Advinia Healthcare Ltd in Staffordshire | 1 Care Home

Review of
Hammerwich Hall Care Home
from Jackie H (Friend of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very caring and helpful, offered drinks straight away. Residents look happy and tidy.

Reply from Paul Lawson, National Sales Manager at Hammerwich Hall Care Home

Thank-you very much for taking the time to leave a review for Hammerwich Hall Care Home. Best wishes.

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Review of
Hammerwich Hall Care Home
from Gill C (Friend of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff at Hammerwich Hall are very caring and professional. My friend has been a resident here for 12 months and has settled really well. Thank you.

Reply from Paul Lawson, National Sales Manager at Hammerwich Hall Care Home

Thank-you for your feedback and kind words. We are delighted that your friend is enjoying living at Hammerwich Hall. Best wishes.

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Review of
Hammerwich Hall Care Home
from S T (Granddaughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My nan is at this home and receives the most amazing care and affection from the staff. The care staff go above and beyond and the management team are friendly, welcoming and nothing is too much trouble for them. Highly recommend this home to anyone who is worried about putting their loved ones into

care as they make you feel at ease and safe that this care will be provided. The food is hit and miss but again they will provide anything that is requested.
The activities coordinator is always full of smiles, approachable and makes everyone's day.

Reply from Paul Lawson, National Sales Manager at Hammerwich Hall Care Home

Thank you so much for your recommendation and kind words. We are delighted that we were able to help make your dear nan's transition into care a bit easier for you and the family.

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Review of
Hammerwich Hall Care Home
from Sally C (Daughter of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience

My father recently returned from a 3 weeks stay at Hammerwick. From our first contact with the home to the day I collected him from the home, everything went swimmingly. Even when my father had to briefly return to hospital with suspected DVT. Hammerwich dealt with it all very well. The staff are very

caring and take the time to really engage with its residents. The setting is rural and quiet too. Would definitely recommend Hammerwich for short stays such as ours offering convalescent care.

Reply from Erica Neal, Divisional Director South at Hammerwich Hall Care Home

Hammerwich Hall is a lovely care home in a beautiful setting with a large private garden, so peaceful for convalescence. Thank you for taking the time to share your experience, I will pass your kind comments on to Lynda and her team.

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Review of
Hammerwich Hall Care Home
from T T (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

Fantastic staff providing high quality care which is compassionate and caring in a lovely environment. A great range of activities which were fun-filled and varied. Thank you to all the team at Hammerwich Hall for everything you do.

Reply from Paul Lawson, National Sales Manager at Hammerwich Hall Care Home

Thank you so much for your review and for sharing your positive experience at Hammerwich Hall. Best wishes.

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Review of
Hammerwich Hall Care Home
from M B (Daughter of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

My Mom came here after an 8-week stay in hospital. The hope was for her to return to independent living however this was not possible. It was a difficult and emotional decision for her to come into the care system. To be able to trust other people to care for, show dignity to and most importantly trust

with your precious 92-year-old mom is really difficult. I can only say that mom has settled in and is treated with all of the above. They respect her decisions but also mine and the rest of the family. Nothing is too much trouble. We were able to celebrate her birthday in the tearoom with all her grandchildren and great-grandchildren present. We had a wonderful few hours together. Mom says that your own home is best but this is very nearly as good. That is high compliments coming from a very independent lady. I feel reassured she is safe and well cared for. Only the best for the best. Thank you to all the wonderful staff.

Reply from Erica Neal, Divisional Director South at Hammerwich Hall Care Home

Thank you for such a glowing review, we are really pleased your mom has settled well and as a family, you are reassured by the care given. I will ensure your lovely review is passed on to the Home Manager and her team.

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Review of
Hammerwich Hall Care Home
from Amanda Q (Daughter of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience

I treat this as my mum's home, it's local to me. The staff are lovely and friendly. My mum feels safe.

Reply from Paul Lawson, National Sales Manager at Hammerwich Hall Care Home

Thank you very much for your lovely review and high ratings. We pride ourselves on Hammerwich Hall being a home from home where all residents feel happy, safe and relaxed and their families feel welcomed and included in everything we do. It's nice to hear that your mum is enjoying living here and we will pass on your kind compliments to the team. Best wishes.

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Review of
Hammerwich Hall Care Home
from Helen B (Daughter of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident here for two months and settled in well. All the staff are friendly and caring. There is a welcoming atmosphere, and it feels like an extended happy family.
My mother has occasionally required some additional health care input since arriving, and this has been dealt with

promptly, and I've been kept informed about the outcome.
My mother has always been treated with respect and in a sensitive manner. I feel free to visit whenever I can and know that I can approach staff about any concerns, which have always been responded to. They have put a lot of effort into ensuring my mother's room is comfortable and adjusted to meet her needs.
There are a lot of stimulating events taking place during the week, along with special festival celebrations.
Overall, the family are very happy with the excellent care provided at Hammerwich Hall.

