Signature Senior Lifestyle Ltd in Surrey | 3 Care Homes

Review of
Signature at Weybridge
from R C (Friend of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Lovely care home, my Ex -neighbour now stays here. She finds it safe and very friendly. Always help close at hand.
I find the home always clean and friendly. Staff that I have spoken too, always willing to help.
Thank you so much for looking after our friend

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you very much for taking the time to share your experience of Signature at Weybridge. Your feedback and time with us are important, as are the care and well-being of all of our residents. We take great pride in confidently delivering high-quality care and facilities to make a difference in our residents and their families lives.

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Review of
Signature at Weybridge
from Tony R (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Signature offer the highest and most professional standard of care imaginable. My 96 year-old Mother recently had to move rooms and they made the entire process seamless and removed any stress or worry she might have had. My Mother has been in residence for 9 years and I cannot speak highly enough ofr

the facilities, the work ethic of the staff and the way in general that the home is run.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you so much for your first class review. Your mother is a hub of our community and it is a pleasure and an honor to continue to care for her.

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Review of
Signature at Banstead
from Nicola D (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Finally we have found a 'home' for dad. We lost mum in July 2023 and dad, who was fit as a fiddle, driving, playing bowls and adjusting to a life without his soulmate, had a stroke out of the blue. His left side has been affected, leaving him unable to walk which of course has turned his life upside

down! Signature of Banstead is the 3rd Carehome placement we have tried since dad came out of hospital and we can at last see the dad we had before his stroke. He has been there just under a week and already he looks healthier, bright eyed and chats to anyone and everyone! The care team are wonderful, always stopping to say hello, have a little chat or simply a wave and a smile - all this means so much to residents, especially when settling into somewhere new. Dad has a friend he sits with at mealtimes everyday and it is wonderful to see him chatting at the dining table. Signature of Banstead have given my dad a future without mum, it's great to see him smiling again.

Reply from Sue Hester, Home Manager at Signature at Banstead

Thank you for your email and for your glowing 5 star review. At Signature at Banstead our ultimate goal is to provide the best possible level of care we can. From our carers and activities team, we strive to achieve a social and comfortable community our residents can call home. We are so happy to see the improvements made by your Dad. See you again next time you are visiting.

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Review of
Signature at Banstead
from Chris T (Son of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

A fantastic facility, with helpful and caring staff that help create an engaging environment for your loved ones to enjoy life.
My Father did not have good experiences at 2 other care homes prior to Signature, however since moving in he is starting to find a new lease of life and wanting to engage

with what the home has to offer.
There is a real focus on care and inclusion, providing interesting entertainment and ensuring that first class meal options are always available. This really helps make all the residents feel like this is a home from home.
Keep up the good work everyone!

Reply from Sue Hester, Home Manager at Signature at Banstead

Thank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives. It is lovely to see how well your Dad is settling and engaging fully with everything that we offer here. See you again next time you are visiting.

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Review of
Signature at Banstead
from J G (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My mother was very happy during her respite stay at Signature at Banstead. It was an excellent experience for her and it helped her to get her strength back.
The staff when I visited were always friendly, kind and caring. The home feels very welcoming and everything is clean and well maintained. The

Bistro is a lovely area to sit and chat and have a drink.
My mother enjoyed various activities particularly the exercise groups.

Reply from Sue Hester, Home Manager at Signature at Banstead

We are so glad to hear of your mum's positive experience of her respite stay and are thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Here at Signature at Banstead we encourage our residents to carry out their hobbies and explore new activities. We are happy to hear that your mum enjoyed this aspect of her stay in our home and your kind words will be passed on to the team.

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Review of
Signature at Reigate Grange
from Adele C (Wife of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

The Grange is a truly outstanding nursing home where you, or someone you care about, can live happily, well-supported by friendly staff, in comfortable surroundings. The rooms are bright, warm, well-appointed and exceptionally clean. There are two nurses on duty 24/7 if you require a bit of extra looking

after. There is a lovely restaurant where you can have your meals, or these can be taken in your room if you prefer. There is a menu that changes daily and seasonally. The food is beautifully cooked and served and all dietary needs are taken into account. There is a wide range of activities available on a daily basis to keep you busy, entertained or amused, depending on how you feel on any particular day.
There are communal rooms where residents can meet for coffee, activities or a chat. There is always someone to talk to. It is a very friendly place to be. The management and staff go out of their way to make every individual feel welcome, included and happy.

