Agincare Homes Holdings Ltd in London | 5 Care Homes

Review of
Tower Bridge Care Home
from Joanne H (Daughter-in-law of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother-in-law is doing lovely in the home and all the staff are amazing.

Reply from San Koromah, Home Manager at Tower Bridge Care Home

Thank you very much for your review, I will pass your kind words on to the our team.

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Review of
Bluegrove House
from Lisa S (Granddaughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My grandmother has been a resident at Bluegrove since late 2024 and we are extremely happy with the care she is given. All the carers are very friendly and are always have a smile to greet you. They have various ongoing activities throughout the week and the christmas carol singers at the christmas

party was a treat!

Communication is great and nothing is too much trouble.

I would highly recommend!

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Review of
Greenhive
from Sandra D (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

I am so happy with the way Mum is looked after.

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Review of
Greenhive
from Violet E (Wife of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

I have had no bad experience of kind at the home the staff are friendly not only to the visitors but residents as well. Always greeted with a smile from staff and surprisingly my husband as well. I have found that I can ask questions at any time & there will be someone there to answer them for me.

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Review of
Rose Court
from Eve M (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident for a couple of weeks with a view to this becoming a permanent position. The care given to my mother has been second to none. The management and staff are so caring and professional in carrying out their duties that I couldn't have found a better solution to ensure the

care and safety of my mother was nothing but the best. In just a short time I have noticed a remarkable change in my mother's mental health and general wellbeing and this is all due to the care she receives and the daily activities that ensure a healthy and varied daily routine. Having visited numerous other care homes to view before my mother's placement I am now absolutely certain Rose Court is without a doubt the best she could be in. I can only express my immense gratitude to everyone at Rose Court for their kindness and dedication.

Reply from Emily Fraher, Marketing Executive at Rose Court

Thank you so much for this lovely review, I will make sure it is shared with the team.

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Review of
Greenhive
from Jane P (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Can not fault this place, always spotlessly clean. The staff are friendly and caring especially the lady who looks after my mother, she goes beyond to do anything you need. Was a bit apprehensive when Mum went in but she is cared for in every way and she is so settled. Best place in my opinion, can't

fault them.

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Review of
Greenhive
from Elizabeth W (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

My mum has been at Greenhive for approx 3 years and in that time we have always been so happy with the care she receives. The home is spotless and welcoming and the staff are so helpful and friendly towards us.
I am always kept informed of any changes in Mum's care.
As a family, we feel relieved and

happy that our mum is being cared for in a wonderful environment.

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Review of
Rose Court
from S A (Daughter of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

First of all, I would like to say a big thank you to every member of staff at Rose Court. My mum became a resident in June. She has flourished, and gained weight, and she is joining in all the activities which makes me very happy to see her happy.
The staff are always kind and respectful.
They know

their ladies and gents really well.
I was apprehensive about Mum going into a care home but they made the transition easy. They reassured her and me, answered my questions and I felt supported through the whole process.
Well done and a very big thank you.

Reply from Emily Fraher, Marketing Executive at Rose Court

Thank you for taking the time to leave a review. We will pass on your kind words to the team. It's wonderful to know your Mum is happy here - we truly appreciate your feedback.

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Review of
Waterside
from Margaret P (Daughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

My mother was desperately unhappy here. She is a wheelchair user and was effectively imprisoned on the second floor with no working lift throughout her two week stay. The bedding she was given smelt of urine and I had to complain to get it changed. My mother is a vegetarian and her dietary needs were

not properly catered for - she was often given just potatoes and vegetables for her meal.

Reply from Emily Fraher, Marketing Executive at Waterside

Thank you for taking the time to leave a review. We treat all feedback very seriously and therefore could you please provide us with more information at customercare@agincare.com to ensure this can be thoroughly investigated. Many Thanks

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Review of
Bluegrove House
from Christine B (Niece of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

My aunt has been at Bluegrove House for eighteen months and is really settled there. She has made friends and is happy and very well looked after by the kind and caring staff. All the staff are friendly and always have time to speak and give any help and advice when asked. Thank you for looking after

her so well.

Reply from Emily Fraher, Marketing Executive at Bluegrove House

Thank you for taking the time to leave a review. We will pass on your kind words to the team. It's wonderful to know your aunty is happy here - we truly appreciate your feedback.

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Review of
Rose Court
from Martin W (Son of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

When visiting my mother I am always impressed by the kindness shown to her by all members of the staff at Rose Court.
Everyone is always helpful and happy to engage to do all that they can for her and it is obvious that this makes Mum very happy and she feels safe with her carers at Rose Court.

