Windsar Care Ltd in Berkshire | 3 Care Homes

Review of
Heathlands Care Centre
from P G (Wife of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

My experience was that expertise shown by all the nursing professionals, doing a difficult job, showing compassion, thoughtfulness and great care to my husband during his short stay. They need a medal for what they do. Care manager and her staff all make relatives welcome and well received. I would

recommend this care centre and all involved.

Reply from D Rapson, Manager at Heathlands Care Centre

Thank you so much for your kind review! It was an absolute pleasure caring for your husband and having you visit the home. Best Wishes for the future!

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Review of
Windsor Care Centre
from Alec D (Brother-in-law of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

The care home is well-organised and they run the home like a well-organised unit and they are very polite. They look after the residents with great care. Nothing is impossible for the staff. We visited the person we went to see and their names and photos are on their door. I worked in a care home before

I retired for about three years myself. But this unit at Windsor Care Centre in Slough to me is so much more advanced.

Reply from Sadiya Abdi, Manager at Windsor Care Centre

Thank you for your kind and encouraging review, your feedback is highly appreciated and shared with the staff

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Review of
Windsor Care Centre
from Diana D (Sister of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

My brother was well looked after by the staff. The food they were given was excellent. The staff were kind to us as well. The home was very clean and well looked after. The staff also asked us if we wanted tea or coffee, we thought this was lovely. The staff looked after the residents with a smile and

said take your time and we can get there. To me myself I think they have hearts made of kindness to other people. The home is Windsor Care Centre, in Slough.

Reply from Sadiya Abdi, Manager at Windsor Care Centre

Thank you for your kind words, our dedicated staff will be pleased to receive your kind feedback, it was an absolute pleasure to care for your brother.

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Review of
Salt Hill Care Centre
from J M (Son of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

My experience at this care home has always been a positive one. Everyone here has always been welcoming and eager to help. Almost everyone knows my dad and he is very well cared for, he likes it here because of the friendly atmosphere the nurses always have brought to the care home.

Reply from David Conteh, Manager at Salt Hill Care Centre

Thank you so much for your wonderful review and for taking the time to share your positive experience with us. We are truly delighted to hear that both you and your father feel well-supported and cared for at our home. Our team works hard to create a welcoming and friendly atmosphere, and it's incredibly rewarding to know that this has made such a difference to your father's comfort and well-being. We pride ourselves on getting to know each resident personally, and your kind words motivate us to continue providing the best care possible. If there's ever anything more we can do for your father, please don't hesitate to let us know. We're always here to help. Warm regards.

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Review of
Salt Hill Care Centre
from Joy A (Daughter of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother came out of respite and was placed into Salt Hill Care Home. From the moment I took her to reception, all the staff were so lovely which made us both smile. Due to Mum's dementia, I knew there would be good and bad days. On all our visits we have had no issues or concerns with staff, they

are very helpful and thoughtful. My father has been placed into care there now, temporarily for 4 weeks but to have peace of mind knowing they are together and being cared for 24/7 in a lovely environment. Thank you.

Reply from David Conteh, Manager at Salt Hill Care Centre

Dear Joy, thank you so much for your lovely feedback regarding the care your mother has received at Salt Hill Care Home and for sharing your experience with us. We are truly delighted to hear that you and your mother felt warmly welcomed and at ease from the moment you and your mother arrived. We understand how challenging dementia can be, and it's wonderful to know that you have found our team to be helpful and thoughtful throughout your visits. It's also heartening to hear that having your father with us, even temporarily, has brought you peace of mind knowing they are together and well cared for. Please don't hesitate to reach out if there is anything we can do to support your parents further. Thank you again for your kind words, they mean a great deal to all of us here. Warm regards.

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Review of
Windsor Care Centre
from J C (Friend of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

We (myself and 2 others) visited our friend who is a resident on the 3rd of August. For the second time, we were allowed to have lunch with him, which went very well and the food was very good. The staff were very helpful and pleasant. The rooms we were in were clean and attractive. The whole visit

was enjoyable. Thank you very much.

