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Care Homes Owned by Porthaven Care Homes in Cheshire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Porthaven Care Homes in Cheshire

Only the locations & reviews in Cheshire for Porthaven Care Homes are showing below.

View the details of all 23 locations (with 2214 reviews) owned by Porthaven Care Homes

Porthaven Care Homes Locations in Cheshire (2)

 

2 Care Homes owned by Porthaven Care Homes in Cheshire

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Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP 

9.9 130 reviews
"I have had several stays at Astbury Mere Care Home on discharge from the hospital after having a severe chest infection, therefore time…"   Read all 130 reviews
Location Type Care Home

Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened… Read more about Astbury Mere Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 62 Rooms
Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR 

9.6 194 reviews
"My mother has been a resident in Prestbury House for nearly two years. I have nothing but praise for everybody that works there. The…"   Read all 194 reviews
Location Type Care Home

Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant… Read more about Prestbury House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 75 Rooms

Porthaven Care Homes Reviews in Cheshire (324)

9.8
Porthaven Care Homes has a Group Review Score of 9.8 (9.781) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.

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Review of

Prestbury House Care Home

from K M (Daughter of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the 8 years my mum was a resident in general we've been happy with the overall service. The outstanding aspect has been the individual care workers who have been amazing. They've offered support, that suggests it's more than a job. The management has been a continued revolving door, with many of
the managers being invisible, and purely interested in the bottom line.

Reply from Joanne Elliott, Regional Director at Prestbury House Care Home

Thank you for your review. I am glad you were happy overall with the care your mum received and felt supported by our team. I am sorry to hear you were not content with our management situation. Unfortunately, we cannot always control when our team members decide to leave us, but we do our best to make these transitions as smooth as possible for our residents and their loved ones. Our current home manager has been with us since July 2024 and joined us with ten years of experience as a home manager and a great reputation in the local area. Should you wish to discuss this further or provide more feedback about your experience, please do not hesitate to get in touch.


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Review of

Prestbury House Care Home

from L S (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Prestbury House for nearly two years. I have nothing but praise for everybody that works there. The kindness, support and care shown to my mum and myself has always been superb. Nothing is too much trouble, and all staff are always prepared to go the extra mile! So very
grateful!

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for providing such complimentary feedback. We all work hard to ensure our residents' loved ones feel like they are part of the Prestbury House family, so I am glad to hear you feel supported by our team.


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Review of

Prestbury House Care Home

from J F (Nephew of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been at Prestbury House since 2023 and has been looked after superbly. Each time I visit the staff make sure to keep me updated. They care for her with respect and dignity. And the home is beautifully looked after and the staff are very nice.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your positive feedback. It is great to hear you are happy with your auntie's care.


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Review of

Prestbury House Care Home

from Karen M (Daughter of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wish to thank all the lovely staff at Prestbury House Care Home, for helping my mother with the transition of moving into residential care, and taking extra time to understand her likes and dislikes - very professional organisation. Every team member is pleasant and helpful and nothing is too much trouble.

We are so lucky to know she is safe and receiving such good care and enjoying lots of different food choices which she wouldn't usually eat. She says the food is delicious.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your gratitude. It is a pleasure to have your mother with us, and I am glad to hear our team were able to provide her with a smooth transition into life at our home.


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Review of

Astbury Mere Care Home

from H R (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is welcoming and staff are all very friendly. There are lots of activities and trips arranged for the residents which is important and necessary especially if the resident is mentally very aware. There are also lots of opportunities for social interaction and stimulation for the residents.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your feedback. We are always keen to ensure there are activities, events and trips on offer for all our residents to enjoy.


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Review of

Astbury Mere Care Home

from Linda S (Respite Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had several stays at Astbury Mere Care Home on discharge from the hospital after having a severe chest infection, therefore time spent mainly in my room rather than taking part in activities. Help given when requested, call bell always to hand and answered in good time. As on respite care helped
to maintain my independence for going home again, the staff are friendly and helpful. Lovely to have the bathroom cleaned daily and fresh towels daily. Laundry good and returned in good time, freshly laundered and ironed. Meals varied and selection so there's always something to choose from. Only grumble is tea served at 17.00 when used to eating at 19.00 but you get used to it.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

I am glad to hear you have enjoyed your various stays at our home and that we have been able to assist in your recovery. Please feel free to visit us again soon for coffee, cake and a catch up!


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Review of

Astbury Mere Care Home

from Jenny S (Sister-in-law of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law enjoys respite stays at Astbury Mere and always receives excellent care and friendliness while she is there. She often books in for one or two weeks at a time but very often stays longer. They make her feel cared for, safe and comfortable and I think she feels it is hard to go home
sometimes as they look after her so well. Many thanks to all the staff.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

I am glad to hear your sister-in-law enjoys her stays as it is a pleasure to have her with us when she does!


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Review of

Prestbury House Care Home

from N D (Mother-in-law of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law had respite care at Prestbury House and she had a fantastic experience. Especially the food! It gave her the perfect environment. The staff were all brilliant and helped her throughout.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

It is fantastic to hear your mother-in-law enjoyed her time with us. Please do not hesitate to visit us again sometime for coffee, cake and a catch up!


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Review of

Prestbury House Care Home

from T M (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough how impressed myself and my Brothers and family are at the incredible care shown to Mum in her first six months here at Prestbury House.
The facilities here are fabulous, the team is even better! Friendly, helpful, and always putting the residents first.
Huge thanks and Merry
Christmas to all.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Merry Christmas to you too, and thank you for your kind feedback! It is a pleasure to have your mum with us.


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Review of

Astbury Mere Care Home

from I C (Son-in-law of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and facilities. My mother-in-law has settled in really well. She is very well cared for with excellent food and social activities. Thank you to all the lovely staff.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

It is fantastic to hear your mother-in-law has settled comfortably into life at Astbury Mere. It is a pleasure to have her with us.


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Review of

Prestbury House Care Home

from J B (Daughter of Resident) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in Prestbury House Care Home for respite and thoroughly enjoyed his stay. He didn't want to leave. All my worries were resolved and I was so reasurred when he received the care and support he needed. An excellent care home, excellent staff. Excellent care and support for me.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your feedback. I am glad to hear your dad enjoyed his time with us - please do visit us sometime soon for coffee and a catch up!


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Review of

Prestbury House Care Home

from E M (Relative of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been to the care home a few times. On our first visit when we entered the home, there was a feeling of homeliness. The staff are all so friendly and most welcoming. My two relatives are getting looked after so well. The home is so clean and fresh. Having worked in a nursing home myself for many
years I would recommend Prestbury House to anyone.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your feedback. As an individual in the care sector, it is brilliant to hear you would recommend our home to others.


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Review of

Prestbury House Care Home

from C T (Friend of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit today we all enjoyed a cheese and wine afternoon. Lots of chatting and good company. It was enjoyed by all. Two members of staff helped all the residents in such a lovely way. Nothing was too much trouble. Reception are always so welcoming on arrival. Everyone is very helpful.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

I am glad to hear you enjoyed your visit to Prestbury House.


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Review of

Prestbury House Care Home

from N T (Son of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prestbury House Care Home is a lovely environment. The rooms for the residents are modern and well-equipped. They are very spacious. The residents generally eat in a lovely dining area and the food is of a high quality.
The care and service provided by the staff is very good. They genuinely care for
the residents.
The cost is quite high which reflects the quality of the environment that the residents are in. I would recommend Prestbury House. There is a range of activities that the residents can take part in if they wish.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your positive review. It is great to hear you would recommend us to others. I will be sure to share your feedback with the rest of the team.


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Review of

Prestbury House Care Home

from A D (Son of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mother received from all the staff. They cared for all her needs with respect, dignity and genuine affection.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

I am glad to hear you were satisfied with the care your mother received. It was an honour to have her with us.


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Review of

Prestbury House Care Home

from D F (Husband of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my wife gets at Pretbury House is very good. The staff are all very caring and there has been a lot of thought gone into the day-to-day running of the home to make the residents feel safe and at home.
If any problems occur they are dealt with in a professional and speedy manner. My wife
and I are very satisfied with the care home.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

I am glad to hear you are happy with the care your wife receives and that she is satisfied living with us.


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Review of

Prestbury House Care Home

from I R (Daughter of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been at Prestbury House for about 2 months. The staff are always approachable and very kind to my Father who has dementia. He was unsettled at first but has settled in and is well cared for. His room is very spacious and the food looks delicious. Thank you.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

It is fantastic to hear your father has settled well into life at Prestbury House. It is a pleasure to have him with us.


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Review of

Prestbury House Care Home

from S W (Respite Resident) assisted by family/friend published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly welcoming staff.
Warm and kind atmosphere.
The care home is clean and bright.
Lovely welcoming touch of flowers, card, and chocs.
The food was well presented and well cooked.
Individual needs are respected.
Missing laundry at the end of the stay. Had to chase this up. 3 items still missing
one month later.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

It is great to hear you were happy with the majority of your stay with us, and I can only apologise about your missing items. This is something I will be sure to keep a keen eye on going forward.


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Review of

Astbury Mere Care Home

from Graham D (Nephew of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Asbury Mere Care Home have been looking after my aunt for nearly four months and the care and compassion is exemplary. She had been in another care home for six months prior to moving to Astbury and she is much, much happier now. The staff are wonderful, they try so hard to make everything as normal
as possible. My aunt enjoys the trips out in the minibus.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

It fills me with pride to hear your aunt has settled well into life at Astbury Mere and feels more content now that she is with us. It is a joy to have her with us!


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Review of

Prestbury House Care Home

from David S (Friend of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very close friend has been in your care for approximately 6 years. Due to her condition, she now is not mobile. Your staff are so attentive and she is forded excellent care.
There is a new manager in charge who has raised the bar even higher.

Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

I am glad to hear you are happy with the quality of your friend's care. It is a pleasure to have her with us, and I appreciate your kind feedback.


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Awards / Recognitions (14)

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