Agincare Homes Holdings Ltd in Derbyshire | 3 Care Homes

Review of
Foylebank Care Home
from Gill B (Sister of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

My brother went to the care home for respite after breaking his hip. I have to say all the staff are wonderful and caring, and made my brother's stay a very pleasant one. All our questions were answered and they understood my brother's needs.
Heartfelt thanks to all the staff and also special thanks

for the care and attention in his hour of need.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Nightingale Care and Nursing Home
from K J (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

I went to view Nightingdale in April 2024. and I was impressed with the condition of building and how friendly the staff were. My dads care has been excellent and let us know of any changes in alzeimers we of a family are very thankful. and when mums goes to see him they make my mum feel at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Foylebank Care Home
from Diane F (Daughter of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Support for both mum and family was fantastic. emergency placement due to fall and dementia! Mum has been cared for very well and hopefully the plan is for her to stay. Thank you to all the staff.

Reply from Emily Fraher, Marketing Executive at Foylebank Care Home

Thank you so much for this lovely review, I will make sure it is shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Foylebank Care Home
from C R (Husband of Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

The care home was clean and tidy the staff were brilliant and very caring. Overall the care was more than 75% but less than 100%. My wife's well being was uppermost in the staff and management in their minds and I would definitely recommend the home for respite or permanent residency. Well done Foylebank,

you did yourselves proud.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Foylebank Care Home
from T A (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother is a new resident at Foylebank Care Home. This is the first home mum has gone into. My first contact regarding my worries about mum was with the Deputy Manager. Instantly I became less worried about mum after talking with the Deputy Manager. She put my mind at rest on so many issues and questions

I had. I found her to be very competent with her knowledge and skills showing a great deal of experience she has. The Deputy Manager always had time for my questions and was extremely efficient with feedback. Having this kind of approachable personality wanting to put my and my family's mind at rest. Also, the carers are well-mannered and respectable with the residents. Thank you Foyle Bank.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Nightingale Care and Nursing Home
from Glenda A (Daughter-in-law of Resident) published on 9 January 2024

Submitted via Postal Card • Report

Overall Experience

The utmost care was given to my mum-in-law in the short time she was in the Nightingale. She was happy and content in the knowledge she was being so very well looked after. As a family, we were kept informed every step of the way, i.e. if she was unwell or the staff had any concerns. The atmosphere

in the home is very happy, and the staff are all approachable.
They are all our guardian angels.
Thank you for everything.

Reply from Emily Fraher, Marketing Executive at Nightingale Care and Nursing Home

Thank you for taking the time to write this lovely review; I will be sure to share it with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Nightingale Care and Nursing Home
from Phillip A (Son of Resident) published on 9 January 2024

Submitted via Postal Card • Report

Overall Experience

I first went to view the Nightingale in June and was immediately impressed with the condition of the building and how friendly the staff were. My mum only lived there for six months due to her passing. The staff were helpful and friendly, and nothing was too much trouble. The staff always kept us informed

if there were any issues. My mum made some close friends and absolutely loved her time there. I wouldn't have chosen anywhere else for her to stay.

Reply from Emily Fraher, Marketing Executive at Nightingale Care and Nursing Home

Thank you so much for your lovely review; we will ensure that this is shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Foylebank Care Home
from Christine W (Niece of Resident) published on 27 December 2023

Submitted via Website • Report

Overall Experience

I visited my aunt for the second time in this home. The atmosphere in the home is extremely friendly, and you feel welcomed as a visitor. My aunt seems really settled and well cared for. All her needs seem to be met. The appearance of the home is really impressive - all areas are clean and fresh. There

are always a number of staff, all of whom are very friendly, to help with residents' needs.

Reply from Fiona Couchman, Manager at Foylebank Care Home

Thank you for your kind review. I will share this with the team at Foylebank.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Nightingale Care and Nursing Home
from J A (Daughter of Resident) published on 26 October 2023

Submitted via Website • Report

Overall Experience

The staff at this nursing home are lovely, but they are so short on staff. When we visit my mum you can't get in. You end up ringing up on your phone and sometimes no one answers. I don't know why the buzzer is on the door because no one answers. It's not because they are rude, but haven't got time

because no staff. Would I recommend this home? No, unless more staff comes and it's dangerous to the residents I believe.

