Stow Healthcare Group in Essex | 3 Care Homes

Review of
Horkesley Manor
from Sharon W (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

Could not fault the care and attention they bestowed on my father whilst he was there, from the groundsmen to the manager. Everyone was amazing. I would absolutely recommend this home to anyone looking for a safe and comfortable stay for themselves or a loved one. I will miss the staff and their friendly

faces and much-needed cups of tea.
My father passed away whilst he was there and he was treated with dignity and respect.

Reply from Charlie Diamond, Marketing and Communications Lead at Horkesley Manor

Thank you for your kind words. We're so glad you felt your father received the care and attention he deserved. Your recommendation and appreciation for our staff mean a lot to us.

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Review of
Cedars Place
from Mark W (Son of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

My mother was cared for in Cedars Place from January 2023 to November 2024. We were really happy with the care she received. The staff were kind and caring and showed real patience. Everyone was always happy to have a chat with us whenever we visited. The activities on offer were really varied and

she enjoyed taking part in some of them. We were always happy when we left after a visit that she was being well looked after.
The staff were supportive and exceptionally caring at the difficult time of her end of life care. We cannot thank them enough for looking after her for nearly the last two years of her life. We would definitely recommend Cedars Place.

Reply from Charlie Diamond, Marketing and Communications Lead at Cedars Place

Thank you for your heartfelt review. We're glad our team provided compassionate care and support during your mother's time with us. Your recommendation means the world to us!

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Review of
Halstead Hall
from Pauline P (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Staff always willing to help and extremely caring to my Mum who has vascular dementia.
Mum is a very fussy eater and chef always manages to make something to try to please her.
From senior staff to the lovely cleaning ladies, we've always found them very kind and patient.

Reply from Ruth French, Director at Halstead Hall

Thank you so much for sharing such a warm review. We are delighted the chef is supporting your mum so well with her nutritional needs!

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Review of
Cedars Place
from J S (Granddaughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My Nana came for temporary respite care following a hospital stay. We chose a lovely front facing room where we knew Nana would enjoy looking out of the window and the room was perfect for what she needed. We couldn't be happier with the care she received, everybody made her feel very welcome and included.

All the staff are wonderful and we're very grateful that they made her stay a comfortable one. Cedars Place is a lovely care home that we wouldn't have any hesitation in recommending.

Reply from Charlie Diamond, Marketing and Communications Lead at Cedars Place

Thank you so much for your kind review. We're thrilled to hear that your grandmother's stay was comfortable and that she felt welcomed. Our team is grateful for your trust and recommendation and we truly appreciate your feedback.

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Review of
Cedars Place
from S C (Son of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

The care provided to my dad whilst he was with you form June - November was outstanding. All staff were so kind, not only to my dad, but to us family members who were also going through a tough time during this period. My dad was kept comfortable and were kept informed and consulted with every difficult

point during his time with you. All staff showed great compassion and dad could not have spent his final months anywhere better suited to his needs. Thank you all very much for the great care you provide, it really is appreciated.

Reply from Charlie Diamond, Marketing and Communications Lead at Cedars Place

Thank you so much for your kind feedback. We are so pleased to have been able to care for your dad and support your family during such a challenging time - your appreciation means a great deal to the team.

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Review of
Cedars Place
from Mark N (Son of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

We as a family have been impressed with all aspects of the home and are grateful that mum is in a safe and happy environment.
The lounge and garden are well maintained, making visits enjoyable and
allowing residents to keep in contact with the seasons.

Reply from Charlie Diamond, Marketing and Communications Lead at Cedars Place

Thank you for your kind review, in particular your comments on the lounge and garden. We agree it's important to keep these communal areas at their best so residents and visitors can socialise, enjoy activities and get the most out of each season.

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Review of
Cedars Place
from Karen C (Daughter of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

The care my mum gets is fantastic, there is always someone there if she needs anything and she is always busy doing activities. If there is ever a problem someone is always in contact, her room is lovely and has everything she needs.

Reply from Charlie Diamond, Marketing and Communications Lead at Cedars Place

Thank you so much for such a glowing review! It's wonderful to hear you and your mum are so happy with her level of care and the staff will be delighted to hear your comments.

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Review of
Cedars Place
from Alvin M (Next of Kin) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My mum is getting all the care she needs. I don't have any issues or problems with how she is being looked after. We had a little episode where her drinks were put somewhere else so they couldn't be found but they were eventually found after we replaced them.

Reply from Charlie Diamond, Marketing and Communications Lead at Cedars Place

Thank you so much for taking the time to rate our home so highly, it's wonderful to know you're happy with the care your mum is receiving.

