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Care Home Owned by Manor Life in Hampshire

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Manor Life in Hampshire

Only the locations & reviews in Hampshire for Manor Life are showing below.

View the details of all 4 locations (with 205 reviews) owned by Manor Life

Manor Life Locations in Hampshire (1)

 

1 Care Home owned by Manor Life in Hampshire

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St Cross Grange Care Home

St Cross Grange Care Home, 140 St Cross Road, Winchester SO23 9RJ 

8.9 5 reviews
"The staff and care they give my mother is second to none. She is treated with kindness, and respect and given every opportunity to be in…"   Read all 5 reviews
Location Type Care Home

St Cross Care Home aims to provide the residents with a secure, relaxed and homely environment in which their care, well being and comfort are of prime importance. Nurses, Carers, and ancillary workers will strive to preserve and maintain the dignity,… Read more about St Cross Grange Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 64 Rooms from £1,700 / week

Manor Life Reviews in Hampshire (5)

9.4
Manor Life has a Group Review Score of 9.4 (9.441) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Manor Life must have a Review Score.

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Review of

St Cross Grange Care Home

from Trish S (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care they give my mother is second to none. She is treated with kindness, and respect and given every opportunity to be in control of her care and life at St Cross. The nursing care has been excellent and she is in far better health, (dealing with numerous physical problems) since she
has been at St Cross. The rooms, dining area, and surroundings are beautifully kept, a calm and relaxing environment to live in. With her physical problems, the one thing my mother can enjoy in life is her food, and she has been thrilled with the meals, not one complaint! Delicious meals, with loads of choices and variations. I can finally relax in the knowledge my mum is in a safe, caring, and happy environment. Huge thanks and appreciation to all the fabulous staff.

Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home

Gosh what a wonderful review. The team will be so proud when they read it. They really do go the extra mile and your kind words and support really make a difference. I am so happy you are content as a family that Mum is in safe hands. St Cross is a beautiful place to live and who couldn't fail to thrive on the delicious home cooked food from the head chef and her team. Thank you once again from us all, your kindness and appreciation means the world to us.


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Review of

St Cross Grange Care Home

from C B (Daughter of Resident) published on 25 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to St Cross Grange for respite after a fall at home. She is 95 and living alone has been increasingly difficult for her. After 3 weeks in respite, mum has decided she would like to live at St Cross permanently. When I asked her, are you sure, she replied, I feel safe, cared for and they
like me here. I'm no longer lonely. The food is delicious. I am more active and I've made friends. This is my life now.
My brother and I are so happy. Thank you to all the staff at St Cross Grange!

Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home

Thank you so much for such a wonderful review. We were proud as punch when we read it. All of the team go the extra mile to make sure residents feel safe and happy so your review shows them they are getting it just right. Looking after your mother is an absolute pleasure. She has blossomed whilst she has been living with us and it's a pleasure to see. Thank you for all your kind words.


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Review of

St Cross Grange Care Home

from G M (Daughter of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely well looked after. The staff are amazing and are always very welcoming when we visit.

Reply from Kim Harding, General Manager at St Cross Grange Care Home

Thank you for your lovely feedback. I am reassured that you feel your father is supported well by the team and that you and your family always feel welcome when visiting St Cross Grange. Your comments and ratings ensure that the whole team at St Cross Grange continue to provide quality care to all of the residents, as your review certainly demonstrates that they are ensuring they promote positive outcomes when caring for residents.


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Review of

St Cross Grange Care Home

from Susan C (Wife of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was diagnosed with Alzheimer's in 2018. He had been in two previous care homes before arriving in St Cross Grange in June 2024. He has settled quickly and well because the staff are so kind and caring and the facilities so good. The secure dementia area is particularly warm, light and welcoming.
There is a constant stream of thoughtful activities to divert and stimulate.

Reply from Kim Harding, General Manager at St Cross Grange Care Home

Thank you for such positive feedback. I am so pleased to hear that your husband has settled quickly, the team will certainly appreciate the lovely comments that you have made regarding the care and support from them. It is a privilege to have the opportunity to be able to support your husband and that you have trust and confidence in the services that we provide. Thank you once again.


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Review of

St Cross Grange Care Home

from G M (Son of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our Mother to The Grange in mid-June for a month of respite care. From the moment we arrived we have been welcomed and every request has been fulfilled. The staff, from management to the 24-hour nursing, carers, activities, domestic and cleaning, are all wonderful and have made an effort to
get to know our Mother. They always have time for her, are warm and very caring, and always do something extra that makes a difference. The food served is excellent, always cooked fresh, and different for each meal and each day. Even the cakes are homemade. Having undergone a thorough refurbishment the facilities and feel of the place are top-notch. The activities offered keep our Mother stimulated and happy. After a few weeks we decided to keep our Mother here permanently, so satisfied the family is with all aspects of her care. She has blossomed, and we are confident, however conflicting it can be moving to a care home, that The Grange will be looking after her very well.

Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home

What an incredible review to receive. Such kind words about the team and the facilities we offer. We are delighted to read how pleased you are with your Mother's overall comfort and wellbeing since coming to live at St Cross Grange. The team will be so proud to read how much you appreciate them and hoorah for those fabulous homemade cakes!


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Awards / Recognitions (0)

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