Agincare Homes Holdings Ltd in Somerset | 3 Care Homes

Review of
Beaufort Park Retirement Village
from Anne C (Niece of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband and I visited my aunt on 17th March and whilst sitting chatting to her in the dining room, she started gasping for breath. I alerted Beaufort staff, who were absolutely amazing, managing to bring my aunt round. An ambulance was called immediately and while we were waiting the Beaufort staff

were so caring towards my aunt, whom they put into the recovery position on advice. The paramedics were excellent and my aunt was now asleep in a wheelchair. The Beaufort staff were so attentive throughout and were advised that a GP would visit. My aunt was then moved to another lounge and made very comfortable, whilst being monitored. We visited the next morning to find my aunt much recovered and I cannot thank the Beaufort staff enough for all their care and compassion, not only throughout this emergency but everyday.

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Review of
Critchill Court
from K W (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother was placed into Critchell Court Care Home on 26th November. Within a few days, she experienced missed medications (serious omissions of heart medication), lack of socialisation, safety issues with dementia patients entering her room at 3am and frightening her, with a male resident sitting

in her chair and female resident sitting on her bed. The care home ran out of critical medicines at least twice in a four week period. The care home corridors stink of urine and excrement at times.

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Review of
Critchill Court
from S N (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

This is not a place for elderly frail people - my mother does not have dementia, yet she was placed here on an emergency respite. The care was inadequate, communication between managers and care givers non existent. My mother often did not have her prescribed medications at correct times, twice they

ran out of her medicine. She wasn't mobilized, major safeguarding issues with other residents stealing and getting into mum's room at 3am - and the whole place smells of urine as soon as you walk into the residents areas.

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Review of
Critchill Court
from B B (Husband of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Choosing a carehome is a sad but significant moment and getting it right is important, after a few weeks I'm sure I did get it right.
My wife is well cared for in a happy situation, the staff are all you would hope for and I'm grateful to them all.
I visit every day and I'm also happy to be there.

Reply from Nichola Read, Registered Manager at Critchill Court

Thank you for your feedback, and I will share this with the team! We will continue to do the best to support you both through this time.

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Review of
Critchill Court
from G B (Son of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

I find all the staff friendly and helpful when I visit my mother. The residents all seem happy. The food looks nutritious and well prepared and all the facilities are well looked after. The gardens are well tended and the car parking is adequate.

Reply from Nichola Read, Registered Manager at Critchill Court

Thank you for taking time to give us feedback. Our team will love hearing your experience.

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Review of
Beaufort Park Retirement Village
from C H (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

Poor care declining health not identified.
Poor manual handling.
Lack of communication.
Staff not understanding basic English.
No understanding dementia.
Staff not consistent with family members.

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Review of
Critchill Court
from Anne D (Daughter-in-law of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law was a resident at Critchill Court Care Home for six weeks, sadly she died 21/08/2024. Five-star care! The care she was given was done with love and her dignity was never ever compromised. Without exceptions, the staff were amazing and looked after all the family members too. Whenever

the staff spoke to any of the residents, they were always very respectful, kind, and a little humorous even when it was not apparent anybody else could hear them.

Reply from Nichola Read, Registered Manager at Critchill Court

Dear Anne, it was an absolute pleasure getting to know your mother-in-law and your family. Thank you so much for taking the time to give us feedback. We wish you all the best for the future. Kind Regards, Nichola

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Review of
Critchill Court
from G E (Son of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

My parents have both entered Critchill Court together and have been made to feel so amazingly welcome and cared for. Thank you all. Mum and Dad's health is improving, they feel safe and secure. The attitude of the staff is great both to the residents but also to my sister and I and other family visitors

at what is a difficult time for everyone. The change to Agincare ownership seems to be settling down; it must have been tough for the staff but they didn't let it affect their work. The food is good and getting better as the chefs have more freedom, drinks and snacks are always on offer from the trolley. There seem to be some good activities, and the garden is looking better with all-day access so residents to sit out safely. General healthcare is good, and access to nurses and doctors is excellent, including out-of-hours. I could say more, but let's just say we are very pleased with our experience so far and very happy mum and dad have moved into Critchill Court.

Reply from Nichola Read, Registered Manager at Critchill Court

Thank you so much for your feedback. We are glad your family feel supported and, most of all, Mum and Dad. We will continue to work as hard as we can for our residents and on the garden! Kind regards, Nichola.

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Review of
Sunnymeade
from C C (Daughter of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

I have always found the staff very helpful and friendly. Am always kept advised about my mother and feel relaxed knowing she is being cared for. Renovations that have been done are very good. Would highly recommend the home. Have no worries as am so pleased with how her care is being handled.

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Review of
Sunnymeade
from Trevor M (Son of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience

We have always been very happy with the care Mum has received at Sunnymeade and would thoroughly recommend to anyone.

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Review of
Sunnymeade
from Liz H (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

Our mother is settled and happy. Her accommodation is clean and well-presented. The staff are friendly and helpful - always welcoming when family visit.

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Review of
Sunnymeade
from Jacqui C (Daughter of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

I visit Mum as often as possible, as I live a long journey away, on all my visits Mum always looks happy and healthy, she is always nicely dressed and her hair looks lovely. Mum has regular visits to the hairdressers which she enjoys. Mum always has a good choice of meals The staff are always very helpful

and friendly and there if needed. The home as a whole has a nice friendly feel about it.