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Review of
Horkesley Manor
from Mark R (Son of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My mother who has Alzheimer's has been residing in Horkesley Manor for a year and a half. I am so thankful for the way the staff care, respect and are being so kind to my mother and us as a family. Nothing is too much and the level of care is of a very high standard. The room my mother has and the Aspen

Memory Centre is just a wonderful place to be in. Always clean. As a family, we know that our loved one is safe, secure and her wellbeing is being catered for to a very high standard. We cannot ask for more.
Thank you so much for all you do, I would not hesitate in recommending Horkesley Manor to anyone else who needs care for their loved ones.

Reply from Charlie Diamond, Marketing and Communications Lead at Horkesley Manor

Thank you so much for your very kind words about the care your mother is being given at Horkesley Manor, especially around our Aspen Memory Centre. We are so delighted you are happy with the level of care she's receiving and thank you so much for giving 5 stars all around! Your feedback is incredibly important to us and the staff team at the home will be delighted with your comments.

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Review of
Cedars Place
from Stephen C (Son of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Cedars Place is a lovely environment with caring staff. The end of life care that our mum received was excellent and we are grateful for everything you have done for her, including looking after and comforting dad when he came to visit, giving him a hug and making him a cup of tea. It would have been

better if we could have been consulted on the care plan when mum arrived, rather than a week into her stay, so that more appropriate meals could have been provided.

Reply from Charlie Diamond, Marketing and Communications Lead at Cedars Place

Thank you for taking a moment to leave us such a positive review. It is heartwarming to read that not only were we able to care for your mum but also comfort your dad too. Your feedback means a great deal to us and we will be sure to share your comments with the team.

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Review of
Halstead Hall
from Christian O (Friend of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Halstead Hall is an excellent care home situated in a beautiful setting surrounded by trees and fields. The staff are responsive, caring and professional, always with time to chat. I have no hesitation in vouching for the professional integrity of the nurses/care staff in this excellent home.

Reply from Eve Fynn, Marketing and Communications Lead at Halstead Hall

Thank you for rating Halstead Hall with five stars throughout! Your feedback is incredibly important to us and the staff team at the home will be delighted with your comments.

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Review of
Cedars Place
from Vicky N (Daughter of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

My dad went into Cedars Place for end of life care for 5 days before he died. The care he received was amazing and I can't thank the staff enough for looking after him with such dignity.
Mum then needed to go into Nursing Care as she is bedbound with advanced Parkinson's and we knew exactly the best

place for her. Moving into a nursing home could potentially have been a traumatic one but on arrival she was fussed over and made to feel so welcome and it was such a relief to know she was going to be so well looked after.
The care she receives is so personal to her needs and they have managed to get her to sit in a chair in the dining room, which she hasn't been able to do for 2 years at home. It means the world that I can spend time with her at a table and not at her bedside.
Every member of staff are so caring, loving and compassionate and they love the residents like they were their own relatives.
I honestly cannot recommend Cedars highly enough. Thank you so much.

Reply from Eve Fynn, Marketing and Communications Lead at Cedars Place

It is so heartwarming to read that not only were we able to care for your dad but also care for your mum now too. We are delighted to hear how happy you are with the level of care provided at Cedars Place and that you would highly recommend the home. It is a pleasure to be able to support you as a family and we can't thank you enough for taking the time to leave us such a warm and positive review.

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Review of
Cedars Place
from S B (Daughter of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

Our mother came into Ceaders Place in September. We were very pleased with the cleanliness, and freshness. The staff are all very friendly and professional, willing to help and put you at ease. Mum seems to be a little more relaxed now. She is bed ridden so needs a lot of attention which she gets and

it takes some of the pressure of us. Would definitely recommend Ceders Place.

Reply from Eve Fynn, Marketing and Communications Lead at Cedars Place

Thank you for submitting such a wonderful review. We are delighted to hear that you are happy with the care provided to your mum and that you would recommend Cedars Place. Your comments means a great deal to us. Thank you for taking the time to share your feedback.

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Review of
Cedars Place
from Jane P (Daughter of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

On my first contact with Cedars, I found the staff exceptionally helpful at a worrying time for my Mum to make the transition from hospital. We chose Cedars after an initial visit and speaking to people who knew residents in the home. Staff are always approachable and understanding, they have soon got

to know Mum and are dealing with Mum's anxiety and aggression with patience and respect. Mum always looks comfortable in her lovely quiet room in an area that other residents do not wander in. This was so important for us to know she is safe. This puts the family at ease after a difficult few months.

Reply from Eve Fynn, Marketing and Communications Lead at Cedars Place

Thank you for your kind words and wonderful feedback. We are so pleased to hear that your mum feels safe and comfortable, and that you find staff to be approachable and understanding. Your comments mean a great deal to the team and we will be sure to share your review with them.

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Review of
Horkesley Manor
from Alan T (Resident) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

My world collapsed November 2022 due to Parkinson's. I was less that 50% operative and worsening. My family made a wise decision, Horkesley Manor. It has wonderful staff suffice all my needs. I will if needs be spend the rest of my life here. I am extremely lucky to have found you. Thank you.

Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

We are thrilled to hear how happy you are at Horkesley Manor! Staff will be delighted to read your positive comments which we will be sure to share with them. Thank you so much for taking the time to submit a review.

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Review of
Halstead Hall
from B B (Son of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

My mum has just spent the last 5 weeks on respite at Halstead Hall, having spent the last 3 months bouncing between hospital and home social care packages. From the moment she arrived at Halstead Hall, we noticed a significant improvement in her physical and mental health. She was treated as part of

the family and made to feel very special. The professional support and caring nature of all the team was fantastic. Having spent several months worrying about her health, I was at last able to relax, knowing that she was being looked after. I couldn't recommend Halstead Hall enough. I have had experience of several residential care homes with other relatives and this is by far the best.

Reply from Eve Fynn, Marketing and Communications Lead at Halstead Hall

We are delighted to read your positive comments about your mum's respite stay at Halstead Hall, thank you so much for taking the time to share your thoughts with us. It is wonderful to hear that you saw a significant improvement in your mum's physical and mental health and that you found the team to be supportive and caring. Your feedback means a great deal to us and we will be sure to share it with the staff team at the home. Best wishes.

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Review of
Horkesley Manor
from Keith M (Husband of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience

My wife has been a resident at the home for approximately eight years. During that time, she has received excellent care through the different stages of her debilitating disease.
Now that she is receiving palliative care, that excellent standard continues from the dedicated staff. The carers, nursing

staff, kitchen staff, cleaners and the management team are really friendly and helpful.
The home itself is constantly having improvements carried out, so it feels welcoming and comfortable with
well-maintained surrounding grounds. Well done and thanks to all.

Reply from Ruth French, Director at Horkesley Manor

Thank you so much for sharing such lovely reflections on the work of the team at Horkesley Manor and the way in which this has supported your wife and you too. We will continue you to support you through this current difficult time. We are so pleased the refurbishment of the home has made such a difference.

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Review of
Halstead Hall
from Becki M (Granddaughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Halstead Hall is outstanding from the moment you drive in, it's set in beautiful grounds with an interior to match there is a very homely feel as soon as you walk in the door.
My grandmother is on respite and all staff from management, care staff to the domestic team have been fantastic at making her

feel at home. Focusing on her needs and wishes and paying attention to what's important to her.
Every member of staff I have seen during my visits has been welcoming with a smile and offer of help.
The activities have been well thought out with lots of effort to provide stimulation throughout the day, my Nan loved the 'beach day' where the seaside came to them!
My nan had a birthday during her stay, they accommodated family visits throughout the day and made a fuss out of her with a stunning birthday cake.
As a family we can't thank the Halstead Hall team enough, they have provided support, guidance and reassurance to my nan while we navigate this new stage of her life.

Reply from Eve Fynn, Marketing and Communications Lead at Halstead Hall

We are delighted to read your comments and learn all about your grandmother's respite stay at Halstead Hall. It is wonderful to hear that you have found staff welcoming and supportive and that your grandmother has enjoyed the activities that have been offered to her. Your feedback means a great deal to us and we will be sure to share them with staff. Thank you for taking the time to submit a review. Best wishes.

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Review of
Halstead Hall
from M M (Resident) assisted by family/friend published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience

This is the third respite experience I have had and, as always, it has met my needs both in the care and activities. A special cake was laid out for my 91st Birthday which staff joined in to sing Happy Birthday. And while I am glad to get home, I would be happy to return for my respite care and my family

always like to meet cheerful staff and lovely house and gardens.

Reply from Eve Fynn, Marketing and Communications Lead at Halstead Hall

We are delighted to hear how wonderful your respite stay was at Halstead Hall and that you would be happy to return again in the future. Thank you for taking the time to share your feedback with us. Best wishes.

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Review of
Cedars Place
from L W (Daughter of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

I have been so very impressed with the level of care my father has received since leaving the hospital. It is the first time in five years I have been able to relax knowing he is in safe hands. He was previously in a different care home.

Reply from Ruth French, Director at Cedars Place

What a fabulous review of Cedars Place to receive! We couldn't be more delighted that you are so impressed with the level of care your father has received, and can fully appreciate how much this helps you too. Thank you for taking the time to share your views with us.

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Care Homes Owned by Stow Healthcare Group in Essex

Stow Healthcare Group Locations in Essex (3)

Stow Healthcare Group Reviews in Essex (272)

Horkesley Manor

Cedars Place

Halstead Hall

Cedars Place

Cedars Place

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Horkesley Manor

Cedars Place

Halstead Hall

Cedars Place

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Horkesley Manor

Halstead Hall

Horkesley Manor

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