How many Care Homes does Regal Care Ltd own?

Regal Care Ltd own 5 Care Homes.

Which Regal Care Ltd Care Homes have the highest review score?

The Willows Nursing Home , Havencroft Care Home & South Hayes Care Home have the highest review score.

Regal Care Ltd | 5 Care Homes

Review of
The Willows Nursing Home
from Sharon A (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My mother has been resident now for 15 months and has settled in well, she's looked after very well and there's plenty for her to be involved with. The staff are always very kind and polite, they clearly put a lot of effort into caring for the residents and the management team are very nice and are

always helpful.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for taking the time to leave us with a review. We are pleased that your Mother has settled in well and that you feel she is well cared for. It is also positive to see that your experience with the management team has been good. I will share your kind words with our team.

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Review of
The Willows Nursing Home
from J J (Granddaughter of Resident) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Not sure how this place has managed such a high rating on here. The decline in my grandad in such a short stay is disgusting. Under staffed so can't meet toileting needs. Not using common sense to assist residents with meals if and when required. Communication is non-existent, for instance... my grandad

was deemed as unmanageable and nobody decided to inform family before arranging an assessment and a new home found by the time we found out, due to visiting! The hospital shouldn't be placing such vulnerable residents in this shambles of a home, I really would not recommend sending your family here as they will not be safely cared for.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for your review. We do take reviews such as this seriously. Our ratings are based on the positive experiences of residents and their families. We at the time of your Grandad's stay had not experienced any shortages of staff. During mealtimes, we aim to promote and maintain independence, whilst providing support and encouragement where this is required. You had made us aware you would be looking for another home for your Grandad. This was due to wanting somewhere closer to home. To support you with this, the social worker arranged for an assessment to take place, which you and your family were informed of. I apologise that your experience was not as positive as others that we have received. Had you of raised any concerns at the time of your Grandad's stay here, we could have supported you with finding clarity and a resolution. Your Grandad was a pleasure to care for, and we hope he has settled well. The team and I wish you and your family well for the future.

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Review of
The Willows Nursing Home
from A T (Nephew of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My aunt was cared for with the utmost dignity. We had a negative experience with a previous home, so we decided to visit the Willows on our way home. From the beginning the Manager and team treated us with so much care and showed us around, after this my aunt moved in quickly and we could finally rest

knowing she was safe. All of the carers, and nurses kept us up to date with my aunt's needs, we never had to worry. She was looked after with such respect at the end of her life and the staff understood her dementia so well. I would not think twice about sending your loved one here, thank you to The Willows for everything you did for my aunt.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for taking the time to leave us a review. We are so glad that you found comfort in placing your Aunt with us. Your kind words will be shared with the team.

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Review of
The Willows Nursing Home
from Peggy C (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My mom has been a resident for over 5 years. She has been looked after to the highest degree possible. We as a family have been very happy with Mom's care, also the degree of care we have received before Mom's passing. All the staff have been very kind to Mom and let me tell you Mom was not an easy

person to care for. She could have tantrums. Scratch bite and spit for no good reason. So thank you all.
Each year has been the same care.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for your kind words within your review. We are pleased that you were happy with Mom's care. It was the team's pleasure to care for Mom over the past 5 years. The Team and I send our love to you and your family at this time. Should you need anything at all please do get in touch.

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Review of
Havencroft Care Home
from Joan O (Partner of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

My partner was resident in Havencroft for just over a year. He had been in another home for respite and his daughter and I visited others prior to his arrival at Havencroft. The minute we entered the premises and met the staff we knew that would be the place for our much loved one and we were not wrong.

My partner was so well cared for by all the staff regardless of their official role everyone helped out. One never had a sense of hierarchical designation but always a sense of being cared for in a family situation. My partner even had his own herb patch to tend though health did not enable him to do much of the tending. We felt that our loved one received the very best of care and attention and are so very grateful to all the members of staff who looked after him with such tenderness during his final year. Could not have asked for a better home.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Many thanks for the wonderful review, I will pass on the kind comments to the staff. It was a pleasure to look after your partner for the time we knew him - he will be missed as well as the rest of the family. We will continue to maintain the lovely herb patch on behalf of you all!

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Review of
South Hayes Care Home
from L J (Daughter of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

The staff were compassionate and caring during the last few weeks of my father's life. They gave him lovely care, ensuring he was clean and comfortable. They treated the family so kindly and with understanding.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your lovely words mean some much to the home, it was a pleasure to look after him, it was so lovely to meet family from far and wide, you are always very welcome to come back and see us all. Thank you for allowing us to be able to care for Dad he really was an amazing gentleman.

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Review of
Ernvale House Care Centre
from J J (Husband of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

My experience of Ervale House has been one I did not expect when my wife entered Ernvale House. Staff are always on call and always pleased to help in any way. My wife is happy and this is all I care about.

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Review of
Havencroft Care Home
from Barbara B (Daughter-in-law of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My mother-in-law was only at Havencroft for a few weeks, but during that time, we couldn't fault the care she received and felt that communication between us and the staff was excellent. We would like, as a family, to thank the manager and the whole team who welcomed us into the Havencroft community

and took such good care of my mother-in-law. She was really happy to be there, and we were comforted to know that she was being so well cared for and was safe. Our thanks go to the whole Havencroft team.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Thank you for your kind words. In the short time we knew her, she was a lovely character and will be missed by us all.

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Review of
The Willows Nursing Home
from C F (Daughter of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

We have looked after Mom for 5 years and it was a hard decision to let Mom go in for respite, it was a great decision!
The staff were lovely and The Willows was clean and looked after.
Mom was well cared for and we could not have wished for a better experience for her and us. The care was excellent

and the staff should be very proud.
We shall let Mom stay again. Excellent dementia care. Thank you.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for taking the time to leave us such a positive review, it was a pleasure to care for Mom, and we are glad that both yourself and Mom were happy during her respite stay. I will share your kind words with the team.

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Review of
The Willows Nursing Home
from K D (Son of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

From the first visit to The Willows, the reception was first class and my father was looked after so well right from the beginning. My father is 92 and our little family finally found peace and trust in The Willows's care after a traumatic time whilst Dad was at home or in hospital and that means so

much to us now. We have visited Dad and he couldn't stop praising the staff, he loves them. SO thanks and love to all involved in the running of The Willows and caring for Dad.

Reply from Jack Hendy, Manager at The Willows Nursing Home

We are pleased both Dad and you are happy with the home and the care he receives. Thank you for taking the time to leave us such a positive review, I will ensure your kind words are shared with the team.

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Review of
Havencroft Care Home
from A W (Wife of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

My husband was a resident at Havencroft for 13 months before his passing this week.
As a family, we cannot praise the staff and manager enough for their care and attention to my husband. There was always a warm welcome for us and a genuine interest by carers to learn about their residents.
The carers

had so many practical and person to person skills throughout his stay and we could not have asked for a better place for him to reside in. Thank you.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Many thanks for the kind and thoughtful words, we will share this with the team. Your husband was a lovely person and will be remembered by us all.

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Review of
The Willows Nursing Home
from Vicki C (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

My mom was in The Willows from March 2023 until July 2024. From day one she and ourselves were put at ease. The staff make you feel so at ease. My mom's care needs were fully understood and met and over the last couple of months more so as her dementia declined, I cannot thank them enough for helping

to find ways to assist her as she did become quite challenging. She never complained about her food, and always said she had enjoyed it. The cleaning staff keep the place spick and span and it always smells lovely in there. I know if she could, my mom would say a very big thank you to all of the staff there, so as my mom moves on to her new place I can only hope we get what we had from The Willows.
From mom, myself and my husband - thank you.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for leaving us such a wonderful review, it was our pleasure to look after and care for Mom. You are more than welcome to come and visit us anytime, and please give our love to Mom, we hope she is doing well. I will make sure your kind and heartfelt words are shared with the team.

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Review of
The Willows Nursing Home
from E O (Daughter-in-law of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

Since early May 2024, my mother-in-law has resided at The Willows. From day one, we were all made to feel very welcome, and put at ease and any needs we felt my mother-in-law had were met and sorted immediately, and are still met. She's nurtured and cared for with genuine affection shown to all residents

by the staff. The cleanliness of the residents is exemplary with the nourishing food on offer each day quite amazing. Thank you, staff and management. We sleep at night now, a new experience.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for taking the time to provide us with such a positive review; it is our pleasure to care for your mother-in-law. I will ensure your kind and heartfelt words are shared with the team.

