29 School Road, Drayton, Norwich NR8 6EF
"I would just like to say that Badgers Wood is the best care home that I've stayed in. The staff are so friendly and compassionate and…" Read all 28 reviews
Badgers Wood is a residential care home situated in Drayton, approximately four miles from the city of Norwich. This outstanding care home comes with a library, a retro lounge and a seaside room for relaxation and reminiscence. For those who enjoy… Read more about Badgers Wood
8 Yarmouth Road, Broome, Bungay NR35 2PE
Bungay House in Broome, Norfolk, is a 21-bed care home offering people the care and support they need. Compassionate, trained staff give residents the care they need with respect. A variety of exciting activities and trips out are planned for… Read more about Bungay House
Granary Barn, Sulleys Farm, Lower Raydon, Ipswich IP7 5QQ
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Reply from Anne Riches, Regional Manager at Badgers Wood
Thank you so much for taking the time to write a review about your recent stay at Badgers Wood Care Home. The team are proud to call themselves care professionals, reflecting person-centred outcomes in everything they do. We are happy to hear that your experience was so positive. We look forward to welcoming you back again in the future.
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Submitted via Postal Card • Report
Reply from Anne Riches, Regional Manager at Badgers Wood
Thank you so much for taking the time to leave a review for us. Our team really do care about positive outcomes for their service users and that love and empathy extends to families, too, whom we are equally keen to work with and support. We are so glad to hear that your search for the right care home could conclude happily once you visited Badgers Wood.
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Submitted via Website • Report
Reply from Sharon Hurren, Registered Homes Manager at Bungay House
Thank you so much for your lovely comments it's our absolute pleasure to care for your Mum. She is very much part of our lovely big family here.
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Submitted via Postal Card • Report
Reply from Sharon Hurren, Manager at Bungay House
Many, many heartfelt thanks for your very kind words.we all enjoy your company and you are a massive part of our lovely family here.
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Submitted via Postal Card • Report
Reply from Darren Buckworth, Director at Bungay House
Thank you for your kind words. It is a pleasure having you live with us and being part of our family.
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Submitted via Postal Card • Report
Reply from Anne Riches, Manager at Badgers Wood
Thank you for taking the time to review our care home. We are so glad that you found our care home environment a positive experience. Our staff take pride in providing a clean, relaxed and welcoming environment and your feedback has been passed on to our team.
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Submitted via Postal Card • Report
Reply from Anne Riches, Manager at Badgers Wood
Thank you so much for your kind words and positive feedback. We are so pleased to hear that your dad has settled in so well. We sincerely hope he continues to enjoy his stay with us.
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Submitted via Postal Card • Report
Reply from Anne Riches, Manager at Badgers Wood
Thank you for taking the time to review our care service. We are so pleased to hear that you have a high regard for our staff team and the food that we provide. We welcome all feedback but are glad to know that your experiences are positive.
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Submitted via Postal Card • Report
Reply from Sharon Hurren, Manager at Bungay House
Dear Joanne,
Thank you so much for your very lovely feedback. We are so lucky to work in such a nice home with all of the lovely residents. Thank you also for always supporting us and coming along to all the activities and also helping by donating to our charity work. We are so pleased that your lovely mum lives at Bungay House.
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Submitted via Postal Card • Report
Reply from Sharon Hurren, Manager at Bungay House
Thank you very much for your kind words and very positive feedback. We are very happy to care for your wonderful son.
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Submitted via Website • Report
Reply from Sharon Hurren, Manager at Bungay House
Dear Chantel,
Thank you so much for your kind words. We are pleased to care for your wonderful uncle. He is very much part of the Bungay House family now.
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Submitted via Postal Card • Report
Reply from Sharon Hurren, Manager at Bungay House
Dear Iain,
Thank you so much for your feedback. We will take all your comments on board and as always, try to improve our service. We always ensure that the residents are safe and well cared for.
We are also pleased to be able to offer so many different meaningful activities and I know that your friend really enjoys joining in with these.
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Submitted via Website • Report
Reply from Sharon Hurren, Manager at Bungay House
Dear Sally,
Thank you so much for your lovely comments. It's so heartwarming to read your notes. We aim to provide all the lovely residents that live here with a homely environment and it's nice that we can offer families and friends to join us for lunch. We do pride ourselves on being a proper home.
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Submitted via Postal Card • Report
Reply from Anne Riches, Regional Manager at Badgers Wood
Thank you so much for taking the time to submit a review for Badgers Wood Care Home. Feedback is very important to us and it is wonderful to hear that you feel that your home is safe, secure and clean and that you enjoy the food and social side of life. We sincerely hope that you continue to enjoy your stay with us.
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Submitted via Postal Card • Report
Reply from Sharon Hurren, Manager at Bungay House
Thank you so much for your lovely comments. We are so pleased that you live here with us. You are a true gentleman.
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Submitted via Postal Card • Report
Reply from Sharon Hurren, Registered Manager at Bungay House
Dear Kevin,
Thank you for your lovely comments and feedback, it's our pleasure to care for your lovely mum.
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Submitted via Website • Report
Reply from Darren Buckworth, Director at Bungay House
In the 7 weeks your mum was with us, she had a total of 3 takeaways. Your mum enjoyed them, just like the other residents do. Takeaways are a treat and most people, whether in a care home or not, enjoy a takeaway. During the other 50-odd days she was with us, she did enjoy a varied, balanced and healthy diet. We still have all the records of what she ate, for anyone wanting to see. I can’t see what is wrong with that, it is normal to enjoy an occasional takeaway. You even complained to CQC about this and we provided them with all our records and they are happy with the mealtimes at Bungay House. She was very underweight when she arrived at Bungay House, just 42.2kg, and she did actually put on a little bit of weight while she was with us. Your mum did fall twice when she was with us, and we felt that we were unable to meet her needs. So it's not a case of refusing to take her back, it's what is in her best interest, is there another care home that would suit her better?
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Submitted via Postal Card • Report
Reply from Anne Riches, Home Manager at Badgers Wood
Thank you for taking the time to submit a review for us. We value everyone's feedback, as it helps us see what we are doing well, and areas where we can improve. We are glad to hear you are enjoying life at Badgers Wood!
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