Which Manor Life Care Homes have the highest review score?

Lincombe Manor Care Centre , Oak Hall Care Home & St Cross Grange Care Home have the highest review score.

Manor Life | 4 Care Homes

Review of
Oak Hall Care Home
from L M (Power of Attorney of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Oak Hall consistently provide a high level of care and their staff are very efficient in dealing with all matters concerning my friend who is a resident.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time to write a review. I'm glad that you feel we provide a high level of care and that staff are efficient. Its a real pleasure looking after your friend at Oak Hall I love spending time and chatting to her she's had such an interesting life.

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Review of
Lincombe Manor Care Centre
from R S (Resident) assisted by family/friend published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Since moving from another care home where I was very unhappy, Lincombe is a lovely place to live. The staff make me laugh. The food is lovely. I'm very happy.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for your delightful review. I am so pleased that you have found happiness living at Lincombe Manor. It is a lovely place to live with a fun atmosphere that is clearly having a positive effect on making you laugh. All of the team will be so happy about your review, especially our chefs knowing that you are enjoying the food!

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Review of
Lincombe Manor Care Centre
from E M (Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

Very caring staff. All requests attended to. Comfortable room and pleasant sitting room with pleasant outlook (when not raining!).

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for your review. It is wonderful to know that all of the staff are very caring towards you and are able to tend to all of your requests. We are very blessed with the outlook. I can't wait for the brighter days so we can enjoy it even more.

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Review of
Lincombe Manor Care Centre
from E H (Friend of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Every aspect of Lincombe Manor Care Centre is first-class.
The staff, food, and quality of care are outstanding.
Everyone is so friendly.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for such a delightful review. It always brings a smile to the teams faces reading reviews that acknowledge the outstanding quality of care they provide. It is lovely to read that everyone is so friendly from such a frequent visitor as yourself. We always look forward to your visits.

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Review of
Oak Hall Care Home
from Judith R (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mother was living at Oak Hall for just over a year. She received excellent care right up to her passing. The staff were very supportive and helpful, and as her retirement flat was within the grounds of the home, it meant an easy transition from being in her own home to being cared for.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. It was a pleasure to look after your Mum during her time at Oak Hall. She settled in very well when she moved in and being able to go out in the same grounds was a bonus. Thank you for your kind words.

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Review of
Oak Hall Care Home
from Roger G (Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

Care taken for all my requirements - working, good food, close care, quick response, comfortable bed.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to post a review. I'm pleased your requirements are being taken care of at the home and that you are comfortable.

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Review of
Oak Hall Care Home
from K E (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Such a wonderful home. They looked after my Mum with such care and it was easy to see how much they cared for her, both her physical needs but more importantly her emotional needs. They were also always very caring to me and it felt like our second home.
I honestly could not had chosen a better home

for my Mum.
I would recommend this home to everyone they work hard at providing a high level of care and also activities to keep the residents motivated. The communication was excellent, always would ring me if there were any concerns and would respect my wishes for mum's care.
A truly wonderful home.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

What a lovely review. Your Mum was truly one of our family. Always happy with a warm hello and a beaming smile when we entered her room. Thank the staff for everything they did for her. Such a kind lady, she would join in with all the activities, especially the games and bingo. She also likes the gardening club and sitting outside in the sunshine especially if she could enjoy a small glass of wine in the afternoon. She is missed by many. Thank you for taking the time to write such a wonderful review.

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Review of
Oak Hall Care Home
from David P (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My elderly mother moved to Oak Hall following a fall which restricted her ability to walk. We have been very pleased with all aspects of the home. It is a lovely building set in beautiful surroundings but is easily accessible. Without exception, the staff are friendly and always willing to assist in

any way they can. My mother's room is bright and airy and she has personalised it with her own pictures and ornaments. We have had an excellent experience.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. I'm so pleased your Mum chose to stay with us. It's important that people have personal items around them and can make their rooms as homely as possible. Oak Hall is such a grand building but always feels so homely when people are inside. I'm happy that Mum and the family found the staff friendly. Thank you again for leaving such a positive review.

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Review of
Oak Hall Care Home
from Jane B (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Mum had been a resident for just over 3 years. She loved the staff-all of them and, it was clear, they really cared for her. She enjoyed a laugh and they made time to chuckle with her. The activities programme was very varied but Mum was never under pressure to join in if she didn't want to. Having

said that, being very social, she did most things. She liked the food too. Being cooked on-site, it was always interesting and nicely presented. Sadly Mum died recently and the staff then were so helpful to us. If we had to place a relative in a care home again, I wouldn't hesitate to contact OakHall. We have no regrets. Mum was very content there.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

It was such a pleasure to have Mum with us. She was a real character and always saw the funny side of every situation. So good at quizzes and word searches. If she couldn't find the right word she would simply make one up. Always grateful for what the staff did for her she will be forever missed as will your family. Thank you for taking the time to write such a lovely review.

