Stow Healthcare Group in Suffolk | 4 Care Homes

Review of
Melford Court
from Ruth C (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

My Mum spent the final few months of her life at Melford Court.
The staff were amazing. They were patient and caring of both my Mum and myself. They supplied her with drinks and biscuits when she wanted them - no matter what the time of day or night!! They were there for me when I needed a shoulder

to cry on when things got too much for me as Mum neared the end of her life.
When the time came, they were respectful of Mum's wishes and made sure she was comfortable.
She was happy staying at Melford Court, and I was able to relax knowing she had the 24-hour care she needed.

Reply from Charlie Diamond, Marketing and Communications Lead at Melford Court

Thank you so much for your kind words. We are honoured to have been able to support both your mum and yourself during such a difficult time. Your appreciation means a lot to our team.

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Review of
Manson House
from David T (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Manson House is an excellent Care Home. My father is very well looked after and he is happy living in the home. There are plenty of staff and they are all very friendly. The building is well looked after and clean. My father has a lovely room and there are several very pleasant reception rooms downstairs

for activities and in which residents can relax.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your thoughtful review. We're delighted your father feels happy and well cared for at Manson House. Your kind words mean a lot to our team.

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Review of
Manson House
from T S (Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

This care home is well led and managed and the influence and values of the manager resonate throughout. All the care staff are immensely patient and attentive to individual care needs and ensure the stay is as comfortable and fulfilling as possible.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your kind words, the team at Manson House will be so pleased their efforts are seen and appreciated.

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Review of
Brandon Park
from Simone M (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Dad passed away in hospital in June 2024. Both parents had been residents at Brandon Park since December 2019 (Mum), January 2020 (Dad).
Within days of Dad's 2020 arrival, both parents were moved to a lovely double room to share, where their different and complex medical/health needs were met with

utmost care and dignity.
After Dad's passing, the compassion and sensitive understanding shown was absolutely first-rate! The care shown by the Brandon Park "family", from director-level to carers at every level, we couldn't have been better cared for. Not said at all lightly, they all feel like an extension of our caring, warm family.
Mum's deteriorating vascular dementia was worsened by the upset of losing Dad; her husband, best friend and partner of almost 65 years. When Mum needed to be moved to a smaller, single room, it was handled with such caring sensitivity, forethought, kindness, compassion and grace that cannot be faulted.
Thank you so much!

Reply from Charlie Diamond, Marketing and Communications Lead at Brandon Park

Thank you for your thoughtful feedback. We're pleased to have been able to support your family during this time. Your kind words about our care are truly appreciated and we remain committed to providing the highest standard of support for your mum.

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Review of
Brandon Park
from G H (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

The home administrator at Brandon Park organised a fantastic trip to the pantomime. I was able to sit with Dad on the bus which accommodated his wheelchair. This trip allowed him to get out of a social event and also to see the countryside on the way up. He very much enjoyed the trip out and is looking

forward to future trips to the seaside etc.

Reply from Charlie Diamond, Marketing and Communications Lead at Brandon Park

Thank you for your kind words. We're delighted to hear your dad enjoyed the trip and look forward to organising more outings in the future.

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Review of
Manson House
from L N (Granddaughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I have been extremely happy with the care Grandad has received since being at Manson House. Grandad was unsure that a care home was for him, but he has fully embraced the activities that have been offered. He enjoys going to the garden room and socialising with other residents. I have been very pleased

with the care Grandad has received. The staff are very kind, caring and approachable.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your lovely review! We're so happy to hear that your grandad has settled in and is enjoying the activities and socialising in the garden room. Our team takes great pride in providing kind and caring support, and it means so much to know it's appreciated!

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Review of
Manson House
from J G (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I have found the care for my father not only professionally administered but provided in a genuinely warm and caring manner. Like anyone, I was anxious about him making the transition to the care environment but they have really made him feel at home.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

It's wonderful to hear that your father feels at home with us. We understand how challenging such transitions can be and we're so glad our approach has helped ease the process. Your review means a lot to our team.

