Advinia Healthcare Ltd in Oxfordshire | 1 Care Home

Review of
Oxford Manor Care Home
from P K (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My Mother has been in Oxford Manor for over a Year, When she arrived from another carehome she was very unwell, and with much less capacity than she has now. With the encouragement and support from the brilliant careteam she is now doing really well. She's now really happy, Well looked after and embracing

her what has to be life nearer to all her family. We as a family can't thank the carehome enough for the transformation and independence she now has.

Reply from Paul Lawson, National Sales Manager at Oxford Manor Care Home

Thank-you vert much for your lovely review. We have been delighted that your dear mum has settled in brilliantly at Oxford Manor and is doing so well. Our thanks to you and the family for putting your trust in us. We will pass on your kind words to the team. Best wishes.

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Review of
Oxford Manor Care Home
from Nicola R (Granddaughter of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

My grandparents stayed here for a respite stay in January and received terrible care. My nan ended up in hospital and my grandad died of an infection the day after we were able to get him home. Please avoid- we were promised the best care and it ended up being a nightmare for us.

Reply from Flenton D Cruz, Home Manager at Oxford Manor Care Home

Thank you for your feedback. We would like to offer condolences on behalf of everyone from Oxford Manor. We apologise if Oxford Manor did not meet your expectations during your nan and grandad's stay with us. Oxford Manor is under a new management team who are committed to continuous improvement and building trust with all our families. We would certainly look into your concerns to identify any lessons to be learnt and also this would allow the opportunity for the new management team to make amends and reaffirm our dedication to excellence in care.

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Review of
Oxford Manor Care Home
from M S (Daughter of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

When Mum first arrived she was very unwell, but due to the support and input of staff she has recovered well.

Reply from Jason Llewellyn, Customer Relations Manager at Oxford Manor Care Home

Thank you so much for taking the time to write this review. We are so pleased to hear such positive news about Mum's recovery, the care team work so hard to make sure that everyone gets the best care and support. I will feedback to the team on how impressed you've been. Have a wonderful Christmas, from everyone at Oxford Manor.

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Review of
Oxford Manor Care Home
from B M (Husband of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy that my uncle has moved to Oxford Manor, the staff have been wonderful and made my wife feel very welcome. I would recommend this home to anyone who's looking for care.

Reply from Jason Llewellyn, Customer Relations Manager at Oxford Manor Care Home

Thank you so much for taking the time to write this review, it means a lot to us. It's wonderful to know that your wife has received such a warm welcome and you are impressed with her care. The care team work tirelessly to support everyone in the home with their own bespoke care plans and activities - I will give them your wonderful feedback. Wishing you a wonderful Christmas, from all at Oxford Manor.

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Review of
Oxford Manor Care Home
from A T (Resident) assisted by family/friend published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy here. They're all very kind to me and friendly and I like it when they come in for a chat. It's nice having people around. I'm very comfortable and I like my room. I like the view, not another house in sight, just the fields. You don't get that these days.

Reply from Jason Llewellyn, Customer Relations Manager at Oxford Manor Care Home

Thank you for taking the time to write this review. It's wonderful to know that you are happy living with us in your lovely room and that the team make you feel comfortable and supported. We are spoilt by our glorious views so it's great to hear how much you enjoy having them. We have a full program of activities over the next month leading up to Christmas, it will be lovely to share those moments with you. Thank you and Merry Christmas from the team at Oxford Manor.

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Review of
Oxford Manor Care Home
from L H (Daughter of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

My Mother had a lovely time (on a mixed floor of residents with dementia and non-dementia) during her respite stay. She was well cared for, ate well, and actually wanted to stay on when I asked if she wanted to come home now!

Reply from Jason Llewellyn, Customer Relations Manager at Oxford Manor Care Home

We are so pleased to hear that Mum had a wonderful time with us at Oxford Manor. The team loved having Mum stay with us and we can't wait to have her back (once you book your next holiday!). Thank you for taking the time to write such a lovely review, I will let everyone know how pleased you are and we look forward to seeing you in the future. Kindest regards, all at Oxford Manor.

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Review of
Oxford Manor Care Home
from J W (Friend of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

Our visit to the care home was lovely and the young man made the experience even more special. I am so thankful for all the staff there for looking after my friend. I am definitely looking forward to my next visit.

Reply from Paul Lawson, National Sales Manager at Oxford Manor Care Home

Thank you very much for your review and it was lovely to welcome you to Oxford Manor to visit your dear friend. We are delighted that you enjoyed the experience and look forward to your next visit. Best wishes.

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Review of
Oxford Manor Care Home
from Jo L (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

My mother has just finished a two-week respite care stay at Alma Barn Lodge. The initial assessment was conducted by the manager at my mother's house, and she was extremely focused and empathetic towards my mother. From the moment we stepped into the home we found the staff to be very friendly and professional.

