Advinia Healthcare Ltd in Merseyside | 2 Care Homes

Review of
Arncliffe Court Care Home
from Hazel F (Daughter of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

The lounge is bright, airy and comfortable. The residents are happy. Mum says that the staff are busy, caring and lovely and she feels that the staff are busy, caring and lovely and she feels safe and well looked after. There is a very pleasant atmosphere and the food is just like home cooked.

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Review of
Arncliffe Court Care Home
from Karen S (Daughter of Resident) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

Arncliffe Court Care Home has completely changed my opinion of care/nursing homes. It has given my mother a new lease of life. She is always kept spotlessly clean and well looked after which gives the family peace of mind. It was a hard decision to make but it was definitely the best. The staff are

always accommodating and have fantastic relationships and interact with the residents. Arncliffe Court is definitely A1 and would give 100% to all areas - care and cleanliness etc.

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Review of
Arncliffe Court Care Home
from Carolyn L (Daughter of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

My expectations were so low after the lack of care my dear mother received from her previous care home. I couldn't have been more wrong. Arncliffe Court has exceeded any hopes I had for my mum with regard to her care and dignity. Unfortunately being 96 years of age, she soon required end-of-life care

and this has been administered with such care and kindness, I find myself overwhelmed and eternally grateful for the staff here.

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Review of
Arncliffe Court Care Home
from John G (Son of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

I have rung the Paisley Ward numerous times and have today first visited the ward. Everyone I have liaised with has been very polite and helpful. My father seems very settled in the ward which is peace of mind for the family.

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Review of
Arncliffe Court Care Home
from J S (Granddaughter of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

Lovely place, my nan is safe and looked after. The place is always nice and warm staff always on hand if you need them.

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Review of
Stonedale Lodge Care Home
from Maria M (Wife of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband came to Stonedale Lodge in 2020. The staff have looked after my husband with care and compassion. My husband is very poor, he is deteriorating slowly and to be honest I would be lost without the staff and how well my husband is treated and looked after.

Reply from Paul Lawson, National Sales Manager at Stonedale Lodge Care Home

Thank you very much for your review and feedback. We are here to help in any way we can and are glad that we are able to reassure you that your husband is being well cared for at Stonedale Lodge. Best wishes.

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Review of
Arncliffe Court Care Home
from B S (Daughter of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

The staff here is wonderful
They go above and beyond, truly caring for the residents. Atmosphere is peaceful, but more activities are needed to keep residents engaged. Each house could offer unique activities, while allowing residents to join others. Gardening would be perfect with the beautiful green

areas available.
I would have rated this place higher if there were more staff, as a larger team could better meet each resident's needs, prevent falls, and ease staff workload.
There's also room for improvement in organizing residents' clothing. My mum's clothes often go missing, I've seen them on other residents. Labeled baskets for each resident's clothes could help avoid mix-ups.
Additionally, a solution to prevent residents from wandering into others' rooms would help protect privacy.
Better personal hygiene care is essential. I've sometimes found that my mum wasn't cleaned promptly after an accident, which risks infection. Immediate cleaning is crucial for residents' comfort and health.

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Review of
Stonedale Lodge Care Home
from P M (Niece of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

My aunt has been a resident at Stonedale Lodge for over two years. The staff are very caring and lovely both with her and us as a family. Admin staff who are very knowledgeable and caring. Food is of lovely quality and plenty. Cleaning is of a good level and my aunt's room is always warm and tidy. My

aunt is very happy there. My only concern is very happy there. My only concern is that we have very little communication regarding price rises etc.

Reply from Paul Lawson, National Sales Manager at Stonedale Lodge Care Home

Thank you so much for your lovely review and we are absolutely delighted that you and the family feel so reassured that your aunt is being well cared for at Stonedale. We will pass on your kind words to the different departments and to the care team. We will always write to the next of kin prior to introducing any pricing changes which are normally linked to inflation and only once a year. However, feel free to pop into the office any time and we can discuss this or any other items in more detail. Our door is always open. Thanks again for your review and we send our very best wishes.

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Review of
Arncliffe Court Care Home
from D C (Daughter of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and caring to Mum which has helped her to settle in.
The staff have also been very supportive of the whole family as Mum has been settling into Arncliffe Court.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you for your review and it's lovely to know that your dear mum is settled in and happy at Arncliffe Court. Best wishes.

