Care Home Owned by Stow Healthcare Group in Norfolk

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Stow Healthcare Group in Norfolk

Only the locations & reviews in Norfolk for Stow Healthcare Group are showing below.

View the details of all 8 locations (with 678 reviews) owned by Stow Healthcare Group

Stow Healthcare Group Locations in Norfolk (1)

1 Care Home owned by Stow Healthcare Group in Norfolk
Ford Place

Ford Street, Thetford IP24 2EP 

9.9 115 reviews
"Dad went into Ford Place straight from hospital. Mum and I visited the home the day before Dad went in, and was shown his room and around…"   Read all 115 reviews
Location Type Care Home

Ford Place is a Grade II listed building set in idyllic grounds and situated in the market town of Thetford in the Breckland area of Norfolk. They provide first-class 24-hour nursing care for older residents and also offer short-term stays for respite… Read more about Ford Place

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Younger Adults
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 55 Rooms

Stow Healthcare Group Reviews in Norfolk (115)

9.8

Stow Healthcare Group has a Group Review Score of 9.8 (9.827) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Stow Healthcare Group must have a Review Score.

Overall Experience
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Review of

Ford Place

from A B (Son of Resident) published on 6 November 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad went into Ford Place straight from hospital. Mum and I visited the home the day before Dad went in, and was shown his room and around the facilities. Unfortunately, he wasn't in there for long before he passed away. But we found all the staff very friendly and professional, and we can't thank them
enough for all their help and support.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place
Thank you for taking the time to share your kind words. We're so glad our team at Ford Place could offer support and care during a difficult time, and we send our sincere condolences to you and your…read more
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Review of

Ford Place

from Carrie B (Daughter of Resident) published on 31 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are so thankful that Dad was able to spend his last couple of months at Ford Place Nursing Home. It was a worry as he had been in another care home since 2018 and was so loved by the staff there but his care needs meant he needed more for his last few weeks. We did our research and chose
Ford Place for him. I cannot put into words how lucky we feel that they were able to take Dad. The kindness and care shown to Dad was beautiful. We were kept updated about every single thing, even if it was a new prescription for a cream or a bed sore. If there are any concerns they will call you no matter the time of day or night, early hours of the morning etc. All the staff are amazing, the house is beautifully clean, the grounds are beautiful for the residents who are able to get out into the fresh air. The socail media page showing the activities that are put on melts my heart and I wish that Dad had been well enough to take part. Dad died with absolute dignity here. 100% recommended.
Reply from Eve Fynn, Marketing Manager at Ford Place
Thank you so much for your heartfelt review. We're truly honoured to have cared for your dad during his final months, and it means a great deal to know you felt supported and informed throughout. Your…read more
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Review of

Ford Place

from Sandy A (Wife of Resident) published on 8 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a nursing home that goes the extra mile! My husband was a resident for 5 months for palliative care. He was treated with the utmost kindness and patience despite him being very grumpy at times..the staff also looked after me. His friends wanted to bring the "pub" to him and the staff
enabled that to happen. Other visitors commented that it was the best nursing home they had ever been to and I can 100% recommend it.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place
Thank you for sharing such heartfelt words. We're so pleased our team could make your husband's time with us as comfortable and personal as possible, and it's lovely to hear those special moments,…read more
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Review of

Ford Place

from Sara V (Sister of Resident) published on 7 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Had nothing but a positive experience at Ford Place. The staff are all so kind. There is always laughter and a happy atmosphere around the place. My brother is not the easiest person to deal with, but they have been so patient and kind to him. He has improved so much in his mindset due to the care and
kindness he has received. 100% recommended.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place
Thank you for such a lovely review. We're delighted to hear your brother has settled in so well and that our team's kindness and patience have made such a positive difference. It means so much to know…read more
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Review of

Ford Place

from Bertie F (Brother-in-law of Resident) published on 3 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I think this is such a great home as the staff are the greatest and nicest I have ever witnessed. They truly make it a pleasure to visit and they are so caring to my brother-in-law, I couldn't wish for a better place
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place
Thank you for your lovely words. We're so pleased to hear how much our team's care and kindness mean to you and your brother-in-law, it's wonderful to know his home feels like the right place.
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Review of

