Advinia Healthcare Ltd in Glasgow City | 4 Care Homes

Review of
Deanfield Care Home
from Katrina D (Friend of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

Our friend entered the home in August 2024. We had several visits beforehand and had liked the atmosphere and ethos of the home. He settled in straight away due to the friendliness and support of the management and staff. He put on weight, looked so much better and was a lot happier with life. Such

a successful outcome! He has continued to make great progress living in the home going on outings taking part in activities and forming friendships. This is all due to the dedication and hard work of staff and management.

Reply from Paul Lawson, National Sales Manager at Deanfield Care Home

Thank-you very much for your lovely review and for sharing your positive experience at Deanfield Care Home. We are delighted that your friend has settled in so well and is thriving and enjoying living with us. We will pass on your compliments to the team. Best wishes.

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Review of
Craigbank Care Home
from Angela S (Sister of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

I have just attended my brothers 4 week review, and whilst there requires to be more time and experience to review my brother's care in Craigbank, the time and information, consideration given at the review was very helpful and I look forward to working with Craigbank to support my brother's personalised

and diverse care needs. Staff are pleasant, smiling and welcoming which makes all the difference.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank you very much for your feedback and for your visit to your brother's 4 week review. We are glad that you found it so helpful and we look forward to offering our continued support. Thank you also for your kind comments about our wonderful staff team.

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Review of
Deanfield Care Home
from Baljit S (Sister of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience

We are very happy with services received and treatment of our beloved relative.

Reply from Paul Lawson, National Sales Manager at Deanfield Care Home

Thank-you very much for sharing your positive experience at Deanfield. Best wishes.

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Review of
Haydale Care Home
from I J (Brother of Resident) assisted by family/friend published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

My sister moved into Haydale in April 2024 and the staff have been very supportive with her needs. She is well fed and her personal care needs are met on a daily basis. There are plenty of activities to keep her amused in the home and the nurses always make sure that she receives the appropriate medication.

She is very happy and settled in Haydale.

Reply from Paul Lawson, National Sales Manager at Haydale Care Home

Thank you so much for sharing your positive experience at Haydale. We are thrilled that your sister has settled in so well and is happy in her new home. We will pass on your kind words to the team. Best wishes.

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Review of
Haydale Care Home
from M J (Sister-in-law of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Sister-in-law moved into care home this year and due to the caring staff she settled in well and nothing was a bother to them. They supported her with any tasks and very quickly she trusted them with her personal care. They were quick to notice any issues and deal with them. Staff make her feel safe

and secure and welcome all her visitors. They include and interact with her in all activities.

Reply from Paul Lawson, National Sales Manager at Haydale Care Home

Thank you for your review. It is lovely to see that your sister-in-law has settled in so well and is enjoying the activities at Haydale. We very much strive to create a home from home atmosphere where everyone feels welcome, comfortable and relaxed and our fabulous staff team always go the extra mile to ensure that residents' individual needs are being met. We will pass on your kind words to the team. Best wishes.

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Review of
Craigbank Care Home
from Rosaline M (Wife of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident since July 2020. The staff are very good in caring for him. They keep me updated and include me in his needs and any concerns as per his care plan.
I am involved in his care plan and any decisions in his day to day living. Although my husbands's condition is that he

can no longer communicate or make decisions, I am confident that all aspects of his care are being met.

Reply from Claribel Durairaj, Home Manager at Craigbank Care Home

Thank you for taking your time to submit a review. We will continue to provide quality standard care.

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Review of
Deanfield Care Home
from Anne M (Wife of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident at Deanfield for just over a year. A warm welcome is always given when visiting and you are always treated with respect.
All the staff are friendly and caring. I am kept up to date with any changes to my husband's condition and any change of treatment required. My views

are taken into account and any issues I have are looked into. I am happy with the care my husband receives and he is always treated with dignity.

Reply from Paul Lawson, National Sales Manager at Deanfield Care Home

Thank-you so much for sharing your positive experience at Deanfield. Best wishes

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Review of
Deanfield Care Home
from T N (Friend of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Overall very happy with everything and the staff.

Reply from Paul Lawson, National Sales Manager at Deanfield Care Home

Thank-you very much for your review and for sharing your positive experience at Deanfield. Best wishes.

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Review of
Golfhill Care Home
from Janice R (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

Since arriving at Whitehill Golfhill Care Home the staff have shown great care and compassion towards my mum. All staff are friendly and go out of their way to help answer my questions about dementia and medical needs. The staff are fantastic at encouraging Mum to participate in activities, she loves

to crochet, get her nails done, karaoke, baking and getting her hair done. They encourage her to remain mobile and independent. I never leave worried about her after visiting as I know she is in good caring hands. Lots of festive parties to look forward to.

Reply from Paul Lawson, National Sales Manager at Golfhill Care Home

Thank you so much for sharing your positive experience at Golfhill. We are delighted that your mum is so happy and enjoying taking part in the activities and events on offer. Also delighted to be able to reassure you and the family that she is safe and being well cared for. We will pass on your kind words to the team. Best wishes.

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Review of
Haydale Care Home
from Jocelyn L (Daughter of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

Fall due to a carer hitting a bump in the shower room where Mum was tipped onto the floor causing injuries and had to go to A&E. Falls due to being in a pitch dark bedroom with no light on during the night. Just found out recently. Minimum £100 each time the carer escorts Mum to the hospital. Complaints

are not always taken on board. On the advice of GP to phone an ambulance, until I phoned GP, a delay in phoning an ambulance of a couple of hours. Whatever you want to take from this.

