Agincare Homes Holdings Ltd in Kent | 3 Care Homes

Review of
Admiralty Care Home
from A M (Brother of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Overall Admiralty Care home have been good, the daytime staff are very good and have a good rapport with my relative. My relative feeds back that the food is very good and the staff very kind.
On the down side it seems to me that the night staff are not so attentive as when my relative phoned me to

tell me she was not well, we found that they were slow to respond and did so after I phoned twice to get them to action, eventually I had to take matters into my own hands and call an ambulance.
Also I have concerns regarding my relatives personal hygiene and concerns regarding the fact that she has had scabies for several months and that only recently has PPE been put into place.

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Review of
Admiralty Care Home
from Julia W (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

The staff are excellent , friendly and welcoming .
My mother in law receives good care however I think it is a shame she doesn't appear to be wheeled into the communal areas anymore and is always in her room .
I understand that this may be as a result of her not understanding and a reluctance to

be moved but we feel it would enhance her day if she could "
Join in" with some of the activities
I never see her in the photos on the social media site. It is always the same residents

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Review of
Admiralty Care Home
from Marion S (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

My dad came to care home last year and is in there now and it's a lovely care home and the people working there are amazing and friendly and my dad is so settled there. They love him and make us feel so welcome and he has settled in there really well

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Review of
Admiralty Care Home
from D F (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

I am the daughter of a resident at Admiralty care home. Overall happy with the care provided. Located near our family and provides care for the elderly with dementia.
The home has undertaken a lot of positive changes in the past year.
On the whole the staff are friendly, more care staff needed

as understaffed and overworked. Doesn't seem to be good staff to resident ratio.
Home is kept adequately clean, there is room for improvement.
Activities are well organised, residents seem to enjoy taking part.
Rooms vary, mum's is a good size with views over the lovely garden where in the warmer moths is a good place to sit, more fresh air always good, as would outings.
Food always looks good and tasty with a varied choice, the dining area is roomy and bright.
Communication with the management team is good and queries addressed.
Would recommend the home and grateful for the care provided

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Review of
Admiralty Care Home
from Katie S (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

I am very grateful for the genuine care shown to both my mum and me by all the staff. Mum has always been treated with dignity and respect and they have always understood her complex dementia needs. The surroundings of the home are lovely and facilities, especially since refurbishment, are smart and

clean.

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Review of
Admiralty Care Home
from G W (Son of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Generally a good environment but often seems to be a lack of staff particularly noticeable at weekends. Still having issues communicating effectively with relatives although efforts are being made to improve this.

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Review of
Victory Care Home
from E H (Sister of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

My brother lived at Victory House for two years. The staff were generally kind-hearted but mostly clueless about dementia and slapdash with tasks. Some had strong foreign accents. His nails were often long and dirty and his hair unwashed: I often had to complete his personal care and finish dressing

him. I had to tidy his room strewn with unused bed linen and request towels to shave him. Some staff would change his radio station to their own choice. All his possessions were marked but I still had to sort and remove items that did not belong to him and search for those missing, including a good quality duvet (its replacement was paid for by Victory). The food was high in carbohydrates and often nutritionally poor (jelly, etc.). There did not appear to be any senior staff member ensuring that care standards were met, or any management quality control. There were no dishwashers in the kitchenettes, which may have contributed to two outbreaks of norovirus during his residency.

Reply from Theresa Ward, Manager at Victory Care Home

Victory takes great care to ensure that all complaints are managed. Which is why we opened up an investigation in October. I shared my findings and your family thanked Victory for the care and trouble that we had taken. Our email trail shows that we addressed all new concerns too. When your brother required additional support, we contacted the relevant health professionals i.e., dietitian and SALT team. Who put your brother on a high calorie and liquid diet. Traditionally, care home staff have lacked diversity! Today's workforce must be more reflective of our culture, which we can draw on for a wider perspective. All our staff members are employed through the most current social care recruitment procedures. I am concerned that you mentioned that we had norovirus, as this is not factual! Your brother never had norovirus. We are sorry that you feel the experience at Victory did not meet your expectations, and we hope that your brother is settling well into his more appropriate placement.

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Review of
Victory Care Home
from O P (Friend of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Good to see my friend and staff are always good and friendly.

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Review of
Victory Care Home
from G G (Friend of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

My friend is very good as all the staff very courteous and caring.

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Review of
Rochester Care Home
from Jan D (Friend of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

I could not have wished my friend to be in better care.
Thank you to everyone.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you very much for your positive comments. I will pass this compliment on to the staff , I know they would appreciate this.

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Review of
Rochester Care Home
from J M (Niece of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

This was my first visit to see my aunt. The staff were exceptionally friendly and welcoming. My aunt's room was lovely and clean and all her possessions were carefully stored, making her comfortable and relaxed.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your feedback. I will ensure this compliment is passed on to the team.

