Manor Life in Devon | 1 Care Home

Review of
Lincombe Manor Care Centre
from R S (Resident) assisted by family/friend published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Since moving from another care home where I was very unhappy, Lincombe is a lovely place to live. The staff make me laugh. The food is lovely. I'm very happy.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for your delightful review. I am so pleased that you have found happiness living at Lincombe Manor. It is a lovely place to live with a fun atmosphere that is clearly having a positive effect on making you laugh. All of the team will be so happy about your review, especially our chefs knowing that you are enjoying the food!

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Review of
Lincombe Manor Care Centre
from E M (Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

Very caring staff. All requests attended to. Comfortable room and pleasant sitting room with pleasant outlook (when not raining!).

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for your review. It is wonderful to know that all of the staff are very caring towards you and are able to tend to all of your requests. We are very blessed with the outlook. I can't wait for the brighter days so we can enjoy it even more.

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Review of
Lincombe Manor Care Centre
from E H (Friend of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Every aspect of Lincombe Manor Care Centre is first-class.
The staff, food, and quality of care are outstanding.
Everyone is so friendly.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for such a delightful review. It always brings a smile to the teams faces reading reviews that acknowledge the outstanding quality of care they provide. It is lovely to read that everyone is so friendly from such a frequent visitor as yourself. We always look forward to your visits.

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Review of
Lincombe Manor Care Centre
from Jan C (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Lincombe Manor for over five years. When she was first admitted we thought she might have only months to live but it is a testament to the excellent care given by all the wonderful staff that she is still with us and today we celebrated her 90th Birthday. We thought Mum

would struggle to live in a care home because she has always been fiercely independent but Lincombe Manor has clearly given her a new lease of life, many thanks to the manager and the wonderful caring and friendly staff, who are professional at all times.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for such a wonderful review. It means a great deal to us at Lincombe when we see the recognition of our efforts from established relatives such as yourselves. To know that you trust us to provide excellent care for Mum after five years really is a testament to the team's passion for getting it right. Mum certainly has been nursed back to full strength remaining fiercely independent at the grand age of 90. She is Lincombe Manor's very own champion bingo caller and we could not do without her. Thank you for all your kindness and support over the years. It really does mean a lot to us.

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Review of
Lincombe Manor Care Centre
from V W (Husband of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

Own a fourth-year anniversary, the love shown by all staff is and continues to be superb. And the care shown is still the very best. My thanks to all who look after my wife.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Four years! How can that be! If this past year of my joining Lincombe Manor has been as pleasurable as your previous three years then I am privileged to be part of your continued happiness with the care we provide for your darling wife. We wouldn't be without either of you. Thank you for your constant support and kindness.

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Review of
Lincombe Manor Care Centre
from K T (Daughter of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been at Lincombe Manor since January. From our very first visit, every member of staff has always been so very welcoming and lovely to us. As a family, we now feel we have peace of mind knowing that Mum is so well cared for. I have visited many care homes over the years. I can honestly say that

Lincombe Manor is one of the best care homes by far. It is in such a lovely setting with amazing views from the residents' lounge. As soon as anything is of concern regarding mum's health, for example, infection or increased pain, it is acted on immediately. Again giving us peace of mind as this was always something that was very challenging when Mum was living independently.
Mum really enjoys the activities. When she is able to attend. They always make them good fun for the residents.
Thank you to all the caring staff for looking after our mum so well. It is such a comfort to know she is safe and we all feel part of the family when we visit.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

What a beautiful review, thank you. It is our pleasure to care for your mum and to enable her to live well. It is good to know that you and your family have peace of mind in the knowledge that your mum is being well cared for and that all of your concerns are dealt with immediately. We are very lucky to be in such a scenic location, we are all spoilt with the views that we have. Your mum really does make the most out of the facilities that we have to offer, throwing herself into the activities. We all enjoy your visits. It's nice to know that you have been made to feel so welcome and part of the Lincombe family.

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Review of
Lincombe Manor Care Centre
from B P (Daughter-in-law of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

As a self funding resident, whom at the age of 94 we expected better care and communication for premium rates. Poor communication, leading to a very poorly Dad admitted to hospital. Dangerously high blood pressure and bruising that couldn't and wouldn't be explained. A manager that runs a care home

more like a business than a care provider. Wouldn't take our concerns seriously - emergency removal to another home. Beware, the building might be beautiful but is the care?

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

It is disappointing to read your review. We understand it is difficult when a loved one is unwell. When you raised your concerns to me at the time, I took them seriously and offered to meet with you, which you declined to do. Both CQC and Safeguarding also reviewed your concerns and confirmed that they were unfounded and that Lincombe Manor had followed all procedures correctly in the care of your father-in-law. Thank you for saying our building is beautiful. It reflects the quality care we deliver at Lincombe for all of our residents. Your father-in-law was a true gentleman who formed strong bonds with the staff that cared for him during his 9 month stay. We are sorry that we are no longer able to care for him, and hope that he has settled into his new home as well as he settled into Lincombe.