Reply from Corinne Pryer, Operations Manager at Nightingale Care and Nursing Home

Thank you for taking the time to provide this feedback. We have looked into your concern about staffing levels and can confirm these are reviewed on a minimum of a weekly basis and we have not had any staff shortages.

I do understand your concern about the doorbell, and we have put a temporary doorbell in place while waiting for the current doorbell to be reconnected to our call bell system. I apologise for the inconvenience this has caused on your visits. I’m really pleased to hear you feel the staff are lovely. If you would like to discuss your concerns any further, we would be more than happy to arrange this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Foylebank Care Home
from Jayne B (Daughter of Resident) published on 14 September 2023

Submitted via Website • Report

Overall Experience

My mum was admitted for respite care initially for four weeks but is now living there permanently. They made all the family welcome and have taken excellent care of mum. Nothing is too much trouble and the staff care so much for the residents. It is lovely to see how they interact, respect and treat

them as they would there own family. It is run so well and they ensure that everyone is given has the chance to take part in activities and are included in whatever is happening. They have given support and reassurance to our family at a time of great difficulty and we could not be more grateful.

Reply from Corinne Pryer, Operations Manager at Foylebank Care Home

Thank you very much for this kind review. I have shared this lovely feedback with the team at Foylebank, who are really grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from Kev P (Son of Resident) published on 20 July 2023

Submitted via Website • Report

Overall Experience

Mum's care was outstanding and caring - which was all I wanted, the food and cleanliness was excellent - it's not a 5-star hotel which some places make out to be - however, it was more than adequate. A few months into Mum's care- an entertainment person started and this in my opinion made an enormous

contribution to the residents well being and mood, this made trips available and also one-to-one trips if appropriate for the resident, as well as singers on site and games etc. I hope this still happens. Mum had dementia, all the staff stood in line for Mum's funeral car and four members attended the funeral itself.

Reply from Manjit Bram, Manager at Regency Care Home

Thank you, Kev, for your kind words, your comments have been shared with the staff team at the home. The staff have all said it was a great honour to support your mother at Queensferry, she is missed by all. Best Wishes from everyone at Queensferry.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Foylebank Care Home
from L G (Son of Resident) published on 16 July 2023

Submitted via Website • Report

Overall Experience

A friendly and welcoming care home. Clean and tidy with a relaxing environment. The management and staff are extremely helpful. The food looks great with a varied selection. The residents always look happy and there always seems to be a variety of activities to keep them entertained.

Reply from fiona couchman, manager at Foylebank Care Home

Thank you for your review surrounding Foylebank, we aim to strive towards a homely environment for residents and families and the staff to continue to achieve outstanding care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from Jane P (Niece of Resident) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience

Always very friendly and nothing is too much trouble for the residents if they anything.

Reply from Manjit Bram, Manager at Regency Care Home

Thank you for your kind words; your comments will be shared with the care staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from Julie B (Daughter of Resident) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience

Excellent - always a cup of tea or coffee when you visit.
Mum is happy and kept clean.
Staff very helpful.

Reply from Manjit Bram, Manager at Regency Care Home

Thank you for your review; your comments will be passed on to the care staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Foylebank Care Home
from M T (Daughter of Resident) published on 29 June 2023

Submitted via Postal Card • Report

Overall Experience

I find the staff caring and kind, they treat each resident as individuals and are very good at their jobs. My mum enjoys the company and is happier than she was before she moved to the home.
I feel happy knowing that Mum is safe and cared for.

Reply from Corinne Pryer, Operations Manager at Foylebank Care Home

Hi, thank you for your lovely comments and for taking the time to complete this review. We will pass on your kind comments to the team who always appreciate feedback. We are really pleased your mum has settled at Foylebank.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Nightingale Care and Nursing Home
from Ann N (Daughter of Resident) published on 7 June 2023

Submitted via Website • Report

Overall Experience

Everyone made us and Mum really welcome, home is smart, clean and well furnished. The staff are lovely, all introduced themselves to us, can't do enough for us. Really happy with the home. Car park accessible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Foylebank Care Home
from H G (Niece of Resident) published on 22 May 2023

