Porthaven Care Homes in Oxfordshire | 3 Care Homes

Review of
Lincroft Meadow Care Home
from Pam T (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My mother has been struggling with dementia for years and was determined that she would never agree to going into care. We got her to the car park where she refused to get out of the car. The senior team came out to greet her and within minutes had coaxed her inside the doors. We persuaded her to stay

for a week. After a day she rang me laughing and saying what a great times she was having, After a week she had already asked the staff if she could stay at the 'hotel' for longer as she was having such a good time! Her dementia is complex and difficult to manage at times, but the staff have managed each situation with care, compassion and dignity. They have responded by creatively modifying her care plan each time to make sure she is as settled, happy and engaged in the programme of activities.
It is without a doubt the best care home I have encountered both in my career in the NHS and on a personal level for other family members.

Reply from Elaine Ratcliffe, Home Manager at Lincroft Meadow Care Home

It is great to hear our team were able to help your mother settle into life at our home.

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Review of
Penhurst Gardens Care Home
from A D (Respite Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I spent a week at Penhurst Gardens Care Home as a respite resident. Recovering from a hip replacement. There was no space upstairs so I was in the debenture ward which is clearly a different experience. The visit was very successful with staff dealing with medication and any help I required. Many thanks.

Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your feedback. It was a pleasure to assist with your recovery. Do visit us soon for a catch up!

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Review of
Lincroft Meadow Care Home
from Emma F (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

My mum moved to Lincroft Meadow in August from another care home as she needed greater nursing care. I wish we had moved her sooner. Sadly my mum died after only 4 months at Lincroft but the impact on the quality of her final months was huge. Lincroft Meadow is such a wonderful place. The facilities

are fantastic and the staff warm, compassionate and caring. My mum loved the varied activities on offer and the wonderfully bustling cafe downstairs and gorgeous gardens which made frequent visits with my young children so easy, allowing my mum to spend precious quality time with her grandchildren (which is not always easy in a care home setting). What made Lincroft Meadow stand out for me though was their holistic approach to care, not only did they look after my mum with compassion and kindness but they also looked after her family, supporting us wonderfully when Mum first arrived and later in her final weeks. I honestly could not recommend Lincroft Meadow highly enough.

Reply from Elaine Ratcliffe, Home Manager at Lincroft Meadow Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour and a pleasure to care for your mum. Please know that you are always welcome at Lincroft Meadow.

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Review of
Lincroft Meadow Care Home
from Gill G (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

When we moved our elderly mother with dementia to be closer to my brother, we were determined to find her a home where she would not just be cared for, we wanted her loved too. We found Lincroft Meadow and knew it was a special place. The staff welcomed her, respected her, cared for and loved her. They

took time to understand her likes, dislikes and sense of humour! As a retired nurse she loved to sit with the staff and give out orders as well as her opinions and the staff just went along with her, it was perfect. They are clearly very highly qualified in the care of dementia patients, and they even took the time to teach us about Mum's condition.
In addition to the amazing care, the facility is very well kept, always clean and warm, great food choices and very tasty. Mum enjoyed her total experience very much; she often told us how she really liked living in the 5-star hotel!
As a senior nursing administrator and a nurse of over 40 years, I assure you this care team is the gold standard.

Reply from Elaine Ratcliffe, Home Manager at Lincroft Meadow Care Home

Thank you very much for taking the time to write such a heartfelt review. It was our absolute pleasure to care for your lovely mum. We miss her wonderful sense of humour and all the help she gave our nursing team! Do feel free to pop in and see us next time you're visiting your brother.

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Review of
Penhurst Gardens Care Home
from P S (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Lovely environment and lovely people!
From first looking around Penhurst to Mum being admitted, the communication and care received from the manager has been excellent.
The room is very nice and all the staff are friendly and polite.
Mum will need encouragement to 'mix' and the staff are doing their

best to help this happen. Thank you everyone.

Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your kind review. It is great to hear that our team have been of assistance throughout the process of moving your mum into our home as well as getting her settled socially.