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Review of
St Cross Grange Care Home
from Trish S (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

The staff and care they give my mother is second to none. She is treated with kindness, and respect and given every opportunity to be in control of her care and life at St Cross. The nursing care has been excellent and she is in far better health, (dealing with numerous physical problems) since she

has been at St Cross. The rooms, dining area, and surroundings are beautifully kept, a calm and relaxing environment to live in. With her physical problems, the one thing my mother can enjoy in life is her food, and she has been thrilled with the meals, not one complaint! Delicious meals, with loads of choices and variations. I can finally relax in the knowledge my mum is in a safe, caring, and happy environment. Huge thanks and appreciation to all the fabulous staff.

Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home

Gosh what a wonderful review. The team will be so proud when they read it. They really do go the extra mile and your kind words and support really make a difference. I am so happy you are content as a family that Mum is in safe hands. St Cross is a beautiful place to live and who couldn't fail to thrive on the delicious home cooked food from the head chef and her team. Thank you once again from us all, your kindness and appreciation means the world to us.

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Review of
Lincombe Manor Care Centre
from Jan C (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Lincombe Manor for over five years. When she was first admitted we thought she might have only months to live but it is a testament to the excellent care given by all the wonderful staff that she is still with us and today we celebrated her 90th Birthday. We thought Mum

would struggle to live in a care home because she has always been fiercely independent but Lincombe Manor has clearly given her a new lease of life, many thanks to the manager and the wonderful caring and friendly staff, who are professional at all times.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for such a wonderful review. It means a great deal to us at Lincombe when we see the recognition of our efforts from established relatives such as yourselves. To know that you trust us to provide excellent care for Mum after five years really is a testament to the team's passion for getting it right. Mum certainly has been nursed back to full strength remaining fiercely independent at the grand age of 90. She is Lincombe Manor's very own champion bingo caller and we could not do without her. Thank you for all your kindness and support over the years. It really does mean a lot to us.

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Review of
Lincombe Manor Care Centre
from V W (Husband of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

Own a fourth-year anniversary, the love shown by all staff is and continues to be superb. And the care shown is still the very best. My thanks to all who look after my wife.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Four years! How can that be! If this past year of my joining Lincombe Manor has been as pleasurable as your previous three years then I am privileged to be part of your continued happiness with the care we provide for your darling wife. We wouldn't be without either of you. Thank you for your constant support and kindness.

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Review of
Lincombe Manor Care Centre
from K T (Daughter of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been at Lincombe Manor since January. From our very first visit, every member of staff has always been so very welcoming and lovely to us. As a family, we now feel we have peace of mind knowing that Mum is so well cared for. I have visited many care homes over the years. I can honestly say that

Lincombe Manor is one of the best care homes by far. It is in such a lovely setting with amazing views from the residents' lounge. As soon as anything is of concern regarding mum's health, for example, infection or increased pain, it is acted on immediately. Again giving us peace of mind as this was always something that was very challenging when Mum was living independently.
Mum really enjoys the activities. When she is able to attend. They always make them good fun for the residents.
Thank you to all the caring staff for looking after our mum so well. It is such a comfort to know she is safe and we all feel part of the family when we visit.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

What a beautiful review, thank you. It is our pleasure to care for your mum and to enable her to live well. It is good to know that you and your family have peace of mind in the knowledge that your mum is being well cared for and that all of your concerns are dealt with immediately. We are very lucky to be in such a scenic location, we are all spoilt with the views that we have. Your mum really does make the most out of the facilities that we have to offer, throwing herself into the activities. We all enjoy your visits. It's nice to know that you have been made to feel so welcome and part of the Lincombe family.

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Review of
Oak Hall Care Home
from Gary F (Son of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

Dad was a resident at Oak Hall from February 2022 to his death in October 2024.
The superb team of carers and nurses looked after him with warmth, humour and humanity. They made Dad laugh and vice versa. How vital is that?
When we wanted to have Dad changed, dressed, and hoisted into his wheelchair

so that he could get outside for some fresh air, there was always somebody to help. After a walk and lunch, wherever possible outside, someone was always there to help us get him back into bed.
The team get all the important things right. Dad was looked after, washed, changed, fed, talked to. He never had a pressure sore whilst he was there.
The beautifully maintained grounds are a sanctuary - somewhere to depressurize. We'd sometimes bring a picnic and sit in the sun. We wheeled Dad down to the tennis court and the family had a combined tennis tournament and picnic. There was no issue with the management team; who are helpful, compassionate and knowledgeable. They were happy to accommodate us.
Thank You!

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for such a lovely review. We will always remember Dad and Mum with great fondness. They were such a delight to have in the home. His wisdom on cricket no doubt helped our staff hone their skills in the game. His humour always brought laughter to the home and you could hear him wherever he was chuckling away, he will be missed.