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Review of
Rochester Care Home
from L R (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Dad needed urgent admission following a fall at home. The manager saw us within half an hour and Dad was admitted the next day. An impressive start!
Dad established an immediate rapport with the manager and staff, and the safe, welcoming atmosphere has resulted in remarkable improvements in his appearance,

appetite, sense of humour, and motivation.
Many thanks to everyone for their support and genuine caring engagement with Dad, and for welcoming us when we visit. They have given the whole family great peace of mind.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your compliment. We are pleased we have given you peace of mind, he is a lovely gentleman. I will ensure this compliment will be passed on to our staff.

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Review of
Rochester Care Home
from J W (Son of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

All staff are fantastic, also the entertainment they bring to residents are fantastic. The 2 ladies who organise the entertainment are fantastic. The staff cares for the patients, also the quality of the food is fantastic. Also very organised and very, very clean there. Management there are also fantastic.

I hope I am brought here when I am old and fragile.

Reply from Irene Kinslow, Manager at Rochester Care Home

It is so lovely taking the time to write a review about the care your Dad receives. I will pass on your thanks to all the staff.

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Review of
Victory Care Home
from L E (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

(Well done to all the staff for their compassion.)
My Mum has been in care since Jan 24. She can be challenging at times and was unhappy when first went in. She is very happy now.
She had a fall in Dec 24 and broke her elbow, they called an ambulance, which they were advised could be up to 6 hours,

they called me but I was unable to come straight away as I was about 2 hours away, the staff kept her safe and comfortable until I was able to take her to A&E.

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Review of
Rochester Care Home
from T H (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Since moving my mum into Rochester Care Home, she has been a lot happier. We find the overall running by the carers and the management to be exceptional.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for the lovely comment, we are so pleased Mum is happy at Rochester Care Home.

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Review of
Rochester Care Home
from Sue J (Friend of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

As soon as l walked into this home l was given 1st class treatment by the lovely Manager. She went over and above to place my ex Husband who l had been caring for for the last 4 years. He was given a room and could move in the following day. I cannot praise all the staff enough. Every single one together

with the Manager.
Were absolutely brilliant. I was totally exhausted and they took over and got everything moving so quickly, that I would go as far as to say the Manager was my lifesaver. It is an excellent home and all the residents are extremely happy and so well cared for. The home is the best home I have visited and feel extremely lucky to have placed my ex-husband there.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely compliment. We are so pleased he has settled in our home and you are happy with care. I will ensure this lovely compliment will be passed on to our team. Thank you for acknowledging and taking time to write a review.

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Review of
Rochester Care Home
from E T (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Mum was a resident of Rochester Care Home for nearly 6 years. I cannot thank the manager and her wonderful team enough for all they did for her while she was there. She could not have been in a better place for the last years of her life.
As a family, we have got to know the staff as dear friends

who have always greeted us with a cheery smile and 'gone that extra mile' for all involved.
Mum spent the last two weeks of her life receiving palliative care. She was treated with dignity and compassion. My family have felt very supported by the manager and her staff during this difficult time for which we are truly thankful.
We cannot praise Rochester Care Home enough for the work they do.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for this lovely compliment. I have informed all staff of this compliment. The team are amazing. I am so proud of all of them. It was a pleasure to know your mum and her family. We will miss you all.

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Review of
Rochester Care Home
from Bridea P (Granddaughter of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

Rochester Care Home were really welcoming on our arrival with my nan. The staff are all really friendly and approachable and nothing is too much trouble.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely compliment. I will ensure this compliment is passed on to the staff.

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Review of
Victory Care Home
from Jasmine B (Granddaughter of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

My grandad has been a resident at Victory for three weeks and the positive change in his mental health and wellbeing has been exponential. He feels safe and cared for and I am secure in the fact he is receiving quality care. The staff have been supportive and what could have been a stressful transition

has in fact been surprisingly easy. I am grateful to all staff and residents who have made this more a pleasure for my grandad.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for the lovely review, your support at the home is greatly appreciated.

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Review of
Victory Care Home
from J C (Daughter of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

Very helpful staff and management team. Always happy to help. Very pleasant rooms and Mum has put on weight since arriving so plenty of food. Activities lady tries a variety of games and theme days to keep the residents occupied. External visitors always welcome.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your positive feedback. Your mum as settled really well.

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Care Homes Owned by Agincare Homes Holdings Ltd in Kent

Agincare Homes Holdings Ltd Locations in Kent (3)

Agincare Homes Holdings Ltd Reviews in Kent (196)

Admiralty Care Home

Admiralty Care Home

Admiralty Care Home

Admiralty Care Home

Admiralty Care Home

Admiralty Care Home

Victory Care Home

Victory Care Home

Victory Care Home

Rochester Care Home

Rochester Care Home

Rochester Care Home

Rochester Care Home

Victory Care Home

Rochester Care Home

Rochester Care Home

Rochester Care Home

Rochester Care Home

Victory Care Home

Victory Care Home

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