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Care Home Owned by Sunflower Healthcare in South Yorkshire

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sunflower Healthcare in South Yorkshire

Only the locations & reviews in South Yorkshire for Sunflower Healthcare are showing below.

View the details of all 4 locations (with 75 reviews) owned by Sunflower Healthcare

Sunflower Healthcare Locations in South Yorkshire (1)

 

1 Care Home owned by Sunflower Healthcare in South Yorkshire

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Albany House

5 Woodlands Road, Woodlands, Doncaster DN6 7JX 

8.5 13 reviews
"My experience with this care home is that it's second to none. All carers management etc are unbelievably caring. All lovely people. I have…"   Read all 13 reviews
Location Type Care Home

Albany House is registered to offer personal care for up to forty residents, welcoming older people and also offers specialist dementia care provision. Albany House has an excellent reputation both locally and with the local authorities. The service… Read more about Albany House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Substance Misuse
  • 40 Rooms from £800 / week

Sunflower Healthcare Reviews in South Yorkshire (13)

9.3
Sunflower Healthcare has a Group Review Score of 9.3 (9.336) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sunflower Healthcare must have a Review Score.

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Review of

Albany House

from Anne M (Daughter of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with this care home is that it's second to none. All carers management etc are unbelievably caring. All lovely people. I have no complaints at all. My mother-in-law and my mother have been cared for in the Albany and I can't thank them enough.

Reply from Kelly Richardson, Home Manager at Albany House

Thank you so much for your review, we will make sure to pass on your comments to all the staff at Albany House


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Review of

Albany House

from Joanne P (Daughter of Resident) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff - attentive to each resident. When visiting my mum 6 days in consecutive was treated like family - all residents included in conversations, activity and well-being considered.
While the home is an older residence, the house is clean, well maintained and feels homely!

Reply from Kelly Richardson, Home Manager at Albany House

Thank you so much for your kind words, we will make sure the staff are informed.


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Review of

Albany House

from J C (Son of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here a year now. And I cannot fault the care he's received over the past 12 months. We now have a new home manager who used to be the deputy is fitting in nicely.. and goes above and beyond in her duties. The manager is approachable and listens to feedback. Also, we have a lovely new
deputy manager. All the care staff and non-care staff are lovely friendly and welcoming. I would give Albany House a 10/10.

Reply from Maria Stroe, Registered Manager at Albany House

Thank you so much for your wonderful comments; be assured we will pass your review to all the employees at Albany House.


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Review of

Albany House

from Steven B (Son-in-law of Resident) published on 27 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have been more helpful, clean, and tidy. Staff are excellent. Couldn't be more caring or nice.

Reply from Meera Shah, Director at Albany House

Thank you for your kind comments which we will pass on to the team.


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Review of

Albany House

from D H (Resident) published on 14 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was only here for respite but decided to stay. Lots to do. Exotic animals coming in next week.

Reply from Meera Shah, Director at Albany House

Thank you so much for your positive feedback which we will relay to the team.


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Review of

Albany House

from D P (Resident) published on 14 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Put Christmas decorations up and sang carols. Staff very friendly.

Reply from Meera Shah, Director at Albany House

Thank you for your valuable feedback which we will relay to the Team.


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Review of

Albany House

from R H (Resident) published on 25 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a nice home. Staff have taken me to see my son and they help me keep in touch with my family in Australia.

Reply from Meera Shah, Director at Albany House

Thank you so much for your positive feedback which we will share with the staff team.


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Review of

Albany House

from Winston P (Son of Resident) published on 26 October 2021

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I was a little unsure about my mum staying here, even though at the time it was only for four/five weeks. However I was pleased with how my mum was looked after and at first, I became happier with my mum being at Albany House. However, after my mum's assessment showed she needed to stay in a care home
for the rest of her life, things changed. Don't get me wrong, the staff can not do enough for you and all seem friendly, however, the place is let down by the fact the manager does seem to be bothered doing his job. After calling each day for five days running, asking to speak with him, each time being told he is busy but he will call you back, but he never did. I am now left not being able to make a visit because he can not be bothered to call me back and also I am unable to sort my Mum's future care again because he has not called me back. Now I am left with contacting the head office to make a formal complaint.

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Review of

Albany House

from S H (Daughter of Resident) published on 16 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having seen Albany House from the outside not looking its best, I was very anxious as to the care my mother would receive. However not able to go fully into the care home at this present time I can only comment on what I have experienced. The staff I have met have been very caring and respectful which
has given me much comfort. There was an incident with a staff member - it was dealt with in a professional manner. The manager kept me fully informed of all procedures and any support we may need.

Reply from Richard Goodson-Stewart, Manager at Albany House

Thank you so much for your review. I am glad we are meeting your expectations and you are happy with the care delivery and felt supported. I will pass on your kind words to the team.
Thank you for your feedback on the outside of the building, this is something I am working on currently.


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Review of

Albany House

from Malcolm B (Husband of Resident) published on 15 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at Albany House to be warm and friendly. I have witnessed nothing but kindness to my wife. She is quite obviously very happy at Albany House and the staff seem to be happy with her. My wife is happy, so I am happy. I am satisfied that my wife's health and well-being needs are
being fully met.

Reply from Richard Goodson-Stewart, Manager at Albany House

Thank you, this review means a lot. All the staff at Albany work hard during these trying times to deliver top quality care. I will pass on your kind words to the staff.


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Review of

Albany House

from Heather B (Daughter of Resident) published on 15 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has given my mother the best care, dignity, and compassion during end-of-life care. As I have spent so much time in the home I could hear the carers interacting with other residents so the care they receive is consistent, not just a show when visitors are around. Every single one of the
carers deserves a medal, they are angels in disguise, I would never have got through it without them. The care home manager is so obliging and the staff are happy in their jobs, which makes good carers. I thank every single one of you, thank you all so much.

Reply from Richard Goodson-Stewart, Manager at Albany House

Thank you for taking the time to write this review and kind words. Your mum was such a lady and will be sorely missed. I will pass your comments over to the staff team and thank you again.


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Review of

Albany House

from M H (Niece of Resident) published on 15 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always been very satisfied with our relative's care. She is always clean and well cared for by staff. She has been in Albany House since 2017 and we have always been satisfied with the care given. Any questions we have they are only too pleased to answer. Wouldn't want her anywhere else.

Reply from Richard Goodson-Stewart, Manager at Albany House

Thank you for taking the time to write this review and kind words. It is our pleasure to look after your loved one. I will pass your comments over to the staff team.


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Review of

Albany House

from J R (Daughter of Resident) published on 7 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and welcoming. The carers that I have seen with Mom have all been lovely and helpful. Obviously, with Covid, I have not been able to be in the home very much, but I am happy that Mom is being well looked after.

Reply from Meera Shah, Director at Albany House

Thank you so much for your encouraging positive feedback which we will pass onto the team.


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Awards / Recognitions (0)

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