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Review of
Arncliffe Court Care Home
from G B (Friend of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

The lovely atmosphere upon entering the building. The staff is always helpful, pleasant and polite. Residents always appear happy and have good interactions with residents. It would be nice to see some activities taking place involving the residents.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you very much for your lovely review and kind comments. It's nice to hear such positive feedback. We do have a full activities program in the care home and would be delighted to share details of this with you on your next visit if you pop into the office. Thanks again and best wishes from all the team.

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Review of
Arncliffe Court Care Home
from S C (Son of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

From when my Mother first attended - it was a very welcoming experience. The staff are all very polite and it is very evident they are all passionate and caring in their role.
The complex is kept clean and tidy. My Mothers room is always kept to a high standard. I would like to thank everybody at Arncliffe

for the support and help in which is a difficult time. "You are all super stars" thank you.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Lovely to hear that you are so pleased with the care provided your your mother at Arncliffe Court. We will pass on your kind words and thanks to the staff team, who will be very appreciative. Best wishes.

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Review of
Arncliffe Court Care Home
from D P (Daughter of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

I think all the staff are lovely but don't have much time to interact with the residents. I feel that there should be more activities. Music and other things to help with interaction.
Mum is happy and well cared for.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you very much for your review and feedback and it's lovely to hear that your dear mum is happy and that you are reassured that she is well cared for. We do have a full activities program which we adapt for each resident to promote inclusivity. If you could possibly drop into the office on your next visit then our Home Manager would be delighted to speak with you and we can plan some ideas to encourage your mum to engage in more of the activities. Best wishes.

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Review of
Arncliffe Court Care Home
from Jenna P (Granddaughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

Lovely place.
Lovely staff, highly recommend.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you very much for your review and recommendation. Best wishes.

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Review of
Arncliffe Court Care Home
from R R (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

My mum receives really good care.
Activities are really good.
Staff are really caring and interact very well with my mum.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you very much for sharing your experience of Arncliffe Court, it's great to hear that you are so happy with the care your mum receives. Best wishes.

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Review of
Arncliffe Court Care Home
from L D (Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

I am happy with this home. It is my first time and I would recommend this home.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you very much for your review it's great to know that you are happy at Arncliffe. Best wishes.

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Review of
Arncliffe Court Care Home
from A M (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

I can honestly say we have peace of mind that my Mum is being looked after and is well cared for. The lovely staff also add comfort as they are extremely engaging with us. We couldn't ask for more and I would personally like to thank you for helping us through a difficult time, getting used to a big

change. Thank you.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

We are delighted to be of assistance and it's lovely to hear that you feel reassured that your mum is being well cared for. Thank you for your kind comments. Best wishes.

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Review of
Arncliffe Court Care Home
from J S (Granddaughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

Beautiful place for the residents. The staff are lovely.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you very much for your review we will pass on your comments to the team. Best wishes.

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Review of
Arncliffe Court Care Home
from K O (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

My Mum has lived in this care home for 18 months. It has been good for her. She has found friends, and the staff are lovely. Visitors are made very welcome. My Mum is well looked after.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you so much for your feedback and it's very pleasing to hear that your mum has thrived at Arncliffe and made some good friends. Best wishes.

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Review of
Arncliffe Court Care Home
from J M (Daughter of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum settled amazingly. Staff are fabulous. Home meets all Mum's needs. Everything is fabulous. Would highly recommend this place to anyone.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Lovely to hear that Mum has settled in so well and that you are so happy with the service provided by Arncliffe Court. We will share your compliments with the team. Thank you

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Review of
Arncliffe Court Care Home
from C B (Niece of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

So far, the carers have been wonderful in looking after our uncle. Thank you!

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you very much for your review and for praising our care team. It's good to know that you feel reassured that your Uncle is being well looked after. Best wishes

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Care Homes Owned by Advinia Healthcare Ltd in Merseyside

Advinia Healthcare Ltd Locations in Merseyside (2)

Advinia Healthcare Ltd Reviews in Merseyside (92)

Arncliffe Court Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

Stonedale Lodge Care Home

Arncliffe Court Care Home

Stonedale Lodge Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

Arncliffe Court Care Home

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