Porthaven Care Homes in Kent | 2 Care Homes

Review of
Cavell Park Care Home
from J F (Respite Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

During my stay at Cavell Park I was treated with respect and kindness and should I need care in the future I would go there again.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

It is great to hear you felt cared for during your time with us. Do get in touch if we can assist you in the future.

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Review of
Cavell Park Care Home
from L B (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother was looked after extremely well by the staff. The atmosphere throughout the nursing home was so warm and friendly together with the care given to both residents and guests. The highly recommend Cavell Park and cant thank them enough for the care they gave my mother whilst she was there.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for your kind feedback. It fills me with pride to hear you would recommend our home and team to others.

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Review of
Cavell Park Care Home
from Michelle R (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Our mum and dad have just joined Cavell Park a few days ago. Words fail me to express our gratitude towards all the staff and residents for making them feel so welcome and at home. Leaving your home of 63 years to move into a new one is extremely hard, and settling is not easy.
To say Cavell Park is

like a 5-star hotel does not do it justice, because a hotel stay in wonderful surroundings with amazing food would not also bring the level of care provided from every member of the team there, whatever their role. The energy of the place is nothing short of incredible. The management is superb. To the manager, you run the place with your heart and you can see that running through every single member of your team. Nothing is too much trouble and it is so clear to see you are all there because you want to be and because you love looking after others.
I cannot recommend Cavell Park enough. I had no idea care homes could be this good! I would actually happily move in myself. Thank you all so much.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for leaving us such a kind review. It is a pleasure to have your parents with us, and I am thrilled to hear our home has exceeded your expectations.

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Review of
Cavell Park Care Home
from Helen T (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Our experience with Cavell Park Care Home has been excellent overall. Staff members get to know residents and their relatives as individuals. Everyone is treated with respect. The food is excellent. We had a lovely family meal in the private dining room. My father needs lots of encouragement to join

in activities but has enjoyed musical performances. He also likes going to the cafe with family members.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

I am glad to hear your father enjoys life at Cavell Park and that you are happy with our home.

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Review of
Cavell Park Care Home
from Angela B (Resident) assisted by family/friend published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent experience.
Very impressed.
Every need catered for.
Was apprehensive about going to a care home but Cavell Park has changed my mind.
Family love the home.
Beautiful room.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

It is fantastic to hear you have settled into life at Cavell Park, despite your understandable initial apprehension. It is a pleasure to have you with us.

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Review of
Cavell Park Care Home
from Vanessa S (Niece of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent experience from enquiry call to my aunt's admission which was an emergency. Excellent advice and treatment.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

I am glad to hear we were able to assist you and your aunt at such short notice.

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Review of
Cavell Park Care Home
from Alec P (Son of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

I would like to express my heartfelt thanks to the wonderful team at Cavell Park for the exceptional care they provided to my father during his time there. From the moment he arrived, the staff became an extension of his family, treating him with the utmost dignity and respect. They made him feel valued

and cared for in a way that truly touched us. The team also created a joyful, lighthearted atmosphere, always taking the time to laugh and joke with him, something that was incredibly important to him. The Hawaiian themed garden party was such a delight and we will treasure that special memory. These moments of warmth and happiness made a real impact. Thank you for making such a difference in his life.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for taking a moment to leave us a review during such a difficult time. It was our honour to care for your father and be a part of his life, and I am sure your heartfelt words will bring comfort to the members of our team who cared for him. Please know you are always welcome at Cavell Park.

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Review of
Cavell Park Care Home
from Sarah C (Daughter of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

My mother had a respite stay as a break following her recent bereavement, She was unsure whether she wanted to remain living by herself, or have others around all the time. She was anxious about whether this was the right thing to do, but the staff were so friendly and helpful and put her at ease and

encouraged her to make contact with others and get involved in some of the activities.
Not all the activities were her first choice, at least they were available and got her involved in something different in an attempt to give her a more positive outlook. The food was lovely, with a good level of choice.
It was good that her local friends could also visit when they wanted, and that they could take her out; they too were welcomed.
Whilst she enjoyed the stay at Cavell Park, it's still too early for that final move. The plan is to wait a little longer for life to settle down before deciding where home will be, and consider short holiday breaks in the meantime.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for taking a moment to leave us a review. I am glad to hear your mother enjoyed her time with us despite her initial uncertainty and that our team were able to reassure her. We completely understand the need to take the transition slowly, so please know that your mother is always welcome at Cavell Park, whether for a catch up over coffee and cake or another short break.

