Advinia Healthcare Ltd in Greater Manchester | 4 Care Homes

Review of
Bedford Care Home
from D W (Daughter of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

Understaffed & underfunded! Night staff either unable or unwilling to help patients to the commode, patients are told to use incontinence pants - NO DIGNITY! Had to ask for my mums hair to be washed. Was told it was done weekly, but it was over 10 days since she had been admitted!
Little interaction

or encouragement to get mobile again whilst recovering from a broken ankle. When she pressed her call button to use the toilet, no urgency & she was constantly told about all the other patients waiting for attention.
Initially my mum was put into a room with a faulty bed, it didn't raise and for 2 nights 'slept' on a disconnected air mattress!
I asked if there were any other rooms available and was told there wasn't. I asked again for my mum to be transferred to another room, finally she was. I asked how long this room had been available & it had been free for about a week!! Staffing issues need to be resolved, it's not acceptable that people have to live in these conditions.

Reply from Joanne Fishwick, Home Manager at Bedford Care Home

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and your concerns regarding the care your mother received during her stay with us. Please know that we take all feedback seriously, as it helps us to reflect on and improve the quality of our care and services. We are genuinely disappointed to hear about the issues you've described, particularly around dignity, communication, and the availability of support. These are not the standards we aim to uphold, and we are committed to addressing any shortcomings. Unfortunately, these concerns were not brought to the attention of management at the time of admission or during your mother's stay, which meant we were unable to intervene or resolve them in real time. Had we been made aware, we would have acted swiftly to investigate and support both your mother and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Burrswood Care Home
from Stella S (Friend of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

From the minute I was in touch with Burrswood Care Home I was truly impressed. The girls and gents are just lovely...
On visiting weekly nothing seems to be any trouble at all.
Always polite and no hesitation gains the extra mile.

Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Hello. Thank you very much for your kind words. We are really happy that you are happy with the care received and will forward this feedback to the team. Best Wishes Andrew

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bedford Care Home
from Margaret W (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Mum was transferred from hospital to Croft House at Bedford care home. This was our first experience and we were apprehensive about what to expect. From my first phone call to the home, throughout all our visits to the last call the staff were amazing. To provide end of life care is a huge thing to

ask but the staff were caring to Mum and a great support to us. Although some of the fittings and decor looked tired the place was spotless and cleaned to a high standard. Thank you for all you did

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Mill View Care Home
from A J (Granddaughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

On arrival to visit my nana, there was other family members waiting to access the building to see their loved ones for over 20 minutes, there was at least 6 residence in the corridor on their own banging on the door and shouting because they can see their family trying to visit them and residance was

arguing amongst them selves... there was not a member of staff in sight checking to see what the loud commotion was. Once we gained entry a rude member of staff ignored family members concerns and she pushed past visitors causing injury to a young girl and then got confrontational saying it was accident and refused to apologies and walked off. There is a few lovely members of staff there that we are grateful for their hard work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Burrswood Care Home
from M B (Wife of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

We cannot fault the care shown by the staff at Burrswood. My husband was in Kay Unit and was suffering from mixed dementia. The staff were lovely and caring. There was a friendly atmosphere on the unit and the staff couldn't be more helpful.
My husband enjoyed the food very much and care was always

taken to make sure the residents had plenty of drinks.
The rooms and common areas were cleaned regularly. His clothes were always washed, ironed and returned quickly.
We could visit whenever we wished and offered tea or coffee or we could use the kitchen.
During his final days the nursing care was excellent and the staff couldn't do enough for him and for us.
It was so nice that members of staff attended his funeral.
I would recommend Burswood to anyone needing residential for care for a loved one.

Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Hello and thank you very much for your kind words. We pride ourselves on providing the very best care to our much loved residents and we are really happy that you received this. We will share your feedback with our team. Best wishes Andrew

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Burrswood Care Home
from Maura G (Wife of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

My husband was in the care of the staff at Burrswood,, I cannot praise highly enough the care and attention he received it was second to none,
He was diagnosed with lung cancer and given a short time to live,,the staff made his last few months so comfortable, talking to him, comforting him they called

in to chat to him often,,this made my torment bearable knowing he was in good hands,The staff were friendly ,always a smile when i came to visit and i was always made welcome,,I was kept updated regularly on the changes of medication and his condition as it deteriorated over the 3 months he resided at Burrswood,,
I will always be grateful to the Staff,,Thank you for your devotion to the work you do caring for those in need at the end of their lives,,THANK YOU

Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you for your very kind words about the care received at Burrswood. We are very assured by your kind comments and will share this with the team who provided the care to your Husband. We are deeply saddened by your loss, it was a pleasure to have been part of you and yours husband's lives over the last few months and we are really pleased that we have made things a little easier in such in such a difficult time for you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gorton Parks Care Home
from Helen F (Daughter of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

Its a pleasure to give a review for Gorton Parks Care Home. Mum has been at the home since February 2024. We are so very grateful to all the staff for the wonderful care, compassion and dignity they give to Mum. Inspite of her dementia she has flourished at the home, we can see she is happy, settled

and has made friendships with other residents and the carers. As a Health Professional myself I would highly reccommend Gorton Parks Care Home, they have supported us all as a family and we would not want Mum to be anywhere else. A huge ' Thank-You' to each and everyone one of you, you are all amazing!