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Review of
Lincroft Meadow Care Home
from A W (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

My mum has been in respite care in Lincroft for the last 3 weeks and right from the start she has received the best care. The staff are so kind and helpful and nothing is too much trouble. She recently celebrated her birthday and they laid on a lovely afternoon tea in the private dining room, including

a lovely cake and Prosecco. (Dietary requirements all catered for too). We are all very impressed with Lincroft and would thoroughly recommend them to anyone seeking care for a relative. They go the extra mile to make the residents feel at home. Thank you.

Reply from Elaine Ratcliffe, Home Manager at Lincroft Meadow Care Home

It is fantastic to hear your mum enjoyed her birthday celebrations! Do feel free to visit us again soon for coffee, cake and a catch-up.

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Review of
Lincroft Meadow Care Home
from Susan D (Wife of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My husband who has advanced Parkinson's has just had a week of respite care at Lincroft Meadow.
The staff were all very welcoming and caring. He enjoyed participating in the activities particularly the outing in the minibus to a Palace to see the lights. I was impressed by the fact that the staff took

his individual needs into consideration. There is a very nice atmosphere in the home, very welcoming. He would be happy to have a return visit.

Reply from Elaine Ratcliffe, Home Manager at Lincroft Meadow Care Home

I am glad to hear we were able to provide your husband with a pleasant respite stay and that he enjoyed joining our minibus team for a festive outing.

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Review of
Lincroft Meadow Care Home
from Katie S (Daughter of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

From our very first visit to Lincroft Meadow we were given such a warm welcome and were so reassured by the lovely atmosphere and how happy all the residents were. The staff team were so supportive and worked tirelessly to make sure my mum's move to the care home was as smooth as possible in difficult

circumstances. The home has beautiful facilities, spacious light rooms and a lovely garden. The staff are friendly, kind and treat the residents with compassion. There is also a fantastic programme of daily activities to keep residents active and stimulated. I would highly recommend Lincroft Meadow.

Reply from Elaine Ratcliffe, Home Manager at Lincroft Meadow Care Home

Thank you for leaving us such a fantastic review. It is great to hear you would recommend our home to others.

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Review of
Lincroft Meadow Care Home
from K T (Niece of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My Aunt has now been at Lincroft for nearly a month now and so far we have had a superb experience with everything! All of the staff are very friendly and always willing to help with anything that you need. Overall very happy.

Reply from Elaine Ratcliffe, Home Manager at Lincroft Meadow Care Home

Thank you for your 5-star review. I will be sure to pass your brilliant feedback on to the rest of the team.

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Review of
Penhurst Gardens Care Home
from P T (Son of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

We have been extremely pleased with the care, staff, and quality of food at Penhurst. My Mum has been very happy and content, feeling secure and cared for.
Living in America, is is very important to me to have the peace that she is cared for. The staff does an excellent job at communicating Mum's issues

or health changes.

Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your five-star review. It is brilliant to hear you are so happy with our home and team. We work hard to ensure our residents' loved ones feel involved in their care and stay informed no matter where in the world they may be.

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Review of
Lincroft Meadow Care Home
from R M (Son of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

Lincroft Meadow Care Home greets you with an open, bright and welcoming sense of homely comfort. The light and airy rooms are matched by the very attentive and kind staff, nothing is too much for them, always willing to help or stop for a chat. It really is a home-from-home. Well done to you all.

Reply from Elaine Ratcliffe, Home Manager at Lincroft Meadow Care Home

Thank you for your kind feedback. It is wonderful to hear you feel welcome in our home.

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Review of
Lincroft Meadow Care Home
from Monica A (Resident) assisted by family/friend published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience

This has been life-saving for me. It's wonderful to wake each morning and have kind, caring staff to help me. It's lovely to have all the company. I really enjoy all the activities and can't fault the place. The meals are varied and all excellent. I don't have to worry about anything living here as

it's all taken care of.

Reply from Elaine Ratcliffe, Home Manager at Lincroft Meadow Care Home

Thank you for leaving such heartfelt feedback. I am glad to hear that you enjoy being part of the Lincroft Meadow community - it is great to have you with us!

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Review of
Lincroft Meadow Care Home
from Naomi C (Wife of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

My husband is in Lincroft for the 5th time to give me the respite I need. I'm so thankful for the welcome he gets each time. The staff are very caring, both of him and me. I'm thankful to have found a home that copes with dementia clients.