Reply from Sadiya Abdi, manager at Windsor Care Centre

Dear J C thank you for your kind compliments, please accept our warm gratitude. We are glad you enjoyed your visit.

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Review of
Windsor Care Centre
from Barrie D (Son of Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience

The Windsor Care Home has cared for my mother for 4 years and we have nothing but admiration for all the hard work the staff do and are very friendly.

Reply from Sadiya Abdi, manager at Windsor Care Centre

On behalf of the team at Windsor Care Centre, I wanted to take a moment to express our sincere gratitude for your feedback regarding the care and support that your mother received at Windsor Care Centre. It is our team's value to care for our residents with consistency, compassion and kindness

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Review of
Windsor Care Centre
from Neil L (Son of Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience

Generally very good, the care staff are caring and do a very good job providing care. The facilities are adequate and I feel that my mother receives very good care. Having had 5 years experience of the care home they are always looking to improve. Overall very satisfied with my mother's care.

Reply from Sadiya Abdi, manager at Windsor Care Centre

I wanted to take a moment to express my sincere gratitude for your feedback regarding the care and support that your mother has received at Windsor Care Centre. As a team, it is our main priority to create an environment where every resident feels valued, respected, and cared for.

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Review of
Heathlands Care Centre
from A M (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

From the moment my father came into the home the staff made him and my family so very welcome. When I came in the ambulance with him all the staff came to introduce themselves. They have given him so much care and also have supported my family, especially my mother who came in on a daily basis. Dad

wasn't here long, but he, and all the family, have been made to feel so welcome. Everyone on the team I have met has been warm, kind and compassionate. Thank you to all.

Reply from Debosmita Dey, Administrator at Heathlands Care Centre

Thank you so much for your kind words and having trust in our care team for your loved ones.

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Review of
Windsor Care Centre
from P K (Brother of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

My sister gets attended to well by the carers, the maintenance staff are great, shame it took so long to get her television sorted out eventually.

Reply from Sadiya Abdi, manager at Windsor Care Centre

Thank you for your kind review, apologise for the delay in sorting out the television, moving forward, we will ensure that any concerns are promptly addressed.

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Review of
Windsor Care Centre
from Stephanie G (Daughter-in-law of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience

Whilst the rooms are a little shabby, the care my mother-in-law experienced was excellent. The staff went out of their way to bring her shopping for things not stocked by the home. The concern and support that the family received when she passed away, at 99, were exceptional.

Reply from Sadiya Abdi, manager at Windsor Care Centre

Thank you for your kind words, we as a team pride ourselves in delivering care with compassion and consistency. Our bedrooms are undergoing some re-decoration at present and your feedback is highly appreciated

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Review of
Windsor Care Centre
from Dharshi M (Daughter of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience

My mother stayed at Windsor Care Centre for approximately four years. She had always been happy there. She always felt loved, truly cared for and felt safe and secure in her home. The staff were wonderful and I am truly grateful for all they did for Mum. Thank you.

Reply from Sadiya Abdi, manager at Windsor Care Centre

Thank you for your kind words, we as a team are dedicated to delivering person-centred care for all our residents.

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Review of
Heathlands Care Centre
from P E (Daughter of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience

The care home has a lovely welcoming atmosphere. The staff are always welcoming and polite. Mum is treated with dignity and respect and treated as an individual. I always feel she is well cared for and looked after.

Reply from Debosmita Dey, Administrator at Heathlands Care Centre

Thank you so much for your kind words and having trust in our care team for your loved one.

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Review of
Heathlands Care Centre
from L J (Daughter of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

I find the staff at Heathlands very approachable and will deal with any issues straight away. The rooms are lovely and you can personalise them with pictures, photos etc. Food is very good. Staff never make you feel in the way and you can make tea and coffee if you wish.

Reply from Debosmita Dey, Administrator at Heathlands Care Centre

Thank You so much for your kind words. We are grateful to have your Loved ones with us. Thank you for your trust in our care team.

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Review of
Salt Hill Care Centre
from Chris E (Son of Resident) published on 26 March 2024

Submitted via Postal Card • Report

Overall Experience

Special mention to the carers at Salt Hill. Always going above and beyond. I'm happy that Mum's happy and well looked after. Ultimately, it's all about the quality of care - not when the rooms were last decorated!