My mother received flowers and a welcome card which was a lovely touch, and she felt well supported throughout her stay. There was always a calm atmosphere in the place, the residents looked relaxed, and there was always a high turnout for the many activities arranged for them. Being a purpose-built home, the facilities were of a very high standard, there was lots of space both inside and outside in the gardens.
I wouldn't hesitate to recommend this place. It is a care home where every member of staff really cares.

Reply from Zak Herring, Customer Relations Manager at Oxford Manor Care Home

Thank you very much for your review. We are very glad to hear that your mother enjoyed her stay with us; it has been lovely meeting and supporting your mother over the past weeks. Best wishes.

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Review of
Oxford Manor Care Home
from R B (Friend of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

Visited a long-time friend of the family and she looked so happy and well. She was dressed like she always used to be. Thank you to the brilliant staff for looking after her. We will be back to visit her soon.

Reply from Paul Lawson, National Sales Manager at Oxford Manor Care Home

Thank you very much for your recent visit and thanks also for the lovely review. We are delighted that you found your friend so happy and well and will pass on your thanks to the staff team. Best wishes.

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Review of
Oxford Manor Care Home
from L E (Friend of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

Thank you for the kindness shown to our dear friend. Couldn't ask for kinder staff and a management team. Clean, professional, lovely sized bedroom. She is always happy and connected when we visit. Could not recommend highly enough.

Reply from Paul Lawson, National Sales Manager at Oxford Manor Care Home

Thank you so much for your recommendation and kind words. Best wishes.

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Review of
Oxford Manor Care Home
from G C (Friend of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

Alma Barn Lodge Care Home excels in elderly care with a dedicated staff who are professional, friendly, and genuinely caring. Residents, like my friend, have benefited greatly from the supportive environment and engaging activities, despite challenges like dementia. The personalized care and diverse

activity program have transformed residents' lives, fostering community and well-being. The clean rooms and varied food choices further enhance the quality of care provided. Alma Barn Lodge is a shining example of compassionate and exceptional care for elderly individuals.

Reply from Paul Lawson, National Sales Manager at Oxford Manor Care Home

Thank you very much for your review and compliments about Alma Barn Lodge and our staff team. It is very nice to hear that your friend is benefitting so much from the support and care we provide. Best wishes.

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Review of
Oxford Manor Care Home
from D A (Friend of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

Excellent care at Alma Barn. Friendly staff who know all of the residents well and give them attention. Great range of activities for residents to join in with. My relative is happy and doing well here.

Reply from Paul Lawson, National Sales Manager at Oxford Manor Care Home

Thank-you very much for your review and compliments. Great to hear that your relative is so happy and enjoying living at Alma Barn Lodge. We will pass on your kind words to the team. Best wishes.

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Review of
Oxford Manor Care Home
from Julie B (Daughter of Resident) published on 16 July 2024

Submitted via Website • Report

Overall Experience

My mother was in Alma Barn from July 22 until March 24. The nurses and carers worked really hard but never had enough time to do more than the basic care.
My mother had no mental stimulation at all and had little engagement with anyone. That could have been blamed on her Alzheimer's but since moving

to a new home, she is a very different person. She's happy now and laughs a lot, sings, feeds herself (which she hasn't done in years) and chats all the time.
I wish I'd moved her out of Alma Barn much sooner than I did.

Reply from Paul Lawson, National Sales Manager at Oxford Manor Care Home

Hello and thank you for your feedback. Firstly, it is fantastic to hear that your mother is doing well and thriving in her current care home. We are delighted that you were able to find a more suitable placement to meet her needs. We apologise if Alma Barn did not meet your expectations during your mother's stay with us. Thank you for your words about the nurses and carers you encountered here. We now have a very settled team and a permanent Home Manager with vast experience, who has already implemented some fantastic improvements and is maintaining very high standards in the home. We also have a wonderful Activities Coordinator and a whole home approach to activities which is part of our groundbreaking new B Happie initiative. This initiative has been very beneficial and the activities focus on inclusivity and are designed for all residents including those living with Dementia/Alzheimer's. Thanks again for your feedback and we send our very best wishes.

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Review of
Oxford Manor Care Home
from C B (Daughter of Resident) published on 2 July 2024

Submitted via Website • Report

Overall Experience

The staff at Alma Barn are excellent, very professional and friendly. Nothing is too much trouble and my mother is in safe hands we have no worries knowing Mum is being looked after and cared for. Alma Barn is a lovely care home. Staff are available 24/7.

Reply from Zak Herring, Customer Relations Manager at Oxford Manor Care Home

Thank you very much for your review. It is a pleasure to support your mother at Alma Barn Lodge, and we are delighted that you are happy and reassured with the care we provide.

