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Care Home Owned by Porthaven Care Homes in Herefordshire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Porthaven Care Homes in Herefordshire

Only the locations & reviews in Herefordshire for Porthaven Care Homes are showing below.

View the details of all 23 locations (with 2216 reviews) owned by Porthaven Care Homes

Porthaven Care Homes Locations in Herefordshire (1)

 

1 Care Home owned by Porthaven Care Homes in Herefordshire

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Deer Park Care Home

Martins Way, Ledbury HR8 2XW 

10 35 reviews
"Since my mother came to Deer Park Care Home we have been extremely happy with the care and attention she has received from all the staff.…"   Read all 35 reviews
Location Type Care Home

Located in the historic market town of Ledbury, Deer Park Care Home is a short distance from several Areas of Outstanding Natural Beauty, including the Malvern Hills and Wye Valley. Open since 2022, Deer Park Care Home provides 24 hour residential, dementia,… Read more about Deer Park Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 64 Rooms

Porthaven Care Homes Reviews in Herefordshire (35)

9.8
Porthaven Care Homes has a Group Review Score of 9.8 (9.781) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.

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Review of

Deer Park Care Home

from K L (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased that our parents are here - everyone has been kind and courteous with both my parents and the wider family and this is very much appreciated. An excellent facility and I would not hesitate to recommend it to other families.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

It is wonderful that you would recommend our home to others. I am glad to hear you are happy your parents are at Deer Park.


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Review of

Deer Park Care Home

from K R (Wife of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband started in the care home as a respite resident in July 2024, and my family and I were quickly impressed with the care provided. His care needs accelerated and he has been a full-time resident since the end of August 2024. The staff have been kind and show the greatest respect to the residents.
We have on occasion had a meal or two and found the food to be very good.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

It is a pleasure to have your husband with us and fantastic to hear you are impressed with the care we provide.


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Review of

Deer Park Care Home

from R P (Son of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came to Deer Park Care Home we have been extremely happy with the care and attention she has received from all the staff. From our experience, the admin staff have gone above and beyond, as have the management and carers. It has been a 5 star experience.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

It is great to hear you have been happy with the care and attention your mother has received since being at Deer Park.


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Review of

Deer Park Care Home

from V W (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Deer Park to be a wonderful home for our parents. The staff are kind, caring and professional. The food is delicious and the facilities are amazing. They receive excellent care and are encouraged to get involved with the varied activities and trips. Consequently mum and dad have settled
in exceptionally well and are very happy here.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

Thank you for your brilliant feedback. It is a pleasure having your parents with us.


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Review of

Deer Park Care Home

from Hilary Y (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very positive experience at the Deer Park Care Home. The staff are very helpful, considerate and caring and have been very kind to my mother in her transition to the care home. Deer Park was highly recommended by a friend and so we are delighted that it is working so well for my mother.
Thank you.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

Thank you for your review. I am glad we were able to ease the transition for your mother and that you are happy with our team.


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Review of

Deer Park Care Home

from Ed N (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled into life here very quickly. She has made friends with other residents and enjoys participating in the social events. There is always a warm welcome when I visit Mum. The staff are happy to help. I and my family feel comforted that Mum is safe and well cared for.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

Here at Deer Park, we always endeavour to provide a warm welcome, so I am glad to hear you receive just that when visiting Mum. It is also fantastic that Mum is taking advantage of the activities and events on offer in our home.


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Review of

Deer Park Care Home

from N H (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an exhaustive search for a suitable home to care for our mum, thankfully we found Deer Park. Not only does it have a warm and welcoming environment the staff are so helpful, approachable and kind. Our mum is treated with dignity and respect and the staff constantly acknowledge and engage in conversation
with her. We are totally relaxed in the knowledge that mum is being well looked after here and it is a pleasure to visit her and see a big smile on her face. Thank you to every member of staff at Deer Park.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

What heart-warming feedback, thank you! It fills me with pride to hear your mum is happy in our home and that you are satisfied with the care she is receiving.


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Review of

Deer Park Care Home

from Georgina H (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came to stay with you I feel that she has bloomed in such a short time. The staff are all exceptional, friendly, caring and just really nice to spend time with. The facilities are just amazing. Thank you all for making life good for my mother.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

How wonderful it is to hear the positive effect you feel living at Deer Park has had on your mother. It is a pleasure to have her with us.


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Review of

Deer Park Care Home

from A J (Son of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother to Deer Park and the care has been phenomenal. The staff are very pleasant and really care about the residents. Facilities are excellent and care is extended to relatives who spend a lot of time in the home as mother is receiving end-of-life care. Everyone is friendly and polite and
always greet you, the same is extended to residents. Dignity is always respected at Deer Park and everyone shows genuine care.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

Thank you for taking a moment to leave us your review. It is great to hear you are pleased with your mother's care, and I will be sure to pass your feedback onto the rest of the team.


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Review of

Deer Park Care Home

from P B (Wife of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by staff, nothing is too much trouble. The rooms are like a hotel. Cannot find fault with anything, would recommend this case home to anyone!

Reply from Anna, Home Manager at Deer Park Care Home

Thank you so much for taking the time to review Deer Park. I am very proud of our team, and reading reviews such as this only support this more.


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Review of

Deer Park Care Home

from Judith J (Daughter-in-law of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was so well looked after during her time at Deer Park. She was treated with dignity and love. The staff were professional, caring, and committed to her and our family. I can not praise them enough. They were an extended part of our family and also showed ultimate respect and compassion. The end
of Mum’s life was peaceful, pain-free, and all that we hoped it would be.
Her room was peaceful and calm and she felt safe and relaxed.
We are sorry she was only there at the end of her life but for us all, it was a very beautiful experience.