Reply from Francisca Ikwuegbu, Manager at Salt Hill Care Centre

Thanks very much for your honest review; it is well appreciated. We have started room decorations, and soon, it will go round the whole rooms.

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Review of
Salt Hill Care Centre
from L S (Daughter of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience

I find all the staff extremely helpful and very attentive to my mother. They can never do enough to help. The place is always very clean, tidy and welcoming. My mother is always kept clean and well looked after and she loves all the staff. I would definitely recommend this care centre to everyone.

Reply from Francisca Ikwuegbu, Manager at Salt Hill Care Centre

Thank you very much for this fantastic review. I really appreciate it.

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Review of
Heathlands Care Centre
from George K (Husband of Resident) published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience

I found the home very organised and tidy, the food is good and satisfying.
The staff are excellent.

Reply from Debosmita Dey, Administrator at Heathlands Care Centre

We want to take a moment to express our sincere gratitude for the trust you have placed in us by entrusting the care of your wife to Heathlands Care Centre. We understand how important it is to ensure the well-being and happiness of your loved ones, and we are truly honoured that you have chosen us for her care. Our team is dedicated to providing the highest quality of care and support, and we are committed to making your wife's stay with us as comfortable and enjoyable as possible. Please rest assured that she is in capable and compassionate hands. Please do not hesitate to reach out. We are here to support both your wife and your family in any way we can. Thank you once again for your trust and confidence. The team at Heathlands

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Review of
Salt Hill Care Centre
from M R (Wife of Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care, very kind - professional.

Reply from Francisca Ikwuegbu, Manager at Salt Hill Care Centre

Thanks very much for taking your time to review Salt Hill Care Centre. I really appreciate your feedback.

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Review of
Salt Hill Care Centre
from M S (Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

Staff very nice, polite, kind and thoughtful. Very understanding, need anything and are there, just sometimes need patience with me as I can't always speak properly. But food and cleanliness are great.

Reply from Francisca Ikwuegbu, Manager at Salt Hill Care Centre

I wish to sincerely thank you for this fantastic review.

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Review of
Heathlands Care Centre
from C R (Friend of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

My friend has received very good care from day one.
She is treated with care, respect and dignity, and her overall wellbeing has improved greatly since becoming a resident at Heathlands. From being totally bed-bound she is now able to spend a few hours daily in the lounge, thanks to a special chair

specific to her needs. And her family and friends who visit regularly receive a friendly and welcoming experience on each visit, which is so important for us all.

Reply from Debosmita Dey, Administrator at Heathlands Care Centre

I wanted to take a moment to express my sincere gratitude for your recent comments regarding the care and support that your friend has received at Heathlands Care Centre. Your words about the treatment, respect, and dignity provided to your friend, as well as the positive impact on her overall well-being, mean a great deal to us. It is our utmost priority to create an environment where every resident feels valued, respected, and cared for. We are truly honoured to be entrusted with the well-being of your friend, and your feedback is incredibly motivating for our dedicated team. We strive to maintain the highest standards of care, and your positive experience reinforces our commitment to excellence. If there is anything specific that stood out to you or if you have any additional feedback, please feel free to share. We value your insights and are always looking for ways to enhance the quality of our services. Once again, thank you for taking the time to acknowledge our efforts.

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Care Homes Owned by Windsar Care Ltd in Berkshire

Windsar Care Ltd Locations in Berkshire (3)

Windsar Care Ltd Reviews in Berkshire (42)

Heathlands Care Centre

Windsor Care Centre

Windsor Care Centre

Salt Hill Care Centre

Salt Hill Care Centre

Windsor Care Centre

Windsor Care Centre

Windsor Care Centre

Heathlands Care Centre

Windsor Care Centre

Windsor Care Centre

Windsor Care Centre

Heathlands Care Centre

Heathlands Care Centre

Salt Hill Care Centre

Salt Hill Care Centre

Heathlands Care Centre

Salt Hill Care Centre

Salt Hill Care Centre

Heathlands Care Centre

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