Submitted via Website • Report

Overall Experience

If I could give this home a zero rating I would!
This home is badly run. Staff are not adequately trained. Staffing is insufficient and they are not competent in the roles they are in. Record keeping is atrocious. They did not update my aunt's next of kin records for over 5 months; leaving her deceased

son and social worker as next of kin! I was told by an admin person that my aunt was not a falls risk despite being put in this home by social services after breaking 3 ribs in a fall and with a history of previous falls. They don't have a clue what they are talking about! Basic needs such as having finger and toe nails cut and hairdressing done, are ignored despite frequent requests for repeat, regular appointments and funding made available.
Items of clothing are lost. My aunt often has mismatched clothes on which don't belong to her. I know as I buy her clothing! Complete underwear is not put on. How is this right?
I've complained about the place being cold, of the filthy cook's uniform and of that member of staff wearing their kitchen uniform to do other jobs!
My aunt has been in hospital every weekend for the last three or four weeks with three falls in three days, on some occasions. There are pieces of broken glass in her wardrobe from broken picture frames, in a zipped cushion cover!
On 19.04.23 my aunt was sat on her bed naked from the waist down, staff were oblivious to this.
Previously, we found my aunt with an infected, inflamed and swollen, red, leg. I had to instruct the staff to call 111. They had washed her and dressed her but noticed nothing! This was diagnosed as cellulitis which I had also indicated but the staff did not have a clue!
Today they sent my aunt to the hospital. The doctor said there is nothing wrong with her. Foylebank has refused to have her back! They have made a 96 year old lady; blind in one eye and very hard of hearing and who recently lost her only child homeless!

Reply from Jo Stewart, Operations Manager at Foylebank Care Home

Thank you for taking the time to write this review. We always value feedback to help us improve what we do. The well-being and safety of our residents is our priority and we are very sorry to hear of your experience. We will look into your concerns which will be managed through our company Complaints process.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Foylebank Care Home
from Michelle M (Daughter of Resident) published on 20 January 2023

Submitted via Postal Card • Report

Overall Experience

Having had time to settle, Dad is coming to terms with his residency. On balance, the staff are very good and take pride in their roles. They are very caring. A great effort was made in December to embrace all things Christmas, which is very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Foylebank Care Home
from B M (Daughter of Resident) published on 22 November 2022

Submitted via Postal Card • Report

Overall Experience

Very caring and understanding stuff. After a recent fall staff acted quickly, efficiently and kept me informed. Building the patients confidence, cannot fault them.

Reply from Lee Langley, Registered Manager at Foylebank Care Home

Thank you for your kind review, we have passed this over to the wider team. Our dedicated team at Foylebank always aim to keep everyone up to date with the care of their loved ones. We are happy that you feel that Foylebank is caring and our staff are understanding, Our team are trained to ensure that the best quality of care is provided, also including good customer service. We are pleased that this is shown in our team's approach.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from Laraine H (Daughter of Resident) published on 9 November 2022

Submitted via Website • Report

Overall Experience

I took Mum out to see a friend today for a cuppa. Whilst out, she suddenly started leaning to the left in her wheelchair. I managed, with difficulty, to get her into the car and drove her back to the home. On arrival, I couldn't get her out of the car because she was leaning against the door. I managed

to attract the attention of one of the carers and he was an absolute star. He helped me get her out of the car, took her into the home, settled her and took her obs. He just took control of the entire situation. The paramedics were called, and he stayed with her until they arrived and looked after her. It was thought that she had had a TIA, however, she refused to go to hospital and the ambulance crew explained to the carer exactly what to do and when. I certainly would have struggled today if he had not been there.

Reply from Lee Langley, Registered Manager at Regency Care Home

Thank you for your kind review, our team at Queensferry court are dedicated in delivering good quality care, we can see on this occasion that the training our staff received paid off.
We have passed your comments over to the team as it is always nice to hear such positive feedback.
Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Agincare Homes Holdings Ltd in Derbyshire

Agincare Homes Holdings Ltd Locations in Derbyshire (3)

Agincare Homes Holdings Ltd Reviews in Derbyshire (48)

Foylebank Care Home

Nightingale Care and Nursing Home

Foylebank Care Home

Foylebank Care Home

Foylebank Care Home

Nightingale Care and Nursing Home

Nightingale Care and Nursing Home

Foylebank Care Home

Nightingale Care and Nursing Home

Foylebank Care Home

Regency Care Home

Foylebank Care Home

Regency Care Home

Regency Care Home

Foylebank Care Home

Nightingale Care and Nursing Home

Foylebank Care Home

Foylebank Care Home

Foylebank Care Home

Regency Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers