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Care Homes Owned by Atlas Care Homes Ltd in Tyne & Wear

9.3 Group Review Score (the average from all locations with a review score)

Only the locations & reviews in Tyne & Wear for Atlas Care Homes Ltd are showing below.

View the details of all 5 locations (with 256 reviews) owned by Atlas Care Homes Ltd

Atlas Care Homes Ltd Locations in Tyne & Wear (3)

 

3 Care Homes owned by Atlas Care Homes Ltd in Tyne & Wear

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Aspen Court

Moore Street, off Sunderland Street, Gateshead NE8 3PN 

9.9 70 reviews
"All staff go "Above and beyond" in their care of my mother who has complex needs and exhibits challenging behaviour . I was concerned…"   Read all 70 reviews
Location Type Care Home

Aspen Court Care Home, in Gateshead, offers a versatile residential and nursing care service, for those with physical frailties or people recovering from operation, illness or injury. The home is located conveniently close to public transport, in… Read more about Aspen Court

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Mental Health
  • 63 Rooms from £1,050 / week
Hebburn Manor

232 Victoria Road East, Hebburn NE31 1YQ 

9.5 31 reviews
"My mum was very reluctant to go into a care home but after thinking long and hard about the alternative of being at home alone for most of…"   Read all 31 reviews
Location Type Care Home

Hebburn Manor part of Atlas Care Homes Limited, is a family-owned luxury care home. They appreciate that the choice to move yourself or a loved one into a care home can be emotionally challenging for all those involved. Here at Hebburn Manor, they… Read more about Hebburn Manor

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 60 Rooms from £1,050 / week
Rosewood House

7 Kyle Road, Bensham, Gateshead NE8 2YE 

8.3 48 reviews
"Could not be happier with the staff and the care my mother receives. Such a happy, friendly environment and the staff really do care and…"   Read all 48 reviews
Location Type Care Home

At Rosewood, they appreciate that the choice to move yourself or a loved one into a care home can be emotionally challenging for all those involved. It is for this reason and many others, that they are committed to making this decision process as… Read more about Rosewood House

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • 78 Rooms

Atlas Care Homes Ltd Reviews in Tyne & Wear (149)

9.3
Atlas Care Homes Ltd has a Group Review Score of 9.3 (9.279) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Atlas Care Homes Ltd must have a Review Score.

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Review of

Aspen Court

from Simon K (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff go "Above and beyond" in their care of my mother who has complex needs and exhibits challenging behaviour .
I was concerned when mother had to leave her long term residential home due to her advancing Dementia, that her needs may not be met, however I have found the care At Aspen Court to
be exemplary.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your positive feedback we appreciate all feedback back from families


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Review of

Aspen Court

from J F (Stepdaughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience during visits, residents receive a high standard of care. My stepfather took a little while to settle in but is becoming accustomed to his new environment and speaks highly of the care provided.

Reply from Leigh Brown, Manager at Aspen Court

Thank You for your reply we appreciate all feedback


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Review of

Aspen Court

from D C (Daughter of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspen Court came highly recommended before Mam became a resident.
The carers are exceptional and they treat the residents like family. I could not wish for better care. The staff go above and beyond for the residents and their families. They are always available to chat and reassure me if I have any
concerns. There is always a cheerful atmosphere and it gives peace of mind to know that all Mam's needs are met. She is so happy and settled and is always telling me the ladies looking after her are all lovely. I can't thank the staff and manager enough for all they do.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback, it is a pleasure to look after all residents in Aspen Court.


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Review of

Aspen Court

from P F (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident for over 12 months and has received fantastic care. She's so happy, warm, clean, tidy and very well-fed. She loves the team of staff that takes great care of her day and night. There is a lovely homely feel about the place. I felt this from day one, every staff member here
cares and is so friendly it's not for show because I'm there it's how it is every day. The staff make a huge fuss over every single resident they have so patient and caring people. I regard them all as an excellent example of how you look after your loved ones. I would highly recommend them to everyone.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback we appreciate all feedback from families.


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Review of

Aspen Court

from Naftoli L (Son of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's stay in Aspen Court was spectacular.
The dedication and care of the staff, not just to my mum who needed feeding by hand and all her personal care was way beyond the norm and I know care homes well.
Furthermore, the staff went out of their way to accommodate myself and my sister's cultural
needs and of course those of my mum in a most kind and sensitive way. I can honestly say went way beyond anything one could have expected. The home has a positive vibe with positive people running it.
Her medicines were always looked after and they never ran out.
They were on top of her health issues (myriad ones) at all times.
We felt my mum was safe even when we were not around and had full confidence in the care and the carers.
My mum often said (and she did not speak a lot) ''The staff really care for me''. She did not say that in the other home!
Another point is the size of the rooms which are massive compared to other homes which were great with massive wheelchairs and other equipment.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much we appreciate all the feedback we receive from families.