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Review of
Oxford Manor Care Home
from R P (Wife of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

My husband was a resident for 19 months. He was always treated professionally, respectfully, and competently standards in other areas were variable. However, in the latter months, my husband became increasingly ill and the staff were wonderful. Nothing was too much trouble. He was treated with genuine

kindness. The care given was second to none. All the staff at Alma Barn are truly kind, gentle, and professional. They deliver personalised care to all individuals. My husband was lucky to know them.

Reply from Paul Lawson, National Sales Manager at Oxford Manor Care Home

Thank you for your review and feedback and on behalf of us all at Alma Barn we send our very best wishes to you and the family.

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Review of
Oxford Manor Care Home
from N H (Son of Resident) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Alma Barn Lodge Care Home since November 2022. She has received good individual care over subsequent months and it was therefore an easier decision for my father to join her in the home when he could no longer be cared for in his own house. There have clearly been challenging

times for the Lodge as has been the case across the sector, but staff and local management have really tried very hard to do their best for residents, and we have been happy as a family tom commit to them going forward.

Reply from Paul Lawson, National Sales Manager at Oxford Manor Care Home

Thank you very much for your review. It is a pleasure and an honour to accommodate your mother and father at Alma Barn and we are delighted that you and the family are so happy and reassured with the care provided. Best wishes.

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Review of
Oxford Manor Care Home
from Marilyn T (Daughter of Resident) published on 28 July 2022

Submitted via Website • Report

Overall Experience

My parents spent two weeks in Alma Barn, having respite care and I was very pleased with the kindness of the staff. My parents wanted to be able to sleep in the same room as they do at home and much trouble was taken to make a bedroom with two comfortable beds in one room with a sitting room next door.

The rooms were clean and well appointed and as they were up on the second floor, the views were wonderful, which my father appreciated particularly. The food was good and they were well looked after. Thank you Alma Barn for making our first experience of respite care a positive one.

Reply from Martin Wild, Customer Relations Manager at Oxford Manor Care Home

Thanks so much for taking the time to submit a review. Your comments mean a lot to all of us. Your Parents were wonderful and I really enjoyed sitting and speaking with them. We all miss them very much and send them both love. Best wishes to all the family.

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Review of
Oxford Manor Care Home
from Thomas M (Husband of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience

My wife has now been in the care home for over 2 months and has settled in well thanks to the friendly atmosphere of all the staff. When I visit, all the staff have made the effort to call you by your first name, which is good. Management keep me up to date with my wife's needs and moods which puts

my mind to rest that her needs are being cared for. In the first few weeks, we had a few complaints regarding general cleanliness, this has now been attended to.

Reply from Martin Wild, Customer Relations Manager at Oxford Manor Care Home

Dear Tom, thank you so much for taking the time to submit a review. It has been an absolute pleasure getting to know you and your lovely wife over these months. She continues to recover very well and is going from strength to strength. Thank you again and very best wishes.

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Review of
Oxford Manor Care Home
from Graham D (Son of Resident) published on 28 June 2022

Submitted via Postal Card • Report

Overall Experience

From our first visit to Alma Barn, we found the staff, the facilities, and the home to be excellent. My mother has been well cared for and she is enjoying her time here. Keep up the good work.

Reply from Martin Wild, Customer Relations Manager at Oxford Manor Care Home

Thank you so much for taking the time to submit this lovely review. It's always a pleasure seeing and talking to you when you visit Mum. As I'm sure you're aware Mum and I spend a lot of time talking and laughing together. She's an absolute joy and it's a privilege to be able to provide her with care, support, and friendship. We are delighted that she is happy here at Alma Barn Lodge. Best wishes to all, Martin.

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Review of
Oxford Manor Care Home
from David D (Son of Resident) published on 22 June 2022

Submitted via Postal Card • Report

Overall Experience

It has been good to be part of the start of this care home. All brand new - delightful decor! Staff are warm, caring and ensure the welfare of the residents is paramount. As a visiting relative, I feel welcomed and am confident that my beloved mum is being well looked after. Catering could be upgraded.

Reply from Martin Wild, Customer Relations Manager at Oxford Manor Care Home

David, thanks so much for taking the time to submit a review. We appreciate your comments, especially the note about catering. Next time you're in I'd love to discuss this and get your feedback to Chef. We are very keen to learn and improve. Mum is an absolute blessing to us all. She makes us laugh every day and it's such a pleasure being able to provide care for her. Warmest wishes, Martin.

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Care Home Owned by Advinia Healthcare Ltd in Oxfordshire

Advinia Healthcare Ltd Locations in Oxfordshire (1)

Advinia Healthcare Ltd Reviews in Oxfordshire (26)

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