Regal Care Ltd in Worcestershire | 2 Care Homes

Review of
Havencroft Care Home
from Joan O (Partner of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

My partner was resident in Havencroft for just over a year. He had been in another home for respite and his daughter and I visited others prior to his arrival at Havencroft. The minute we entered the premises and met the staff we knew that would be the place for our much loved one and we were not wrong.

My partner was so well cared for by all the staff regardless of their official role everyone helped out. One never had a sense of hierarchical designation but always a sense of being cared for in a family situation. My partner even had his own herb patch to tend though health did not enable him to do much of the tending. We felt that our loved one received the very best of care and attention and are so very grateful to all the members of staff who looked after him with such tenderness during his final year. Could not have asked for a better home.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Many thanks for the wonderful review, I will pass on the kind comments to the staff. It was a pleasure to look after your partner for the time we knew him - he will be missed as well as the rest of the family. We will continue to maintain the lovely herb patch on behalf of you all!

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Review of
South Hayes Care Home
from L J (Daughter of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

The staff were compassionate and caring during the last few weeks of my father's life. They gave him lovely care, ensuring he was clean and comfortable. They treated the family so kindly and with understanding.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your lovely words mean some much to the home, it was a pleasure to look after him, it was so lovely to meet family from far and wide, you are always very welcome to come back and see us all. Thank you for allowing us to be able to care for Dad he really was an amazing gentleman.

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Review of
Havencroft Care Home
from Barbara B (Daughter-in-law of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My mother-in-law was only at Havencroft for a few weeks, but during that time, we couldn't fault the care she received and felt that communication between us and the staff was excellent. We would like, as a family, to thank the manager and the whole team who welcomed us into the Havencroft community

and took such good care of my mother-in-law. She was really happy to be there, and we were comforted to know that she was being so well cared for and was safe. Our thanks go to the whole Havencroft team.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Thank you for your kind words. In the short time we knew her, she was a lovely character and will be missed by us all.

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Review of
Havencroft Care Home
from A W (Wife of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

My husband was a resident at Havencroft for 13 months before his passing this week.
As a family, we cannot praise the staff and manager enough for their care and attention to my husband. There was always a warm welcome for us and a genuine interest by carers to learn about their residents.
The carers

had so many practical and person to person skills throughout his stay and we could not have asked for a better place for him to reside in. Thank you.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Many thanks for the kind and thoughtful words, we will share this with the team. Your husband was a lovely person and will be remembered by us all.

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Review of
South Hayes Care Home
from S R (Daughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

I have visited Southmoor numerous times to see my father who is a resident at the care home. Staff are very professional and friendly. The home is immaculate always clean and tidy. My father’s room is always extremely clean and well-kept. There are numerous activities to keep residents motivated and

active.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you for your kind words, I am so glad you think so highly of the home and the team, we try our best for all residents and having positive reviews helps the team achieve best outcomes for all. Kind regards Leanne

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Review of
Havencroft Care Home
from L S (Daughter of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience

My father has been residing in Havencroft for five years. The staff are second to none. No complaints.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Many thanks for your kind words, we will pass this onto the team!

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Review of
South Hayes Care Home
from Beverley B (Sister of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience

Brilliant in all aspects of care to all the residents and families highly recommend them. My comments refer to at least the last 18 months. Every event put on for residents is amazing and fun. Have never had a problem with anything and always made very welcome when visiting my brother.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your lovely comments, We are a dedicated team and really do put our all into providing the best care for our residents. We are also happy that you are enjoying the events held within the home.

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Review of
Havencroft Care Home
from G H (Son of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience

My father has been a resident of Havencroft for over a year now. Throughout this time the staff have shown care, understanding and patience. My father has settled in well. The staff are kind and friendly whatever their role. I have great piece of mind that he is receiving a great standard of care.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Hi, thank you for your review and kind words. I will pass this onto the team!

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Review of
Havencroft Care Home
from Annette P (Daughter-in-law of Resident) published on 27 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been in Havencroft Care Home for 7 years. She was able to walk and talk when she arrived. Right from the beginning they let her help with the watering of the tubs. She also did a little planting of flowers with them. She has always been looked after so well. The staff (all of them)

are like a family to us. We went into 2 other homes first (dirty and smelly). We cried when we got her into Havecroft after seeing the others.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Thank you for the lovely comments - it's been a pleasure to be looking after your mother-in-law for such a long period of time and being part of the Havencroft family. I will pass on your kind words to the team. Speak soon.

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Review of
Havencroft Care Home
from Margaret H (Wife of Resident) published on 24 April 2023

Submitted via Website • Report

Overall Experience

I just want to thank all the carers and nurses, at Havencroft Care Home for the most wonderful way they handled the sudden death of my husband from a massive stroke. The efficiency, and genuine kindness you all had when looking after him, during his stay, and also me and my daughter, when we arrived

within 20 minutes. We felt no-one could have been more caring and respectful. I was so glad to know that he was not alone and that the carer who held his hands must have been such a comfort to him, I had hoped he would be able to return for more respite, and maybe become a permanent resident.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Dear Margaret,
It was a pleasure to have known and looked after your husband at Havencroft. I will pass on your kind words to our team - please let us know if we can do anything else to support you at this difficult time.

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Review of
South Hayes Care Home
from D M (Daughter-in-law of Resident) published on 16 February 2023

Submitted via Website • Report

Overall Experience

My mother-in-law arrived at South Hayes in Dec 22 and was greeted by the most amazing, caring, considerate, kind and thoughtful manager and her amazing team. The room was lovely, bright, warm, comfy and safe. My mother-in-law was so happy and content, she would say how caring all the staff was and nothing

was too much trouble. We as a family felt the staff was extended family, always greeted by staff daily on our visit with hello and smiles and made to feel so welcome. The newly decorated rooms are beautiful, light, fresh and beautifully designed. The meals were outstanding and a good selection my mother-in-law would say. Sadly my mother-in-law passed away but she was content and happy and with the passing, the staff gave us the time and loving support we needed, a few days later we arrived back in South Hayes to collect all the belongings and to find they were all still in her room which I personally thought was lovely. Thank you to all the staff, you truly made happy memories.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your wonderful words. We are like one big family, and we want to always ensure that the care of the residents is always our priority, but family are also very important to us as a team as you are trusting us to care for your relative with high standards of care, dignity and respect at all times.
I am only able to do my job with the support of the team I have with me and the wonderful support we have from relatives.

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Review of
South Hayes Care Home
from A M (Son of Resident) published on 16 February 2023

Submitted via Website • Report

Overall Experience

My mother was brought to South Hayes Care Home from the hospital. As I cared for my mother, I was a little worried about her settling in and coping with being in a residential home. My mother was so settled chatting with staff daily enjoying her meals and feeling content. The manager and all the staff

gave my mother so much time and the care she needed. My mum wasn't one to join in activities as that's the type of person she was but despite that staff would always go into the room and sit and chat with her and give her the time and chats she loved. Always greeted by helpful friendly chats with staff and felt like family, staff would say how they love their job and it certainly showed with the time and effort within everything they would do. The manager deserves so much for not only the management roles but for the care, time and effort she gives her residents and their families and her staff. The rooms are beautiful and the newly decorated rooms are designed beautifully and highly recommended.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you for allowing us to be able to support mum and yourself through what was a difficult time for you to have others care for her; I will make sure the staff know of your support for them as a team. I am so pleased that mum settled quickly, and that was a comfort for mum and yourself. We are very proud of how the home is starting to look now, but I am also glad that we have not lost that homely feel.

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Review of
South Hayes Care Home
from P H (Daughter of Resident) published on 31 January 2023

Submitted via Website • Report

Overall Experience

My dad passed away at the end of last year and had been at South Hayes for five years. It is difficult to express in words just how grateful I am for the way South Hayes looked after Dad. He required quite a lot of care towards the end of his life and without exception, his care was always given with

compassion, with a smile and with the utmost consideration for his dignity.
The team at South Hayes didn't just care for Dad; they cared about him and made his final years happy and comfortable.
My heartfelt thanks to everyone at South Hayes for all you did for Dad. I am truly grateful.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your kind comments; it was an absolute pleasure to care for him. South Hayes is a family, not a workplace. We are all going to miss him and yourself.

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Review of
Havencroft Care Home
from Jane C (Daughter of Resident) published on 19 December 2022

Submitted via Website • Report

Overall Experience

Just a brief note to say a big and sincere thank you to you all for the care, attention and support you gave to my mother during her short stay at Havencroft Care Home in 2021. The efforts you made ensured that her final months were spent in a friendly, caring and comfortable environment where she felt

secure but best of all happy. On the few occasions when she left the home she was more than pleased to return to what she now referred to as home. Both the Havencroft staff and the home itself are a credit to your profession and somewhere you should all be extremely proud of.
Once again a heart felt thank you.

Reply from Ravi Kang, Business Manager at Havencroft Care Home

Hi Jane, it was a blessing to look after your mother for the time she was with us and she is missed by us all. Thank you so much for the lovely comments, I will pass this over to our team!

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Review of
South Hayes Care Home
from G O (Son-in-law of Resident) published on 25 November 2022

Submitted via Postal Card • Report

Overall Experience

I would recommend this care home. Our mother was so very much happy here; she was much loved by all staff, and she loved all of them. We are so happy she spent the last six years of her life at South Hayes. The staff here were like an extended family. Thank you to all concerned for their love, compassion,

empathy and care.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your lovely comments. I know, as a team, it was a privilege to care for her for as long as we did - so missed and family.

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Review of
South Hayes Care Home
from Amanda S (Daughter of Resident) published on 15 November 2022

Submitted via Website • Report

Overall Experience

All the staff are very professional, kind and helpful. The food is very good, and Mum always enjoys her meals. She has been very happy since she moved in January this year and likes to join in with the activities. Her room is very nice and spacious, and we have made it just like home with lots of her

personal possessions.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your kind words. All the staff appreciate the reviews from families and friends, and residents are always our number one priority within the home; we are like a family within the home.

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Review of
South Hayes Care Home
from Martin B (Son of Resident) published on 22 August 2022

Submitted via Website • Report

Overall Experience

The manager and her team do an exceptional job. It is always a pleasure to visit. Mum is very happy there, and the food is lovely, and the decor is impressive now. I am so glad we chose here, my dad was also very happy too.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you for your wonderful comments; they mean so much to us as we are just one big family here in the home. We also have such wonderful, understanding families. All we ever want to do is ensure they are safe at all times; it has been a difficult couple of years, and we will continue to do our very best for all we acre for.

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Review of
South Hayes Care Home
from Julie G (Niece of Resident) published on 22 August 2022

Submitted via Website • Report

Overall Experience

This care home goes above and beyond for the residents.
The care and support during Covid were amazing to all the residents. Times were hard for staff, families and residents, but we came through it!
My auntie is currently in this care home, and I have no doubt whatsoever for the care she receives

is 10/10.
Thanks, team.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your lovely comments. I am so grateful for all the support we have also had from families, and it is such a privilege to take care of your loved ones.

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Review of
South Hayes Care Home
from Kerry P (Niece of Resident) published on 25 April 2022

Submitted via Website • Report

Overall Experience

My uncle has recently moved into South Hayes. The food looks fabulous, and there is plenty going on for him to do and join in with.
The staff are all lovely and have made him feel at home there. We cannot thank them enough.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you for your lovely comments. We are so pleased that your uncle has settled in so well. Our residents are the heart of the home, and we just want them to feel like they are in a homely place with all the support that they require.

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Review of
South Hayes Care Home
from Nicola S (Daughter of Resident) published on 20 April 2022

Submitted via Website • Report

Overall Experience

My dad has been living at South Hayes care home for 5-days now. We decided, as a family, that he needed this move into care as his Parkinson’s condition has gotten worse. My dad has picked up massively in just a few days, and the staff and residents have welcomed him with open arms! He loves his bedroom

and says the food and staff are excellent. He loves looking out of his bedroom window onto the beautiful garden and view of the hills. He can do the move for himself now he has the adjusted facilities in place especially enjoying better sleep. Highly recommend South Hayes to anyone struggling with the decision of putting a family member into a care home.

Reply from Leanne Usherwood, Manager at South Hayes Care Home

Thank you so much for your kind words. We are pleased that your father is happy here at South Hayes and that we have been able to provide the care and support that he requires and deserves. It is never an easy decision to place loved ones in a care home, but our residents are the main priority within the home.

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Care Homes Owned by Regal Care Ltd in Worcestershire

Regal Care Ltd Locations in Worcestershire (2)

Regal Care Ltd Reviews in Worcestershire (28)

Havencroft Care Home

South Hayes Care Home

Havencroft Care Home

Havencroft Care Home

South Hayes Care Home

Havencroft Care Home

South Hayes Care Home

Havencroft Care Home

Havencroft Care Home

Havencroft Care Home

South Hayes Care Home

South Hayes Care Home

South Hayes Care Home

Havencroft Care Home

South Hayes Care Home

South Hayes Care Home

South Hayes Care Home

South Hayes Care Home

South Hayes Care Home

South Hayes Care Home

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