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Care Homes Owned by Porthaven Care Homes in Gloucestershire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Porthaven Care Homes in Gloucestershire

Only the locations & reviews in Gloucestershire for Porthaven Care Homes are showing below.

View the details of all 23 locations (with 2214 reviews) owned by Porthaven Care Homes

Porthaven Care Homes Locations in Gloucestershire (2)

 

2 Care Homes owned by Porthaven Care Homes in Gloucestershire

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Thirlestaine Park Care Home

Humphris Place, Off Sandford Road, Cheltenham GL53 7GA 

9.8 137 reviews
"I entered Thirlestaine Park Care Home in indifferent general health and slow-healing ulcers on both legs after bedrest for several weeks. I…"   Read all 137 reviews
Location Type Care Home

Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose… Read more about Thirlestaine Park Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 63 Rooms
Upton Mill Care Home

Mercer Way, Off Quercus Road, Tetbury GL8 8FH 

9.5 52 reviews
"Super friendly staff who are incredibly helpful and polite. The facilities at Upton Mill are excellent. My father has all the help he needs…"   Read all 52 reviews
Location Type Care Home

Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of… Read more about Upton Mill Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 64 Rooms

Porthaven Care Homes Reviews in Gloucestershire (189)

9.8
Porthaven Care Homes has a Group Review Score of 9.8 (9.781) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.

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Review of

Upton Mill Care Home

from R G (Son of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super friendly staff who are incredibly helpful and polite. The facilities at Upton Mill are excellent. My father has all the help he needs to be safe and healthy and he's always commenting on how great the food is and the staff being friendly. I would recommend anyone to Upton Mill.

Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is great to hear you would recommend our home to others and that both you and your father feel positively about our team.


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Review of

Thirlestaine Park Care Home

from Patricia S (Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I entered Thirlestaine Park Care Home in indifferent general health and slow-healing ulcers on both legs after bedrest for several weeks. I was impressed by the attention and kindness of all the cards, and the general cheerfulness of the whole house. Physio and support from the medical staff and carers
led to my independence in nearly all personal care. I have also felt able to undertake gentle gardening which cheered my medical and mental health.

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

It is fantastic to hear you have seen improvements in your independence since joining us at Thirlestaine Park. It is a pleasure to have you with us!


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Review of

Upton Mill Care Home

from Audrey (Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant. The staff are very caring.

Reply from Matthew Berry, Regional Director at Upton Mill Care Home

Thank you for taking a moment to leave us your positive feedback.


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Review of

Upton Mill Care Home

from J T (Daughter of Resident) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Despite my concerns at the terrible state of my mum's feet, my meetings at senior level, photographic evidence and requests for medical help, the response was very poor and slow. Personal hygiene is not adequate for all body parts. Showers are infrequent unless I request them, fingernails are never
cut, not enough time is given for personal care despite the staff being caring. Too many agency carers fill in - not ideal for elderly people. Dirty clothes are not washed and keep being worn.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for sharing your experience with us. We are sorry that your experience was not reflective of the positive feedback we typically receive from other residents and their families. Please know that we take all concerns seriously, address them promptly, and continuously work to improve our services based on the feedback we receive.


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Review of

Upton Mill Care Home

from G W (Husband of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife stayed here for a week and found the service and staff excellent. Apart from a few minor lapses in service e.g. liquid not thickened at the start and I found one tablet had been left on the table on one day when I visited. All these were dealt with at the time and the staff and management were
very quick in addressing these minor issues. Overall, my wife came out looking better than when she went in.

Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is fantastic to hear that your wife benefitted from her stay with us and that our team were able to rectify the minor issues you mentioned swiftly.


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Review of

Thirlestaine Park Care Home

from Stanley B (Partner of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy home. The staff are very helpful and nothing is too much trouble. The food is excellent, just like home and the rooms are all very warm. All in all a very nice home.

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

Thank you for your feedback. It is amazing to hear you feel ours is a happy home.


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Review of

Upton Mill Care Home

from Priscilla C (Respite Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experiencing considerable breathlessness subsequent to a chest infection, I sought respite care as I was temporarily unable to care for myself. I also wished to avoid burdening my children. I had heard well of Upton Mill and having been assessed, took the offer of residential care for a week. Being
in the home was the right thing to do. I have been well cared for, warm and rested. The public rooms are well furnished and pleasant. The meals are well-presented, of good quality and nutritionally varied. The staff are courteous and kind and there is a wide selection of entertainment available. I shall bear it in mind for future needs as they arise.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we were able to assist you in your recovery and that you enjoyed your time with us. Please do visit us again soon for coffee, cake and a catch-up!


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Review of

Thirlestaine Park Care Home

from R W (Granddaughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Thirlestaine Park has always been amazing. The staff here have always been so reliable and always very welcome to help. The receptionist staff are always welcoming with a smile. The administrator is continuously knowledgeable. Always very clean. The staff make the place!

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

Thank you for your complimentary review, especially in regards to our lovely receptionists and administrator!


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Review of

Upton Mill Care Home

from A W (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Upton MIll after losing his wife. He has mild dementia and was sad and confused. From day one he has felt welcomed and cared for. Staff have gone the extra mile to help him settle and feel at home. Healthwise he is now much better than when he lived at home. He is flourishing and
as a family, we are very happy with his care.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we have been able to provide your father with comfort during such a difficult time. It is a pleasure to have him with us and fantastic to hear he is doing well in our care.