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Review of
Lincombe Manor Care Centre
from Judy S (Daughter of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother received the best care and support from everyone at Lincombe Manor Care Centre. Love, comfort and dignity were always given to her. The same kindness was given to me as a visitor, it was so kind and reassuring. The facilities were of a high standard and beautiful location, the very best I

could have wished for. Thank you to all.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for your review. It makes us feel proud when we know that we are delivering outstanding care and support to our residents and their relatives. It's heartwarming to hear that you felt reassured by our facilities management and beautiful location. It truly is a wonderful spot to spend quality time with family.

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Review of
Lincombe Manor Care Centre
from Louise S (Daughter of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

We had the most wonderful experience at a most tragic time.
The care of our late mother was absolutely outstanding with kindness, empathy and professionalism for our mother and for us as a family. Nothing seemed to be too much trouble and in the most beautiful of settings.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

It was our pleasure looking after your mother during the short period of time that she was with us. It was a sad time for you, but I am reassured to know that the experience was made more bearable by the outstanding kindness and empathy shown by our team and that you felt the high level of professionalism, not only for your mother but towards yourself.

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Review of
Lincombe Manor Care Centre
from A T (Daughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

Dad stays in Lincombe Manor for respite every 3-4 months, we chose this home as the staff are really friendly and greet Dad as part of the family. The rooms are very well decorated, comfortable and have en-suite facilities. He enjoys the varied food and I feel reassured that the staff are there 24/7

for him if he needs them. Dad never participates but the daily activities and entertainment look great.
If you are looking for five-star accommodation and facilities then Lincombe Manor is the right care home for you.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for this fabulous review. We always look forward to when your dad stays. He brings an element of fun with him each time. It is a friendly home and we are pleased that this can be felt by those that come here. It's important to us that everyone feels at home and reassured that their relatives are being cared for with kindness. The accommodation is well presented and it's great that you have acknowledged this with 5 stars.

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Review of
Lincombe Manor Care Centre
from Chris H (Daughter of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

Mum was taken into Hewitt Lodge at short notice after being checked for a broken hip and being confused. I was in shock but the staff made me feel confident that Mum was in the best place. A particular member of staff was the first person I spoke to and she has been an incredible support. The other

staff who have been particularly good, both with Mum and with me, are another four particular staff members and some of the housekeeping and catering staff.
All professional, whilst being friendly. Mum has improved tremendously and is better than in quite some time. Good to see her chatting with staff and other residents. Laughing a lot too! Staff have helped with Mum to phone friends and family.
We have had regular updates on the process of assessment, her treatment and her improvements too.
I knew Mum needed to be there but I was not looking forward to spending time there myself. I should not have worried. It is a pleasant and welcoming place and I've sat and joined in with jigsaws, crosswords etc.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for your review. I'm pleased that you were able to feel the support that the team have to offer. They are very knowledgeable and able to provide good advice. It's nice to hear that your mum improved due to the care that she received in Hewitt. Laughter is the best therapy! Friends and family are always welcome and it's good to see that you were included in some of the activities and felt relaxed whilst you spent time with Mum.

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Review of
Lincombe Manor Care Centre
from Elaine F (Friend of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

This review is for Hewitt Lodge. Our elderly (91) family friend has been at Hewitt Lodge until recently after being discharged from hospital after hip surgery. The staff were all very kind and attentive and he enjoyed his stay there. The care he received was very respectful and delivered with a sense

of humour which he appreciated. He really enjoyed the food and the facilities were excellent. He has fully agreed to me writing a review for them.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you so much for such a positive review. The staff in Hewitt are indeed very kind and attentive and work incredibly hard in supporting people in preparation for their return home. They certainly do have a great sense of humour so it's lovely to hear your friend was so appreciative of it. I'm pleased to hear that he enjoyed the food it is always of a high quality and the chefs will be thrilled to know that it hit the spot.