Reply from Kelly Longhurst, Home Manager at Signature at Reigate Grange

Thank you for finding the time to write this comprehensive 5 star review. Your kind words are really appreciated and will certain assist others who are seeking a similar experience for their loved one(s).

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Review of
Signature at Reigate Grange
from R A (Respite Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Brilliant location, facilities, staff and residents.

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Review of
Signature at Reigate Grange
from Beverlee E (Niece of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

The care was very good, good choice and standard of food. Room was kept clean and my aunt was kept clean, well dressed and cared for with kindness and sympathy.

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Review of
Signature at Banstead
from May W (Respite Resident) assisted by family/friend published on 31 January 2025

Submitted via Website • Report

Overall Experience

Good experience. Staff were very good and the facilities were very good. Cleanliness was excellent. Food was variable, often good but sometimes not up to standard e.g vegetable overcooked. Food was sometimes was too cold but was overall a good choice. Breakfast was outstanding.

Reply from Sue Hester, Home Manager at Signature at Banstead

Thank you for taking the time to write a lovely review. We really enjoyed having you stay with us and look forward to seeing you again soon.

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Review of
Signature at Banstead
from S M (Respite Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Mum was in respite for two weeks over Christmas, in a nice bedroom with an ensuite. We were invited to dine on the first day, which gave us an idea of the good quality of food. The care was personal to my Mum. With knowledge from Mum's assessment, two members of staff from Mum's country of origin came

by the room on the first day to introduce themselves in her language and you could tell this put her at ease. All the staff we encountered were warm and polite and seemed well-trained in dealing with dementia residents. The facilities are excellent throughout the whole building, including the dementia wing. The place is clean and the decor is to a hotel standard. The activities are frequent and varied. My Mum had barely been there a couple of hours before she was off on a minibus to see the Christmas lights. On our return after two weeks, she was in no rush to leave and hugged all the staff goodbye. They told me she was a pleasure to care for. Although a bit pricey, I cannot fault the service.

Reply from Sue Hester, Home Manager at Signature at Banstead

The team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home and we are glad to have made a difference. Our team here at Signature at Banstead are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided were one of your Mum's favourite elements of our home. We hope to see you again soon.

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Review of
Signature at Reigate Grange
from B T (Niece of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

Since my aunt has moved here, she has visibly improved physically and mentally. The staff are wonderful and attentive. The facilities and room very good. Lovely gardens.

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Review of
Signature at Banstead
from Phil N (Nephew of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

It is never easy having to put a family member into a care home, however the experience at Signature at Banstead was excellent. Client Liaison Manager who takes care of new residents was excellent and took care of everything we needed and I cannot fault the service we got. The home has been brilliant

for my Aunt who is not only thoroughly enjoying living at Signature but is also thriving. There is no doubt that she is far better at being in the home rather than being alone at home. She gets involved in all of the activities of which there are many and all of the staff are so helpful and welcoming.
Any of our family members that visit, say it is not like visiting a care home but more like visiting an expensive Hotel because of the experience. It really was the best decision we ever did and has been such a positive thing for my aunt.
I have to say it is value for money from the aspect that many homes are costing this and for what they offer, however it is a shame that these costs are so high.

Reply from Sue Hester, Home Manager at Signature at Banstead

We are thrilled with your positive experience and glad your Aunt has settled in so well to Signature at Banstead. We take great pride in delivering high quality care and providing facilities to our residents. Here at Signature at Banstead we encourage our residents to carry out their hobbies and explore new activities. We are happy to hear that your Aunt enjoys this aspect of our home and your kind words will be passed on to the team. Your recognition of this is invaluable to our team, thank you.

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Review of
Signature at Banstead
from Shirley W (Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

My husband and I moved into Signature at Banstead at the beginning of October.
We were both a bit uncertain as to whether or not we had done the right thing but believe me it has proved to be so right. Everyone is so friendly and caring. There is a lovely atmosphere and the carers are so caring, but

so is everyone. Whoever you meet in the various areas they will speak.
There are good activities to take part in and the Activity Team keeps you busy if that is what you like.
If you like a quiet time there are plenty of areas in which to do this.
Do not think there is an Assisted Living Home better than this one.

Reply from Sue Hester, Home Manager at Signature at Banstead

Thank you for taking the time to write such a lovely review. It is a pleasure having you both here and we are so pleased to hear you are so settled. We are glad to have made a difference.

