even when her behaviour is challenging. She is settling well and enjoying the many stimulating activities provided. My family and I could not be happier with our choice of home.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for finding the time to write this wonderful 5-star review. Your positive comments and feedback mean so much to the team and offer valuable insight to others seeking care for their loved ones.

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Review of
Signature Coombe Hill Manor
from P W (Son of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

A first-class facility. The staff are incredibly helpful and caring.
On arriving a month ago, nothing was a problem., making life for us as relatives much easier.
The way they have helped my mother join in with activities and the gentle manner of the care is exceptional and my sisters and I are pleased

to have moved our mother to this facility as she is safer and better cared for than in her home.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Your kind words and positive comments about Coombe Hill Manor are truly appreciated. Rest assured this will be passed on to the team who work incredibly hard every day to maintain the high standards Signature expects and that the Residents deserve.

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Review of
Signature at Hendon Hall
from Melanie C (Daughter of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

Amazing care home. The staff are second to none.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you very much for your kind review, which is much appreciated, we will pass it on to the team.

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Review of
Signature Coombe Hill Manor
from Katie P (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

My mum (87 years old) moved into CHM in June 2024 straight from a local hospital after being a patient for a few weeks. This was a shock after being in her home in Kingston for over 50 years. Three members of staff, in particular, were all so helpful about the move at a stressful time, and my mum moved

in while I was away, so I was so grateful for their care. 5 months later, Mum is still at CHM and is happy and well cared for. All the staff are so approachable and on-hand, and both Mum and I have great relationships with them all. They are now helping steer Mum into making more friends in CHM, but I love the fact that Mum's apartment feels like an independent warm space rather than feeling as if it is in a medical institution or typical care home. I feel welcome to visit anytime, and I know that her other external friends love visiting too. Those three members of staff continue to be my main contacts, and their care and advice is always appreciated. Reception, nurses, catering, and carers are all brilliant - thank you!

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

We really appreciate your kind words and positive feedback. We are so pleased that your mother has settled in so well. This 5-star review means a lot to everyone here at Coombe Hill Manor.

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Review of
Signature Coombe Hill Manor
from D A (Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Splendid staff and food.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for finding the time to complete this review. Your kind words and a 5-star rating in each of the judged categories are truly appreciated.

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Review of
Signature at Hendon Hall
from L W (Daughter of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

I will never be able to thank the care team at Hendon Hall enough. From the very warm welcome on the day my lovely mum moved in, to her last days, even caring for me who slept in the room with mum for her final five nights. The entire team treated mum with dignity, respect and with such kindness. We

enjoyed a delicious afternoon tea to celebrate mum's birthday, again the team helped us create special memories. Hendon Hall is a truly exceptional place.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you so much for your lovely review. It was a pleasure to get to know your mum, we all loved her and miss her.

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Review of
Signature at Highgate
from M B (Daughter of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience

As soon as my mother arrived she was made to feel at home and all the staff made such a fuss of her. Her accommodation is spacious, bright and beautifully clean. Every member of the staff is without exception professional, caring and genuinely thoughtful. The food is of 5-star standard. I would join

my mother for a meal every day if I could! We as a family did not know what to expect but the quality of the home is superb and the staff and their care have exceeded our expectations. Thank you!

Reply from Courtney Moncur, Client Liaison Manager at Signature at Highgate

Thank you for the kind words, I will pass them on to our team. We love to see you when you do join and you are always welcome.

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Review of
Signature at Hendon Hall
from Michael S (Respite Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

I found my two-week stay in Signature on respite an excellent experience.
The home was run magnificently. Remarkably clean with a very friendly and efficient staff.
The ambience and the varied activities all helped the residents to a wholesome life, even the food for a care home was excellent.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you so much for taking the time to write a review, we really appreciate it.

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Review of
Signature Coombe Hill Manor
from N T (Son of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

The team at Coombe Hill are excellent. Really caring and supportive. They understood Mum's needs and provided a great environment for her to rest and recover. We cannot thank them enough. From the activities to the physio care, the excellent food, to the musicians that would come and entertain the residents,

these all add towards their daily well-being and happiness. Also, got to thank the nurses and carers, who were tireless in their professionalism. Well done CHM for brilliant team and everything you've done for Mum and our family.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

We really appreciate your kind words and positive feedback. This means a lot to everyone at Coombe Hill Manor.

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Review of
Signature at Hendon Hall
from Linda S (Daughter of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

Hendon Hall is a very caring environment. The staff are always friendly and helpful.

Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall

Thank you for your review, Linda! It is much appreciated.

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Review of
Signature Coombe Hill Manor
from Laurence H (Son of Resident) published on 12 September 2024

Submitted via Website • Report

Overall Experience

My Mother has been a resident at Coombe Hill Manor for just over 3 months. She moved in following a fall at home and other health issues which signalled that her existing home was no longer fit for purpose.
Mum immediately felt safe and secure. The staff are delightful. The food is of a particularly

high standard and Mum is at risk of putting on weight.
She has had a couple of minor ailments over the last few weeks and I have been impressed by how quickly they have been picked up by the nursing staff and the appropriate medical intervention made.
I can relax in the knowledge that Mum is in very capable hands.

Reply from Monika Patel, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for this heartfelt review. It is a pleasure to look after your mother, who is a wonderful lady. She has made great progress since her discharge from hospital and has integrated so well in the home.

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Review of
Signature at Hendon Hall
from J G (Daughter of Resident) published on 9 September 2024

Submitted via Website • Report

Overall Experience

My mum has dementia but is fiercely independent so moving her to a care home has not been an easy decision. The staff have been amazing and my mum talks of how kind they are. This means everything to us, to know she is safe, treated with dignity and respect and warm kindness. The facilities are impressive,

there are lots of activities and the food is very, very good. It's very much like a hotel in many respects. I'm so glad she's there.

Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall

Thank you so much for your very kind review! It's always great to hear such positive feedback from family members, especially when they see their loved ones thriving in our environment. Of course, it's our pleasure having your mum here at Signature Hendon Hall.

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Care Homes Owned by Signature Senior Lifestyle Ltd in London

Signature Senior Lifestyle Ltd Locations in London (3)

Signature Senior Lifestyle Ltd Reviews in London (193)

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