Reply from Emily Fraher, Marketing Executive at Rose Court

Thank you for taking the time to leave a review. We will pass on your kind words to the team. It's wonderful to know your Mum is happy here-we truly appreciate your feedback.

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Review of
Rose Court
from J D (Daughter of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

Rose Court was one of five Care Homes that I viewed for my mother. She has been a resident for just over a year. As I entered the establishment I received a warm welcome from the manageress and front-of-house staff. I immediately sensed a feeling of trust respect and love. This became very obvious during

my tour. The caregivers, cook (the meals are amazing) caretaker, and auxiliary staff work to an extremely high standard. They are outstanding! A huge addition to the team has been the entertainment manager. My mother is stimulated, challenged, inspired, and involved in a huge range of activities throughout the week. I have seen a tremendous improvement in her cognition and expressive language. All I ever wanted was for my mother to be understood, cared for, and safe. I feel so reassured knowing in my mind and heart that this is happening.
Congratulations team! Keep up the good work.

Reply from Emily Fraher, Marketing Executive at Rose Court

Thank you for taking the time to leave a review. We will pass on your kind words to the team. It's wonderful to know your Mum is happy here-we truly appreciate your feedback.

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Review of
Rose Court
from C S (Daughter of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My mum is well cared for and we feel that the hard-working staff know her very well, which is very comforting, as they are so aware of her likes and dislikes which we feel makes her feel happier and more settled in her environment. We visit frequently and are always met with friendly staff, throughout

the home, and team members and the Manager are always very happy to discuss how my mum is doing, which makes us feel more involved in her day-to-day life.

Reply from Emily Fraher, Marketing Executive at Rose Court

Thank you for taking the time to leave a review. We will pass on your kind words to the team. It's wonderful to know your Mum is happy here-we truly appreciate your feedback.

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Review of
Rose Court
from Yvonne K (Daughter of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

No duty of care whatsoever! My mum was a resident there from late 2023 until March 2024 and she suffered with slight dementia. She got physically abused by another male resident and the staff did nothing about it as 'they didn't see it'. My sister witnessed this man throwing tea on her and being abusive

to another female resident but again, as the staff 'didn't see it' so nothing was done. Both times my mum was attacked by him she had to be taken to A&E. The staff really didn't care about her wellbeing at all. My mum suffered being abused and got a fractured wrist and a cut on her head while in Rose Court. On her last visit to A&E, after being pushed over by said man she ended up catching infections in hospital and unfortunately passed away in May 2024. We reported it to Rose Court, Mum's social workers and the council who after investigating decided to drop the case due to lack of evidence. I am sure she would have still been alive today if it wasn't for the above. Do not use this place.

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Review of
Bluegrove House
from Stevie N (Granddaughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

My grandma has been a resident for just under a month. The care and compassion shown to her and myself has been amazing. Thank you to everyone for welcoming her.

Reply from Emily Fraher, Marketing Executive at Bluegrove House

Thank you for taking the time to leave a review. We will pass on your kind words to the team.

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Review of
Tower Bridge Care Home
from N G (Son of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

1) Great people. 2) First-class service.

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Review of
Bluegrove House
from Adrienne G (Sister of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

Very welcoming place to reside.
Relaxing and calming.

Reply from Emily Fraher, Marketing Executive at Bluegrove House

Thank you for taking the time to leave a review. We will pass on your kind words to the team.

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Review of
Bluegrove House
from Anne U (Friend of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very caring and supportive. The rooms are clean and my friend is kept very clean.

Reply from Emily Fraher, Marketing Executive at Bluegrove House

Thank you for taking the time to leave a review. We will pass on your kind words to the team.

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Review of
Tower Bridge Care Home
from E H (Daughter of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

Since my mother was admitted to Tower Bridge Care Home the staff have been kind and dedicated to her needs. Due to the language barrier (Mum doesn't speak English) the care home has been working with the family to understand what her needs are and make appropriate adjustments to make her comfortable

and feel at home. So thank you, everyone.

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Review of
Rose Court
from B C (Friend of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

I have visited many friends/relatives in Care homes; and this is the nicest by far. The colleagues are so caring, compassionate and are proactive. I love the fact that the food is freshly prepared each day.

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Care Homes Owned by Agincare Homes Holdings Ltd in London

Agincare Homes Holdings Ltd Locations in London (5)

Agincare Homes Holdings Ltd Reviews in London (402)

Tower Bridge Care Home

Bluegrove House

Greenhive

Greenhive

Rose Court

Greenhive

Greenhive

Rose Court

Waterside

Bluegrove House

Rose Court

Rose Court

Rose Court

Rose Court

Bluegrove House

Tower Bridge Care Home

Bluegrove House

Bluegrove House

Tower Bridge Care Home

Rose Court

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