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Care Home Owned by Agincare Homes Holdings Ltd in Surrey

8.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Agincare Homes Holdings Ltd in Surrey

Only the locations & reviews in Surrey for Agincare Homes Holdings Ltd are showing below.

View the details of all 32 locations (with 1441 reviews) owned by Agincare Homes Holdings Ltd

Agincare Homes Holdings Ltd Locations in Surrey (1)

 

1 Care Home owned by Agincare Homes Holdings Ltd in Surrey

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Tilford Care & Nursing Home

Grange Road, Tilford, Farnham GU10 2DG 

9.6 50 reviews
"All of my mother's needs are being met very professionally and with care and attention. The staff are exceptional. Very happy - thank y…"   Read all 50 reviews
Location Type Care Home

Tilford Care Home near Farnham in Surrey is a real home for life in a beautiful, tranquil spot, providing high-quality, affordable residential, nursing, respite, palliative and dementia care. Tilford is fully equipped to deal with a range of needs… Read more about Tilford Care & Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Sensory Impairment
  • 50 Rooms from £905 / week

Agincare Homes Holdings Ltd Reviews in Surrey (50)

8.8
Agincare Homes Holdings Ltd has a Group Review Score of 8.8 (8.791) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Agincare Homes Holdings Ltd must have a Review Score.

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Review of

Tilford Care & Nursing Home

from Linda H (Daughter of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of my mother's needs are being met very professionally and with care and attention. The staff are exceptional. Very happy - thank you.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you for your lovely feedback and I will pass that on to the team. We do strive to deliver good care and it is important that our families are happy too.


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Review of

Tilford Care & Nursing Home

from Natalie S (Granddaughter of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be more impressed with Tilford Nursing Home. Friendly polite staff, the whole place was clean! I was treated with such respect, care and support. My nanny looked the best she has looked in years which shows the amount of care. Fabulous room with an excellent bed to help her needs. I would highly
recommend this nursing home. Staff were a class service. Exremely professional and helpful.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you for your feedback about the staff as well as the Home itself. We appreciate all feedback and I will feed this back to the team too. Thank you again


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Review of

Tilford Care & Nursing Home

from D F (Daughter of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, kind, warm staff. Extremely respectful. Nursing home is well looked after, clean. Room is excellent for my mum's needs. My mum is clearly being looked after so well. She is happy and settled and our family could not ask for more. I highly recommend Tilford Nursing Home.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you for the feedback and the compliments about the care that your mum has received. Thank you kindly.


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Review of

Tilford Care & Nursing Home

from J W (Grandson of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Tilford Care & Nursing Home for 6 months. We cannot fault the care he received, all staff were very compassionate and caring to dad's needs. We felt confident that he was being very well looked after, not only dad but ourselves as a family visiting. We all certainly became a
part of the Tilford family.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you for your kind words. You are a part of our family and will always be welcome to pop in and see us at any time.


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Review of

Tilford Care & Nursing Home

from Jason B (Son of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves the bathroom, I love that Mum can safely take a shower. Mum is hard to please, she has nothing but praise for Tilford. Mum even loves the food here (a first). The staff are kind and attentive. It is very clean, and the cleaning and care taking staff do a superb job and never cut corners. The
home has a lovely atmosphere, it is calm and well-run.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you so much for your comments. Your mum has settled so well and we are happy that you find us so welcoming.


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Review of

Tilford Care & Nursing Home

from P S (Respite Resident) published on 21 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful and always happy to help and just put you at ease with any problems. The food was plenty full and was very tasty. My room was very pleasant and always cleaned daily.
Thank you all for my care and kindness.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

It was our pleasure to care for you and we hope you continue well on your road to recovery.


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Review of

Tilford Care & Nursing Home

from Jayne K (Daughter of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t recommend this home enough. My dad spent his last 18 months here being cared for. The staff do the most incredible job not only caring for residents but for the families too. From cooks, nurses, managers, admin, cleaners, care assistants every single member of staff. Forever grateful, thank you.

Reply from dena goddard, deputy manager at Tilford Care & Nursing Home

Thank you for your kind words. We were glad to be able to give you and your family time back with your Dad. Take Care, Tilford Team.


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Review of

Tilford Care & Nursing Home

from K P (Son of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been at Tilford since 26/10/22, until her passing away 09/02/24. During that time, all the staff showed the greatest respect and to her caring needs I cannot fault her care during that time, she was happy in her new home. The nursing staff always kept me up to date, regarding her health
for which I am grateful, especially during her final days passing, they made the process comfortable for her. Thank you.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you for your feedback. Mum will be missed with her lovely accent! Thank you for your kind words


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Review of

Tilford Care & Nursing Home

from Jacki L (Next of Kin) published on 9 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say a big thank you to the care home nurses, auxiliaries, office staff and anyone else who contributed to the care of our mother/nan and Great Nan, while she was at Tilford Care Home. Everyone was very helpful and caring, nothing was too much trouble and we will be eternally grateful
that mum was made comfortable and was looked after so well right up to the end.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you so much for your kind words. Mum was a pleasure to care for. We wish you all well.


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Review of

Tilford Care & Nursing Home

from Kim S (Daughter of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately, the food is quite basic and plain. I bring food in as my father gets hungry, takes a while for the staff to come when the buzzer is pressed at the front door and when it is weekends the home is very short staffed, some days the room is cleaner than other days, staff are cheerful and do
try to help with queries.
My dad goes unshaven for many days.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Dear Kim
Thank you for taking the time to complete the review.
We take all feedback seriously to help us improve. We would welcome a meeting with you to discuss any issues raised.


