Porthaven Care Homes in Berkshire | 1 Care Home

Review of
Falkland Grange Care Home
from J S (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Thank you all for your excellent care for my father. He came to Falkland Grange Care Home for a 2-week respite whilst I had an operation and then decided to stay due to the lovely staff, excellent facilities, great food and a good selection of activities. Thank you for looking after me too!

Reply from Rebecca Lucas, Home Manager at Falkland Grange Care Home

It is great to hear we were able to assist you and your father during your recovery. It is lovely to have your father with us, and we look forward to catching up next time you visit!

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Review of
Falkland Grange Care Home
from Clare P (Friend of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

The activities are good. Staff are friendly. Care seems appropriate.

Reply from Sue Astill, Regional Director at Falkland Grange Care Home

Thank you for taking a moment to leave us your feedback.

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Review of
Falkland Grange Care Home
from L T (Friend of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent staff all round. Good activities and amazing care is always shown to our friend.

Reply from Sue Astill, Regional Director at Falkland Grange Care Home

Thank you for taking a moment to leave us a review.

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Review of
Falkland Grange Care Home
from Lesley A (Friend of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

I am writing to express my disappointment with the recent changes at Falkland Grange, my dear friend once lived. It's with a heavy heart that I must bring these concerns to others considering this to be a good care home. During my last visit, I noticed a stale odour upstairs, which I reported to the

receptionist downstairs. Unfortunately, I found his response to be rather dismissive. This encounter, coupled with the overall decline in the home's atmosphere, prompted me to share. Falkland Grange has seen many staff changes recently, including several outstanding carers, management who were friendly and attentive. The warmth and cleanliness that once characterised the home seem to have diminished significantly. I have observed growing dissatisfaction among residents and families. The care staff previously provided excellent support for my friend, who lived with dementia, but due to recent changes, family felt it necessary to relocate her. It's very sad to see the large decline in the home.

Reply from Sue Astill, Regional Director at Falkland Grange Care Home

We are sincerely sorry to hear that you feel this way. Our new Home Manager would welcome the opportunity to discuss these concerns directly with you to ensure that we continue to provide our usual excellent standard of care.

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Review of
Falkland Grange Care Home
from N R (Son of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

Falkland Grange goes the extra mile to care for their residents. Not only do they do all the essential caring and wellbeing duties professionally, they also stimulate them with many extra curricular activities that give the residents a sense of engagement with the community. There are visits by children

who sing; experts bringing animals in to stimulate the audience, and local events taking place. There is bell ringing and carol singers at Christmas too.
All relatives are encouraged to be involved in events and talks and attend as many as they can. The staff at Falkland Grange are friendly and open to discussion about all things that matter to the family members they care for.
I often pop in for coffee and a chat with my father and the friends he has. My father enjoys his time there, and is safe and well looked after. Thank you

Reply from George Radoicovici, Home Manager at Falkland Grange Care Home

Thank you for your fantastic feedback. Our team work hard to ensure our residents have plenty to do and can enjoy activities tailored towards their hobbies and interests, so I am glad to hear your father has been taking part in all our home has to offer.

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Review of
Falkland Grange Care Home
from Janet W (Wife of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

I have visited many Care Homes over the past 20 years as three members of my close family have needed to move into care. From our very first visit my son, daughter and I were very impressed with the manner in which we were treated and the warmth shown to us by all the staff as we walked around the home.

Since my husband moved into his lovely room we have been very impressed. Many staff made a visit to his room and introduced themselves to him and have subsequently continued to engage him in conversation. We feel he is well cared for and very safe in the environment. The Activities Team have taken an interest in his interests and are eager to encourage him to get involved. We are of the opinion that Falkland Grange is the right place for him. Thank you everyone.

Reply from Sue Astill, Regional Director at Falkland Grange Care Home

Thank you for your kind words. It is fantastic to hear you feel your husband is safe and well cared for with us. We are incredibly lucky to have such a brilliant team who care about each and every one of our residents and enjoy taking time getting to know them as individuals.