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Review of
Signature at Reigate Grange
from S H (Son of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience

Parents both very complimentary of all staff and settled in very quickly. Mum has dementia so change is a problem. The fact she settled in so quickly, only shows how good the staff were with her and my father.

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Review of
Signature at Banstead
from Caroline C (Daughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

From our first interaction with the management team at Signature at Banstead, we were very impressed. The home is spotlessly clean and very well cared for. The bedrooms are well-sized with excellent en-suite facilities. The lounge and dining room are welcoming and spacious and the coffee area for residents

and their families to use is warm and inviting.
Mum was very anxious about the move but the carers were kind and supportive of her. They took the time to get to know her and recognised her worries so that she felt supported. They are encouraging and enabling but never pushy. They always treat the residents with respect and make them feel valued.
The food is very good - beautifully presented by kind and attentive staff. The activities team are creative and arranges a wide range of activities which the majority of residents seem to participate in and enjoy. Overall I would recommend this care home for both its facilities and more importantly for its care and compassion.

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Review of
Signature at Banstead
from Michael M (Relative of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

I was struck by the speed with which the staff remembered my name and connected my wife and me to her sister who has become a resident. Their attention to detail and their caring nature have made us feel entirely confident in leaving my wife's sister in their hands. She has complex needs which they

are attending to 24/7.
Wonderful.

Reply from Sue Hester, Home Manager at Signature at Banstead

We are thrilled with your positive experience and glad your sister has settled in so well to Signature at Banstead. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you. See you again next time you are visiting.

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Review of
Signature at Banstead
from S M (Sister of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

Since my sister has been in Signature she has been treated with kindness and compassion by everyone at the home. I cannot praise the staff too highly as they do their work efficiently and always with a smile. She needs a great deal of care but nothing is too much trouble. I would recommend Signature

Banstead as a top class care home.

Reply from Sue Hester, Home Manager at Signature at Banstead

Thank you for taking the time to share your experience of Signature at Banstead. Your review is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives. See you again next time you are visiting.

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Review of
Signature at Reigate Grange
from Gail Q (Wife of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

My husband has settled in very well. The staff are lovely and the surroundings beautiful.

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Review of
Signature at Reigate Grange
from Sarah C (Daughter of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

The manager has been such a supportive presence for us during this challenging time. Having someone who genuinely cares who has helped us with these important as been amazing, her enthusiasm really shines through. I can't praise this care home enough, all the staff have shown exceptional care and patience

when dealing with my father who can be challenging at times. Their understanding and professionalism have made a significant difference to his quality of life. The food is also truly divine, compliments to the Chef. Thanks again for everything and making my father feel so welcome.

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Review of
Signature at Weybridge
from Angela P (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

My Mum has been living at Signature Weybridge for over 3 years (reminiscence). When she arrived, mentally and physically she was very unwell, despite having carers at home. Mum's rate of physical and mental health decline reduced significantly from the moment she arrived at Signature and she said she

felt safe. The team at Signature are very kind, highly responsive, fun and most importantly knows my mum. They always update me on how she is and because they genuinely care about my mum, have ensured that when she has needed medical care called for help immediately. It's fair to say that we would have wanted Mum to live at home but eventually, her Alzheimer's progressed and she required 24-hour care. Signature Weybridge has allowed my mum to enjoy her life, to feel safe and cared for and to maintain her self-respect and dignity. We now enjoy the time we have together rather than worrying. A big thank you to all the wonderful team at Signature Weybridge.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you very much for taking the time to share your experience of Signature at Weybridge. Your feedback and time with us are important, as are the care and well-being of all of our residents. We take great pride in confidently delivering high-quality care and facilities to make a difference in our residents and their families lives.

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Care Homes Owned by Signature Senior Lifestyle Ltd in Surrey

Signature Senior Lifestyle Ltd Locations in Surrey (3)

Signature Senior Lifestyle Ltd Reviews in Surrey (306)

Signature at Weybridge

Signature at Weybridge

Signature at Banstead

Signature at Banstead

Signature at Banstead

Signature at Reigate Grange

Signature at Reigate Grange

Signature at Reigate Grange

Signature at Banstead

Signature at Banstead

Signature at Reigate Grange

Signature at Banstead

Signature at Banstead

Signature at Reigate Grange

Signature at Banstead

Signature at Banstead

Signature at Banstead

Signature at Reigate Grange

Signature at Reigate Grange

Signature at Weybridge

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