Reply from Julie Manson, Administrator at Gorton Parks Care Home

Thank you so much for your lovely review; it's great to know your mum has settled in so well with us. Our staff all work very hard to make Gorton Parks a home to be proud of and more importantly, somewhere our residents are happy to be. We'll make sure your kind words are passed on to them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gorton Parks Care Home
from C S (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

We are pleased with my mum's care. The carers are friendly and always show care and concern towards our mum on times when we've visited. I've had to mention a few things when concerned e.g occasions when she's been thirsty, cold (needed a blanket, or didn't have socks on). Also, the crash mat had been

taken from against the wall next to her bed to stop her hitting her head on the wall. Fortunately, I was visiting to see this.

Reply from Julie Manson, Administrator at Gorton Parks Care Home

Thank you for your review and your kind words about our care staff, which we very much appreciate. Your review has been passed on to the senior management team at the Home and they would be delighted to speak to you in more detail about your mum's care and any concerns you might have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gorton Parks Care Home
from J D (Sister of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and always chat to me when I visit my Brother, his room has everything he needs I get calls and updates on anything concerning my Brother.

Reply from Paul Lawson, National Sales Manager at Gorton Parks Care Home

Thank-you for your review. We are delighted that you are so happy with the care your brother receives and that you feel welcome when you visit your brother. We will pass on your kind words to the staff team. Best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bedford Care Home
from Debbie Y (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

The staff at beech house were truly amazing with my dad in the two weeks he was there
Whilst his needs were assessed.
As a family we felt like they kept us fully informed at all times and if we had any concerns they were more than happy to help. All the staff were extremely friendly and always made
Sure

my dad was clean and comfortable even the times he was being difficult. I can honestly say the staff work so hard and they engage with all the residents even when they are really busy they treated my dad with dignity and respect at all times that goes for all the staff from nurses to the cleaners. We felt reassured that my dad was receiving the correct care whilst he was at beech house.We cannot thank the staff enough for making my dads time at beech house a positive experience and it was the only the distance for us that we knew we would have to move him to somewhere closer to home.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you very much for your review and kind comments. We are delighted that your dad enjoyed his stay with us and that you and the family were so pleased and reassured. If we can ever be of assistance again in the future please do not hesitate to get in touch. Pass him on our very best wishes. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bedford Care Home
from Stephen J (Son of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My Father was placed in Bedford Care Home after 2 strokes, Wigan hospital said he was moving to a home, it was a worry for my sisters and I, to be fair we had not heard of Bedford Care Home, however, there was no need to worry as all the staff where fantastic, my Father had his own room, but spent most

of his time in the communal lounge, where the was always staff around to cater for all his needs, the staff also created interesting things for them all to do, my Father actually enjoyed the care, and they helped him with his recovery, as he began to feel better, and eventually we took him home.
I have to say, "The staff helped him in his recovery and my thanks go out to them".

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you very much for your review. We are delighted to have been able to play a part in your father's recovery and it's lovely to know that he enjoyed his stay with us so much. Very best wishes to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gorton Parks Care Home
from Jennifer Q (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Gorton Parks has not only cared for my ailing dad but every carer we have encountered has cared for me and my family as well. This isn't just a professional establishment, it is personal as the staff care personally for the residents in their care.
The respect and attention they show is second to

none and as a family member, I feel safe knowing my dad resides here.
Thank you everyone.

Reply from Julie Manson, Administrator at Gorton Parks Care Home

Thank you so much for your lovely review, which I will pass on to our care team. It's always a boost to morale when we get such positive feedback, and we're delighted that you're so happy with the care your dad is receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bedford Care Home
from Lorna W (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Before my Mum was moved to Bedford, she stayed inside all day, she didn't eat well, didn't sleep well, was reluctant to mix with other people and was becoming more and more agoraphobic and morbid. Since she moved to Bedford in January, she has really started to enjoy life a lot more. She has been out

to dancing and singing events, Bolton aquarium and museum, attended parties and made new friends and is even going ten pin bowling next week! I am so thrilled with the love and care provided by the whole team at Bedford, especially the way the activities team are able to get my Mum involved. It must have taken an enormous effort to get my Mum to believe she can be happy again and I can really see that she enjoys every interaction with the carers, nurses and staffing team. She now eats like a horse, sleeps in a proper bed and she even thanked me on my last visit for "giving her, her life back!". Thank you to the Bedford team for caring and helping my Mum to 'be happy' again!

