How many Care Homes does Atlas Care Homes Ltd own?

Atlas Care Homes Ltd own 5 Care Homes.

Which Atlas Care Homes Ltd Care Homes have the highest review score?

Aspen Court , Hebburn Manor & Brownlee Court have the highest review score.

Atlas Care Homes Ltd | 5 Care Homes

Review of
Aster Care
from Arthur W (Brother of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Staff were really helpful in sorting deputyship for family, all the informaton needed was provided. Staff went above and beyond, they are always on hand to help. My brother is really happy and content.

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Review of
Hebburn Manor
from Steve Y (Son of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

I cannot fault this home one bit. The improvement in my mothers demeanor is fantastic. The choice of food she gets is great. The staff can't do enough for her. The rooms are excellent. The activities are superb.

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Review of
Rosewood House
from Gillian R (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Dad was in Rosewood from January 2025 to 27 March 2025 where he sadly passed away. During his stay he was treated with compassion and respect from all the staff. The care he received was second to none. I cannot fault the staff at all for anything, they have been amazing to my dad and my family. Even

when his health deteriorated they were looking after all of us making sure we were alright and anything we needed they sorted for us. So glad we chose this home for dad, we couldn't have wanted for anything more. Even friends that visited were amazed by the staff and said that they can tell that they really love their jobs and really do care. From my family to all the staff -from the management to the domestic staff we can't thank you enough for how you were there for all of us and gave dad so much respect to make his last days to be served in peace. X

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Review of
Hebburn Manor
from S Y (Daughter-in-law of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Can't find fault in Hebburn Manor, the staff go above and beyond for my mother in law. She is so happy being here, they have transformed her into the person that she used to be! Very impressed with all the staff. 100%.

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Review of
Aster Care
from Susan A (Aunt of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

In the months that my niece was under their care she was physically abused twice! The fact that this can happen in a supposably safe and secure home is totally unacceptable. The care and attention was lacking to say the least. We could not wait for her to leave.

Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.

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Review of
Aster Care
from Sandra A (Mother of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Our daughter moved to Aster Care 14th August 2024 & moved out 24th Feb 2025. While been in there she was sexually, verbally & physically abused causing her to be scared, frightened & traumatised, losing weight & hair loss. Twice when visiting in one week she was sat in wheelchair soiled and wet & we

needed to change her, wheelchair cover & sling while staff were sat using their phones. A few times when we went she was in her room, door shut no tv or alexa on, screaming as she needed attention.

Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.

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Review of
Aster Care
from Ian A (Father of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

My daughter was moved into Aster Care Middlesbrough on the 14th August 2024. We were shown round beforehand and it appeared satisfactory. Within a few months she was seriously sexually, verbally and physically abused by two other residents (police were informed). No good safeguarding was put in place.

The physically and verbally abuser is still wandering around the home now. She was regularly left in her room, door shut, shouting and screaming because she was frightened, as she was likely to be. I visited 3 times most weeks, travelling 90 miles each visit because I knew she wasn't getting the care she needed. Often she was soiled because half of the staff just didn't care. Most of the staff didn't make me welcome. Fortunately she moved on the 24th Feb 2025.

Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.

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Review of
Hebburn Manor
from S Y (Grandson of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Great team. Granny has improved so well since arriving. Thanks so much.

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Review of
Rosewood House
from Caroline G (Granddaughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

My Gran lived here for years once she was no longer able to live independently. While her memory often failed her, we saw her treated with kindness. When she turned 101, the team helped her to feel special and when she sadly died, the family felt supported.

I'd like to specially mention one member

of staff, who worked incredibly hard to ensure residents were happy.

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Review of
Rosewood House
from Neville G (Son of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My Mam has been there for 9 months and we're very happy with the staff and level of care provided. It feels more like a hotel and less of a care home. Always spotless, we feel very fortunate to have found it. Thank you x

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Review of
Rosewood House
from Margaret S (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Where do I start the home is amazing and care is second to none my Mam was in rosewood till she passed away in January the love she and my family received was amazing I could go on and name the lovely staff but every one of them are beautiful. I can never thank them enough for their care. X

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Review of
Rosewood House
from K W (Granddaughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Would Highly recommend rosewood staff are very friendly and go above and beyond they also have a variety of activities for the residents to take part in, bedrooms are spacious with bathroom and shower in

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Review of
Rosewood House
from Laura T (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Father receives very good care. He is very happy. He is in a safe, clean, modern environment. Carers afford considerate and respectful service. Facilities are excellent. Activities personnel provide a first class service to residents, above and beyond what was expected. Family are happy with services

and care provided.

