Care Homes Owned by Advinia Healthcare Ltd in Dumfries & Galloway

seniors or deputy managers should be trained on giving insulin to residents.

residents when appropriate.
The choice of food is well balance.
Recently there has been a large turnover of staff but I am aware of steps to address this.
My mother is settled and is happy with the day to day running of the home.

was amazing.
People working in the care sector are heroes - the sooner the government recognise that, the better. They deserve to be paid so much more.
Thank you to you all.

so that his transition would go smoothly. The relative meeting was very beneficial to me and I realised just how much the present manager was improving things and communicating all plans to us. I feel very valued as a relative and feel staff are there to care for my brother but interested in me and my family. An activity worker has started and there are various events. My son and I thoroughly enjoyed a sing-song in April and I look forward to many other events taking place. My brother is safe and I am happy with the care. My brother has clothes laundered and has regular input from nurses, occupational health as well as hairdressers and podiatrists. Spacious clean home.

from the Care Commission. There was a lot of unrest with both staff and relatives and a lot of the staff walked out. They had real problems recruiting staff. But since the present manager has been in post the home has radically improved. The embargo on admissions has been lifted and the whole atmosphere has changed. All the staff are extremely helpful and obliging. My husband is very settled there and he loves the staff and they appear to love him. This is very important because it was a very difficult decision to have him admitted so it means the world to me to see him happy. The staff are extremely accommodating with any requests I make.

Because of this some good staff left the home and there was a period of uncertainty. I do notice that there are still bank staff helping out at times which I feel is detrimental to continuity, however all the staff I have met have been very good. Mum gets on really well with all of the staff and they do seem to have built up a rapport with her. Mum is happy with her room and it is generally kept nice and tidy. Mum enjoys her food and her preferences are catered for. Her clothes are laundered and there are no issues with the service provided. All of the staff know mum well now and she likes to have a wee blether with them all. On a nice day, Mum can sit out in the garden if she wishes.

staff, laughing and joking with them and realised they treated him as a person who had stories to tell, a family of his own and a career prior to retirement. My father loved the food and would sample everything on the menu that day. Every member of staff treated my father as if he were a family member, with dignity and respect right up to his last day.

fully knowing all the residents and their needs. How is that safe practice?

recently been replaced and isn't as friendly or communicative as the previous manager.

the care delivery. My stepmother, unfortunately, died a year after admission but the staff thoroughly focussed on my dad and supported him throughout his time of grief. Although my dad was not the easiest of residents, the staff continued to ensure he was diligently looked after and fed back to the family any areas of concern they may have had. Even if we had any little complaints, the staff worked with us, ensuring his comfort and safety at all times. My dad sadly passed away on the 30th of August 2022. I couldn't thank the staff enough for the care and attention shown throughout his last weeks of life. Thank you. You are all a great team. Anyone would be proud to work with you.

lots of different activities which mum really enjoys, especially the music ones. Her room has great views over the countryside to the Solway. Whenever I visit I'm made to feel very welcome by staff and residents and also Fluffy the resident cat. Such a homely atmosphere at Annan Court and a big weight off my mind knowing that mum is well looked after, happy and settled.

were so touched and emotional that the staff lined up at reception as he left the care home, such a wonderful mark of respect and dignity. My dad would have loved that gesture.

friendly and pleasant on the phone and in person. The last time we visited the lady even offered us and our children a drink which knowing how busy you all are nothing seems a bother. The home has a nice atmosphere when we visit. The social media page is excellent for family members near and far and we love seeing what's been going on in the care home. It's such a relief as a family knowing how happy and well looked after Nana is and we can't thank you enough.