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Review of
South Hayes Care Home
from S R (Daughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

I have visited Southmoor numerous times to see my father who is a resident at the care home. Staff are very professional and friendly. The home is immaculate always clean and tidy. My father’s room is always extremely clean and well-kept. There are numerous activities to keep residents motivated and

active.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you for your kind words, I am so glad you think so highly of the home and the team, we try our best for all residents and having positive reviews helps the team achieve best outcomes for all. Kind regards Leanne

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Review of
Havencroft Care Home
from L S (Daughter of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience

My father has been residing in Havencroft for five years. The staff are second to none. No complaints.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Many thanks for your kind words, we will pass this onto the team!

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Review of
The Willows Nursing Home
from Cheryl N (Daughter of Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience

I was worried about my mom going into The Willows looking back on reviews, but I found all the staff from cleaners to carers and nurses to be very professional and caring. My mom was kept immaculate, and she was turned on a regular basis to prevent sores and was treated with respect. My family and I

were kept informed of any changes, and there was always a friendly member of staff on hand, offering us drinks, etc. Mom's room was sufficient. Only thing I can think to gripe about maybe is the place could do with a lick of paint now, carpets, etc.
Also, more going on, entertainment, but I believe they are employing someone.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for your review; I will pass your kind words on to our team.
We have taken your views on activities and maintenance onboard and have started to make improvements within these areas.

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Review of
South Hayes Care Home
from Beverley B (Sister of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience

Brilliant in all aspects of care to all the residents and families highly recommend them. My comments refer to at least the last 18 months. Every event put on for residents is amazing and fun. Have never had a problem with anything and always made very welcome when visiting my brother.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your lovely comments, We are a dedicated team and really do put our all into providing the best care for our residents. We are also happy that you are enjoying the events held within the home.

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Review of
Havencroft Care Home
from G H (Son of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience

My father has been a resident of Havencroft for over a year now. Throughout this time the staff have shown care, understanding and patience. My father has settled in well. The staff are kind and friendly whatever their role. I have great piece of mind that he is receiving a great standard of care.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Hi, thank you for your review and kind words. I will pass this onto the team!

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Review of
The Willows Nursing Home
from Julia K (Daughter-in-law of Resident) published on 7 February 2024

Submitted via Website • Report

Overall Experience

My elderly mother-in-law was transferred, with no discussion with family, to the home from the hospital following a fall. Looking at reviews, we were really worried but we didn’t have to be.
The staff went above and beyond their jobs to make her comfortable, spent time with her when family not visiting,

showed respect, kept her clean and pure compassion in her end-of-life week was outstanding from all staff members, be it the cleaner, volunteers or top nursing staff.
Family was kept informed at all stages and was made to feel welcome and was constantly brought drinks when we sat with her in her end-of-life moments so we didn’t have to leave her.
Home may need a bit of paint here and there but they have the excellent staff to care for your relatives and that's what counts.

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Review of
The Willows Nursing Home
from B K (Son of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

My 96-year-old mother was transferred to The Willows Nursing Home a few weeks ago following a short stay in hospital after a fall at her own home.
I found the staff to be extremely kind and attentive towards her, she took to them instantly and received the highest standard of care from them all.
The

staff always treated my mother with respect and dignity, always keeping me informed of any changes to her declining health.
I am really grateful to The Willows' staff for providing peaceful and dignified end-of-life care.

Reply from Karen Beale, Manager at The Willows Nursing Home

Many thanks for your kind words. I will ensure the staff are told of this review.

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Care Homes Owned by Regal Care Ltd

Regal Care Ltd Locations (5)

Regal Care Ltd Reviews (55)

The Willows Nursing Home

The Willows Nursing Home

The Willows Nursing Home

The Willows Nursing Home

Havencroft Care Home

South Hayes Care Home

Ernvale House Care Centre

Havencroft Care Home

The Willows Nursing Home

The Willows Nursing Home

Havencroft Care Home

The Willows Nursing Home

The Willows Nursing Home

South Hayes Care Home

Havencroft Care Home

The Willows Nursing Home

South Hayes Care Home

Havencroft Care Home

The Willows Nursing Home

The Willows Nursing Home

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