Atlas Care Homes Ltd in Cleveland & Teesside | 2 Care Homes

Review of
Brownlee Court
from J M (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

I would just like to thank everyone on 1st floor nursing from the bottom of our hearts for giving my mum exceptional care during her final days, nothing was ever to much and all staff including carers, nurses, catering, domestic, went above and beyond for my mum and also looked after us her family while

we spent her final days with her, I would most definitely recommend to anyone looking for somewhere homely friendly and most of all caring such a top place with a great atmosphere absoute 5* from me

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Review of
Brownlee Court
from David G (Son of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

My mum resides in Brownlee Court Care Home, Mum seems happy and content with the care she receives.
I visit my mother quite often and the care staff are great with her and they have a great rapport.
In my view, I feel that Mother is happy and content.

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Review of
Brownlee Court
from Susan S (Friend of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

A very friendly, caring home. Professional, friendly staff. Home has a family feeling/atmosphere. Welcoming to everybody equally. Residents have lots of activities to take part in. With music and laughter as the norm.

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Review of
Brownlee Court
from David M (Husband of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

When it becomes obvious that your loved one is in need of 24-hour per day nursing care, it becomes a very hard decision to have to make. After looking around a number of local nursing homes, we decided on Brownlee Court Care Home and we are so glad we did. My wife has now been a resident there for some

sixteen months and during that time, she has received the most dedicated care from all the staff.
We would like to extend our heartfelt thanks to the entire team for their dedication and loving care they are giving to my wife. I'm sure if it wasn't for their care she wouldn't still be with us today.
Thank you all.

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Review of
Brownlee Court
from E F (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My dad was admitted to Brownlee Court in 2024 for rehabilitation after a hospital stay. As a retired district nurse I found it difficult to find fault with the care that he received. As his home carer was on holiday over Christmas this year he has returned to Brownlee for a week of respite care. I am

pleased to say the standard of care continues to be very high. The staff are friendly and welcoming and the standard of cleanliness is exemplary. I will not hesitate for my dad to return to Brownlee for future respite or long term care.

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Review of
Aster Care
from Bill W (Brother of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

Aster Care keeps me informed of my sister. To know that she is safe and included in everything is such a reassuring feeling. All the staff are of the same brand - caring, kind, helpful and good communicators to residents and the families/visitors. The place is always well presented, clean with fresh

aroma and good lighting/heating. The outside area has cover which is a bonus. Residents enjoy the outside greatly.

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Review of
Brownlee Court
from Alison K (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

My mam has been in the care home for two years. She has dementia. Staff are all lovely and treat my mam with the utmost respect. Any problems, staff are really helpful and quick to rectify. Mam loves it in the home, she only went in for a week respite but ended up wanting to stay.

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Review of
Aster Care
from Elizabeth T (Respite Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

I have had a very pleasant experience with Asta Care Home. I was made to feel extremely welcomed and comfortable by all staff involved and nothing was too much trouble. My room was of an excellent standard, large and comfortable. The food has also been delicious, very happy.

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Review of
Brownlee Court
from John H (Daughter of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

Very good, no explanation. Both Man (ten years ago) and now Dad. I nursed for forty years so I am able to assess the home's abilities and shortfalls. They all have a hard job, even just being aware of the tragedy of the patients'/residents' life changes. Well done and thanks!

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Review of
Brownlee Court
from Kay S (Daughter of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience

I would like to thank you for the care and love you had shown my late dad on the Dementia Unit and Nursing Unit end-of-life care. You all are worth your weight in gold, keep on doing what you do and be proud. Very best wishes from myself and the family.

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Review of
Brownlee Court
from Sue W (Friend of Resident) published on 23 October 2023

Submitted via Website • Report

Overall Experience

I visit an elderly lady, a friend's mum. I visit most days and I must say the staff are exceptional, their dedication to the residents is outstanding, they put residents and visitors at ease. They have been fabulous with the care my friend's mum needs and above and beyond seems to be commonplace. The

home is immaculate and warm. The manager is attentive and thorough and the carers take their job role extremely serious and never lose sight of the needs of the residents, friendly and upbeat staff have been a pleasure to talk to.

Reply from Anita Wheelhouse, Home Manager at Brownlee Court

Hi, thank you for your very positive feedback, it's so nice to hear the possible steps that we all make on a daily basis for the wonderful residents we support at Brownlee Court.

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Review of
Brownlee Court
from John M (Son of Resident) published on 11 October 2023

Submitted via Postal Card • Report

Overall Experience

Our mother who is 94 became a respite resident in early September 2023. Unfortunately, she died later that month.
My three brothers and I, together with our wives, were all thoroughly impressed with all staff and nurses who came into contact with our mother. The level of care and attention was first

class.

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Review of
Aster Care
from S W (Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

I can’t fault the place, it’s like home from home. The staff are fantastic and friendly, things are never a problem for them. It’s clean and tidy, my room is clean, my bed is comfy. The food is good and enjoyable.

