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Care Home Owned by Advinia Healthcare Ltd in Lincolnshire

9.0 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Advinia Healthcare Ltd in Lincolnshire

Only the locations & reviews in Lincolnshire for Advinia Healthcare Ltd are showing below.

View the details of all 36 locations (with 2157 reviews) owned by Advinia Healthcare Ltd

Advinia Healthcare Ltd Locations in Lincolnshire (1)

 

1 Care Home owned by Advinia Healthcare Ltd in Lincolnshire

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Madeira House Residential Care Home

129/131 High Holme Road, Louth LN11 0HD 

9.1 48 reviews
"Needs updating (which they are in the process of doing) No disabled toilet. The staff are extremely good, helpful and smiley. Very…"   Read all 48 reviews
Location Type Care Home

Madeira House is an attractive care home tucked away in the lovely market town of Louth, close to the A16 and Grimsby. Madeira House offers personalised residential, respite and palliative care to 51 residents. The health and wellbeing of the… Read more about Madeira House Residential Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • Eating Disorders
  • 51 Rooms from £895 / week

Advinia Healthcare Ltd Reviews in Lincolnshire (48)

9.0
Advinia Healthcare Ltd has a Group Review Score of 9.0 (8.973) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Advinia Healthcare Ltd must have a Review Score.

Overall Experience

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48
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Review of

Madeira House Residential Care Home

from Kathy C (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to visit my Father from New Zealand and was pleased with what I witnessed. Clean home, no smells, nice caring staff that try hard to give each resident what they need. My Father has settled and seems happy enough and his room was clean and tidy. He likes the food. The building needs an upgrade
but it is well looked after and maintained.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care Home

Thank you very much for your review and we are delighted that your dear dad has settled in so well. Best wishes.


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Review of

Madeira House Residential Care Home

from M P (Friend of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sadly our experience of Madeira House care home hasn't been a positive one. Our loved one has often been neglected; lack of care and compassion. Many issues with members of staff and management. On many occasions our relatives personal care has not been satisfactory, drinks weren't always available
and the general cleanliness was poor. The home seem to offer many activities for the more abled residents but hugely lacking in care all round. Some staff have been helpful and genuinely care but others don't appear to have the correct training and skills needed.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care Home

Thank-you very much for your feedback which is vital to us as we strive to maintain the very highest standards throughout our services. It is very concerning to us to read your review as it is not the usual type of feedback our Care Home receives however rest assured that we will investigate fully and respond to you in person. We apologise if your experience did not match your expectations. In the meantime please do not hesitate to get in touch with us directly. Best wishes.


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Review of

Madeira House Residential Care Home

from Cynthia M (Respite Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needs updating (which they are in the process of doing) No disabled toilet.
The staff are extremely good, helpful and smiley. Very clean.
The activity staff are amazing, taking you shopping and activities. One lady is a real help. The food is excellent - very good cook and plenty of it.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care Home

Thank you so much for sharing your positive experience with us! We're thrilled to hear the lovely comments about our staff here at Madeira they are all an excellent team. We're delighted that you found the food to be excellent as well as the home to be clean. Your feedback means the world to us.


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Review of

Madeira House Residential Care Home

from Jane B (Daughter of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care staff. Glad to see the building is finally being upgraded and they have been keeping on top of the garden. I am always informed if there is a problem and can tell the staff genuinely care about the residents. Entertainment is improving again, which is good. Food is also
improving. The yellow tops are awful, it would be nicer for the staff to have the older colours.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care Home

Thank you sincerely for taking the time to share your positive views about Madeira House. We are thrilled to hear that you have noticed all the changes and renovations that have been happening and we look forward to sharing more with you. The uniforms will be something we can hopefully improve on soon. Your kind words truly warm our hearts. Thank you again.


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Review of

Madeira House Residential Care Home

from Angela C (Daughter of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is settled and happy in Madeira House. The staff are very good with her and the manager is always there if we have any questions or issues. On attending the visitors and relatives meeting I feel confident that the manager and the team have plans to improve things. You can see that the building needs
some improvement but things are starting to get done. Mum told me that the staff are her new extended family. Please keep up the good work team.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care Home

Fantastic to hear that your mum feels so much at home. Thank you very much for your review and for attending the recent meeting. Family's feedback is essential to us as we strive to provide high standards throughout the service and we are glad that you can see our improvement action plan taking shape. Best wishes.


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Review of

Madeira House Residential Care Home

from H C (Wife of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Caring.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care Home

Thank you so much for your excellent review of our care home. Everyone here at Madeira House appreciates your kind words and finds it an absolute pleasure to care for your loved one. Warm regards, home manager


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Review of

Madeira House Residential Care Home

from Kieren T (Son of Resident) published on 15 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Still waiting for a refund for nearly £2500 of overpaid fees, 80 days after my father died after the promised payment period came and went. Communications are awful, emails are ignored. The home staff are lovely people who do their level best to care for the residents, but badly underfunded and considering
the home fees came to £1100 a week, the home is very run down.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care Home

Thank you for your review and feedback. We apologise for the delay in the refund which has now been processed and paid into your account. We appreciate your kind words about the staff, who all extend their ongoing sympathies on the recent loss of your father. Best wishes to you and the family.


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Review of

Madeira House Residential Care Home

from Michael A (Respite Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to Madeira House Residential Care Home for rehabilitation (after a leg injury) during October to December 2023. Right from the start, I was totally impressed by the pleasant and relaxed surroundings and particularly grateful for the warmth and compassion of the care staff. Thinking back
on my own career as a university lecturer, I greatly appreciated the professional dedication, attention and commitment of all those involved in the well-being of the residents (including cleaning ladies and ancillary staff). The quality of the food and catering was excellent. I have absolutely no hesitation in completely recommending Madeira House to potential future residents.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care Home

Thank you for your kind review. It was a pleasure for us all to be able to assist you in your recovery and rehabilitation. Thank you for recognising the fantastic and hard work all the staff do here at Madeira House. We all wish you the best. Thank you again.


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Review of

Madeira House Residential Care Home

from Alison S (Respite Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During my stay at Madeira House, the staff have been fantastic. The care has been great and this is all the staff, they have been considerate and caring and nothing was too much trouble. They have helped me become mobile and independent and this has made it possible to return home.
The only things
that reduced the stars were the food was not always great and a little monotonous. The only other thing was my room sometimes was cold, they always offered me blankets it was mentioned to move to a different room which was down by the lounges and dining room, but would have been noisy while the room I was nice and quiet which is how I liked it.

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Review of

Madeira House Residential Care Home

from Sam J (Friend of Resident) published on 21 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My work colleague was admitted here after a fall at home and she always says how nice the staff at the home are and nothing is ever too much trouble. We are hoping she will be home soon with all the help of the staff.

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Review of

Madeira House Residential Care Home

from Margaret S (Regular Volunteer) published on 7 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are fantastic at this care home and always go above and beyond for everyone. The activities team are fabulous, always trying their best to put on events for the people that live at the home. I am retired now, but it warms my heart to be able to donate to the home and give back to the residents.

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Review of

Madeira House Residential Care Home

from M S (Daughter of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the staff team and manager at Madeira House. They have provided great support to my mum and have always been really supportive and caring. Since new the new management have begun work it’s been great to see the positive changes around the home. The home has started to feel like a
home and not just a care home.
Thank you all so much for the hard work you do and a big thank you to the manager for being so approachable and caring. Seeing Mum happy means the world to me and my family.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care Home

Hello and thank you so much for your review and kind comments. It is a privilege and pleasure to support your dear mum at Madeira House and we are absolutely delighted that you and the family are so pleased with the care provided, with the staff team and with our wonderful manager. Most importantly it's fantastic that Mum is so happy and content living here. We strive to create a home from home so hearing your feedback certainly makes it all worthwhile. On behalf of the whole team, thank you again and best wishes.


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Review of

Madeira House Residential Care Home

from D O (Grandson of Resident) published on 19 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a shame to hear the news that the manager is leaving, she truly is one of a kind and has brought Madeira House up from the ground. She is so kind and compassionate with everyone and there is no one that could replace her, can’t thank her enough for looking after my nana, but also our whole family
at the same time. Madeira House will not be the same without you.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

I would like to thank you so much for your kind review, I am greatly saddened that this is a choice I have had to make and a choice which was not easy to make. However, I am confident that the new manager will continue with all the hard work and care that has taken place over the years and the staff are amazing and will continue to care for and support our residents in the best way they can.
kindest regards.


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Review of

Madeira House Residential Care Home

from Sandra M (Daughter of Resident) published on 7 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall I am quite happy with the care home. It is quite run down and needs a lot of updating. My mum's room is very poor. The staff and manager are lovely. The food is very good. There have been a few occasions where the care could be better.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

Thank you Sandra for your review, your points have been noticed and this has been actioned regarding the updating of the home we are currently in the process of modernising the home. Please feel that if there are occasions where the care has not been to your standard do not hesitate to discuss this with me as I am very committed to ensuring that all the residents are receiving the highest standard of care whilst residing in our home.
Again I would like to thank you for your honest review and hope any improvements within the home will be shown in the very near future.


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Review of

Madeira House Residential Care Home

from L M (Niece of Resident) published on 12 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks to the manager and staff. I was conversing with the manager from Australia in relation to the care of my uncle. The manager was amazing, extremely patient, helpful and understanding. I have since returned to UK and have found the staff at the care home to be
extremely professional and caring.
I cannot speak highly enough of the manager and her staff. Thank you.

Reply from Arineh, Marketing Executive at Madeira House Residential Care Home

We are happy that you had a pleasant experience with the home manager and staff at the home, they are dedicated to making sure that your uncle is comfortable and is provided with an excellent level of care during his stay, so they will be glad to hear your positive response. Thank you for your kind words.


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Review of

Madeira House Residential Care Home

from Beverley S (Daughter of Resident) published on 27 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Madeira House in October 2021 with various health issues and needed full-time care. I had no doubts he was well looked after in every way and nothing was ever too much for the staff. As we live over 200 miles away it was so important for us to be kept up to date on a regular basis
and they always did this. As well as this being a beautiful home, the staff are outstanding. I spoke regularly with two members of staff and felt so comfortable knowing they were caring for my dad. The manager is lovely - if ever you need to place a relative in a home for permanent or short-term care I cannot recommend Madeira House enough.

Reply from David Martins, National Sales Manager at Madeira House Residential Care Home

Thank you for your very kind review. We are delighted that you are happy with the team, communication and care. I will ensure your comments are passed on to the home and team.


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Review of

Madeira House Residential Care Home

from R H (Daughter-in-law of Resident) published on 18 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very unsure of choosing Maderia House as we had had a very unpleasant time there 20 years ago with my grandma. After visiting the home in December 2021 I was more than happy for my mother-in-law to reside there. The home was welcoming, bright, clean and didn't smell. The staff, especially the
manager, were amazing in our short time there. We can't than them enough for the care and support they gave - thank you.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

It was our pleasure, all the staff loved being part of your mother-in-law's care. Thank you also for choosing Madeira House


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Review of

Madeira House Residential Care Home

from Paula S (Daughter of Resident) published on 11 October 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Madeira for two and a half years now with dementia and I can only say I am so pleased we picked this home for her.
She is so well cared for, nothing is too much trouble for the staff and they are so friendly. They have made myself and my siblings at ease with having had to make
the daunting choice to place mum in a home, they truly are caring.
I am always kept up to date with anything that may crop up no matter how trivial it may seem and the staff are always there to help me with any queries I may have and point me in the right direction if I feel I need to talk to anyone at the home or outside should it be the doctors or adult social care.
I can honestly say I would not want mum to go anywhere else and would happily recommend Madeira to anyone who feels it is time to have a loved one placed into a care home.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

Thank you very much for your review of our home.
I am as a manager extremely lucky to have such amazing staff who are all very passionate. It is also so heart warming to know we have the support from our residents families.


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Review of

Madeira House Residential Care Home

from J W (Husband of Resident) published on 6 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, the staff are very helpful. Overall experience is very good.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

Thank you so much for your review, myself and the staff are so pleased with this review and we will continue to provide a caring environment for your whole family.


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Review of

Madeira House Residential Care Home

from Terry H (Respite Resident) published on 6 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top class, best ever.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

Thank you Terry for your kind words. It is a pleasure to have you here as part of our family.


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Awards / Recognitions (3)

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