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Review of
Tonbridge House Care Home
from Jonathan C (Son of Resident) published on 26 December 2024

Submitted via Website • Report

Overall Experience

Where to start after so many brilliant reviews echoing what my 92 year old mother, my family and I have experienced here. Mum has needed our care for the past 10 years at home with the last two years being really tough. She's been chair-bound since 2022, needing hoists and is now in the grips of dementia.

She sat in her chair all day unable even to watch tv anymore and cried. I was burnt out. Walking into Tonbridge House Care Home without an appointment, I was immediately welcomed, listened to, briefed on what care would involve and then shown round this fresh modern happy place. I looked at 5 other homes but Tonbridge House stood out from the start. Mum received the same welcome when she moved in with the cheery compassionate staff responding to her anxieties and unique personality. The quality of care, meals and activities have transformed Mum. We are always welcome during our frequent visits and the staff care as much about us as my mother. Nothing is too much trouble. Highly recommended.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you for taking a moment to leave such a complimentary and heartfelt review. We know that moving a loved one into a care setting is no easy decision, so I am glad to hear our team were able to assist you through the process. It is a pleasure to have your mum with us.

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Review of
Cavell Park Care Home
from Jayne S (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

My mum came in for respite and really enjoyed her stay. She was very anxious, however she was made to feel very welcome. She very much enjoyed the food which was amazing and a glass off wine in the evenings. Beautiful surroundings and very homely with lots of cosy seating areas to relax in with visiting

family and friends.
Very friendly and helpful staff on hand 24/7, nothing was too much trouble. It gave my mum a well needed rest and us as a family.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

It is brilliant to hear your mum enjoyed her respite stay. It was a pleasure to have her with us, and I am glad we were able to calm her nerves so that she could truly embrace all that Cavell Park has to offer.

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Review of
Tonbridge House Care Home
from A M (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

Staff at Tonbridge House are skilled, knowledgeable, and also very caring, kind, and compassionate. It is very touching and humbling to see. Those on the first floor, with residents with dementia, have a good understanding of the challenges this condition brings and make every effort to support people

to be as independent as possible and to listen and respond to them in a friendly and appropriate way. My mother arrived there from the hospital, quite weak and unable to walk, but with gentle support from the staff, she was able to get back on her feet and regain some of her independence. The catering staff also do a great job, preparing lovely meals and treats. Residents and their families can also go to the nice cafe on the ground floor or out into the pretty garden. Many engaging and fun events are arranged by the Events team, which bring a lot of joy and entertainment. Praise is also due to the friendly reception staff and those keeping residents' rooms and clothes so nice.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you for your five star review. It fills me with pride to hear you are happy with all aspects of life at Tonbridge House and that we were able to assist your mother in gaining some of her independence back, which we know is incredibly important to our residents and their loved ones.

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Review of
Tonbridge House Care Home
from Karen W (Wife of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

The minute we walked through the doors at Tonbridge house we were made very welcoming a lovely calm atmosphere.
During my husband's stay on floor one the whole team showed empathy, patience and smiling.
The rooms are lovely not too complicated for my husband who has Alzheimer's.
The activities are

very good at stimulating the brain.
I would certainly recommend anyone putting their loved ones here to give it a try I will certainly return for more respite for my husband and I know he will be warm safe and happy also less worry for me.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

It is fantastic to hear your husband's stay was beneficial for both of you and that our team made you feel welcome.

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Review of
Cavell Park Care Home
from D B (Daughter of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

Whenever we have visited Cavell Park Care Home the staff have always had a smile on their face. Friendly and helpful.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for your kind feedback. You are always welcome at Cavell Park!

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Review of
Cavell Park Care Home
from T S (Daughter-in-law of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

Mother-in-law moved in after a failed first attempt at a care home. She's been here a few weeks now and has settled so well. She says "We have chosen well.". As a family, we have visited a number of times and have been welcomed by name and made to feel so comfortable.
It's such a treat to visit the

coffee lounge, it makes us feel as if we have taken our relative out for coffee. Nothing is too much trouble "a glass of wine perhaps", is such a treat. So happy with our choice.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

I am glad to hear your mother-in-law has settled well into life at Cavell Park and that you are comfortable too when visiting.