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Review of
Lincombe Manor Care Centre
from B P (Daughter-in-law of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

As a self funding resident, whom at the age of 94 we expected better care and communication for premium rates. Poor communication, leading to a very poorly Dad admitted to hospital. Dangerously high blood pressure and bruising that couldn't and wouldn't be explained. A manager that runs a care home

more like a business than a care provider. Wouldn't take our concerns seriously - emergency removal to another home. Beware, the building might be beautiful but is the care?

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

It is disappointing to read your review. We understand it is difficult when a loved one is unwell. When you raised your concerns to me at the time, I took them seriously and offered to meet with you, which you declined to do. Both CQC and Safeguarding also reviewed your concerns and confirmed that they were unfounded and that Lincombe Manor had followed all procedures correctly in the care of your father-in-law. Thank you for saying our building is beautiful. It reflects the quality care we deliver at Lincombe for all of our residents. Your father-in-law was a true gentleman who formed strong bonds with the staff that cared for him during his 9 month stay. We are sorry that we are no longer able to care for him, and hope that he has settled into his new home as well as he settled into Lincombe.

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Review of
St Cross Grange Care Home
from C B (Daughter of Resident) published on 25 October 2024

Submitted via Website • Report

Overall Experience

My mother went to St Cross Grange for respite after a fall at home. She is 95 and living alone has been increasingly difficult for her. After 3 weeks in respite, mum has decided she would like to live at St Cross permanently. When I asked her, are you sure, she replied, I feel safe, cared for and they

like me here. I'm no longer lonely. The food is delicious. I am more active and I've made friends. This is my life now.
My brother and I are so happy. Thank you to all the staff at St Cross Grange!

Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home

Thank you so much for such a wonderful review. We were proud as punch when we read it. All of the team go the extra mile to make sure residents feel safe and happy so your review shows them they are getting it just right. Looking after your mother is an absolute pleasure. She has blossomed whilst she has been living with us and it's a pleasure to see. Thank you for all your kind words.

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Review of
St Cross Grange Care Home
from G M (Daughter of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

My father is extremely well looked after. The staff are amazing and are always very welcoming when we visit.

Reply from Kim Harding, General Manager at St Cross Grange Care Home

Thank you for your lovely feedback. I am reassured that you feel your father is supported well by the team and that you and your family always feel welcome when visiting St Cross Grange. Your comments and ratings ensure that the whole team at St Cross Grange continue to provide quality care to all of the residents, as your review certainly demonstrates that they are ensuring they promote positive outcomes when caring for residents.

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Review of
Oak Hall Care Home
from K Y (Friend of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Lovely attentive & caring staff in a wonderful atmosphere. Thank you for all you do. I feel happy in the knowledge that my friend is in such good hands, respected & treated with dignity.
The home is clean & welcoming. Highly recommend.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a lovely review. I'm so glad you feel your friend is in good hands and that he is treated with dignity and respect in our home. Everyone should always be treated with dignity and respect no matter what. We have a hardworking team that keeps the home clean and tidy and ensures that it is always welcoming to anyone who comes here. Thank you again.

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Review of
Oak Hall Care Home
from K M (Wife of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

Oak Hall recently provided end-of-life care for my husband and I cannot recommend them highly enough. Sadly he was only there for a very short while, but all the staff were compassionate and caring, and couldn't have done more for myself and my daughter. I cannot thank everyone enough.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. Even though your husband was only with us for a very short time, he was still part of our family. We are glad we could help at such an important time. Thank you again.

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Review of
Oak Hall Care Home
from F G (Friend of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

A beautiful Victorian manor house is superb, well maintained and has original gardens. Helpful and friendly staff. Large public rooms with TV, games etc. Weekly programme of events and the restaurant open to visitors. Ensuite bathrooms in all resident's rooms. I have been visiting a friend there for

over 3 years. Although very disabled she appears quite happy.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. I'm so pleased that you find our home well maintained and staff helpful. Our programme of events is extensive to cater for everyone's needs. Thank you for taking the time to write.

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Care Homes Owned by Manor Life

Manor Life Locations (4)

Manor Life Reviews (205)

Oak Hall Care Home

Lincombe Manor Care Centre

Lincombe Manor Care Centre

Lincombe Manor Care Centre

Oak Hall Care Home

Oak Hall Care Home

Oak Hall Care Home

Oak Hall Care Home

Oak Hall Care Home

St Cross Grange Care Home

Lincombe Manor Care Centre

Lincombe Manor Care Centre

Lincombe Manor Care Centre

Oak Hall Care Home

Lincombe Manor Care Centre

St Cross Grange Care Home

St Cross Grange Care Home

Oak Hall Care Home

Oak Hall Care Home

Oak Hall Care Home

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