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Review of

Thirlestaine Park Care Home

from Julie W (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Thirlestaine Park Care Home has always been positive. The staff are friendly throughout the home. The carers are kind and attentive, admin staff and management are helpful and the housekeeping team ensure the home is kept clean and tidy at all times. The rooms are spacious, warm and
welcoming. The most positive aspect is the positivity within the home, together with a homely feel. I would definitely recommend Thirlestaine Park as a care home. It's important to add that the food always looks amazing and the dining room is very well presented.

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

Thank you for your five-star review. I will be sure to share your positive feedback with the rest of the team.


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Review of

Upton Mill Care Home

from M M (Son of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe my mum is well cared for and her needs are met. I do feel that staff are very busy and therefore do not have time to sit and chat to residents, taking their mental welfare into account. She is basically happy and enjoys life at Upton Mill!

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us your feedback. I am glad to hear your mum is settled and happy at Upton Mill. I would welcome the opportunity to discuss this with you further should you wish to get in touch.


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Review of

Upton Mill Care Home

from R H (Son of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father enjoyed two weeks of respite care at Upton Mill following time in hospital after a fall. He felt well cared for and was in much better shape after his time here.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we were able to provide your father with the care he needed during his recovery. Please do not hesitate to come and visit us sometime for coffee, a catch up and cake!


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Review of

Upton Mill Care Home

from M B (Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a first-time resident, I was made to feel very welcome by the friendly staff.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am thrilled to hear you feel welcome at Upton Mill.


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Review of

Upton Mill Care Home

from Peter W (Respite Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having no previous experience of a care home, we found Upton Mill Care Home to be a happy, well organised and friendly place to stay for 3-4 weeks respite care, including physio, in my case. Somewhat restricted to my room, I only had lunch in the dining room once but all meals brought to my room were
good, tasty and nourishing. Response to the call button was excellent. If i may comment on one possible short coming, that was the lack of direct light for reading when confined to the bed, either wall-mounted or standard lamp might work.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad to hear you enjoyed your stay with us and that we were able to provide the care you required. We will certainly take your feedback about lighting into consideration. Please do not hesitate to visit us for coffee, cake and a catch-up soon!


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Review of

Upton Mill Care Home

from V G (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad are both residents at Upton Mill. The staff all go above and beyond to help them.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us a review. It is a pleasure to have your mum and dad with us.


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Review of

Upton Mill Care Home

from S P (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Upton Mill for over 3 years. Throughout that time, she has received excellent care and kindness. She never wanted to have to move into care, but now she looks on her room as home. Aged 98, she still enjoys many of the activities available, especially sing a-longs and has made
new friends amongst the other residents.
I can thoroughly recommend Upton Mill to anyone looking for a lovely care home.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

It is fantastic to hear that your mum, despite her initial resistance, has now settled into life in our home and is enjoying the activities on offer.


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Review of

Upton Mill Care Home

from K N (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing we ever did for/with Mum, who is cared for, happy, thriving and making friends. The staff from reception, housekeeping, cleaning, nursing and management, including all support teams are totally committed and truly give their all to keeping all the residents safe with dignity and to helping
residents and families feel at home and welcome. Peace of mind for all of us.
We highly recommend Upton Mill Care Home in Tetbury.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for your five-star recommendation. I will be sure to share your kind words with the rest of the team.


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Review of

Upton Mill Care Home

from S S (Daughter-in-law of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law, 96 years old, has been a resident since April 2021. She moved from another home that closed. We chose Upton Mill due to being in the same area and was a new, purpose-built home which met all her needs at the time and moving forward in her dementia journey. The Manager and Deputy are very
visible within the home and very approachable at all times. The home is very welcoming with a friendly reception, all the staff are friendly, approachable and very caring even when under pressure.
The food is very good more like a restaurant and all dietary needs are catered for.
The home is very clean and kept to a high standard.
All rooms are en-suite and very spacious, you can bring your personal items to make them more personalised.
Care reviews happen yearly but you are updated with any concerns regularly and also they have a resident of the day where you get a call asking if you have any concerns and they also speak with the resident.
Activities are daily and have improved during the last year.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for your fantastic review. It fills me with pride to hear your mother has enjoyed the previous four years with us and that we have met your expectations throughout that time. I will be sure to share your feedback with the rest of the team.


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Review of

Thirlestaine Park Care Home

from Tilly A (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I had to find help for our mother, who has dementia, quickly and calmly when our stepfather broke his hip and was in hospital for 3 weeks. The client services manager and the team at Thirlestaine Park House were all fantastic and came to the rescue with speed and kindness. I would have
no hesitation in recommending them.

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

I am glad to hear we were able to provide support for you and your mother during such a difficult time. I do hope your stepfather has recovered well, and please know that you are all always welcome at Thirlestaine Park.


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Review of

Upton Mill Care Home

from C P (Friend of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All your reception staff are outstanding. First impressions are so important.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for your kind words. You are right, first impressions are key, which is why we work hard to ensure everybody who visits our home gets a warm welcome. I will be sure to pass your feedback on to our reception team.


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Awards / Recognitions (14)

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