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Review of
Sunnymeade
from Ray C (Son of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

Friendly, welcoming environment, staff are happy and caring. Mum is happy and healthy, which puts our minds at rest. Mum enjoys the excellent food and entertainment as well as sitting quietly looking at the garden flowers, birds and squirrels from her lounge.

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Review of
Critchill Court
from P H (Daughter of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

My Mother came down for respite care - The staff was very welcoming and everything else was excellent but my Mother is temporarily deaf and was frightened by and couldn't converse with the other residents (most with some kind of dementia), but my mother at 93 years old still is very with it and bright.

The staff were so considerate and brilliant to Mum's predicament. She was taken to the hospital due to sickness of problematic hernia causing sickness and I was informed as so as paramedics were called and welcomed back warmly after her stay like a family member. I could see her and take her out for outings without a problem. Thank you.

Reply from Nichola Read, Registered Manager at Critchill Court

Thank you for your lovely review, we are glad that we were able to enable you and your mum to have that time together whilst she was staying. We hope that your mum continues to get better and it didn't dampen her holiday too much! Kind Regards.

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Review of
Critchill Court
from T M (Daughter of Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been here for a year and she loved it here. She never wanted to go into a home but she has settled well and calls it her home now, staff are her family. We always get a lovely welcome from the staff when we visit. The home itself is a good size, but it does need decorating. It needs updating.

The activities room should stay as the residents enjoy it when they use it. Mum has definitely improved in herself, she even walks now. Music and dancing are her favourite.

Reply from Nichola Read, Registered Manager at Critchill Court

Thank you for taking the time to post this review. We love caring for your mum! Please watch this space as the decorating is all in the works. Kind Regards.

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Review of
Critchill Court
from R M (Son-in-law of Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

The staff at Critchill are wonderful, you always get a warm welcome, especially from two members of staff in particular. The food is excellent and care is very good, some hope with the activities lady will be good.

Reply from Nichola Read, Registered Manager at Critchill Court

Thank you for your review! I am glad that you feel our staff are warm and welcoming. I will relay your feedback to the team in response to our activities. Kind Regards.

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Review of
Sunnymeade
from G S (Daughter of Resident) published on 6 March 2024

Submitted via Website • Report

Overall Experience

Very happy with Mum's respite stay, right from the preliminary visit to discharge. All staff we met were kind and conscientious. Lovely welcome with flowers and a card. Room provided all that was needed, peace and quiet, a view onto the garden but easy access to the communal area where people can make

their own drinks and snacks and so maintain some independence. Pleasant laid-back atmosphere. Mum enjoyed having hair and nails done, as well as the activities she attended. She loved having baths, and a warm drink each night, a real treat.
Can't fault communication with Sunnymeade during her stay, staff easily accessible and very reassuring. They were extremely understanding and patient, which allowed us some relaxation time. We knew Mum was in good hands.

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Review of
Sunnymeade
from M G (Resident) assisted by family/friend published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience

Very pleased with the staff in Sunnymeade; they are very good. The only complaint I have is with the food, which is very poor. Also, they come into my room at 6 am. I don't have any medication from them, but they still come in to wake me up, sometimes during the night as well.

Reply from Somerset Care, Somerset Care at Sunnymeade

Thank you for leaving a review for Sunnymeade, and for your lovely feedback about the Sunnymeade team. We were unaware that you have been unhappy with the food - please do speak to us about this so that our kitchen team can address any concerns you may have. We are also happy to revisit your care plan and discuss changing the frequency of your scheduled checks if you would like us to do so.
Many thanks,
Somerset Care

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Review of
Sunnymeade
from Pat G (Wife of Resident) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience

My husband is in Sunnymeade and is happy he gets on well with the other people in the home. His only point is the food quality, which is not good. They have two choices at lunchtime, one being vegan, which older people do not like. They'd prefer food that they have had all their lives (meat and veg),

not a new fashion, which is tasteless and bland. The staff are great and look after him well.

Reply from Somerset Care, Somerset Care at Sunnymeade

Dear Pat, many thanks for taking the time to share your feedback for Sunnymeade - we are glad to hear that your husband is happy, settled and pleased with the care he receives. We were, however, sorry to read your comments about food choices. Our in-house kitchen team cater for a range of dietary requirements so that residents are able to choose meals which suit their individual preferences, tastes and medical needs. We are always open to feedback, so should yourself or your husband ever be disappointed with a meal, please let us know so that we can discuss this with you.
Many thanks,
Somerset Care

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Review of
Sunnymeade
from Janet P (Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

It is very nice here, and all the staff are very good to me.

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Care Homes Owned by Agincare Homes Holdings Ltd in Somerset

Agincare Homes Holdings Ltd Locations in Somerset (3)

Agincare Homes Holdings Ltd Reviews in Somerset (81)

Beaufort Park Retirement Village

Critchill Court

Critchill Court

Critchill Court

Critchill Court

Beaufort Park Retirement Village

Critchill Court

Critchill Court

Sunnymeade

Sunnymeade

Sunnymeade

Sunnymeade

Sunnymeade

Critchill Court

Critchill Court

Critchill Court

Sunnymeade

Sunnymeade

Sunnymeade

Sunnymeade

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