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Review of
Manson House
from Jane H (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mother, very reluctantly I have to say, went to Manson House for two weeks of respite care on October 3rd 2023. After only a week she told us she didn't want to leave and has been a resident ever since. As a family, we are so grateful to the exceptional staff for taking such good care of her and

most importantly making her feel safe. I don't think Mum could be any happier than she is at Manson.

Reply from Ruth French, Director at Manson House

Wow! What a fantastic review to receive! We are so pleased that your mum is doing so well and is really happy - we couldn't ask for any more. We agree our staff are exceptional and we are very happy they make such a difference to your mum!

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Review of
Manson House
from Andrew T (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mum moved into Manson House in November and we've been really impressed with the level of care she's received since then.
Despite initially being in a room that wasn't 100% suitable the team did everything they could to make sure Mum was still comfortable and as soon as a room that was more appropriate

became available we were given the opportunity to transfer.
All members of staff have been really supportive of Mum's needs and a special mention must go to the food on offer, I've had a few meals at the home with Mum and they're fantastic!

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your positive feedback. We are pleased to hear your mum feels well cared for and was able to move into a room more to her liking. Ensuring comfort and meeting individual needs is our priority and we're glad you've enjoyed the dining experience as well. Your comments are greatly appreciated.

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Review of
Manson House
from Caroline S (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

So delighted at how quickly my mother settled in and had made many good friends. Lots of fun activities to join in with and a garden and summer house she uses all seasons.
The staff couldn't be more helpful, caring or welcoming.
Mum's room is light and welcoming. She has much of her own furniture

there. Always kept clean and tidy by super staff who are second to none in my opinion and I've worked in a fair few nursing homes in the past and Manson House outshines them all.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your wonderful feedback. We're thrilled your mother has settled in so well and is enjoying Manson House with new friends! It's great to hear our team's care and dedication stand out. Your kind words mean so much to us!

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Review of
Melford Court
from Phillip K (Grandson of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

All the staff are extremely friendly and look after our family member.
We are happy with the care she receives at Melford Court.
In terms of improvement, a bigger en suite in the room would be advantageous and ensure the resident is frequently checked upon for toileting needs.

Reply from Charlie Diamond, Marketing and Communications Lead at Melford Court

Thank you for your feedback, it's good to hear your family member is being well looked after and you're happy with their care. We are pleased to have a variety of bedroom and en suite sizes to suit all budgets, if you find your loved one would benefit from a larger space, we'd be delighted to show you options. Residents requiring continence support are monitored closely by staff, but if you feel additional help is needed, please do just let us know.

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Review of
Melford Court
from Tracey C (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Very happy with the care and support that Mum receives here at Melford Court. Mum seems to have settled very quickly. I would like to thank the nurses and carers for their help and support with Mum's anxiety.

Reply from Charlie Diamond, Marketing and Communications Lead at Melford Court

Thank you for taking the time to leave such a positive review, it's wonderful to hear you're happy with the care your mum is receiving and that we've been able to assist with her anxiety.

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Review of
Brandon Park
from Sally H (Daughter of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

Enthusiasm, energy, inclusivity of the activities team is the daily highlight in this home. Activities of what may be going on in the activities room has got my dad up daily and engaged. Events in the calendar are marked and planned for well in advance, with all residents making, cutting, painting -

all responsible for the final effect - stow in the snow at Brandon Park is truly impressive!

Reply from Ruth French, Director at Brandon Park

Thank you for your wonderful review of life at Brandon Park. We are delighted that activities are making such a difference to your dad's life. Their stow in the snow display was truly amazing!

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Review of
Brandon Park
from Edmond A (Nephew of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Every time I visited my aunties I have been warmed by the tentative care they are receiving. Every effort is made to ensure they were comfortable and given the chance to join in with activities that are taking place. The team are full of energy and always keeping people upbeat. It is lovely to see my

relatives smile again.

Reply from Ruth French, Director at Brandon Park

Thank you for you fantastic and kind words - we love what you say about the energy of the team and the importance they place on keeping residents positive and engaged!