Kindest regards


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Review of

Tilford Care & Nursing Home

from P T (Son of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Tilford Care & Nursing Home for just over eighteen months now, primarily due to her Alzheimer's and lack of mobility. It obviously took a while for things to settle down but we have since been very happy with Mum's care. The staff always seem to be keeping an eye on
the residents in the communal areas and nothing seems to be too much trouble. The various activities that have been organised are also much appreciated by residents and relatives. We have been told about a few minor health issues but these have all been sorted out by the staff without any fuss. It's also good to see the photos posted on their social media page since Mum can't remember what she had for lunch - let alone what happened the day before. It also allows other relatives who live further away to see how Mum is doing.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you so much for the review. We are also open to any suggestions for activities. We try to keep our residents as active and stimulated as possible. Thank you again.


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Review of

Tilford Care & Nursing Home

from Janet K (Daughter of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother seems to be happy when we visit and as she has dementia, that's an indication that she feels comfortably settled and senses being well cared for. Each time I have spoken with staff on duty for anything, they have always been very helpful. When we visit, the staff are caring and thoughtful when
dealing with residents. I know staff are very efficient about always keeping my brother up to date with my mother's health concerns which is very important to us. Although Mum is not always hungry, when we have visited the food she was given looked good and made our stomachs rumble! The home is safe and secure without looking restricted.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you so much for your feedback. We really do like to hear from our families. And if you ever want to join us for a meal you are more than welcome.


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Review of

Tilford Care & Nursing Home

from Carol N (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Tilford Care & Nursing Home team informed me when my mother was taken to hospital.
They do lots of different activities with the residents. Singing, dancing, painting, flower arranging, baking and decorating cakes.
Have a BBQ in the summer for family and friends with the residents.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you for your feedback. We aim to provide plenty of activities but we welcome any fresh ideas! Thank you.


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Review of

Tilford Care & Nursing Home

from Karen B (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care our mum receives at Tilford Care & Nursing Home. There are always plenty of staff to tend to the needs of residents. Everyone is very helpful and our questions are always answered very quickly and efficiently. We are always kept informed of any changes to Mum's health
and the medication she receives. Our mum seems happy and settled so we're happy too.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you for your feedback. If you would like to speak to anyone so we can show you activities that take place you are more than welcome. Please let us know if we can help in any way. Thank you.


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Review of

Tilford Care & Nursing Home

from A D (Respite Resident) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated with care, compassion and support. The staff all around the care home have been amazing. The nurses, carers, kitchen staff, housekeepers, laundrette etc superb. I have no faults all positive. The maintenance people are excellent and all the staff are superb. If I had to live in a
home for the rest of my life it would definitely be this care home.

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Review of

Tilford Care & Nursing Home

from A M (Daughter of Resident) published on 30 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a six week stay in hospital, Mum required support in a safe and secure environment, which Tilford Care and Nursing Home have provided excellently. The caring staff and having a ground floor ensuite room enabled Mum, with dementia and failing eyesight, to find her way around and become settled.
The food is excellent, Mum especially enjoys the the freshly made desserts and cakes. Music and bingo is always a big hit with Mum and she enjoyed the visit from Mr. Kipling the donkey.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you for this positive feedback. I am sure that Mr Kipling the donkey enjoyed meeting your mum too! Thank you and we wish you all well.


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Review of

Tilford Care & Nursing Home

from Chris T (Husband of Resident) published on 23 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is a resident suffering from dementia. The staff and carers are very empathetic with the patients. They treat them as though they were their own relatives and nothing is too much trouble for them. Checks are made every hour on patients who are not in communal lounges, but in their rooms. Personally,
I feel this should be every 30 minutes. My wife who has collapsed twice cannot call for help as she cannot speak and does no longer have the where with all to press alarms. Otherwise, excellent care all round.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you for your kind words. We will take onboard your suggestion and we really do welcome any feedback and will always aim to grow and improve. Thank you again.
Kind regards.


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Review of

Tilford Care & Nursing Home

from Karin H (Daughter of Resident) published on 23 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very happy with my mother's care at Tilford Care & Nursing Home. My mum seems very happy and settled considering all restrictions that the pandemic threw up. The staff have been very attentive and caring and also very informative when Mum was unwell. I am generally so pleased we made the decision
to place Mum at Tilford Care & Nursing Home.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you so much for this review. This means a lot to us if our families have trust in us to care for their loved ones. Your mum is a pleasure to care for. Thank you again.


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Review of

Tilford Care & Nursing Home

from Wendy W (Daughter of Resident) published on 5 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was in this home. The standard of care was less than we expected. She was unhappy with the way she was treated. The family felt her care was less than acceptable and after an unfortunate incident, we moved her as quickly as possible.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you for your review.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our care home.
We would like the opportunity to talk and investigate your feedback further.
This would give us a chance to reflect on your views and implement changes for improvement, where possible.


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Review of

Tilford Care & Nursing Home

from Nicky H (Daughter of Resident) published on 28 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a hospital stay, my father came to live at Tilford Care & Nursing Home. The induction process involved not only my father but also us, his family, which was very helpful and reassuring at a difficult time. My father enjoys the activities and we have thoroughly enjoyed the special events in
the garden, anything musical. Staff are friendly and engaging.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you so much for your review. We really strive to include our families in everything we do as you are going through this process as much as your loved one. Please always come and talk to us if you need anything. Kind regards.


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