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Review of
Brownlee Court
from A B (Wife of Resident) published on 18 September 2023

Submitted via Website • Report

Overall Experience

The home is currently being renovated to a high standard. The nurses are diligent and on the ball. Care staff are very friendly and helpful. The food is great, though menus follow a pattern. Snacks and drinks are served throughout the day. My family member requires monitoring every hour and I am happy

this happens most of the time. There are large showers and assisted bathing facilities and every room has its own bathroom. There are planned activities for residents if they wish to take part. As in every home, there are occasional issues, but staff respond quickly to concerns.

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Review of
Brownlee Court
from Alfred Victor S (Husband of Resident) published on 11 September 2023

Submitted via Website • Report

Overall Experience

My wife needed a care home with EMI nursing facilities and Brownlee fulfilled all requirements. My family were very impressed from first visiting the home and we are finding that everything is fulfilling all our expectations. The manager and all staff have a very sensitive approach to residents and

their families and nothing is too much trouble. The nursing unit is well presented with a nurse and carers available at all times for questions and consultation and great care has been taken to make my wife feel comfortable. The food is of a high standard, served on time and I am always offered the opportunity to join her. Questions were asked regarding her likes and dislikes but she enjoys all food and has a hearty appetite. In summing up I would gladly recommend Brownlee Court to anyone requiring such facilities to care for their loved ones.

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Review of
Brownlee Court
from J J (Sister of Resident) published on 7 September 2023

Submitted via Website • Report

Overall Experience

My brother has been in Brownlee Court since November 2022 on the residential floor. After an initial settling in period we realised the benefits of having 24 hour care and knew it was the best option for him. The regular care staff are fabulous and are always happy to chat and update me on my brother's

time there. The care home are no longer needing to take on agency staff which is a massive plus. I cannot praise the manager and her team of admin staff, carers, kitchen staff, domestic and maintenance staff enough. They always greet me with a smile and put my mind at rest that my brother is being well cared for. If a problem arises, I know they will listen and do their utmost to resolve it. Well done Brownlee Court.

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Review of
Brownlee Court
from Fay D (Daughter of Resident) published on 30 August 2023

Submitted via Website • Report

Overall Experience

Lovely walking into the care home and it smelling lovely and fresh. All modern and decorated to a high standard. All areas are spacious and clean. Tea/coffee-making facilities for family to freely use.
Mam's room is a good size and her bathroom is a great size.
Staff are always friendly and willing

to answer questions if required.
Lots of activities for the residents to engage.

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Review of
Brownlee Court
from Suzanne T (Daughter of Resident) published on 30 August 2023

Submitted via Website • Report

Overall Experience

Staff are excellent and friendly. Mum was there for respite, staff looked after her very well, introduced her to some ladies who were very friendly with her and made the whole experience less daunting. Staff were really friendly with the rest of the family. Medication was ordered promptly and picked

up by staff. Highly recommend. Plenty of activities.

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Review of
Brownlee Court
from V B (Daughter of Resident) published on 31 July 2023

Submitted via Website • Report

Overall Experience

After reading amazing reviews regarding Brownlee court we jumped at the chance to put my mam in here for some respite.
Upon Arrival my arrival I was shown to my mam's room 72. We were sat in the room for over an hour only seeing the nurse to discuss her medication and DNAR. No one welcomed us, showed

us around or helped settle my mam in. Leaving a loved one in a nursing home for the first time is daunting and family need reassurance that they are going to be looked after but sadly this was not the case. We felt uneasy and unsafe to leave her there. The room was dirty/unkept, I understand that part of the home my mam was staying in was getting a refurb but if the room wasn’t ready it should never have been offered to us, it had stained carpets and battered-up furniture. The manager offered to clean the carpet but we had already made our mind up that we were not leaving her there. We were told my mam would be close to the nurse's station as she was a falls risk, this was also not the case.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you for your feedback, we are sorry you feel your experience was not on a level you expected from us. Your complaint will be fully investigated in line with our procedures.

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Review of
Aster Care
from S T (Resident) published on 20 July 2023

Submitted via Website • Report

Overall Experience

I am happy living at Aster Care Home. The staff are good and friendly and always helpful. I enjoy taking part in activities and there is a good range available. The food is ok and I enjoy it sometimes.

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Care Homes Owned by Atlas Care Homes Ltd in Cleveland & Teesside

Atlas Care Homes Ltd Locations in Cleveland & Teesside (2)

Atlas Care Homes Ltd Reviews in Cleveland & Teesside (107)

Brownlee Court

Brownlee Court

Brownlee Court

Brownlee Court

Brownlee Court

Aster Care

Brownlee Court

Aster Care

Brownlee Court

Brownlee Court

Brownlee Court

Brownlee Court

Aster Care

Brownlee Court

Brownlee Court

Brownlee Court

Brownlee Court

Brownlee Court

Brownlee Court

Aster Care

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