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Care Homes Owned by Porthaven Care Homes in Surrey

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Porthaven Care Homes in Surrey

Only the locations & reviews in Surrey for Porthaven Care Homes are showing below.

View the details of all 23 locations (with 2214 reviews) owned by Porthaven Care Homes

Porthaven Care Homes Locations in Surrey (2)

 

2 Care Homes owned by Porthaven Care Homes in Surrey

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Hartfield House Care Home

4 Hartfield Road, Leatherhead KT22 7GQ 

9.9 74 reviews
"First impressions were amazing. I would not be happier for my mother to be anywhere else. The staff are awesome and provide amazing support…"   Read all 74 reviews
Location Type Care Home

Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care. Residents at Hartfield House each have their own spacious and uniquely decorated… Read more about Hartfield House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 62 Rooms
Bourne Wood Manor Care Home

West Street, Farnham GU9 7AP 

9.7 116 reviews
"I stayed in Bourne Wood Manor for just over 2 weeks for respite whilst my husband was recovering from a knee operation in Farnham Hospital.…"   Read all 116 reviews
Location Type Care Home

Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides… Read more about Bourne Wood Manor Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 64 Rooms

Porthaven Care Homes Reviews in Surrey (190)

9.8
Porthaven Care Homes has a Group Review Score of 9.8 (9.781) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.

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Review of

Bourne Wood Manor Care Home

from Joan D (Respite Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed in Bourne Wood Manor for just over 2 weeks for respite whilst my husband was recovering from a knee operation in Farnham Hospital. I thoroughly enjoyed the short stay enjoying the company with other residents and participated in many daily activities. The food was excellent and all the staff
were very friendly and helpful in providing help in all activities. My medication is significant and they managed this job well. I would recommend this care home if I needed a longer period of care.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your fantastic feedback. It was a pleasure to have you with us, and we do hope you will visit us soon for a catch up!


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Review of

Bourne Wood Manor Care Home

from H L (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum decided she wanted to go into a care home, so we looked at a few. Finally, we chose Bourne Wood Manor. The staff are very helpful and friendly, the food is delicious. My mum loves her spacious bedroom and looking forward to joining in all the activities that are provided. The Bistro is warm
and welcoming where you can help yourself to drinks and pastries. You can also have a meal with your relative when visiting, if booked in advance. I cannot recommend this home highly enough. The staff who helped us with arrangements were very helpful and thought of every little detail. I loved the welcome gift left in Mum's room for her arrival. So if you are looking for a care home this is the one you should choose.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your incredibly complimentary feedback, which I will be sure to share with the rest of the team. It is great to hear that you are happy you chose Bourne Wood Manor for your lovely mum.


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Review of

Bourne Wood Manor Care Home

from N A (Friend of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable home with relaxed atmosphere.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

It is great to hear you feel relaxed when visiting our home. It is important to us that everybody feels comfortable at Bourne Wood Manor.


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Review of

Bourne Wood Manor Care Home

from R H (Friend of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents always seems calm and happy when I visit.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Our team work hard to ensure our residents are always feeling calm, cared for and content, so I am glad to hear you feel this is the case when visiting us.


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Review of

Bourne Wood Manor Care Home

from Elizabeth S (Daughter-in-law of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and helpful when we visit. Mum has started to join in with the activities, so she is taking part and joining in.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

I am glad to hear you feel welcome at Bourne Wood Manor and that Mum is starting to feel comfortable taking part in the events and activities on offer in our home.


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Review of

Bourne Wood Manor Care Home

from Tim S (Son of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived in Bourne Wood Manor Care Home in November after seven weeks in hospital. Staff have been very friendly. From doing nothing in hospital, the entertainment team have encouraged Mum to join in all the activities. The bistro is an excellent place to meet and greet.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your review. It is fantastic to hear your mum has enjoyed the opportunity to take part in activities and socialise.


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Review of

Hartfield House Care Home

from J C (Son of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's lovely to be welcomed and recognised as a relative when I arrive at Hartfield House Care Home, all of the staff know my mum and how she's doing. Hartfield has a family atmosphere and the facilities are well designed and spacious. Hartfield is a new building, specifically designed as a care home.
The home retains it's core carers longer term, which is a good sign. The care they give my mum is excellent. Thank you to all the lovely staff.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Here at Hartfield House, our goal is for our team to feel like an extension of your own family, so I am glad to hear you feel welcome in our home. Thank you for your fantastic feedback.


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Review of

Hartfield House Care Home

from C M (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions were amazing. I would not be happier for my mother to be anywhere else. The staff are awesome and provide amazing support for me as well as mum. All very personal, cleanliness is A1. There is not one aspect of the care home that I doubt. I can relax somewhat, knowing mum is safe, comfortable
and being looked after. Thank you.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your five star review. It fills me with pride to hear you feel so confident in our team and the care we provide.