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Review of
Brandon Park
from Lynne M (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Since mum moved here from another nursing home in September, we have realised how a good nursing home should be. Mum is happy, very well cared for and stimulated with a wonderful activities team. We no longer worry that she isn't being looked after properly. The staff are lovely, always cheerful and

love mum's cheeky nature. Mum couldn't be in a better place.

Reply from Ruth French, Director at Brandon Park

We are delighted that Brandon Park is viewed by you in such a positive light! The team put their heart and soul into making this the best home it can be.

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Review of
Brandon Park
from Helen B (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been resident here for 16 months now and I am extremely happy and pleased with the care she receives. It was a very difficult decision for mum to go into a care home, but the carers and staff have all been wonderful and have put my mind at rest. There is always plenty of activities going

on for all of the residents. I can't fault the care that mum gets.

Reply from Ruth French, Director at Brandon Park

Thank you so much for your lovely comments about the quality of care provided at Brandon Park - it means a huge amount to the team!

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Review of
Brandon Park
from Hector D (Husband of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Overall experience is positive. General support is good with certain individuals providing excellent support. Questions remain regarding the menu for the tea meal.

Reply from Ruth French, Director at Brandon Park

We are very pleased that your overall experience of Brandon Park is positive. We are committed to continuously improving all elements of our provision, so please do share your preferences for supper options with the management team so they can support your wife.

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Review of
Brandon Park
from Jonathan C (Son of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been cared for in the home for 18 months. The staff who care for my mother are very friendly and professional, and look after my mother's every need. The activities laid on by the activities team are varied and entertaining, and enjoyed greatly by the residents. It is a place of happiness

and safety for the residents.

Reply from Ruth French, Director at Brandon Park

We agree that the activities team are doing brilliant work at Brandon Park and they are supported by wonderful carers. We are delighted your mother's every need is being looked after.

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Review of
Brandon Park
from Neville S (Brother of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

On our last 2 visits we have been invited to join in organised activities which proved to be very beneficial for the residents and enjoyable for all concerned. One staff member in particular deserves particular mention as she has a superb rapport with the residents and has a way with her that is both

professional and patient whilst being encouraging and empathetic. Altogether a very positive experience.

Reply from Ruth French, Director at Brandon Park

Thank you for sharing your views about the excellent activities at the home - we are delighted that you have been able to join in - this is a wonderful way of spending quality time together!

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Review of
Melford Court
from Claire H (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

As son and daughter of our mother who has been in Melford Court since July 2024, we have been very pleased with the home overall.
After mentioning some issues with the food and presentation of food, these have been addressed and things are much improved. The catering staff go to great lengths to

cater for all the resident's dietary needs and preferences.
All the care team are very friendly, caring, prompt to act if asked to do something, accommodating and very capable. They make Mum feel special and valued and genuinely seem to like her.
The nursing staff are lovely and we feel Mum is safe and well-looked after day and night.
All the office staff are welcoming, friendly and helpful.
The home is always spotlessly clean and the new decorating and floorings are a big improvement. The rooms have a few issues with sockets out of the wall/paintwork but are warm, comfortable, clean and tidy.
The activities and events for residents are fantastic.
Garden looks great.

Reply from Ruth French, Director at Melford Court

Thank you so much for your positive feedback! We are really pleased that the home was so responsive to the issues you raised and this has made a big difference to your mother's stay with us. We agree our gardener does a great job too, we are so lucky to have a great garden to look out on at Melford Court!

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Care Homes Owned by Stow Healthcare Group in Suffolk

Stow Healthcare Group Locations in Suffolk (4)

Stow Healthcare Group Reviews in Suffolk (272)

Melford Court

Manson House

Manson House

Brandon Park

Brandon Park

Manson House

Manson House

Manson House

Manson House

Manson House

Melford Court

Melford Court

Brandon Park

Brandon Park

Brandon Park

Brandon Park

Brandon Park

Brandon Park

Brandon Park

Melford Court

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