Advinia Healthcare Ltd in Dumfries & Galloway | 2 Care Homes

Review of
Annan Court Care Home
from W W (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

The home is starting to drop in standard of support to residents. Over the time my resident has been in, I see a difference. Shame as it's a lovely home. Also for care to staff, this is not due to manager, don't think the company support people's views, full of promises but will wait and see. I think

seniors or deputy managers should be trained on giving insulin to residents.

Reply from Paul Lawson, National Sales Manager at Annan Court Care Home

Thank you very much for your review. We extend our apologies if you have not experienced the highest level of service that is expected in Advinia Care Homes. Please be assured we value all feedback, whether good or bad, and to help us to achieve this the services all operate on an open-door policy. We conduct regular Resident, Staff and Residents surveys and each holds in-house meetings to gain feedback and suggestions to help make improvements. Training analysis is undertaken yearly to meet the needs of the Service and the people who live there. Unfortunately, not all medication needs are met in a residential care home setting therefore on some occasions a nursing-type environment is more suitable. Thanks again for your feedback and we send our very best wishes.

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Review of
Annan Court Care Home
from Margaret M (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

My mothers window needs repair/replaced as it is difficult to close properly and it can be very draughty when windy. While my mother is well looked after by the staff, I feel her room is looking a bit tired.
The lady in charge of the entertainment is very professional and tries to be inclusive of the

residents when appropriate.
The choice of food is well balance.
Recently there has been a large turnover of staff but I am aware of steps to address this.
My mother is settled and is happy with the day to day running of the home.

Reply from Paul Lawson, National Sales Manager at Annan Court Care Home

Thank you very much for your review and valuable feedback. We are delighted that your mother is enjoying the daily activities in the home led by our wonderful Wellbeing Coordinator. Great to hear that she is settled and happy at Annan Court. Rest assured we will investigate and resolve any required maintenance issue with the window in her room. Thanks again for your high scores and we extend our very best wishes to you and the family.

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Review of
Goldielea Residential Care Home
from Donna M (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

Since my dad moved in during Covid, and after a tough year, I'm happy to be seeing the service stabilise and improvements being made.
I'm confident that things are now moving in the right direction.

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Review of
Annan Court Care Home
from Rachel S (Granddaughter of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

I am always impressed with the level of care when visiting my Granny, however hadn't been for a while when I went this week.
The ladies dealing with her were compassionate and professional. She felt safe in their care. They are genuinely lovely people who care about their jobs. One lady in particular

was amazing.
People working in the care sector are heroes - the sooner the government recognise that, the better. They deserve to be paid so much more.
Thank you to you all.

Reply from Paul Lawson, National Sales Manager at Annan Court Care Home

Thank you so much for your lovely review. It was lovely to welcome you to Annan Court when you came to visit your granny. The staff team will be delighted to hear your kind words. Best wishes.

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Review of
Goldielea Residential Care Home
from N C (Resident) published on 16 July 2024

Submitted via Website • Report

Overall Experience

A lovely atmosphere, everyone is very friendly and helpful. There is a happy atmosphere here in this home, I feel like it's a home from home. It's always clean and fresh. I am so pleased I have made this move.

Reply from Paul Lawson, National Sales Manager at Goldielea Residential Care Home

Thank you so much for your lovely review. We are delighted to hear that you are enjoying your stay at Goldielea and that you feel so at home. Best wishes.

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Review of
Annan Court Care Home
from Robert D (Son of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident here for just over a year. She is cared for with true kindness and dedication. My mum has dementia which often makes tasks for the staff more demanding but they are not phased and show great professionalism.
I am very pleased she is here.

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Review of
Annan Court Care Home
from P M (Daughter of Resident) published on 2 July 2024

Submitted via Website • Report

Overall Experience

I have no complaints about the home, the staff and management are really helpful, keep me well informed and up to date on everything, nothing is any trouble to them, I can get in touch anytime if I require any updates.

