Atlas Care Homes Ltd in Cleveland & Teesside | 2 Care Homes

Review of
Aster Care
from Arthur W (Brother of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Staff were really helpful in sorting deputyship for family, all the informaton needed was provided. Staff went above and beyond, they are always on hand to help. My brother is really happy and content.

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Review of
Aster Care
from Susan A (Aunt of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

In the months that my niece was under their care she was physically abused twice! The fact that this can happen in a supposably safe and secure home is totally unacceptable. The care and attention was lacking to say the least. We could not wait for her to leave.

Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.

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Review of
Aster Care
from Sandra A (Mother of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Our daughter moved to Aster Care 14th August 2024 & moved out 24th Feb 2025. While been in there she was sexually, verbally & physically abused causing her to be scared, frightened & traumatised, losing weight & hair loss. Twice when visiting in one week she was sat in wheelchair soiled and wet & we

needed to change her, wheelchair cover & sling while staff were sat using their phones. A few times when we went she was in her room, door shut no tv or alexa on, screaming as she needed attention.

Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.

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Review of
Aster Care
from Ian A (Father of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

My daughter was moved into Aster Care Middlesbrough on the 14th August 2024. We were shown round beforehand and it appeared satisfactory. Within a few months she was seriously sexually, verbally and physically abused by two other residents (police were informed). No good safeguarding was put in place.

The physically and verbally abuser is still wandering around the home now. She was regularly left in her room, door shut, shouting and screaming because she was frightened, as she was likely to be. I visited 3 times most weeks, travelling 90 miles each visit because I knew she wasn't getting the care she needed. Often she was soiled because half of the staff just didn't care. Most of the staff didn't make me welcome. Fortunately she moved on the 24th Feb 2025.

Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.

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Review of
Brownlee Court
from Jane R (Wife of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

From the day my husband arrived he was made to feel welcome. The home is immaculate in every area and has a lovely homely feel. The bedrooms are of varied size, all are spacious with modern furniture. Each room has a lovely modern ensuite shower room.The food is of high quality and varied. The residents

are encouraged to participate in the regular activities programme, which again is varied and plentiful, ensuring residents are engaged and stimulated. Coffee mornings are a lovely touch and the singalongs are so enjoyable. The Valentines day meal that was arranged for residents and partners was a really lovely touch, tables were set and decorated in the privacy of the rooms served with a 3 course meal. The staff at Brownlee made my husbands transition into their care as relaxed as it possibly could be. The staff are amazing, I cant thank them enough for the care shown to my husband and the outstanding support they gave me and my family. Would I recommend this home I absolutely would.

Reply from Sanju Joy, Office Support Manager at Brownlee Court

Thank you so much for your wonderful review and for taking the time to share your experience! We're truly honored by your kind words and thrilled to hear that our team exceeded your expectations. At Brownlee Court, we strive to create a warm, safe, and nurturing environment for all our residents, and feedback like yours means the world to us.

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Review of
Brownlee Court
from J M (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

I would just like to thank everyone on 1st floor nursing from the bottom of our hearts for giving my mum exceptional care during her final days, nothing was ever to much and all staff including carers, nurses, catering, domestic, went above and beyond for my mum and also looked after us her family while

we spent her final days with her, I would most definitely recommend to anyone looking for somewhere homely friendly and most of all caring such a top place with a great atmosphere absoute 5* from me

Reply from Sanju Joy, Office Support Manager at Brownlee Court

Thank you so much for taking the time to share your wonderful feedback about Brownlee Court! We're thrilled to hear that you had such a positive experience with us.Our team works tirelessly to provide compassionate and high-quality care, so it's incredibly rewarding to know that our efforts are appreciated. Your kind words motivate us to continue doing our best every day.

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Review of
Brownlee Court
from David G (Son of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

My mum resides in Brownlee Court Care Home, Mum seems happy and content with the care she receives.
I visit my mother quite often and the care staff are great with her and they have a great rapport.
In my view, I feel that Mother is happy and content.

Reply from Sanju Joy, Office Support Manager at Brownlee Court

Thank you so much for taking the time to share your wonderful feedback about Brownlee Court! We're thrilled to hear that you had such a positive experience with us.Our team works tirelessly to provide compassionate and high-quality care, so it's incredibly rewarding to know that our efforts are appreciated. Your kind words motivate us to continue doing our best every day.

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Review of
Brownlee Court
from Susan S (Friend of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

A very friendly, caring home. Professional, friendly staff. Home has a family feeling/atmosphere. Welcoming to everybody equally. Residents have lots of activities to take part in. With music and laughter as the norm.

Reply from Sanju Joy, Office Support Manager at Brownlee Court

Thank you so much for taking the time to share your wonderful feedback about Brownlee Court! We're thrilled to hear that you had such a positive experience with us.Our team works tirelessly to provide compassionate and high-quality care, so it's incredibly rewarding to know that our efforts are appreciated. Your kind words motivate us to continue doing our best every day.

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Review of
Brownlee Court
from David M (Husband of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

When it becomes obvious that your loved one is in need of 24-hour per day nursing care, it becomes a very hard decision to have to make. After looking around a number of local nursing homes, we decided on Brownlee Court Care Home and we are so glad we did. My wife has now been a resident there for some

sixteen months and during that time, she has received the most dedicated care from all the staff.
We would like to extend our heartfelt thanks to the entire team for their dedication and loving care they are giving to my wife. I'm sure if it wasn't for their care she wouldn't still be with us today.
Thank you all.