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Review of
Cavell Park Care Home
from K B (Son of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

We are new to the home (6 weeks), but we are finding it excellent in all aspects.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for taking a moment to leave us a review. I am overjoyed to hear that you are happy with all aspects of our home.

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Review of
Tonbridge House Care Home
from Steve B (Son of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

Dad was bereaved in May and by July it was clear he was becoming quite isolated in his supported living apartment. We looked at many care homes in the Tonbridge area and narrowed it down to two. Dad immediately chose Tonbridge House - liking the atmosphere and the friendliness of the staff. We were

told it would take him 2 - 3 weeks before he started to feel at all at home. In the event within days he was saying how much happier he is. The manager of Tonbridge House went out of his way to connect with Dad and resolve a few initial frustrations. Dad has loved the activity programme - especially a recent boat trip which he so enjoyed he took up a spare place for a second trip the following day. He really likes the food (though he claims there is too much of it!). And he is already forming a strong bond with the staff and other residents. We could not have hoped for a more encouraging start to this latest chapter of his life. Thank you to the entire Tonbridge House team!

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

I am overjoyed to hear how well your dad has settled into life at Tonbridge House - it is a pleasure to have him with us!

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Review of
Tonbridge House Care Home
from R L (Respite Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Having had an accident, I needed respite care for a month which was provided at Tonbridge House.
Every aspect of my care was given with kindness and efficiency. In particular, dietary needs were catered for with great understanding and success by the chef and his staff.
If for any reason I need help

again I would gladly put myself in the hands of the Tonbridge House team. I would recommend them to anyone. Thank you.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you for taking the time to leave us a review. It was a pleasure to assist you in your recovery, and we do hope you will come and visit us soon!

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Review of
Tonbridge House Care Home
from Chris B (Son of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

My 94-year-old father moved into Tonbridge House after the loss of my Mum in May of this year. The staff were just great in accommodating Dad at fairly short notice and have made him so welcome. The other residents have too. He has lots of stimulation and loads to do. They struggled to get a space which

would allow storage for his mobility scooter but are trying to sort that out too. In terms of value, it is not cheap but you get what you pay for in my opinion. The whole place has a nice happy vibe. We couldn't be more pleased.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you for your kind feedback. I am thrilled to hear your father feels welcome at Tonbridge House, and I hope you do too.

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Review of
Cavell Park Care Home
from D H (Friend of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

I have been visiting my friend of many years for several months, once a week, and am impressed with the level of care provided in a lovely room overlooking well-kept gardens and a peaceful atmosphere. I would be happy to be cared for in this environment should the need arise and finances allow.

Reply from Gemma, Home Manager at Cavell Park Care Home

Thank you so much for your review of Cavell Park. I am so pleased that you are so impressed with our beautiful home and fantastic team. We really enjoy having visitors to our homes, as I am sure your friend does. Make sure you try some of our cakes!

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Review of
Tonbridge House Care Home
from T C (Son of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

From the moment we entered the care home we were met with warmth, compassion and friendliness and made to feel part of the family environment they promote. My mother was well looked after by a very caring and professional team that met her every need. The standard of food was very good, and the chef

(with short notice) gave us a wonderful buffet lunch for a surprise party for my mother. Thank you all so much at Tonbridge House Care Home.

Reply from Gerard, Home Manager at Tonbridge House Care Home

Thank you so much for taking the time to review our home, I am so pleased that you and your mother have been met with warmth and compassion. I am very proud of the team at Tonbridge House and am delighted to read your experience. Thank you for choosing us to care for your mother.

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Care Homes Owned by Porthaven Care Homes in Kent

Porthaven Care Homes Locations in Kent (2)

Porthaven Care Homes Reviews in Kent (99)

Cavell Park Care Home

Cavell Park Care Home

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Cavell Park Care Home

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Tonbridge House Care Home

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Tonbridge House Care Home

Tonbridge House Care Home

Cavell Park Care Home

Cavell Park Care Home

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