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Review of
Goldielea Residential Care Home
from Margaret C (Sister of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

My brother got a place at Goldilea Care Home with only 2 days' notice, so was quite a shock as we thought it would be a while for a suitable place, due to increased falls my brother was unsafe and had lost his confidence. I found the staff very helpful and went above and beyond to accommodate my brother

so that his transition would go smoothly. The relative meeting was very beneficial to me and I realised just how much the present manager was improving things and communicating all plans to us. I feel very valued as a relative and feel staff are there to care for my brother but interested in me and my family. An activity worker has started and there are various events. My son and I thoroughly enjoyed a sing-song in April and I look forward to many other events taking place. My brother is safe and I am happy with the care. My brother has clothes laundered and has regular input from nurses, occupational health as well as hairdressers and podiatrists. Spacious clean home.

Reply from Paul Lawson, National Sales Manager at Goldielea Residential Care Home

Thank you for your review and kind words. We are delighted that you are so pleased with the care your brother is receiving at Goldielea. We will pass on your compliments to the team. Best wishes.

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Review of
Goldielea Residential Care Home
from Judith C (Wife of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

When my husband was first admitted to Goldielea in May 2021 they had a very good manager. Sadly she left. After that Goldielea went through a very difficult time mainly due to the incompetence of the succession of managers. As a result of all this atrocious management the home received a very bad report

from the Care Commission. There was a lot of unrest with both staff and relatives and a lot of the staff walked out. They had real problems recruiting staff. But since the present manager has been in post the home has radically improved. The embargo on admissions has been lifted and the whole atmosphere has changed. All the staff are extremely helpful and obliging. My husband is very settled there and he loves the staff and they appear to love him. This is very important because it was a very difficult decision to have him admitted so it means the world to me to see him happy. The staff are extremely accommodating with any requests I make.

Reply from Paul Lawson, National Sales Manager at Goldielea Residential Care Home

Thank you very much for your review. We are delighted that you have recognised the improvements that have taken place and great news that your husband is so happy at Goldielea. Best wishes.

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Review of
Goldielea Residential Care Home
from M T (Daughter of Resident) published on 31 May 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Goldilea for two and a half years. She settled in really well and is still happy with all aspects of her care, as am I. There have been some concerns regarding management and staff employment, this appears to be more settled now but it has taken some time for this to happen.

Because of this some good staff left the home and there was a period of uncertainty. I do notice that there are still bank staff helping out at times which I feel is detrimental to continuity, however all the staff I have met have been very good. Mum gets on really well with all of the staff and they do seem to have built up a rapport with her. Mum is happy with her room and it is generally kept nice and tidy. Mum enjoys her food and her preferences are catered for. Her clothes are laundered and there are no issues with the service provided. All of the staff know mum well now and she likes to have a wee blether with them all. On a nice day, Mum can sit out in the garden if she wishes.

Reply from Paul Lawson, National Sales Manager at Goldielea Residential Care Home

Thank you very much for your review and it is great to hear that your dear mum is happy and settled at Goldielea. We appreciate that there was a period where some staff changed which was necessary to move the home forward but it is reassuring that you are now aware of a more stable staffing and management team led by our very experienced home manager who has made some really positive improvements which are continuing apace. Thank you again and best wishes.

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Review of
Annan Court Care Home
from M A (Daughter of Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience

Mum has settled well although it did take some time.
She has been here since Sept 2023.
Food is good, although finds soup and sandwiches nearly every night is becoming boring.
Disappointed there are very little activities.

Reply from Paul Lawson, National Sales Manager at Annan Court Care Home

Thank you very much for your review. We are delighted to now have a new Wellbeing and Activity Coordinator on board. Apologies for the delay we were awaiting PVG clearance before she could begin work in the care home. Hopefully you can meet her on one of your visits and see all of the great new activities she is going to be involved in. Glad to hear that your mum has settled well. Best wishes

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Review of
Annan Court Care Home
from Susan T (Power of Attorney of Resident) published on 29 December 2023

Submitted via Postal Card • Report

Overall Experience

The care and compassion shown to both resident and family in their hour of need goes well beyond expectation. Nothing too much trouble, be it day or night. Support absolutely amazing from all staff.

Reply from Sharon Morrow, Home Manager at Annan Court Care Home

We are glad that we could give the support to both the individual and their family at such a difficult time.

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Review of
Annan Court Care Home
from Laura A (Daughter of Resident) published on 27 October 2023

Submitted via Website • Report

Overall Experience

My father reluctantly had to go into the care home, as he eventually needed 24-hour care and support. Upon arrival, the staff quickly alleviated any issues or concerns my father had as to being a resident. My father's main concern was if he was not to be treated as an individual. My father took to the

staff, laughing and joking with them and realised they treated him as a person who had stories to tell, a family of his own and a career prior to retirement. My father loved the food and would sample everything on the menu that day. Every member of staff treated my father as if he were a family member, with dignity and respect right up to his last day.

Reply from Sharon Morrow, Home Manager at Annan Court Care Home

Here at Annan Court, we strive to make people feel that they matter. Thank you for this feedback; it is helpful to know where we are doing things well, and we are pleased that Your father's transition into the care home was a smooth one.

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Review of
Goldielea Residential Care Home
from Stephen M (Grandson of Resident) published on 11 October 2023

Submitted via Postal Card • Report

Overall Experience

The care and communication with staff is second to none. Great support and always on hand. The end of summer party was great fun. Positive atmosphere for the residents and family. Thank you so much.

Reply from Paul Lawson, National Sales Manager at Goldielea Residential Care Home

Thank you very much for your review and we are delighted that you enjoyed the party. Thanks also for the kind comments about our staff which we will share with the team. Best wishes.

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Review of
Goldielea Residential Care Home
from Gail C (Niece of Resident) published on 16 August 2023

Submitted via Website • Report

Overall Experience

Poor communication with staff and relatives re changes having taken place already with the specialist dementia unit. Unit door left open to connect with the main house, how does that keep people with advanced dementia safe? Staff skilled in dementia care pulled from dementia care to general care without

fully knowing all the residents and their needs. How is that safe practice?

Reply from Paul Lawson, National Sales Manager at Goldielea Residential Care Home

Hello Gail. Thank you very much for your feedback. We appreciate your high score for staff and would like to reassure you that every team member at Goldielea completes mandatory dementia training as part of their induction process. In addition, we are lucky to have some very experienced dementia specialists in the care home and they are sharing their knowledge and expertise with the less experienced members of the team to ensure that no matter what resident they are engaging with they are confident and able to deliver quality person-centred care. We are pleased to have progressed our recruitment well and not to have to use agency staff as often as previously which helps all staff to get to know all residents. Although the units remain separated the door is open to allow the team to move where and when they are required and to utilise the resources and experience on every shift. Thanks again for your useful feedback and apologies if changes hadn't been communicated effectively.

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Review of
Annan Court Care Home
from C T (Daughter of Resident) published on 11 November 2022

Submitted via Postal Card • Report

Overall Experience

The day-to-day care of my mother is good and the staff show a high degree of care and dignity. They always treat my mother with dignity and friendliness and have time to talk to her and ensure she is comfortable. The activities that are organised within the home are of a high standard. The manager has

recently been replaced and isn't as friendly or communicative as the previous manager.

Reply from Arineh, Marketing Executive at Annan Court Care Home

We are very happy to know that you are pleased with the level of care your Mother has received from the staff at Annan Court, it is good to know that they make her feel comfortable and always have time to talk to her. We are also glad that you are happy with the standard of the activities available as it is extremely important to us that we have various activities that will benefit the overall well-being of residents. It is a priority for us to have positive and caring relationships within the home and we are always welcoming opportunities to develop the best communication between all staff members, residents, and relatives.

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Review of
Annan Court Care Home
from Elizabeth B (Brother-in-law of Resident) published on 26 October 2022

Submitted via Postal Card • Report

Overall Experience

Staff are very friendly.
Home is clean. I visit my sister-in-law every Thursday and she is very happy with the care.
Plenty of activities. Top marks for this home.