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Review of

Aspen Court

from F B (Daughter of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Aspen Court for 7-8 months and we have had such a positive experience. The nurses fed her with great patience and took care of her personal needs with dignity and respect.
Her religious and cultural needs as well as those of visiting family members were accommodated
with understanding and a friendly attitude was shown throughout. The home is kept clean and fresh and the room was large, bright and airy. Senior Nurses were proactive in their care, listened attentively to any concerns raised and took necessary action in a timely manner. On the rare occasions where an error crept in, a genuine apology was made and management staff ensured corrections were put in place to avoid a repeat.
I was in the home on average 2-3 times a day and walked the corridors on many of those visits, and not once did I hear a nurse or carer speak to a resident with disrespect or impatience!
We will remain forever grateful for all that they have done for us!

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely kind words, we are so grateful for all feedback.


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Review of

Hebburn Manor

from D W (Next of Kin) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are excellent, friendly and approachable.
On a busy road but a large car park attached so visiting isn't a problem for me.
Home is clean and tidy.

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Review of

Hebburn Manor

from A B (Daughter of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hebburn Manor are wonderful! They go above and beyond every time for my mam and me, for example: one member of staff helped me out to the car when it was pouring with rain, another member of staff always buys a paper for my mother every day on their way to work. All the staff are exceptional,
this includes the carers, the entertainment staff, the cleaners and the management. If required they all work together to get my mother ready for trips out and doctor's appointments. I have watched the carers and the management staff with other residents and they all get afforded dignity, respect and love.

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Review of

Hebburn Manor

from Carole P (Daughter of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very reluctant to go into a care home but after thinking long and hard about the alternative of being at home alone for most of the day and overnight she realises this is the best place for her, and she has settled really well. The staff are all very helpful and easy to talk to and look after
my mum really well. The meals are really nice too with lots of variety and well cooked.
The activities staff are really lovely and welcoming and organise activities for all the residents who would like to join in. Overall I am very pleased with Hebburn Manor and I'm pleased my mother has settled in there well.

Reply from Thomas Varghese, Director at Hebburn Manor

Thank you for sharing your thoughtful review of Hebburn Manor. We understand it can be challenging to decide to move a loved one into residential care and we are delighted to know that you felt warmly welcomed and supported throughout the process. It is wonderful to hear that your mother has thrived under our care, feeling comfortable and happier. We appreciate your positive feedback.


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Review of

Aspen Court

from T P (Daughter of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for a better place for my mam in her last few months. The care she got was outstanding I was nervous about her going into care but my worries soon vanished my mam had a great bond with some of the staff but she did love them all. I visited her every day at different times and
the staff was there for her it put my mind at ease when I couldn't get in I knew she was taken care of. The staff were lovely to me as well as my mam and for that, I am very grateful.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for the lovely feedback we appreciate all feedback.


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Review of

Aspen Court

from Hayley C (Granddaughter of Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma spent her last few months in this care home. The staff were amazing. She built up lovely relationships with a few of them. They all treated her with dignity, kept us all informed of any treatments and they could not be faulted. When my grandma passed away they were all there for support and
were genuinely upset.
I would highly recommend this care home.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely kind words, we aim to look after all residents to a very high standard.


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Review of

Aspen Court

from A D (Daughter of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident on all three floors of Aspen Court and I have to say he's had exceptional care everywhere he has been. All members of the team treat him like one of their own. I wouldn't hesitate to recommend Aspen Court to anyone looking for care for their families. A lovely place to be.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely kind words, we all strive to give an excellent standard of care everyone deserves.


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Review of

Aspen Court

from Sue L (Daughter-in-law of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff day and night and staff nurses hairdresser and chiropody team did a brilliant job looking after Mam, helping her to eat, drink, wash, dress, and keep her nice and comfortable in the last few months of her life during palliative care and end of life care.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely kind words, we try to look after all residents to a very high standard.


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Review of

Hebburn Manor

from S H (Daughter of Resident) published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, very clean, staff are lovely.

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Review of

Hebburn Manor

from G M (Daughter of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and approachable. Always a member of staff nearby to answer any queries.
Activities aren't set in stone and the residents are asked what they would like to do.
Always plenty to eat and drink and meal times are clearly marked.

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Review of

Hebburn Manor

from Vincent H (Son of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The. Are home look, after our parents very well and understand there needs which is very hard and always changing. The only thing they could do with is a new carpet in the fathers bedroom. Staff are kind and considerate and friendly.

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Review of

Aspen Court

from Audrey L (Sister of Resident) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management were absolutely marvellous. They couldn't do enough for my sister whilst in their care. They made her feel safe and comfortable in all respects. She loved being in the home for the short while she was there. My sincere thank you for everyone at Aspen Court.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much I will pass on your lovely feedback to all the staff.


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Review of

Hebburn Manor

from D C (Friend of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent. Friend well looked after. Staff very informative. Staff keep me updated if anything occurs via telephone.

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Review of

Hebburn Manor

from D B (Friend of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent. Staff very friendly and give good information. Building clean and tidy.

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Review of

Hebburn Manor

from P B (Son of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff try very hard to meet needs. Very compassionate when Dad died.

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