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Review of
Hebburn Manor
from JOANNE O (Niece of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

I come to see my Auntie with my mam to whom is her sister. We find the staff are very friendly and welcoming and always make conversation with us asking how we are etc. Whenever the carers come to see my Auntie they have a lot of respect and talk to her whether it's cleaning or feeding her, and still

making time to talk to us which we find really nice plus we have a laugh which is good.

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Review of
Aspen Court
from S D (Son of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Aspen Court are very kind and respectful. My father spent the last three years of his life in the care home where he was treated with kindness and dignity.

Reply from Sanju Joy, Office Support Manager at Aspen Court

Thank you so much for taking the time to share your wonderful feedback about Aspen Court! We're thrilled to hear that you had such a positive experience with us.Our team works tirelessly to provide compassionate and high-quality care, so it's incredibly rewarding to know that our efforts are appreciated. Your kind words motivate us to continue doing our best every day.

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Review of
Brownlee Court
from Jane R (Wife of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

From the day my husband arrived he was made to feel welcome. The home is immaculate in every area and has a lovely homely feel. The bedrooms are of varied size, all are spacious with modern furniture. Each room has a lovely modern ensuite shower room.The food is of high quality and varied. The residents

are encouraged to participate in the regular activities programme, which again is varied and plentiful, ensuring residents are engaged and stimulated. Coffee mornings are a lovely touch and the singalongs are so enjoyable. The Valentines day meal that was arranged for residents and partners was a really lovely touch, tables were set and decorated in the privacy of the rooms served with a 3 course meal. The staff at Brownlee made my husbands transition into their care as relaxed as it possibly could be. The staff are amazing, I cant thank them enough for the care shown to my husband and the outstanding support they gave me and my family. Would I recommend this home I absolutely would.

Reply from Sanju Joy, Office Support Manager at Brownlee Court

Thank you so much for your wonderful review and for taking the time to share your experience! We're truly honored by your kind words and thrilled to hear that our team exceeded your expectations. At Brownlee Court, we strive to create a warm, safe, and nurturing environment for all our residents, and feedback like yours means the world to us.

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Review of
Aspen Court
from Simon K (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

All staff go "Above and beyond" in their care of my mother who has complex needs and exhibits challenging behaviour .
I was concerned when mother had to leave her long term residential home due to her advancing Dementia, that her needs may not be met, however I have found the care At Aspen Court to

be exemplary.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your positive feedback we appreciate all feedback back from families

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Review of
Brownlee Court
from J M (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

I would just like to thank everyone on 1st floor nursing from the bottom of our hearts for giving my mum exceptional care during her final days, nothing was ever to much and all staff including carers, nurses, catering, domestic, went above and beyond for my mum and also looked after us her family while

we spent her final days with her, I would most definitely recommend to anyone looking for somewhere homely friendly and most of all caring such a top place with a great atmosphere absoute 5* from me

Reply from Sanju Joy, Office Support Manager at Brownlee Court

Thank you so much for taking the time to share your wonderful feedback about Brownlee Court! We're thrilled to hear that you had such a positive experience with us.Our team works tirelessly to provide compassionate and high-quality care, so it's incredibly rewarding to know that our efforts are appreciated. Your kind words motivate us to continue doing our best every day.

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Review of
Aspen Court
from J F (Stepdaughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

From my experience during visits, residents receive a high standard of care. My stepfather took a little while to settle in but is becoming accustomed to his new environment and speaks highly of the care provided.

Reply from Leigh Brown, Manager at Aspen Court

Thank You for your reply we appreciate all feedback

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Review of
Aspen Court
from D C (Daughter of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Aspen Court came highly recommended before Mam became a resident.
The carers are exceptional and they treat the residents like family. I could not wish for better care. The staff go above and beyond for the residents and their families. They are always available to chat and reassure me if I have any

concerns. There is always a cheerful atmosphere and it gives peace of mind to know that all Mam's needs are met. She is so happy and settled and is always telling me the ladies looking after her are all lovely. I can't thank the staff and manager enough for all they do.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback, it is a pleasure to look after all residents in Aspen Court.

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Care Homes Owned by Atlas Care Homes Ltd

Atlas Care Homes Ltd Locations (5)

Atlas Care Homes Ltd Reviews (271)

Aster Care

Hebburn Manor

Rosewood House

Hebburn Manor

Aster Care

Aster Care

Aster Care

Hebburn Manor

Rosewood House

Rosewood House

Rosewood House

Rosewood House

Rosewood House

Hebburn Manor

Aspen Court

Brownlee Court

Aspen Court

Brownlee Court

Aspen Court

Aspen Court

Awards / Recognitions (0)

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How many Care Homes does Atlas Care Homes Ltd own?

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