Reply from Arineh, Marketing Executive at Annan Court Care Home

We are happy to know that you are pleased with the care provided to your sister-in-law, our staff will be glad to know that she is happy within the home, and we hope you continue to enjoy your visits every Thursday! Thank you for your kind words.

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Review of
Goldielea Residential Care Home
from Pamela H (Daughter of Resident) published on 27 September 2022

Submitted via Website • Report

Overall Experience

My dad has lived in this care home for the past 4 and a half years. He initially moved in there with my stepmother and was encouraged to spend as much time as possible together. The staff were completely aware of the different personalities and individual needs of them both which was clearly seen in

the care delivery. My stepmother, unfortunately, died a year after admission but the staff thoroughly focussed on my dad and supported him throughout his time of grief. Although my dad was not the easiest of residents, the staff continued to ensure he was diligently looked after and fed back to the family any areas of concern they may have had. Even if we had any little complaints, the staff worked with us, ensuring his comfort and safety at all times. My dad sadly passed away on the 30th of August 2022. I couldn't thank the staff enough for the care and attention shown throughout his last weeks of life. Thank you. You are all a great team. Anyone would be proud to work with you.

Reply from David Martins, National Sales Manager at Goldielea Residential Care Home

Thank you for your kind review, we are sorry to hear of your step mum and father, but we are glad that the team were able to work with you and your dad to resolve any issues and ensure he was comfortable and safe.

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Review of
Annan Court Care Home
from Linda M (Daughter of Resident) published on 26 September 2022

Submitted via Website • Report

Overall Experience

My mum spent 3 months in hospital before moving to Annan Court just over a month ago. The difference in her is amazing. She has settled really well and looks healthier, has put weight on and is so happy there. The staff are lovely, caring and attentive, nothing at all is any trouble to them. They have

lots of different activities which mum really enjoys, especially the music ones. Her room has great views over the countryside to the Solway. Whenever I visit I'm made to feel very welcome by staff and residents and also Fluffy the resident cat. Such a homely atmosphere at Annan Court and a big weight off my mind knowing that mum is well looked after, happy and settled.

Reply from Arineh, Marketing Executive at Annan Court Care Home

Hello Linda, we are glad to know that you have seen a positive difference in your Mum since moving her to Annan Court. We are extremely pleased that she looks healthier and is happy with the care she receives; it is also great for us to know that your Mum enjoys the various activities and that you are able to feel welcomed whenever you visit. It is rewarding for us to be able to make you feel reassured as her daughter. Thank you for your lovely review.

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Review of
Annan Court Care Home
from Karen C (Daughter of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience

My dad sadly passed away last week and I want to thank the staff and management at Annan Court Care Home for the loving care and attention my dad received in the last years of his life. They made his life a lot easier to endure. You were his second family and he had grown fond of so many of you. We

were so touched and emotional that the staff lined up at reception as he left the care home, such a wonderful mark of respect and dignity. My dad would have loved that gesture.

Reply from David Martins, National Sales Manager at Annan Court Care Home

Thank you for your kind review and words, please accept our condolences about your dad, but we are glad we could be there and that he had become fond of the team.

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Care Homes Owned by Advinia Healthcare Ltd in Dumfries & Galloway

Advinia Healthcare Ltd Locations in Dumfries & Galloway (2)

Advinia Healthcare Ltd Reviews in Dumfries & Galloway (84)

Annan Court Care Home

Annan Court Care Home

Goldielea Residential Care Home

Annan Court Care Home

Goldielea Residential Care Home

Annan Court Care Home

Annan Court Care Home

Goldielea Residential Care Home

Goldielea Residential Care Home

Goldielea Residential Care Home

Annan Court Care Home

Annan Court Care Home

Annan Court Care Home

Goldielea Residential Care Home

Goldielea Residential Care Home

Annan Court Care Home

Annan Court Care Home

Goldielea Residential Care Home

Annan Court Care Home

Annan Court Care Home

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