Advinia Healthcare Ltd in Lanarkshire | 1 Care Home

Review of
Rutherglen Care Home
from R C (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are all amazing.
Care quality is excellent.
More than happy with the food, entertainment, and activities.
Staff on daily works fantastic.
Overall very, very happy with all the care.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Thank you very much for your wonderful review. Best wishes.

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Review of
Rutherglen Care Home
from J L (Daughter of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

My Mother has only been in since February and I have been very happy with the care and support she has been getting.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Thank you very much for your review and for sharing your positive experience at Rutherglen Care Home. Best wishes.

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Review of
Rutherglen Care Home
from M C (Daughter of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

My Mum has been a resident since 2021. She is quite settled but feel that she could be given more choices and included in more activities. Most staff are excellent when dealing with her.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Thank you very much for your review and feedback and for your compliments about the staff. This feedback is very important to us as we strive to maintain very high standards throughout. Best wishes.

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Review of
Rutherglen Care Home
from Katrina M (Daughter of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

The facility is clean, staff very friendly and attentive for both residents and their family.
Rooms are basic, but adequate.
A very relaxed but professional approach to seniors' care.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Thank you very much for your review and for your high ratings it is much appreciated by the team. Best wishes.

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Review of
Rutherglen Care Home
from Martin H (Son of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

Such a great place with outstanding dedicated staff.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Thank you very much for your kind words and high ratings. Best wishes.

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Review of
Rutherglen Care Home
from William L (Son of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

All the staff within the care home provided excellent care and attention towards my mum. The facilities were very good, as were the food and the activities. I cannot fault anything about the care home as it was always clean and tidy. The staff do a very difficult job in a pleasant manner.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Thank you very much for your review. We are delighted that you are so happy with the care provided for your mum, and we will pass on your kind comments to the team. Best wishes.

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Review of
Rutherglen Care Home
from Carol Y (Daughter of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

As always, I find the care my mother receives at Woodside House, Rutherglen to be exemplary. I visit regularly and have only good things to say about the staff and how caring they are towards the many residents. They work very hard indeed, but always have time to communicate with the residents, giving

them care, love and dignity. There may be fancier buildings for those who need 24-hour care, but I doubt anywhere else has such wonderful staff.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Thank you so much for your review and for the lovely comments about our staff team. It is very pleasing to hear that you are so happy with the care provided for your mother at Rutherglen Care Home. Best wishes.

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Review of
Rutherglen Care Home
from C M (Granddaughter of Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

Very approachable and supportive staff team, management very thorough and beneficial to my gran.
Go out of their way to advise of anything my gran requires.
Always a homely atmosphere and my gran seems to have settled extremely well.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Great to hear that your gran has settled so well at Rutherglen Care Home. Thank you for your kind words about the staff team and homely atmosphere. We send our very best wishes to you and the family.

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Review of
Rutherglen Care Home
from J M (Daughter of Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

Excellent staff team. Excellent management guidance and supportive, helpful. This I have found to be of extreme comfort due to the circumstances my mother has encountered the past few months.
I feel more relaxed and comfortable knowing that my mother is receiving excellent care and support.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Thank you very much for your review. We are pleased to be able to help make you and the family feel reassured and comfortable during your mother's stay with us. We will pass on your kind comments to the team. Best wishes.

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Review of
Rutherglen Care Home
from J D (Son of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

My mother hasn't been in very long but has settled in very well thanks to the management and friendly staff. Nothing is a bother for them. Food is good, facilities and entertainment good. She has a comfortable room and the family have peace of mind with the safety and security in place.

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Review of
Rutherglen Care Home
from J M (Sister of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

Staff and manager are lovely and very approachable, rooms are always kept very clean, any issues are always dealt with quickly and professionally. I would have no issues recommending Rutherglen to people.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Thank you very much for your review and recommendation.

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Review of
Rutherglen Care Home
from K L (Son of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience

My mother spent the last few years of her life in the care of Rutherglen Care Home. During the pandemic, the staff were very professional and showed great empathy towards my father and myself, with regular updates and phone calls. Towards the last few months of my mum's life, the staff were excellent.

The senior staff, especially, showed great care and understanding. They made the last few days very peaceful and respectful, and provided all the care that my mother and I needed. I will always be thankful for this.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Thank you very much for your review and we send our very best wishes to you, your father and the whole family. It was an honour for the team at Rutherglen to care for your dear mother. Reassuring to know that we were able to help during a difficult time.

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Review of
Rutherglen Care Home
from A D (Daughter of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience

Clean and pleasant facility. Friendly and attentive staff.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Thank you so much for your review and high rating for Rutherglen Care Home. Best wishes.

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Review of
Rutherglen Care Home
from Maragret K (Daughter of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience

Mum came into the nursing home in July 2023 after having a stroke in February 2023. Our expertise from the start was excellent and the family are pleased with the care, compassion and help that Mum (and us) receive from all the staff. It was a very difficult decision based on placing Mum in a nursing

home but the whole family agreed it was for the best. Overall to date, we cannot thank everyone in the nursing home enough for making this transition in Mum's life, home and care so easy. We cannot believe how well she is doing after what the doctors in the hospital said about life expectancy.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Thank you very much for your review and high praise. It is a privilege to care for your dear mum at Rutherglen Care Home and we are delighted that she has settled so well and feels at home. We will pass on your kind comments to the team. Best wishes.