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for your review. We are delighted to have been able to help your dear mum and we're all are over the moon that she has been thriving and progressing so well at Bedford Care Home. To hear her say that she feels as though she has got her life back makes it all worthwhile for us as a team and we are grateful that you have put your trust in us. Thanks again and best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bedford Care Home
from Adam W (Grandson of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

Wouldn't put my worst enemy in this care home, the lack of care and acknowledgement the staff give their patients is evil. My nan sat from 6am to 4:30 pm in her own filth and was only changed as I requested it. This was done on multiple occasions. 40 beds and 5 staff at best. Ridiculous. Luckily we

moved my nan to a different care facility after 2 weeks. I would give this place 0 stars if I could.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you for sharing your feedback. We are deeply sorry to hear about your experience and understand how distressing it must have been for you and your family. At the time of your nan's stay, our staffing levels were 6 staff to 30 residents (4 care staff, a nurse, and a nurse assistant) This ratio meets the needs and levels of dependency in the house and previous reviews are testament to the high standards we set. We apologise that we did not meet these expectations for you and your nan. We wish this issue had been brought to our attention sooner so we could have worked together to resolve any concerns. We are committed to continually improving our care practices, and we take your feedback seriously as part of that process. If you would like to discuss this matter further, we would welcome the opportunity to speak with you. We truly value the trust families place in us, and are dedicated to providing the best care for all residents. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bedford Care Home
from Linda G (Daughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

I would like to say that the staff, from the people behind the scenes, to the staff on the units, are amazing. The care and love they give, without it being false, is truly humbling. Both our parents are there and I can say hand on heart it was the best thing we could have done for Mum and Dad. There

is joy and laughter, the rooms are clean and if mum is having one of her off days, shall we say, they go above and beyond, even making her jam butties, as she loves them. Never have I left there thinking I'd chosen the wrong home. I know I couldn't have done any more. All the staff are brilliant.
I don't know the management hence 4 stars, but everyone else is 5.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

On behalf of the whole team, thank you so much for your wonderful review. It is a privilege to care for your dear parents and we are delighted that you are so pleased with your choice of Bedford Care Home. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bedford Care Home
from Elaine F (Daughter of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum went into care in October 2024 due to her Lewy bodies. She was initially assessed in a unit and then was moved to Astley House. Since being there, my sister and I are much happier. She is more settled and content. My dad came into Astley House in December 2024. We tried to keep him home but he

wanted to be with mum. He is well cared for. The carers are kind and look after all residents with a passion for ensuring they are engaged in activities and happy.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you for your review, we are delighted that your dear mum and dad have settled in well and that you and your sister are reassured that they are being well cared for. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gorton Parks Care Home
from John M (Son of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Clean, safe and welcoming. The staff are very attentive and caring.

Reply from Paul Lawson, National Sales Manager at Gorton Parks Care Home

Thank you very much for your lovely review. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gorton Parks Care Home
from Anna M (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

I find the staff very helpful and willing to do anything you ask of them.

Reply from Paul Lawson, National Sales Manager at Gorton Parks Care Home

Thank you very much for your review and kind comments about the staff team. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Gorton Parks Care Home
from Lee B (Son of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

All the staff (day) are great with my mum. She does not really like food. She is always made comfortable in bed as she stays in bed watching her programs. All the care and staff are great and my mum seems happy.

Reply from Paul Lawson, National Sales Manager at Gorton Parks Care Home

Thank you for your review and compliments about our wonderful staff team. Please pop into the office on your next visit and we can review some different food options for your mum that would suit her personal tastes and preferences. In the meantime best wishes to you and all the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bedford Care Home
from Debbie W (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My mum moved to Bedford Care Home in December following twelve months in another care home. We chose Bedford due to my mum's rapid declining health with dementia and Alzheimer's. The care home she originally went in did not meet her care needs, since moving to Bedford last month, I have noticed a massive

change in her everyday life.
She has now settled in relatively well, has a lovely room which we have been able to make a "home". The staff from senior management, carers, domestics and activity workers are brilliant.
They are very knowledgeable when dealing with advanced dementia and very caring.
This for us, as a family, has been the best and right decision for my lovely mum.
I used to dread visiting her in her other care home as both she and myself would be quite stressed and get upset, now, thanks to Bedford, I do not have the same worries and anxiety, this is due to them actually caring for my mum like one of their own.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for this lovely review. We are delighted that we have been able to help your dear mum and that coming to Bedford has made such a positive impact on not only Mum but also for yourself and the family. We are always here to help and send you all our very best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Advinia Healthcare Ltd in Greater Manchester

Advinia Healthcare Ltd Locations in Greater Manchester (4)

Advinia Healthcare Ltd Reviews in Greater Manchester (271)

Bedford Care Home

Burrswood Care Home

Bedford Care Home

Mill View Care Home

Burrswood Care Home

Burrswood Care Home

Gorton Parks Care Home

Gorton Parks Care Home

Gorton Parks Care Home

Bedford Care Home

Bedford Care Home

Gorton Parks Care Home

Bedford Care Home

Bedford Care Home

Bedford Care Home

Bedford Care Home

Gorton Parks Care Home

Gorton Parks Care Home

Gorton Parks Care Home

Bedford Care Home

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers