Agincare Homes Holdings Ltd in Wiltshire | 2 Care Homes

Review of
Edgehill Care Home
from Mark H (Nephew of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

The team and all the experts here are amazing my uncle was looked after so well he was able to return to a semi normal life with care in his own place. Thank you so much all team.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for such a wonderful review. It was our pleasure to have your uncle with us. I am glad that he is doing well.

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Review of
Lansdowne Hill Care Home
from Ian A (Son of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Care homes are not all the same. Mum loved living at Lansdowne Hill for almost fifteen years, aside from a couple of years at another care home that was, frankly, lacklustre in comparison. Her experiences truly highlighted how exceptional Lansdowne Hill is. The staff at Lansdowne Hill are remarkable.

From her key carer to the team leader, now deputy manager, and the many managers she had during her stay, everyone genuinely cared for her and loved her. The carers do so much thankless work, and I cannot express enough gratitude for their dedication and kindness. Although Mum often moaned about the food, she absolutely adored the chef, who made sure to learn her preferences and prepared the meals she liked. That kind of personal attention made all the difference. The team's communication with families is excellent - they keep you informed, listen to your concerns, and always take requests seriously. Over the years the love and care they showed our mum never wavered. Thank you, Lansdowne Hill, for being such a wonderful and compassionate place. We will always be grateful for the incredible care you gave to our mum.

Reply from Emily Fraher, Marketing Executive at Lansdowne Hill Care Home

Thank you for your heartfelt review and for sharing your mother's experience at Lansdowne Hill. It is truly touching to hear how much she loved living here and how our team made a lasting impact on her life. Providing exceptional care and a warm, supportive environment is always our goal, and we are so pleased that she felt at home with us for so many years.Your kind words about our team mean so much. They work hard to provide compassionate, personalised care, and it is wonderful to know that their dedication and kindness were felt by both your mother and your family. We will be sure to pass on your appreciation to the team, including the chef, who clearly made a special connection with her.Thank you again for your thoughtful message. It has been a privilege to care for your mother, and we are truly grateful for your trust in us. Wishing you and your family all the very best.

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Review of
Edgehill Care Home
from Danielle P (Ex Family Member) published on 21 August 2024

Submitted via Website • Report

Overall Experience

My family member lived at Edgehill for a number of years, and I honestly don't know what we would have done, as a family, without them. They were so supportive of our family as well as providing above and beyond care to my family member. I will always recommend this wonderful home to anyone!

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you so much for your kind review. I will be sure to share this with the team.

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Review of
Edgehill Care Home
from Rosie R (Daughter-in-law of Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law recently moved into this care home and she has already settled in well. The staff are friendly and very welcoming we are always asked if we want to know anything and the staff are always happy to help. Recently we attended a family day with a BBQ and entertainment, we had an amazing

time. My mother-in-law loved it too. What an excellent home - well done!

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for your wonderful review of our home. It is great to see that the team's love and care do not go unnoticed.

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Review of
Edgehill Care Home
from A R (Son of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum moved into Edgehill Care Home after a period of illness, since moving in she has smiled again and is happy to be in Edgehill. The staff are brilliant can answer any questions we have, and look after mum brilliantly. The overall standards of cleanliness, care, food and activities are second to none.

Members of the family attended a BBQ with entertainment it was outstanding.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you so much for taking the time to leave us such a lovely review. We are so happy to hear how much of a positive experience your Mum moving to Edgehill has had not only for Mum but for the family.

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Review of
Lansdowne Hill Care Home
from Jane S (Daughter of Resident) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience

Having recently placed my parents in Lansdowne Hill, it is reassuring to watch staff interacting with all residents in such a loving and caring manner and how the residents respond so positively. It has set my mind to rest that I have done the best thing for them. Thank you.

Reply from natasha polard, manger at Lansdowne Hill Care Home

Thank you for your review, I'm so pleased the staff have eased your worries with their caring attitude.