Reply from Erica Neal, Divisional Director South at Hammerwich Hall Care Home

Thank you so much for your lovely review, we will pass on your compliments and comments to the team at Hammerwich Hall.

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Review of
Hammerwich Hall Care Home
from Jayne R (Daughter of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff at Hammerwich Hall Care Home enough for the way they looked after Mum during her time there. She really enjoyed her stay.

Reply from Paul Lawson, National Sales Manager at Hammerwich Hall Care Home

Thank-you so much for your review. We are delighted that your mum enjoyed her stay at Hammerwich Hall. Best wishes.

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Review of
Hammerwich Hall Care Home
from Nikki W (Daughter of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience

My mum is 97 and has been here since April 2022 after major surgery on her leg. She made great progress with her health and settled in very well. I always feel welcome and included, which is important as a close relative; the team are an extension of our family. They are extremely professional, although

sometimes stretched for time, and work hard to ensure Mum is comfortable and well cared for. The new manager is great, and I feel very reassured with her at the helm. Mum's room is lovely, spacious and like home from home.
The food is good, and the birthday cakes are wonderful. There is a lot of effort with activities and special theme days, and the decorations always look fabulous. I haven't met the owners, but feel funding should be available for the upkeep of the house and grounds. It is a beautiful house and has very attractive grounds, but now we don't have a gardener/maintenance person to keep it neat. Soft furnishings are also tired and need upgrading.

Reply from Paul Lawson, National Sales Manager at Hammerwich Hall Care Home

Hello, and thank you so much for your review and your kind words of praise. We are absolutely delighted that your mum is so settled and happy at Hammerwich Hall. It's always been our aim to create a home-from-home environment where everyone feels comfortable and welcome, so your feedback means a lot to us, and we will share this with the team. We are currently recruiting a new maintenance manager who will be joining us soon, and our wonderful new Home Manager has already identified other areas for improvement, including some new furnishings and decoration. Thanks again for taking the time to leave a review, and we hope to see you soon. Best wishes.

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Review of
Hammerwich Hall Care Home
from Dawn M (Daughter of Resident) published on 25 July 2023

Submitted via Website • Report

Overall Experience

My mom has not long returned from a 10 day respite stay at Hammerwich Hall Care Home whilst we were on holiday and absolutely loved it. She said it felt like a holiday for herself too! The staff were absolutely lovely, giving wonderful care. Food was good and the rooms were fab; it was everything she

could have wanted and more. She made lots of new friends and is looking forward to visiting regularly whenever we go away.
We can 100% recommend Hammerwich Hall.

Reply from Amy Pierce-Bennett, Manager at Hammerwich Hall Care Home

Thank you very much for your kind words. We are thrilled to hear your mom enjoyed her stay with us and look forward to her returning regularly whenever you go away. I will ensure your lovely comments are shared with our team.

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Review of
Hammerwich Hall Care Home
from P L (Respite Resident) published on 19 July 2023

Submitted via Postal Card • Report

Overall Experience

I recently had a 2-week respite at Hammwewich Hall Care Home and was pleasantly surprised by the welcome, it was like home from home.
The staff were kind and very helpful, the food was plenty and lots of choices and would highly recommend it.

Reply from Erica Neal, Division Director South at Hammerwich Hall Care Home

We are so pleased your stay was enjoyable, thank you for taking the time to review our home. We very much look forward to seeking you again. I will pass your kind comments on to our team.

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Review of
Hammerwich Hall Care Home
from Lesley P (Daughter of Resident) published on 16 June 2023

Submitted via Website • Report

Overall Experience

My father stayed at Hammerwich Hall Care Home for 2 weeks respite, this is his second stay and it was wonderful. I worried about respite care as he is not very sociable, he did join in with some activities but was also quite happy to sit in the many communal areas and watch. When we first arrived at

Hammerwich he was taken in by the beautiful building and atmosphere. All of the staff are so lovely and kind, they treat the residents as individuals and can tell that they care very much about them. I think that it bought out my Dad's true personality and he was very at ease and not stressed about how he is at home. He has mixed dementia and I was worried that he would rebel and misbehave but this was not the case. The communication is wonderful. I rang every other day to check on how he was and always got a full report. There is a fabulous range of activities inside and out for the residents. I have spoken to my Dad about a return visit and he is already looking forward to it, that in itself says it all!

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

It is our absoloute pleasure to have to your Dad stay with us, he settled in so well, he has a lovely sense of humour and quick wit, his smile is infectious. Thank you for putting your trust in us and thank you for such a lovely review.

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Review of
Hammerwich Hall Care Home
from J P (Respite Resident) published on 18 April 2023

Submitted via Postal Card • Report

Overall Experience

Very nice place. Look after you very well. Food good. Good activities. Will be coming again.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

We are pleased you enjoyed your stay with us, we very much look forward to seeing you again in May.