Ford Place

from Deborah T (Daughter of Resident) published on 24 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
After my mum arrived she was treated with the upmost care and dignity. She had quite complex medical needs and was receiving end of life care. I cannot praise the Manager , the Nurses, the Activities Team, and all the staff who took care of my mum enough, they were wonderful. She was only there just
over a month before she passed away but I know that all her needs were met at all times and for that I am forever grateful. Having never seen inside a nursing home before, I was taken aback by the facilities that they had, the cleanliness of the place and the can do attitude of all the staff. Thank you all my the bottom of my heart for your professionalism, support and care for my mother and myself.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place
Thank you for your kind words. We're truly grateful to have been able to support your mum and your family during such a difficult time. Knowing you felt her needs were met and that our team made a…read more
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Review of

Ford Place

from Laura G (Daughter of Resident) published on 1 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum stayed here for 4 months receiving end-of-life care before sadly passing away recently. I cannot praise the staff highly enough. They work so hard to make residents and families comfortable, nothing is too much trouble, and they always greet you with a smile.
Special thanks to all the nurses
and staff who cared for Mum in her final days. They made what was a very difficult time for us as calming as possible.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place
Thank you so much for your kind words. It was our privilege to care for your mum, and we're glad we could bring some comfort to you all during such a difficult time.
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Review of

Ford Place

from J F (Daughter of Resident) published on 1 April 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff seem very friendly, patient and caring. On my previous visit I was able to eat lunch with mum in the dining room, and joined in one of the afternoon activities which are provided. My mum is settling in now and as a family, we really appreciate the supporting help that Ford Place provides.
Thank you!
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place
Thank you for your kind feedback. We're glad to hear your mum is settling in well and that you've also enjoyed getting involved in the home's life. Please don't hesitate to share any suggestions with…read more
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Review of

Ford Place

from Lisa B (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Ford Place for almost 2 months and sadly passed away yesterday. I cannot praise the care home enough. The staff were lovely and friendly and were very accommodating. He was kept comfortable until the end, and was treated with such dignity during his passing.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place
Thank you for your kind words. We're grateful for your appreciation and pleased that our team provided comfort, dignity, and support during your dad's time with us.
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Review of

Ford Place

from J P (Father-in-law of Resident) published on 25 February 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law stayed at Ford Place Thetford during end-of-life care. From the start of his care in December to the 18th February when he passed the staff were outstanding. The manager was attentive and supportive in every situation we went through. The home administrator was so genuinely caring and
supportive throughout the whole time of his care. The nurses were so compassionate and caring towards my father-in-law and they showed him dignity and respect until the very end. I will always be thankful to all of the staff at Ford Place for the outstanding care he received. I will always be thankful to the nurses for the respect and care they gave to him. His last hours of care from one of the nurses in particular will always be appreciated and remembered forever. I am so grateful for all the support and care from all the staff at Ford Place you are all truly amazing people.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place
Thank you for your thoughtful review. We are truly honoured to have cared for your father-in-law during this time and your appreciation of our team's compassion and support means so much to us.
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Review of

Ford Place

from Tracey G (Stepdaughter of Resident) published on 20 February 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepdad was a resident at Ford Place Care Home in Thetford receiving end-of-life care. The staff were outstanding with the care he received and the support they gave me. The staff went above and beyond to care for my stepdad's needs every single day. He passed away on the 18th February and I was
so overwhelmed and appreciative of the care, support and compassion the nurse who cared for him in the last hours of his life showed to myself, my aunt and my stepdad. I will always be thankful for choosing this home to care for my stepdad as the staff here are all so genuinely caring and I will miss seeing their happy inviting faces every day.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place
Thank you for sharing your experience. We're happy to have provided such care for your stepdad and supported your family. Your appreciation for our staff's compassion means so much.
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Review of

Ford Place

from Beverley B (Niece of Resident) published on 20 January 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is such a friendly family establishment always happy to help and has very caring staff l as a visitor feel l can treat the home as home from home and can take my aunt out whenever she wants to go out
Reply from Ruth French, Director at Ford Place
Thank you so much for sharing your lovely review of Ford Place. We pride ourselves on being family-friendly and we are so pleased it is providing a home-from-home experience.
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Review of

Ford Place

from Michelle D (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Ford Place for 10 days of palliative care. She was made very comfortable in the short time she was there. The manager and staff went above and beyond their ability to care for my mum. Also made time to talk to us explaining everything as mum's care went along. Thank you.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place
Thank you for taking a moment to leave us such a warm and positive review. Your feedback means a great deal to us and we will be sure to share your comments with the team. Best wishes.
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Review of