Reply from Elaine Ratcliffe, Home Manager at Lincroft Meadow Care Home

It is a pleasure to see your husband whenever he comes to stay with us, and I am glad to hear we can provide you with some respite when needed.

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Review of
Penhurst Gardens Care Home
from M W (Respite Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

As a first-time service user (respite care) this has been an interesting and pleasant experience. All staff, management, nurses, carers, kitchen and domestic were kind, friendly and cheerful. Any problems were met with patience and helpful suggestions. Food was good and versatile, some a little rich

occasionally but there were always alternatives on offer. Fish and chips are very good. Activities good and staff kind and helpful also.

Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

I am thrilled to hear you had a pleasant time with us at Penhurst Gardens. Please know you are always welcome to visit us again.

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Review of
Penhurst Gardens Care Home
from Jane B (Daughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

My father was given first-rate care throughout his stay. Staff were friendly and supportive from our pre-visit tour through to his arrival and during his respite stay for one week. He praised their attentiveness to his needs and was also impressed with the selection and quality of the meals. The furnishings

and facilities are of a high standard, and the whole building and room were spotlessly clean.

Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your glowing review. It was a pleasure to have your father with us, and we do hope you will both visit us soon!

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Review of
Lincroft Meadow Care Home
from Sally W (Niece of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

After visiting several care homes for my aunt who was in the middle stages of dementia, it was immediately obvious that Lincroft was way superior to any others - with the cafe downstairs, lovely garden, and fantastic staff. My aunt was very happy there, in a room with some of her own furniture and pictures

around her. She improved during her stay which was just lovely for all of us, seeing her humour and memory return as she got more stimulation. The staff spent time talking with her and she was certainly very fond of them. When she got ill and had to be hospitalised with an infection antibiotics could not cure, Lincroft welcomed her back to see her through her last few days surrounded by their friendship and care. Being able to spend time with her there in the last few days and hours was so helpful to all of those who wanted her to be at peace in the end. We cannot thank Lincroft and all the staff enough for their sensitivity and care throughout the last months of her life.

Reply from Elaine, Home Manager at Lincroft Meadow Care Home

Thank you so much for taking the time to leave us such a wonderful review of our home. I truly feel that Lincroft Meadow is a very special place because of our residents, team and families who support us in so many ways. I feel so proud reading your review and knowing that you got to have some special memories with your aunt during such a difficult time.

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Review of
Lincroft Meadow Care Home
from M C (Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

Residents can do anything to fill their time and interests and are fully supported by the enthusiasm of the staff.

Reply from Elaine, Home Manager at Lincroft Meadow Care Home

Thank you so much for taking the time to leave us a review of your experience at Lincroft Meadow. We really do appreciate your feedback and will pass it on to our team.

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Review of
Penhurst Gardens Care Home
from P D (Resident) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

Settled here, very comfortable and happy. The staff are a delight and no request is a trouble to them. The food is delicious every day.

Reply from Clarissa, Home Manager at Penhurst Gardens Care Home

Thank you so much for leaving a review of your experience of Penhurst Gardens. I am delighted that you are comfortable and happy living with us.

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Review of
Lincroft Meadow Care Home
from Eric L (Resident) published on 28 May 2024

Submitted via Postal Card • Report

Overall Experience

I have been in Lincroft Meadow for six months. I have found it akin to a 4-star hotel in every way. It has gone out of its way to make me comfortable and settled in. I feel I was very lucky to be a resident at short notice. The accommodation and garden area are first-class and could not be better, also

the management and staff are friendly and easy to converse with and communicate with.

Reply from Elaine, Home Manager at Lincroft Meadow Care Home

Thank you so much for taking the time to leave a review of your experience at Lincroft Meadow. I am so pleased that you not only enjoy the facilities but also our friendly team. I really do appreciate your feedback and will share it with our team.

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Review of
Penhurst Gardens Care Home
from H W (Respite Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

My overall experience was good to very good but I was lonely due to seemingly a low number of residents. This also impacted my rating for activities. Staff seemed overworked but very helpful. The chef was very obliging with regard to my 'spices' allergy. Laundry service was very good.

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