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Review of
Edgehill Care Home
from M H (Grandson of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

Gramps was admitted to Edgehill Care Home as he was taken unwell at home following a stay in hospital and it was decided he could not manage at home. However very grateful we were. He loved the home and the staff. He, although not a people person, spent time in the dining area with the others, and spent

time in the garden with people. We as a family were able to visit 24/7. We even took him to the pub. I am so pleased the last weeks of his life was at Edgehill.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking the time to leave such a lovely positive review of our home.

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Review of
Edgehill Care Home
from H C (Daughter of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

I have been so impressed with Edgehill Care Home since my dad has been there for some respite. The home always has a calm, relaxed and contented feel to it. The staff are always approachable and show such kindness and empathy with residents on an individual basis. The food cannot be faulted the meals

are to a high standard and there are plenty of cups of tea and snacks available. Residents are kept busy and there are lots of activities/games to keep them entertained, stimulated and engaged. What is most important to us as a family is knowing that dad is safe and well cared for and the compassion and genuine fondness are shown in abundance by staff. I cannot thank all at Edgehill enough for everything they do in what is a very difficult and challenging job. The staff at Edgehill should be very proud of the service they provide.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you so much for taking the time to leave us such an amazing review. It is wonderful that you have been able to experience the wonderful atmosphere at Edgehill.

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Review of
Edgehill Care Home
from C S (Granddaughter of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

My great-grandad was treated extremely well at Edgehill Care Home. The staff are warm and kind and management helped with any queries I had. The only nice things we say about the home and the staff. I have the utmost respect towards all the staff and would recommend this home to everyone in the future.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking time to leave such a positive review.

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Review of
Edgehill Care Home
from C M (Granddaughter of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

My gran moved in just before Christmas and she has improved so much since being at Edgehill. She enjoyed the company of the other residents and she always enjoys the activities. The staff are always working hard and she has settled in really well. It's such a relief for the family knowing she is well

looked after and we are now considering Grandad moving in too!

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking the time to leave us such a lovely review. I am so glad that your Gran has settled in so well and is enjoying everyone's company.

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Review of
Lansdowne Hill Care Home
from S B (Son of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the level of care my mum receives. She is very happy too. The staff are always friendly and helpful.

Reply from natasha polard, manger at Lansdowne Hill Care Home

Thank you for your review, it is always nice to hear from loved ones that their relative is happy with us.

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Review of
Lansdowne Hill Care Home
from Simon L (Son of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience

My Mum's been here 18 months and the improvement in her is unbelievable, her personal cleanliness, demeanour and well-being. She's always taken pride in her appearance and she always looks well-groomed and clean. The staff always interact and treat them with dignity and so much patience and empathy.

They're amazing. There's always entertainment and activities and the social side is invaluable. The best thing is the peace of mind that your loved one really is cared for, priceless the peace of mind.

Reply from Natasha Polard, Home Manager at Lansdowne Hill Care Home

Thank you for such a positive review, I feel the staff are amazing too and so positive that you have peace of mind that your mum is well cared for.

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Review of
Lansdowne Hill Care Home
from S C (Sister of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

My sister has been in here for 7 months, so far and seems to enjoy it.

Reply from Natasha Polard, Manager at Lansdowne Hill Care Home

Thank you for your review, and I hope your sister continues to enjoy being with us, Natasha

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Review of
Lansdowne Hill Care Home
from S W (Niece of Resident) published on 15 February 2024

Submitted via Postal Card • Report

Overall Experience

They have musical entertainment on most days, which is always a great afternoon. The two entertainment coordinators organise other activities such as cooking, bingo, hangman and also trips out. The care staff are always very polite, friendly and caring. They keep us informed of any wants or needs my

uncle may have. The cook goes out of his way to accommodate resident's choices. He will even go around with samples to ensure it is to the resident's liking.

Reply from natasha polard, Manager at Lansdowne Hill Care Home

Thank you for such a lovely review, and I will pass the compliments to the chef.
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Review of
Lansdowne Hill Care Home
from M K (Wife of Resident) published on 15 February 2024

Submitted via Postal Card • Report

Overall Experience

The staff are amazing, making sure the residents are happy and their needs as much as possible are catered for.
They try and engage them with as much activities and music, as well as films. They are so kind chatting to the residents and making them feel very special, and they also make sure visitors

are well looked after.