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Review of
Hammerwich Hall Care Home
from J H (Sister of Resident) published on 23 March 2023

Submitted via Website • Report

Overall Experience

My sister was treated very well in Hammerwich Hall. She was there for seventeen months. I found all the staff to be friendly and most helpful. Anything I asked of them they acted upon immediately. I found them all very approachable. In fact, I miss seeing them, as I do some of the other residents.

They became part of my life as well as my sisters.
My sister wasn’t in great shape when she moved into Hammerwich Hall. She had been in hospital for fifteen weeks and had lost a considerable amount of weight and was still losing weight. The staff at Hammerwich Hall sorted out her diet and stabilised her weight. They made sure she didn’t stray from her gluten-free diet. Her room and bathroom were always kept spotlessly clean and warm. The building itself was always kept warm. My sister was never cold, even in the depth of winter. Whether she was in her room, the lounge or the dining room. I have no complaints about Hammerwich Hall, only praise. Thank you all.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your review of our home and for entrusting us with the care of your sister. I will pass on your lovely comments to our team.

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Review of
Hammerwich Hall Care Home
from J B (Daughter of Resident) published on 10 March 2023

Submitted via Website • Report

Overall Experience

My Mother has been a resident for over twelve months having transferred following an illness. She is very content, and all her stress and worry has disappeared. The staff in the home are very kind and friendly and work extremely hard to provide a very high standard of care for her.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

I am pleased we have been able to take away your mum's stress and worry and to give her peace of mind. Thank you for your kind comments I will be sure to pass them on to the team.

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Review of
Hammerwich Hall Care Home
from Elaine L (Niece of Resident) published on 6 March 2023

Submitted via Website • Report

Overall Experience

Very nice care home in a rural setting.
The staff always seem very caring to the residents. However, the home constantly appears to be understaffed. The food quality has dropped considerably in the three years my aunt has been there. I think this is something that should be looked at with urgency.

Old people don’t eat a lot of food but what they have should be of a decent quality.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your review. The staffing levels are determined by the resident's dependency and these are reviewed on a weekly basis. I can assure you that if it is determined we require additional staff, I, as the home manager, would ensure the staffing levels are appropriate and sufficient to the current dependency of our residents. I am sorry you feel the food quality has dropped, it would be helpful if you could advise me why you felt that way. We do strive for continuous improvements and your comments would prove invaluable. Many residents retain a very healthy appetite and we constantly seek their views regarding the variety and quality of the food provided. In February 2023 new 4-week menus were implemented which had been put together by the residents working party group following consultation with other residents in the home and these will be revisited and amended as required following feedback from residents.

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Review of
Hammerwich Hall Care Home
from Tracy W (Daughter of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

The care home is lovely and homely.
The staff at the care home are very caring and supportive of all the residents, any medical issues are dealt with quickly and efficiently.
The menu on offer has just been renewed and the choice is very good.
The rooms are lovely and residents are allowed to

make it their own adding some of their own personal belongings. We are very happy that we chose the home.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for taking the time to review Hammerwich Hall and for your feedback, we are always looking to improve our service. We are pleased you are happy with your choice of home. I will pass your comments on to the Team.

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Review of
Hammerwich Hall Care Home
from Carol F (Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

Very caring staff and management take the views of residents and relatives into account. For us, as a family, it's important to know they are well looked after and happy, and we can visit when we want to. They have recently had new meal menus, and the meals look very good.
Mom always says the staff

are lovely, and they couldn't be anywhere better.
When we take them out, they get tired, and say they want to go 'home,' and it's reassuring they look at Hammerwich Hall as home.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your lovely review, your mum and dad are an absolute pleasure to care for. It's one of our golden moments when we achieve keeping loved ones together and knowing they see Hammerwich Hall as "home" is as good as it gets.

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Review of
Hammerwich Hall Care Home
from Nigel H (Cousin of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

My relative has been in Hammerwich Hall Care Home for 14 years now. He has always recieved the highest standard of care from dedicated and very caring staff, and the staff always take the time to chat with my relative and make him feel welcome.
There have been many activities that my relative has

enjoyed whilst at Hammerwich Hall Care Home, and I can see the painting he has completed when I visit him.
The care home has beautiful gardens, which my relative enjoys walking around when he is able to, and the home is clean and well looked after by the staff there.
Staff contact me to update me on my relative's care and treatment as appropriate.
I am very grateful to all the staff members for looking after my relative so well over the last 14 years.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your kind review, your relative is a huge part of our Hammerwich Hall family, always a smile and actively involved in the arts and crafts sessions, not to mention the baking events, he still makes a lovely sweet treat. We are very happy that your experience of our home is, and always has been, a good one.

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Care Home Owned by Advinia Healthcare Ltd in Staffordshire

Advinia Healthcare Ltd Locations in Staffordshire (1)

Advinia Healthcare Ltd Reviews in Staffordshire (90)

Hammerwich Hall Care Home

Hammerwich Hall Care Home

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