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Review of
Falkland Grange Care Home
from S H (Son of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

Falkland Grange is a beautiful care home. I have my old brother with Dementia and my mother with Parkinson both have moved here in the last few weeks. So far I cannot fault this home all the staff are so helpful. Last Sunday we booked the family room to have dinner for all the family, the head Chef

was great, he was so helpful and made sure we had everything we needed.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for taking a moment to leave us a review. I am glad to hear you are happy with our home and that you enjoyed taking advantage of our lovely private dining room recently!

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Review of
Falkland Grange Care Home
from Alan D (Nephew of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

Overall, a very good service provided by Falklands from what we have experienced thus far. The rooms are wonderful like a hotel to be honest and the common room areas are wonderful. I was so pleased to see the range of activities that are available to the residents to make their stay mentally active

and stimulating. They do all they can do to make your loves ones stay as enjoyable as possible. Very pleased that my auntie was lucky enough to get a place. The overall level of care and service is fabulous. I wouldn't hesitate to recommend the care home.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to leave us a review of your experience of Falkland Grange, I am so pleased that you were very pleased your auntie lived with us, and that you wouldn't hesitate to recommend us.

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Review of
Falkland Grange Care Home
from C T (Son of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

My Father moved into Falkland Grange and all the worries of living alone and looking after himself disappeared. The staff have the approach that "nothing is too much trouble", which he really appreciates. He finds chatting and joining in activities with other residents mentally stimulating.

Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to leave us a review. I am so pleased that your father was able to live with us without his previous worries. It is great that our teams approach as nothing being too much trouble. I will pass on your feedback which I am sure they will be pleased to hear.

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Review of
Falkland Grange Care Home
from H F (Friend of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

I had a very brief visit but was warmly welcomed by friendly staff and happy residents. Lots of activities are put on for residents with plenty of options available for them. Cracking cups of tea and a really lovely garden.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for leaving your review of our home. We hope you will visit again soon and sample some of our fantastic cakes alongside the cup of tea.

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Review of
Falkland Grange Care Home
from H H (Friend of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

I found the staff to be very welcoming and contributed to the warm and friendly environment of the home. I particularly enjoyed the gardens, it was a lovely place to visit on our visit. Very impressed overall.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to leave us a review of your experience at Falkland Grange. I am delighted that you have found our team to welcoming. We are very proud of our home and we get great pleasure from reading such lovely reviews.

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Review of
Falkland Grange Care Home
from Sue d (Daughter of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

My mum has been at Falkland Grange for nearly four years, during which time as a dementia sufferer her faculties have declined. What hasn't declined is the quality of care she receives. Irrespective of their role, the staff are all positive, professional and supportive. This creates a wonderful environment

for my mum to live in, a place she loves and where she feels safe, secure and respected. I don't live locally but have complete peace of mind that my mum is receiving both the best possible care and the best possible quality of life. I visit on random days/times and whenever I arrive the friendly atmosphere and excellent standard of care are always consistent. As is the support I am given, providing information and discussing my mum's needs. I cannot speak highly enough of the care home - it is exceptional. I would recommend Falkland Grange to anyone who wants their relatives to be well looked after, a home from home. I look forward to my visits enormously.

Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you so much for leaving us this wonderful review of our home, and staff. It is really important to me that every resident feels safe, secure and respected so to read this makes me so happy. We have a wonderful care team who will be so pleased to read your review. You are always welcome to visit, and I can highly recommend our cakes, if you haven't already tried them, for your next visit.

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Review of
Falkland Grange Care Home
from Elizabeth E (Daughter-in-law of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

My father-in-law has received exceptional care since coming to Falkland Grange. His individual needs are catered to and he is treated with dignity and care. The activities arranged for residents are varied and interesting. The food is top-notch! We have only ever been greeted and treated warmly as family

members.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for taking a moment to leave such a lovely review. At Falkland Grange, we strive to create an environment where our team feel like an extension of your family, so it is great to hear you feel you have been welcomed with open arms whenever visiting.