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Review of
Rutherglen Care Home
from Agnes J (Sister of Resident) published on 19 July 2023

Submitted via Postal Card • Report

Overall Experience

I am very happy to know that my brother is getting looked after, in a proper manner and by all staff; especially the higher up staff, as I know I can speak to them anytime if I have any questions I need answered.

Reply from Nitya Kanoria, Digital Marketing Manager at Rutherglen Care Home

Thank you for your 5-star review. We are happy to know that you are satisfied with the care that your brother has been receiving and that there is an open stream of communication. Your feedback means a lot to us, and we will continue to ensure the well-being of your brother. Kind regards.

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Review of
Rutherglen Care Home
from Sharon C (Daughter of Resident) published on 17 July 2023

Submitted via Postal Card • Report

Overall Experience

My dad has been a resident of Rutherglen Care Home since 2020. He was admitted during Covid, a difficult time for everyone, but the staff were brilliant. The staff are friendly, helpful and take amazing care of my dad, he is always so happy. The care home is so clean and tidy. All the staff do an amazing

job. The food looks awesome too.

Reply from Nitya Kanoria, Digital Marketing Manager at Rutherglen Care Home

Thank you for the great review. We appreciate your kind words about our staff and their excellent care for your dad. We're glad to hear he is happy and well taken care of. Your feedback means a lot to us and we're grateful for your support. Kind Regards.

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Review of
Rutherglen Care Home
from G M (Daughter of Resident) published on 17 July 2023

Submitted via Postal Card • Report

Overall Experience

Staff are very good in what can be a difficult group of adults to manage. My dad is shown dignity and respect and any request is dealt with quickly.

Reply from Nitya Kanoria, Digital Marketing Manager at Rutherglen Care Home

Thank you for your review and five star rating of our care home. At Advinia, we value compassionate care and we are glad to know that the staff are doing their best to uphold our commitment to you. Kind Regards.

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Review of
Rutherglen Care Home
from Stewart M (Son of Resident) published on 21 May 2023

Submitted via Website • Report

Overall Experience

My mother had been in the dementia section of Rutherglen Care Home - 10 Woodside Unit for years. Staff fine, but my mother's two gold rings went missing off her fingers a year before she died - one gold sovereign ring - one gold snake ring. Also, an antique lamp in her room disappeared which is sad.

Please take your family's valuables off them before considering a placement here other than that your family will be safe and looked after. Anyone thinking of putting family members here it's a good place - most staff are nice some people aren't when you ask them to do something for you - it's like they can't be bothered - exceptional Nigerian staff do anything for you thank you guys. You get that in most workplaces anyway.

Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home

Hello Stewart and thank you very much for your review and feedback. Sorry to hear about your mother's rings going missing and as a matter of course we always now recommend to families upon admission to keep precious jewellery locked up somewhere safe and rather just use costume jewellery instead. Whilst caring for residents living with dementia we always try our best to keep their belongings safe and secure but there may be occasions where residents themselves remove their jewellery and tuck it away somewhere or offer items to friends, who may also be residents to wear and they get lost that way. Please do get in touch with us via our main reception with a description or pictures of the items and we will conduct a further search of Woodside House in the hope of retrieving them. Thank you for your comments about the staff and we now have more permanent colleagues rather than using agency which has resulted in positive improvements. Best wishes to you and the family.

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Review of
Rutherglen Care Home
from Michael W (Son of Resident) published on 26 July 2021

Submitted via Website • Report

Overall Experience

My mother had been in the dementia section of Rutherglen Care Home for more than 3 years before her death aged 101.
From the start, she was very content there and was very well looked after by the staff. I was very happy with the communication and helpful response from the team as we now live 200+

miles away and visits were at intervals over the years and particularly hard during Covid.
We were able however to telephone regularly and speak to the staff on duty who were always happy to chat and give messages to her. This was a great comfort to us and they could not have been more caring and informative on these calls lately and also their calls to me when anything regarding her help and well being needed to be discussed.
We really liked the trouble they went to on her 100th celebration when we were able to have a small group of relatives and friends spend time with her in the private room provided with decorations plus plates and glasses available for a small party for her.
A1 care.

Reply from Paul Lawson, Customer Service Manager at Rutherglen Care Home

Dear Michael, on behalf of the whole team, our deepest sympathies go to you and the rest of the family following the loss of your mother,
It was truly an honour and a privilege to host her 100th birthday celebrations in the Care Home, albeit under restrictions.
We really appreciate your kind comments and it is so lovely to hear that you were so pleased with the care your mum received during her final years. Best wishes to you.

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Review of
Rutherglen Care Home
from Maureen C (Sister of Resident) published on 7 July 2021

Submitted via Website • Report

Overall Experience

My sister has improved greatly with the help and care of the staff. They are treating her with dignity. Recently due to the weather and outdoor visits she is so much happier too. Well done to all the staff for their care and patience.

Reply from Julia Bentley, COO at Rutherglen Care Home

Thank you so much for your positive feedback. We are so proud of our colleagues for their ongoing commitment to excellent care for our residents. I am so pleased your sister had improved greatly and that she is much happier. I will ensure our colleagues are made aware of your comments, again thank you for taking the time to submit a review, this is greatly appreciated.

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Care Home Owned by Advinia Healthcare Ltd in Lanarkshire

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Advinia Healthcare Ltd Reviews in Lanarkshire (80)

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