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Care Home Owned by Porthaven Care Homes in Derbyshire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Porthaven Care Homes in Derbyshire

Only the locations & reviews in Derbyshire for Porthaven Care Homes are showing below.

View the details of all 23 locations (with 2214 reviews) owned by Porthaven Care Homes

Porthaven Care Homes Locations in Derbyshire (1)

 

1 Care Home owned by Porthaven Care Homes in Derbyshire

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Haddon Hall Care Home

135 London Road, Buxton SK17 9NW 

9.8 109 reviews
"The care and support mum received was excellent, she was treated with compassion, dignity, the nurses and care staff are amazing + go above…"   Read all 109 reviews
Location Type Care Home

Situated in Buxton, Haddon Hall Care Home provides support for senior residents with a wide range of care needs. Their experienced and professional team are equipped to provide high-quality 24 hour residential, dementia, nursing and respite care in a… Read more about Haddon Hall Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 75 Rooms

Porthaven Care Homes Reviews in Derbyshire (109)

9.8
Porthaven Care Homes has a Group Review Score of 9.8 (9.781) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.

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Review of

Haddon Hall Care Home

from S L (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support mum received was excellent, she was treated with compassion, dignity, the nurses and care staff are amazing + go above + beyond for the people they care for. The domestic team, are very good at what they do, brightening mums day with their conversations whilst working. The kitchen
always did their best to arrange alternative foods if mum wanted something different. Overall we cannot praise the manager + her teams enough for everything.

Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

Thank you for your kind feedback. I will be sure to share it with the rest of our team.


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Review of

Haddon Hall Care Home

from S G (Cousin of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to declining health, my cousin has moved to Haddon Hall. As soon as I made contact and viewed the care home, I immediately knew he would be happy and professionally cared for. Even though it is early days, I feel he will be safe and receive the care he requires at this present time. Hopefully, I
look forward to seeing an improvement in his health so that he can enjoy the facilities and activities offered at Haddon Hall.

Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

Thank you for taking a moment to leave us a review. We look forward to seeing your cousin flourish as we continue to provide him with high-quality care.


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Review of

Haddon Hall Care Home

from J F (Power of Attorney of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall extremely satisfied, the ratings below reflect the changes in management which now is excellent and the resident I visited was not able to take part in many activities because of his health problems. Keep it up Hadden Hall Care Home, you are superb.

Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

Thank you for your five star review of our home and team.


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Review of

Haddon Hall Care Home

from C B (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A totally positive experience for all our family. Kind, caring, compassionate and professional staff at all levels. Especially the end of life care given to our father and the support to the family at this time.

Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

Thank you for taking a moment to leave us a review during such a difficult time. It was an honour to care for your father. Please know you are always welcome in our home.


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Review of

Haddon Hall Care Home

from John R (Brother-in-law of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been a resident at Haddon Hall Care Home since August of this year. We visit at least three times a week and are always greeted in a warm and friendly manner by both office staff, management, service and nursing staff. The care and love the staff show towards the residents is obvious
for all to see.

Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

It is fantastic to hear you feel welcome in our home. Just as we want our residents to feel at home in our care, we want our residents' loved ones to feel comfortable in our home too and as if our team are an extension of their own family, so it is always great to receive such positive feedback.


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Review of

Haddon Hall Care Home

from Frances S (Daughter of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Haddon Hall have provided a fantastic home for my dad. They have all worked hard to make sure that he feels cared for, understood and valued since his move seven months ago. We appreciate how well looked after he is and all the activities he has access to. He enjoys his life with his friends
at Haddon Hall. We feel listened to as relatives and want to thank everybody.

Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

Thank you for taking a moment to leave us such a heartfelt review. It fills me with pride to hear your dad enjoys life at our home and has made friends both within our team and amongst his fellow residents.


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Review of

Haddon Hall Care Home

from J M (Son of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You can understand the quality of care by the quality of the staff who provide it. From housekeeping to carers, management to hosts, nurses to admin, and kitchen team to activities, everyone at Haddon Hall is a joy to meet. Professional, caring, polite and jolly good fun, well done the Haddon Hall team.

Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you for your wonderful review. I am incredibly proud of our team, so it is great to see them all included in such lovely feedback. I will be sure to share your kind words with everybody.


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Review of

Haddon Hall Care Home

from Judith A (Respite Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for two weeks of respite after feeling very low after the death of my husband and having a nasty chest infection, I felt the need for some care and rest. I have found this a wonderful experience. The staff are so caring, and nothing is too much trouble. I have really enjoyed my time here
and will very likely return in the future if I feel the need.

Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was our pleasure to support you during your time with us, and we do hope you will pop in for coffee, cake and a catch up soon.


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Review of

Haddon Hall Care Home

from M S (Relative of Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, friendly staff, very good food for the residents what I have seen. They do very good events for residents and families and very good entertainment with very good singers.

Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for leaving a review of your experience at Haddon Hall. We are so pleased that you feel that the events are good and look forward to welcoming you for future events.


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Review of

Haddon Hall Care Home

from Nicola G (Daughter of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the welcome card and flowers on arrival to our departure, we experienced the wonderful care offered at Haddon Hall. We really appreciated the fact that staff ensured that they truly engaged with my mother despite her deafness. They also took the trouble to engage with the family and to ensure we
knew and understood what was happening. We are very grateful.

Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for your review of Haddon Hall. I am so pleased that you have had a good experience from the beginning. I will pass on your feedback to our team who will be delighted.


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Review of

Haddon Hall Care Home

from H S (Daughter of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care was excellent from start to finish. Proffessional and flexible for admittance and understanding of our mother's wishes and needs.
The staff were consistently kind, patient and at times when necessary firm. We will most certainly recommend Haddon Hall Care Home to others. Thank
you.

Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for taking the time to write a review of your experience at Haddon Hall. I am delighted that you felt the standard of care was excellent. I am very lucky to have such a dedicated team. We appreciate your recommendation.


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Review of

Haddon Hall Care Home

from N M (Daughter of Resident) published on 1 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provides fabulous care for my mother. She has been there for 2 years and is cared for by a team of fabulous people. Her carers, the longstanding and incredibly hard-working and empathetic social and events team, the food, the excursions are all fabulous. Mum has been on van trips and outings,
made lots of crafty things, and enjoyed singalongs and performances and movie nights. The team at Haddon Hall have become her extra family. My mum has benefitted hugely in her well-being and enjoys her time living at Haddon Hall.
There are moments when I can see that there may be benefits from the management team having more empathy for their staff, and appreciating and respecting their efforts and time their staff spend caring and working with their residents. There have been a number of management changes in the time Mum has been there. Sometimes the staff seem to have been under a lot of time and roster pressure, but the care is and remains faultless for our Mum. We are so grateful to Haddon Hall.

Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for taking the time to review Haddon Hall. We really do appreciate your feedback. I am delighted that you feel that our wonderful team provide fabulous care to your mother, and that they have become extra family. We value your feedback regarding management and I would welcome you to share your views with me during your next visit to the home.


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Review of

Haddon Hall Care Home

from Lucy W (Daughter of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Haddon Hall Care Home was fantastic with Dad, and us a family.
Everyone went above and beyond to settle us during an extremely difficult time.
We were all looked after as family right until Dad passed, and afterwards!
Thank you!

Reply from Desiree, Home Manager at Haddon Hall Care Home

Thank you so much for taking time to leave a review for Haddon Hall. We really appreciate your feedback, especially under such difficult circumstances. Choosing a care home for a loved one is such a difficult decision and I am so pleased that you gave us the opportunity to look after your Dad.


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Review of

Haddon Hall Care Home

from K N (Daughter of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was cared for by staff at Haddon for almost 7 months. The staff are friendly, caring, sympathetic and hard working. My sister and I were reassured that Mum was safe and looked after.

Reply from Desiree Joose, Home Manager at Haddon Hall Care Home

Thank you so much for taking the time to review Haddon Hall. Your feedback is important to us. We are delighted that you felt reassured that your mum was safe and well looked after.


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Review of

Haddon Hall Care Home

from J H (Son-in-law of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without question Haddon Hall Care Home is outstanding. Every member of staff offers a personal service to residents and their families. The quality of the food preparation and service offers a varied menu and is always of excellent quality. The nursing care and personal care are wonderful, our father
receives care at the highest level. We would highly recommend Haddon Hall so if you are considering a care home please come and take a look!

Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for taking the time to leave this wonderful review of our home. I am delighted that you feel your father receives the highest care possible. I am exceptionally proud of the team at Haddon Hall and will be delighted to share your feedback.


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Review of

Haddon Hall Care Home

from Helen R (Daughter-in-law of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean. All staff are fabulous, helpful, and always there for patients if they want anything or need it. Can't fault the care home. Would recommend it to family, friends and relatives.

Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for your review of our home. I am so pleased you find our wonderful team so helpful. It makes us feel very proud that you would be happy to recommend us.


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Review of

Haddon Hall Care Home

from Anne D (Friend of Resident) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and very caring.
Excellent entertainment for the residents.
I believe the food is excellent.
My friend is very happy here.

Reply from Desiree Jooste, Home Manger at Haddon Hall Care Home

Thank you so much for your wonderful review of our home and we are so pleased your friend is happy at Haddon Hall. You must try some of the food when you next visit. The cakes, go down nicely with a cup of tea.


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Review of

Haddon Hall Care Home

from Kate C (Daughter of Resident) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to Mum is excellent. The staff look after her very well and understand her needs. They manage her challenging behaviour without prejudice and very professionally.
Haddon Hall is always clean and fresh, and all the staff are friendly and very helpful.
I'm grateful for the support
they have given me since Mum became a resident, it was a very difficult transition, and they helped me through it all.

Reply from Desiree Jooste, Home Manger at Haddon Hall Care Home

Thank you so much for taking the time to write a review of your experience at Haddon Hall. I am so pleased you always find it clean and fresh and that the team are helpful. We do appreciate this is such a difficult time for a family so are always more than happy to help. You have entrusted us with caring for your mum, and that is a real honour.


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Review of

Haddon Hall Care Home

from L D (Wife of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband at Haddon, myself and the family have been more impressed as time has gone by. The place is lovely and clean with pleasant decor. The staff are all excellent and cannot do enough to help/support.
We are kept up to date with anything happening to my husband, especially doctor reviews
etc.
The food is excellent, even if David is not eating a lot at the moment, this is not a reflection of how good the home-cooked food is.

Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for taking the time to write us this wonderful review of Haddon Hall. I think we have a great team and we are very proud of our home so it is lovely to read your feedback. I will share your feedback with the kitchen team who will be delighted. I am partial to their cakes with a cup of tea.


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Review of

Haddon Hall Care Home

from D C (Sister-in-law of Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly, disabled relative has recently returned home following a week's respite care at the Haddon. Whilst there is no doubt the home is beautiful, what makes it shine are the wonderful, hardworking staff. Can't recommend highly enough!

Reply from Desiree, Home Manager at Haddon Hall Care Home

Thank you so much for your review of Haddon Hall. We certainly do have a fabulous team who will be delighted to read your feedback. We appreciate you taking the time to share your feedback.


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Awards / Recognitions (14)

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