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Review of
Lincombe Manor Care Centre
from Jayne G (Daughter of Resident) published on 2 July 2024

Submitted via Website • Report

Overall Experience

From the moment you enter the building, it is obvious that this is a care home of high quality. The admin team are always on hand to help with any questions and handle them swiftly, efficiently and always with a smile. The care staff are second to none. Nothing is too much trouble. There is also an

army of unsung heroes/heroines behind the scenes who work just as hard to make the residents feel at home, from keeping the home clean, hanging a picture on the wall, keeping the residents entertained, cooking high-quality meals, delivering drinks and so much more. The nursing care is also second to none. Happiness radiates throughout the building. The staff take very good care of the residents and also care for their relatives. Although my mother's illness caused constant pain, she embraced Lincombe Manor life as much as she was able and the last few weeks of her life were as happy as they could possibly have been.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

This review made me feel so emotional when I read it. I know the decision to trust us to care for your mother during the final stages of her life was a difficult one, but we are honoured that you chose us. My goodness though, didn't she settle in and enjoy all that we had to offer. It was our pleasure to care for her. You were so lovely to all of us when you came for your visits. Your acknowledgement of all the departments and the quality of the service they deliver means the world to them. It is a super team of people, and it is good to know how the happiness radiates throughout the Home. Your review has made us all very proud of how much you value us.

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Review of
Lincombe Manor Care Centre
from T T (Private Carer of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

I have been visiting Lincombe Manor twice a week for over a year and always find dedicated and friendly staff from the minute you enter the building. The care centre has a calm and happy atmosphere and I always feel very welcome and at home while I'm there. It's not unusual to hear a member of staff

singing softly or sharing a funny story while going about their duties.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for this wonderful review. The team will be so happy when they read this as am I. It makes us proud knowing that we create such a calm and happy atmosphere. We always strive to make people feel welcome at Lincombe Manor and your experience shows that we are getting it right.

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Review of
Lincombe Manor Care Centre
from Lesley D (Daughter of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident since October 2021, it is only through the care, support and excellent nursing skills that she is thriving. We are very happy with Lincombe Manor. The staff truly care and the facilities are excellent.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

What a beautiful review. It's always great to see that people are happy with the care that their loved ones are receiving at the home and that they are thriving on it. It truly is a fantastic team with so many excellent skills, and as you say, everyone cares.

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Review of
Lincombe Manor Care Centre
from Pamela N (Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience

Carers giving a very good service. Greatly assisted when university carers gave care help during holiday periods.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for your review. The team really do provide a good service. We always look forward to welcoming our students back during their holidays!

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Review of
Lincombe Manor Care Centre
from J P (Daughter of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience

Wow! This is what care homes should be like. Have not seen my mum so relaxed for ages. Care is top-notch, always making sure my mum is OK and adjusting her pain meds as appropriate. Facilities, as my daughter said are insane! So good. Still early days to comment on activities and food and drink but

so far so good. Some meals are excellent, some just good. I'm now a believer in palliative care where as I used to think we couldn't do it. So happy my mum's last days will be in comfort (with a bit of luxury).

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

I second your wow! What an amazing review. Your mum has settled in so well and made Lincombe Manor her home, enjoying all of the facilities that we have to offer. Our team have great expertise in palliative care and symptom control and I am delighted that you and your mum are reassured that she is being kept in comfort, and not forgetting in luxury.

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Review of
Lincombe Manor Care Centre
from S W (Resident) assisted by family/friend published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

Kind people who look after me. Make me feel good about myself. I feel safe, I feel I am well-cared for. My wishes and my requests are always respected and taken into consideration. I enjoy the food. I enjoy my views. Staff members go beyond their ways to make sure I feel good. I feel homely here. This

place makes it easy for me to be connected with my distant family in Australia and the world. I get my newspaper every day, I get my hair done etc.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

What a fabulous review. It's always nice to read how much the team are appreciated. It brings me pleasure knowing that you feel safe, respected and valued, enabling you to feel good about yourself. Everyone is very kind and they do go that extra mile. Isn't it amazing how easy they make it for you to keep in contact and connected with your relatives on the other side of the world! We are all incredibly lucky to have those beautiful views of the bay.

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Review of
Lincombe Manor Care Centre
from Jennifer L (Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

I have been here 5 days and settled in very well. The staff and environment are excellent. I couldn't have found a more pleasant and welcoming home.

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

Thank you for your super review. We are so pleased that you are finding Lincombe Manor to be welcoming and pleasant. It makes us feel proud knowing that you are feeling so settled after only a short space of time. The staff are excellent which is reflected in your review. It has been a pleasure having you at the home and getting to know you and your family.

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Review of
Lincombe Manor Care Centre
from Ginnie C (Daughter of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

I think the care my mum receives is amazing. She is kept safe. She is treated with great respect and appears to be loved by everyone. Not only is Mum cared for, but so are we as a family. Nothing is too difficult. We all love visiting. It feels like a home and you can't get better than that!

Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre

What a delightful review to read. Thank you! It makes me feel so proud of everyone that works here. We pride ourselves on making people feel welcomed and treating everyone with respect. It's nice to hear that you also feel as though it is your mum's home (it is) and that you enjoy your visits. We are always happy to see you here, we love caring for your mum and also enjoy our regular chats with you and the family.

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