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Review of

Hartfield House Care Home

from R C (Brother-in-law of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent facility, my relative was very happy to live at Hartfield House Care Home.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your review. I am glad to hear your loved one was happy at Hartfield House.


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Review of

Hartfield House Care Home

from S G (Son of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is settling in well. She's been made most welcome and enjoys the relief from looking after herself and being made a fuss of.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your feedback. I am glad to hear your mum is settling into life at Hartfield House. It is a pleasure to have her with us.


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Review of

Hartfield House Care Home

from K R (Niece of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved in 2 weeks ago. Although I though it would take her a while to settle, she has seemed so happy to be here straight away. The staff have been so kind and welcoming and I feel confident this is the right place for her to live well with her dementia.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for leaving us a review. It is brilliant to hear your aunt settled into life at Hartfield House with such ease - we couldn't hope for anything more.


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Review of

Bourne Wood Manor Care Home

from Sophie C (Daughter of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum did two weeks of respite care here and has thoroughly enjoyed herself on the whole.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your review. It was a pleasure to have your mum with us and I am glad to hear she enjoyed her stay.


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Review of

Hartfield House Care Home

from G A (Son of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment I met the team at Hartfield House, they have been helpful, tolerant, and supportive to both the resident, my mother, and to myself. The kindness and dedication of the entire staff is exceptional and they always go the extra mile.
My stress level has reduced enormously given things
like the attentive care team and on-site nurses and doctor which has meant that I know that my mother is cared for in a way that was impossible when she lived in her previous house.
There is a very social atmosphere with loads of activities for my mother to get involved with. She is very social and has made good friends in the time she has been there.
Hartfield is a lovely place to live with amazing quality, and an abundance, of food. As a result of this my mother is doing so much better, putting on healthy weight, some of the symptoms of her dementia have reduced, and she has a much higher quality of life than she had previously.
I could not be happier in choosing Hartfield.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for taking the time to leave such a glowing review. It fills me with joy to hear we have improved not only your mother's life but yours too.


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Review of

Bourne Wood Manor Care Home

from R S (Husband of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are extremely helpful and able to put my mind at ease. All of the team know my wife's name, are always positive and caring.
Any question or concern I may have is immediately answered and I can visit any time.
The facilities are excellent and the selection of meals, really good.
I am grateful to the staff at Bourne Wood Manor Care Home for taking good care of my wife.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your marvellous feedback. It is great to hear that your wife is happy here at Bourne Wood Manor and that you are pleased with the level of care she is receiving.


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Review of

Hartfield House Care Home

from L R (Daughter of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care and the facilities. All the staff are extremely helpful.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your lovely feedback. I am glad to hear you are happy with the facilities on offer at Hartfield House and that our team have been able to provide you with assistance when needed.


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Review of

Bourne Wood Manor Care Home

from Fiona K (Sister of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very light, airy, modern and clean. Staff are very kind and attentive. My sister's second visit for respite for her following a stay in hospital and she would not go anywhere else, why should she? It is very good.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your glowing review. I am overjoyed to hear we are your sister's first choice when looking for some extra support.


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Review of

Hartfield House Care Home

from A W (Son of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service by all staff. Rooms very clean and tidy. Food is excellent. The care to the families of residents is excellent. Highly recommend.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your fantastic feedback. It is great to hear you would recommend our home to others.


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Review of

Bourne Wood Manor Care Home

from G W (Husband of Resident) published on 26 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I had sought respite and the experience has been very good.
Caring, responsive with a genuine feeling of compassion. My wife has benefitted from her stay.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your kind review. I am glad to hear you feel your wife benefitted from her stay with us and we do hope you will both visit us again soon!


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Review of

Hartfield House Care Home

from J K (Respite Resident) assisted by family/friend published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

was a very pleasant visit.
The food was good.
Everything was clean.

Reply from Rimi, Home Manager at Hartfield House Care Home

Thank you so much for leaving a review of your experience at Hartfield House. We are delighted that you had a great visit.


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Review of

Hartfield House Care Home

from Elaine M (Daughter of Resident) published on 26 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and stepmother have only been at Hartfield just over 3 weeks but thanks to the care and attention of the staff, they are both feeling and looking better already and have settled in well. They are enjoying the high quality of the food and we are happy with their bright rooms. My father does
not get involved with the social activities but is much more communicative now as there is more to stimulate him. My stepmother is loving the activities. Overall I am delighted with Hartfield.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

It is great to hear that your father and stepmother have settled into life at Hartfield House, and it is a pleasure to have them with us. Our team work hard to ensure there is plenty for our residents to do, both those who wish to take part in activities and those who prefer to simply do things at their own pace, so I am glad to hear both your father and stepmother are benefitting from this flexibility.


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Awards / Recognitions (14)

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