Reply from natasha polard, Manager at Lansdowne Hill Care Home

Thank you for your review, I may be biased, but I think our team are amazing too, and they do work hard to make each person happy.
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Review of
Lansdowne Hill Care Home
from Catherine O (Daughter of Resident) published on 12 February 2024

Submitted via Website • Report

Overall Experience

My mum is a resident at Landsdown Hill Care Home and I am very happy she is there. One particular member of staff who works there is very kind and caring and treats Mum as if she's family and another member of staff who gets the residents up and dancing when they have their live music sessions really

brings them joy. All the staff I have encountered have been exceptional in fact. I love the fact they get to bake, play bingo and have film days. It makes me feel relaxed knowing she's being cared with a personal touch. Thank you for all the hard work forever grateful.

Reply from natasha polard, Manager at Lansdowne Hill Care Home

Thank you for a lovely review. May we forever have our dancing shoes, and keep your mum entertained.

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Review of
Edgehill Care Home
from V L (Daughter of Resident) published on 20 September 2023

Submitted via Postal Card • Report

Overall Experience

The team here are amazing and their care is absolutely the best. They are attentive and made sure every resident is well cared for in an empathetic way and with dignity. I live abroad so it is nice to know she is well cared for. They gave the residents an amazing Christmas and are very welcoming to

the family. Certainly the best home in Swindon.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you Viv for taking the time to leave us a review. We are over the moon to be given 5* across all areas. I will be sure to pass on your lovely comments to the team.

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Review of
Edgehill Care Home
from Jackie L (Daughter of Resident) published on 8 September 2023

Submitted via Website • Report

Overall Experience

The manager and the entire team at Edgehill are to be congratulated for today's BBQ for residents and family/friends. Despite the unseasonal weather, the food and entertainment were excellent. The care staff were very friendly and fully engaged with the residents, who enjoyed the event. Although Mum

only recently moved to Edgehill, we have confidence in the team, and look forward to future visits.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking the time to submit a review on our home. I am glad that as a new family member, you got to experience what Edgehill truly is which is a warm and friendly home with a dedicated team who want what is best for those in our care.
The BBQ was a lovely day and made even more so by having the support of so many family members attend.

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Review of
Lansdowne Hill Care Home
from Carol W (Daughter of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience

Every carer has a kind and empathetic nature towards Mum. Every person who works for Lansdowne Hill looks out for and really cares for the residents, from office staff to the chefs to the people who clean the rooms and help in the kitchen etc. They all try to get Mum to join in with the activities to

alleviate the boredom that Mum's dementia leans towards. As a daughter, I am always greeted and spoken to, even when they are all rushed off their feet. The entertainment people try their best to keep people occupied even in the most trying of circumstances. Best of all Mum is happy as she could be.

Reply from Steve Oswald, Registered Manager at Lansdowne Hill Care Home

Dear Carol, Thank you for your kind comments.
Kind regards.

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Review of
Edgehill Care Home
from Christopher M (Son of Resident) published on 29 August 2023

Submitted via Postal Card • Report

Overall Experience

Great staff, very helpful in all ways. Attention to needs. Regular updates. All in all, very good. I could have moved my father, 80, much closer but because of his treatment, I have left him here.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you, Christopher, for taking the time to leave a review. It is a huge compliment to the team that you are willing to have the extra travel as you are so happy with the care and support given to Dad.

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Care Homes Owned by Agincare Homes Holdings Ltd in Wiltshire

Agincare Homes Holdings Ltd Locations in Wiltshire (2)

Agincare Homes Holdings Ltd Reviews in Wiltshire (95)

Edgehill Care Home

Lansdowne Hill Care Home

Edgehill Care Home

Edgehill Care Home

Edgehill Care Home

Lansdowne Hill Care Home

Edgehill Care Home

Edgehill Care Home

Edgehill Care Home

Edgehill Care Home

Lansdowne Hill Care Home

Lansdowne Hill Care Home

Lansdowne Hill Care Home

Lansdowne Hill Care Home

Lansdowne Hill Care Home

Lansdowne Hill Care Home

Edgehill Care Home

Edgehill Care Home

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