Reply from Anna, Home Manager at Deer Park Care Home

Thank you so much for your wonderful feedback on our home and staff. I am so pleased that you had this experience at such a difficult time. I am very proud of our team and am always so happy to read that people have received this experience. I will make sure your kind feedback to everyone in the home.


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Review of

Deer Park Care Home

from Lizzie D (Wife of Resident) published on 19 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was wonderful to be able to leave my husband in such a kind, caring and safe environment. Everyone was so friendly and nothing too much trouble.
The food was top quality and lots of activities supplied.
I highly recommend Deer Park and would like to assure future residents that they will be incredibly
well looked after. Thank you to all the staff.

Reply from Anna Satora, Home Manager at Deer Park Care Home

Thank you so much for taking the time to review our wonderful home. I am so pleased that your husbands stay was so positive. I will share your feedback with our wonderful team.


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Review of

Deer Park Care Home

from Peter B (Brother of Resident) published on 12 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

December has been nice and Christmassy at Deer Park. The events, including the quiz and the market evening, were excellent! It was very helpful to share a review with a staff member to discuss my sister's progress, we felt we were listened to as a family and we can move forward in her care/treatment
plan. We are very pleased that she is taken to events like cookery or card making to keep her involved and occupied. Staff are all lovely and I've learned all their names.

Reply from Anna Satora, Home Manager at Deer Park Care Home

Thank you for your kind words and that you enjoyed joining in with our events. We always ensure that family members are involved in the support and care we provide to our residents, and that you feel included in the care planning for your sister. She does certainly enjoy getting involved with many of the activities!


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Review of

Deer Park Care Home

from Suzanne M (Respite Resident) published on 12 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a great respite stay while my husband was away on business. Deer Park is immaculately clean and very well decorated and furnished. The staff are excellent and nothing is too much trouble. I would wholeheartedly recommend Deer Park to anyone wanting either residential or respite care. Thank you to
all the staff who cared for me.

Reply from Anna Satora, Home Manager at Deer Park Care Home

Thank you for your kind review and recommendation abut the qualities of our home and the staff - they will really appreciate that feedback. We are pleased that you enjoyed your stay and the care that you received, and we hope that we can welcome back again in the future!


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Review of

Deer Park Care Home

from Denise L (Daughter of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We transferred my Mum from Scotland to Deer Park Ledbury. Mum was welcomed warmly by the staff and has calmly settled into her lovely room and very quickly settled in. Mum hasn't looked back, the staff have encouraged her to join in activities. Nothing has been too much trouble, always a smile and kind
work to both me and my mum. I feel so relaxed now that Mum is being well cared for, having fun and looks so much better, a transformation! Thank you to all the staff.

Reply from Anna Satora, Home Manager at Deer Park Care Home

We are so pleased to hear Mum has settled in since her move from Scotland and it's fantastic she is enjoying the home and being part of the Deer Park family. Thank you for taking the time to write a review and I will be sure to pass this lovely feedback on to the team.


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Review of

Deer Park Care Home

from A P (Son of Resident) published on 6 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The compassion and care my mother has received from all the staff at Deer Park has truly been exceptional. The care she receives is of the highest standard and the empathy she is shown is heartwarming. The facilities on offer at Deer Park are extraordinary, from the cinema and private dining to the
resident's garden and patio area. I know many care homes can look very impressive from the outside but Deer Park has what is most important too, that's the staff with the knowledge and skills to make Mum's life better with the dignity she deserves.

Reply from Marie Wood, Home Manager at Deer Park Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review of

Deer Park Care Home

from C B (Daughter of Resident) published on 17 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to find a nursing home at crisis point for our mother who suddenly deteriorated in her health. The responsiveness, kindness and proactive approach of the staff at Deer Park Care Home our head over shoulders above the rest. Since moving in, our father has joined Mum so they are together in
lovely surroundings with kind and gentle care. The team are extremely attentive, thoughtful and kind. I could not praise it more highly.

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Review of

Deer Park Care Home

from Gillian C (Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very happy experience from when I first arrived, in a rather poor state and have been encouraged by all the staff to regain my strength and walking capacity. Thank you to everyone involved.

Reply from Marie Wood, Home Manager at Deer Park Care Home

We are absolutely delighted you have chosen to stay with us at Deer Park. I am so glad you are able to share such a glowing review of life here. I will be sure to pass on your wonderful comments to the wider team, as I know they will be extremely grateful!


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Review of

Deer Park Care Home

from Lesley W (Daughter of Resident) published on 10 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautifully maintained premises. Superb staff, very caring and kind. Excellent food - it always looks delicious. The very best kind of care facility that you can imagine. It is like a 5-star hotel. And the attention to each resident is second to none.

Reply from Marie Wood, Home Manager at Deer Park Care Home

Thank you so much for your glowing review and for entrusting us with the care of your mother. We thoroughly enjoy spending time with her. I'll ensure I share the wonderful comments about the "Excellent food, Superb staff, attention to each resident is second to none, very caring and kind" with the rest of the team. They will be delighted!


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Review of

Deer Park Care Home

from Natasha J (Granddaughter of Resident) published on 20 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a home for my grandad. We went and looked around Deer Park and everyone helped so much and made the process so easy. The care shown is great and the building is lovely.

Reply from Marie Wood, Home Manager at Deer Park Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Awards / Recognitions (14)

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