Ford Place

from M W (Son of Resident) published on 7 November 2024
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent her last 2 years in Ford Place on end of life care. She received excellent and dignified care during this time. I cannot praise the staff at the home enough. They treated mum with kindness, care and consideration through difficult times. The manager and staff were always there for us
and extremely professional and helpful. Mother enjoyed the outside and fresh air, so the setting of lawns, a river and abundant wildlife were very therapeutic. Thank you to the team, you should be proud of yourselves.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place
Thank you for submitting such a warm and positive review for Ford Place. Your comments mean a great deal to us and we will be sure to share them with the staff team at the home. Warm regards.
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Review of

Ford Place

from Hermione B (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum came to Ford Place in 2003 and I think has been the longest resident in this care home, this is testament alone to the care and consideration the staff have for the residents. Mum didn't have too much to look forward to but she was always greeted with a kind and friendly face and this I am sure
brightened her day. A few of the staff had been at the home for as long as my mum and they became her family and friends, this was the reason we decided to have her wake at Ford Place so the staff could also celebrate her life with us. I wasn't sure how this would be taken when I mentioned it but was so pleased when the managers said it would be an honour to host such an occasion.
Myself and my brother and also mum's late husband cannot thank the staff enough for their wonderful care of my late Mum, I will miss not coming to Ford Place myself as I have done for so long, but time is a great healer and all I can say is keep doing the fantastic job that you have as it is so much appreciated
Reply from Ruth French, Director at Ford Place
We were privileged to have supported your mum for so long at Ford Place, and the team have felt her absence keenly. Thank you so much for sharing your lovely words with us - you will always be welcome…read more
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Review of

Ford Place

from Heather P (Sister of Resident) published on 10 September 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been at Ford Place for several months, due to the deterioration of a lifelong physical condition that made it impossible for him to manage independently. The staff have been so friendly and always treat the residents with respect, which has made it easier for him to accept that it was
time to make the decision to move to residential care. He's made friends with staff and other residents and enjoys the many activities on offer, and most importantly we all feel he's in a safe place where his needs are met and his dignity respected. The beautiful surroundings are also a big plus for him as he loves the natural environment.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place
We are delighted to read your comments and thrilled to learn how settled your brother is while staying at Ford Place. It is great to hear that he is enjoying the activities and that as a family, you…read more
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Review of

Ford Place

from J N (Mother of Resident) published on 3 September 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late son was moved to your wonderful home from another hospice in early May. It was an extremely difficult time for him also all of the family. He was at all times cared for with kindness humility and loving care by all the fantastic staff. My son spent his final days there with sincere thanks to
all of you and the Manager. Be very proud of your great team and thanks to you for your kindness.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place
Thank you for your kind words and for providing Ford Place with such a warm and positive review. Your comments mean a great deal to the team. Best wishes.
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Review of

Ford Place

from Bob W (Cousin of Resident) published on 9 August 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the very short time that our cousin was with Ford Place, he was looked after and cared for very well.
From the very first contact and the following, with both the managers, staff in all departments, plus the contact with head office, was excellent, helpful, thoughtful, informative and responsive.
It
was a shame that we could not have managed to get him to Ford Place earlier, from the London area, and then he would have appreciated the surrounding grounds and the staff. Thank you.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place
Thank you for taking time out of your day to submit a review for Ford Place, your kind feedback means a great deal to the team. Best wishes.
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Review of

Ford Place

from T H (Sister of Resident) published on 23 July 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister at the tender age of 51 suffered the horrific last stages of multiple sclerosis and was fortunate to be placed in Ford Place. She was treated with such dignity, support, professionalism and care until her final passing. The support that both she and myself received was priceless. I cannot
rate Ford Place highly enough.
Reply from Ruth French, Director at Ford Place
We are so sorry to hear of your difficult loss. We are so pleased that at such a difficult time for you, both you and your sister we able to be supported so brilliantly by the team at Ford Place.…read more
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Review of

Ford Place

from Sarah M (Daughter of Resident) published on 8 July 2024
Submitted via Website • Report
Overall Experience 4.0 out of 5
I found the Care Home very clean and all the staff, the cleaners, carers and office staff very helpful and no job was too much they cared for my father and gave him the best care they could.
I would recommend the home to everyone.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place
Thank you for your kind words. We really appreciate you sparing a moment to share your feedback about Ford Place. Best wishes.
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Awards / Recognitions (2)

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