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Review of
Falkland Grange Care Home
from Val D (Next of Kin) published on 19 January 2024

Submitted via Website • Report

Overall Experience

My brother-in-law went into Falkland Grange in November as an emergency after my sister ended up in hospital after falling and fracturing her hip.
He settled in well and is very responsive to the staff and certainly improved with his ability to move about and enjoys going out on the social activities.
He

has been unwell for the past week but the staff have been taking good care of him ensuring that he has everything that he needs.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your kind words, and we hope that your sister is recovering well after her fall. It has been great to support your brother-in-law's improvement in mobility, and he thoroughly enjoys the activities and trips out that we arrange every week! He is a pleasure to have here and the staff will be warmed by the recognition of the care that they provide, thank you.

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Review of
Falkland Grange Care Home
from Elaine O (Daughter of Resident) published on 1 December 2023

Submitted via Postal Card • Report

Overall Experience

Falkland Grange is a beautiful care home with lots of places to sit quietly or in small groups in addition to Mum's room. The staff whether they be nursing care, janitorial, food service, administrative or entertainment, all exhibit genuine care toward her. I cannot praise them enough for making this

very difficult transition easier for her.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for the wonderful review, the team will be so pleased to hear this feedback and we really appreciate you taking the time to write this.

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Review of
Falkland Grange Care Home
from Chris M (Son of Resident) published on 28 November 2023

Submitted via Website • Report

Overall Experience

Mum moved into Falkland Grange Care Home a month ago as her dementia deteriorated past the point where she could remain at home. We knew the transition would be problematic and as a result, we were dreading the move.
After dropping Mum off, we were advised to leave it four days before coming in, to

allow Mum time to acclimatise. On day four, I visited and was amazed that Mum appeared very settled.
Over the last four weeks, this has continued. There are days when she is a bit unsettled but no more so than she was at home with carers visiting every day.
Positives are that Mum is now comfortable, safe and secure with 24/7 care. She is settled and calm, is sleeping and eating well and is benefitting from spending time with people which she hasn't been able to do in recent years.
Negatives are that Mum wants to walk but this is obviously restricted for dementia patients.
The building is amazing, the staff caring and wonderful and the coffee bar fantastic. It's definitely the best place that Mum could be.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for writing this wonderful review and we are so glad to hear that Mum has settled in well. We understand that it can be such a difficult transition into a home and we're really happy she is now part of the Falkland Grange family.

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Review of
Falkland Grange Care Home
from John M (Husband of Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience

My wife and I became residents at Falkland Grange Care Home just over a month ago and we are pleased we made this move. The care home and nursing staff are very friendly and professional and we feel well looked after and safe. The catering is excellent with well-balanced and varied choices available.

The weekly diary of activities provides a social opportunity to meet other residents. We enjoy the well-maintained and designed care home that has many useful and thoughtful additions that give it a more homely feel. The garden lounges, library, cinema, gym and bistro are food areas to both relax and meet family.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for the kind review and we are so pleased to hear that you and your wife are having such a great time during your stay with us.

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Review of
Falkland Grange Care Home
from A M (Granddaughter of Resident) published on 10 November 2023

Submitted via Postal Card • Report

Overall Experience

Can't speak highly enough of the care home.
Absolutely wonderful throughout.
Such an incredible establishment.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

That is so very kind of you, and thank you for the lovely review.

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Review of
Falkland Grange Care Home
from J N (Daughter of Resident) published on 7 November 2023

Submitted via Website • Report

Overall Experience

My mother moved into Falkland Grange Care Home six weeks ago. She has found the move very difficult and has struggled to settle in but the care and support given by all the staff have been and remain exceptional. The home is comfortable and well-maintained, there are lovely gardens for the residents

and their guests to enjoy and there are plenty of activities on offer.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

We are so pleased to hear that Mum has settled in well to the home, thank you for taking the time to write such a lovely review and we will be sure to pass this amazing feedback to the team.

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Review of
Falkland Grange Care Home
from William S (Friend of Resident) published on 26 October 2023

Submitted via Postal Card • Report

Overall Experience

My experience is limited to visits to my friend, thus, I have not have direct experience of most of your facilities/services.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your review, and I hope we do get to see you again so you can experience first-hand all that we have to offer for your friend.

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