Care Homes Owned by Advinia Healthcare Ltd in Dumfries & Galloway

My father had a month's respite care at Goldielea in May and liked it so much that he decided that, should he ever need permanent care, that was where he would like to be cared for. Sadly, that came sooner than expected but it is a blessing to know that he is happy there and more importantly, feels safe, comfortable and well cared for. The manager & staff are kind, attentive & always happy to help; they certainly went over & above to get Dad his favourite daily paper. He loves a chat with all the staff, but Naomi deserves a special mention, as she takes him out for a little walk, which he really enjoys. From a personal perspective, I have had insight to 4 other care homes through family & friends and Goldielea is a breath of fresh air. The manager, Tanya, is professional, personable and capable, with a can-do attitude, who takes a personal interest in Dad's needs & well-being. The whole team are welcoming & helpful and I always get the reassurance that they genuinely care.

It is good to see areas being refurbished.

Staff welcoming and always trying to help. Seem to care for residents and their family.

My mother spent two weeks of respite care in Goldilea Care Home in January 2026.. It was the first time she had ever spent any time in a care home, so we were all quite nervous about how she would manage. Actually I probably found it harder leaving her there! On the whole the staff were lovely & ready to help in any way. She had lots of people to visit every day and were made very welcome. My mother didn't enjoy the food much, but she didn't have much of an appetite. (I thought the food usually looked quite nice - and I read lately the chef has recently won an award.) They were always happy to make something she'd like instead. Goldilea is an old house which could do with some updating, but overall we were happy with the level of care she received. The Manager was very helpful and most of the staff involved in her care were friendly and professional. Obviously being at home is preferable, but we were grateful for the opportunity for respite care.

I have visited my friend for 3 months and to me everyone was very nice. I could not have been more welcome.

The home is starting to drop in standard of support to residents. Over the time my resident has been in, I see a difference. Shame as it's a lovely home. Also for care to staff, this is not due to manager, don't think the company support people's views, full of promises but will wait and see. I think seniors or deputy managers should be trained on giving insulin to residents.

My mother is settled and is happy with the day to day running of the home.

I'm confident that things are now moving in the right direction.

Thank you to you all.

I am very pleased she is here.

I have no complaints about the home, the staff and management are really helpful, keep me well informed and up to date on everything, nothing is any trouble to them, I can get in touch anytime if I require any updates.

My brother got a place at Goldilea Care Home with only 2 days' notice, so was quite a shock as we thought it would be a while for a suitable place, due to increased falls my brother was unsafe and had lost his confidence. I found the staff very helpful and went above and beyond to accommodate my brother so that his transition would go smoothly. The relative meeting was very beneficial to me and I realised just how much the present manager was improving things and communicating all plans to us. I feel very valued as a relative and feel staff are there to care for my brother but interested in me and my family. An activity worker has started and there are various events. My son and I thoroughly enjoyed a sing-song in April and I look forward to many other events taking place. My brother is safe and I am happy with the care. My brother has clothes laundered and has regular input from nurses, occupational health as well as hairdressers and podiatrists. Spacious clean home.

When my husband was first admitted to Goldielea in May 2021 they had a very good manager. Sadly she left. After that Goldielea went through a very difficult time mainly due to the incompetence of the succession of managers. As a result of all this atrocious management the home received a very bad report from the Care Commission. There was a lot of unrest with both staff and relatives and a lot of the staff walked out. They had real problems recruiting staff. But since the present manager has been in post the home has radically improved. The embargo on admissions has been lifted and the whole atmosphere has changed. All the staff are extremely helpful and obliging. My husband is very settled there and he loves the staff and they appear to love him. This is very important because it was a very difficult decision to have him admitted so it means the world to me to see him happy. The staff are extremely accommodating with any requests I make.

My mum has been a resident at Goldilea for two and a half years. She settled in really well and is still happy with all aspects of her care, as am I. There have been some concerns regarding management and staff employment, this appears to be more settled now but it has taken some time for this to happen. Because of this some good staff left the home and there was a period of uncertainty. I do notice that there are still bank staff helping out at times which I feel is detrimental to continuity, however all the staff I have met have been very good. Mum gets on really well with all of the staff and they do seem to have built up a rapport with her. Mum is happy with her room and it is generally kept nice and tidy. Mum enjoys her food and her preferences are catered for. Her clothes are laundered and there are no issues with the service provided. All of the staff know mum well now and she likes to have a wee blether with them all. On a nice day, Mum can sit out in the garden if she wishes.

Disappointed there are very little activities.

The care and compassion shown to both resident and family in their hour of need goes well beyond expectation. Nothing too much trouble, be it day or night. Support absolutely amazing from all staff.

My father reluctantly had to go into the care home, as he eventually needed 24-hour care and support. Upon arrival, the staff quickly alleviated any issues or concerns my father had as to being a resident. My father's main concern was if he was not to be treated as an individual. My father took to the staff, laughing and joking with them and realised they treated him as a person who had stories to tell, a family of his own and a career prior to retirement. My father loved the food and would sample everything on the menu that day. Every member of staff treated my father as if he were a family member, with dignity and respect right up to his last day.

The care and communication with staff is second to none. Great support and always on hand. The end of summer party was great fun. Positive atmosphere for the residents and family. Thank you so much.

Poor communication with staff and relatives re changes having taken place already with the specialist dementia unit. Unit door left open to connect with the main house, how does that keep people with advanced dementia safe? Staff skilled in dementia care pulled from dementia care to general care without fully knowing all the residents and their needs. How is that safe practice?

The day-to-day care of my mother is good and the staff show a high degree of care and dignity. They always treat my mother with dignity and friendliness and have time to talk to her and ensure she is comfortable. The activities that are organised within the home are of a high standard. The manager has recently been replaced and isn't as friendly or communicative as the previous manager.