Reply from Fiona Hunter, Home Manager at Haydale Care Home

Thank you very much for your feedback. We're extremely sorry about the unfortunate issue caused by a dropped shower tray, this was rectified very quickly. We understand the distress caused by this when you visited and we offered our full support. You had been given every opportunity, as per the company's escorting policy, to escort your mum to the hospital however you had chosen for staff to attend on your behalf due to your working circumstances. I can confirm the home takes all complaints very seriously and the door remains open should you wish to speak to the management team directly. Apologies again.

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Review of
Deanfield Care Home
from C K (Son of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

We are very satisfied with the all-around care that my father is receiving at Deanfield Care Home.

Reply from Paul Lawson, National Sales Manager at Deanfield Care Home

Thank you very much for your review, we are delighted that you are so happy with the care provided for your father at Deanfield. Best wishes.

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Review of
Deanfield Care Home
from Ann C (Niece of Resident) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

My aunt unfortunately passed away in August 2024. She had been a resident of Deanfield since February 2017. In all that time she was treated with the utmost respect and care from all the staff and management. Deanfeld truly was her happy place. The staff deserve credit for the attention and care given

to their residents.

Reply from Paul Lawson, National Sales Manager at Deanfield Care Home

We extend our ongoing condolences for the recent loss of your dear aunt. It is reassuring to know that you and the family were pleased with the care she received at Deanfield and that aunt was so happy living here with us. We miss her very much and send our best wishes to all the family.

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Review of
Deanfield Care Home
from Allan B (Husband of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

Having just had a relatives meeting at the home I am really pleased with what has been outlined for the future of the unit as a whole. They have over the last six months put things in place which are now showing a great benefit to the residents. I am aware that funding is a problem throughout the care

industry but with more discussion I'm sure we all can help our loved ones. I am really happy with the care and support my wife received, it is great to know that she is treated with dignity.

Reply from Paul Lawson, National Sales Manager at Deanfield Care Home

Hello and thank you very much for your review. Thank you also for attending the recent relative's meeting and we are delighted that you found this to be useful and informative. It's very heartening to hear that you are so happy with the care and support your wife receives at Deanfield and we will share your kind comments with the team. Best wishes.

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Review of
Craigbank Care Home
from V N (Sister of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

Craigbank Care Home staff very helpful.
Cares good very helpful with my brother. My brother is cared well in Craigbank Care Home. Staff work hard in the job they do.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank-you very much for your review and great to hear that you are so happy with the care provided for your brother. We will share your kind words with the team. Best wishes.

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Review of
Craigbank Care Home
from S C (Niece of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with my aunt's care.
The room is always spotless.
My aunt is always clean and tidy.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank you very much for your review and for sharing the positive experience at Craigbank. Best wishes.

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Review of
Haydale Care Home
from M V (Sister of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Fantastic home. My brother loves it here. Staff are friendly and always helpful.

Reply from Paul Lawson, National Sales Manager at Haydale Care Home

Thank you so much for your review and ratings. We are delighted that your brother is so happy at Haydale. Best wishes.

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Review of
Craigbank Care Home
from V M (Husband of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident in Craigbank for 3 years, having previously been in another care facility. She moved to Craigbank because her illness is advanced and she requires a lot of care. Throughout her time in Craigbank, I have been very pleased and satisfied with the care and attention to her has

been of a high standard. I can see that she is always dealt with in a friendly manner with respect and dignity. Although communication is difficult I can see that my wife trusts her carers and responds well to them. All the staff are caring and patient with the needs of the residents. I have total trust in all of them. I have always been told of any issues r.e. health etc, timings.
I honestly cannot believe that my wife would receive with care anywhere else. A big thank you to all staff.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank you so much for your wonderful review which we will proudly share with the whole team. We are delighted that you are so pleased with the care that your dear wife receives at Craigbank. Very best wishes.

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Review of
Craigbank Care Home
from T M (Granddaughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

The staff at Craigbank go above and beyond for their residents. I feel staff genuinely care and love my Gran and will do their utmost to make sure she is happy and comfortable because of this I have been able to build up a great relationship with both staff and management. Any problems or suggestions

I have are taken on board and facilitated if possible. I am also notified swiftly of any changes to my Grans routine or care plan change.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Thank you for your review and we are delighted to hear that your dear gran is so happy at Craigbank Care Home. It's always our aim to help families feel reassured that their loved ones are in a safe place and being well cared for and we are very grateful that you have shared your positive experience. Best wishes.

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Review of
Craigbank Care Home
from R M (Brother of Resident) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience

The staff was nice and noticed my brother needed to see a doctor and go to hospital and they have been great with his care.

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Review of
Deanfield Care Home
from C M (Daughter of Resident) published on 11 July 2024

Submitted via Website • Report

Overall Experience

My mother came into the care home in February. The staff and management were very helpful, kind and attentive. There were some issues regarding other residents coming into my mother's room, this was due to other residents having Dementia so I was understanding of this. The staff tried different tactics

and solutions to deter other residents from coming into my mother's room. When another room had become available she was moved to another more suitable room. This was much better and more reassuring. Overall I can't thank the staff enough for the care and kindness they have given my mother, family and friends.

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Care Homes Owned by Advinia Healthcare Ltd in Glasgow City

Advinia Healthcare Ltd Locations in Glasgow City (4)

Advinia Healthcare Ltd Reviews in Glasgow City (265)

Deanfield Care Home

Craigbank Care Home

Deanfield Care Home

Haydale Care Home

Haydale Care Home

Craigbank Care Home

Deanfield Care Home

Deanfield Care Home

Golfhill Care Home

Haydale Care Home

Deanfield Care Home

Deanfield Care Home

Deanfield Care Home

Craigbank Care Home

Craigbank Care Home

Haydale Care Home

Craigbank Care Home

Craigbank Care Home

Craigbank Care Home

Deanfield Care Home

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