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Review of
Brownlee Court
from E F (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My dad was admitted to Brownlee Court in 2024 for rehabilitation after a hospital stay. As a retired district nurse I found it difficult to find fault with the care that he received. As his home carer was on holiday over Christmas this year he has returned to Brownlee for a week of respite care. I am

pleased to say the standard of care continues to be very high. The staff are friendly and welcoming and the standard of cleanliness is exemplary. I will not hesitate for my dad to return to Brownlee for future respite or long term care.

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Review of
Aster Care
from Bill W (Brother of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

Aster Care keeps me informed of my sister. To know that she is safe and included in everything is such a reassuring feeling. All the staff are of the same brand - caring, kind, helpful and good communicators to residents and the families/visitors. The place is always well presented, clean with fresh

aroma and good lighting/heating. The outside area has cover which is a bonus. Residents enjoy the outside greatly.

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Review of
Brownlee Court
from Alison K (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

My mam has been in the care home for two years. She has dementia. Staff are all lovely and treat my mam with the utmost respect. Any problems, staff are really helpful and quick to rectify. Mam loves it in the home, she only went in for a week respite but ended up wanting to stay.

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Review of
Aster Care
from Elizabeth T (Respite Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

I have had a very pleasant experience with Asta Care Home. I was made to feel extremely welcomed and comfortable by all staff involved and nothing was too much trouble. My room was of an excellent standard, large and comfortable. The food has also been delicious, very happy.

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Review of
Brownlee Court
from John H (Daughter of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

Very good, no explanation. Both Man (ten years ago) and now Dad. I nursed for forty years so I am able to assess the home's abilities and shortfalls. They all have a hard job, even just being aware of the tragedy of the patients'/residents' life changes. Well done and thanks!

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Review of
Brownlee Court
from Kay S (Daughter of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience

I would like to thank you for the care and love you had shown my late dad on the Dementia Unit and Nursing Unit end-of-life care. You all are worth your weight in gold, keep on doing what you do and be proud. Very best wishes from myself and the family.

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Review of
Brownlee Court
from Sue W (Friend of Resident) published on 23 October 2023

Submitted via Website • Report

Overall Experience

I visit an elderly lady, a friend's mum. I visit most days and I must say the staff are exceptional, their dedication to the residents is outstanding, they put residents and visitors at ease. They have been fabulous with the care my friend's mum needs and above and beyond seems to be commonplace. The

home is immaculate and warm. The manager is attentive and thorough and the carers take their job role extremely serious and never lose sight of the needs of the residents, friendly and upbeat staff have been a pleasure to talk to.

Reply from Anita Wheelhouse, Home Manager at Brownlee Court

Hi, thank you for your very positive feedback, it's so nice to hear the possible steps that we all make on a daily basis for the wonderful residents we support at Brownlee Court.

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Review of
Brownlee Court
from John M (Son of Resident) published on 11 October 2023

Submitted via Postal Card • Report

Overall Experience

Our mother who is 94 became a respite resident in early September 2023. Unfortunately, she died later that month.
My three brothers and I, together with our wives, were all thoroughly impressed with all staff and nurses who came into contact with our mother. The level of care and attention was first

class.

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Review of
Aster Care
from S W (Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

I can’t fault the place, it’s like home from home. The staff are fantastic and friendly, things are never a problem for them. It’s clean and tidy, my room is clean, my bed is comfy. The food is good and enjoyable.

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Review of
Brownlee Court
from A B (Wife of Resident) published on 18 September 2023

Submitted via Website • Report

Overall Experience

The home is currently being renovated to a high standard. The nurses are diligent and on the ball. Care staff are very friendly and helpful. The food is great, though menus follow a pattern. Snacks and drinks are served throughout the day. My family member requires monitoring every hour and I am happy

this happens most of the time. There are large showers and assisted bathing facilities and every room has its own bathroom. There are planned activities for residents if they wish to take part. As in every home, there are occasional issues, but staff respond quickly to concerns.

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Review of
Brownlee Court
from Alfred Victor S (Husband of Resident) published on 11 September 2023

Submitted via Website • Report

Overall Experience

My wife needed a care home with EMI nursing facilities and Brownlee fulfilled all requirements. My family were very impressed from first visiting the home and we are finding that everything is fulfilling all our expectations. The manager and all staff have a very sensitive approach to residents and

their families and nothing is too much trouble. The nursing unit is well presented with a nurse and carers available at all times for questions and consultation and great care has been taken to make my wife feel comfortable. The food is of a high standard, served on time and I am always offered the opportunity to join her. Questions were asked regarding her likes and dislikes but she enjoys all food and has a hearty appetite. In summing up I would gladly recommend Brownlee Court to anyone requiring such facilities to care for their loved ones.

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Care Homes Owned by Atlas Care Homes Ltd in Cleveland & Teesside

Atlas Care Homes Ltd Locations in Cleveland & Teesside (2)

Atlas Care Homes Ltd Reviews in Cleveland & Teesside (112)

Aster Care

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Brownlee Court

Brownlee Court

Brownlee Court

Brownlee Court

Brownlee Court

Brownlee Court

Aster Care

Brownlee Court

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Brownlee Court

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