Manor Life in Surrey | 1 Care Home

Review of
Oak Hall Care Home
from L M (Power of Attorney of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Oak Hall consistently provide a high level of care and their staff are very efficient in dealing with all matters concerning my friend who is a resident.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for taking the time to write a review. I'm glad that you feel we provide a high level of care and that staff are efficient. Its a real pleasure looking after your friend at Oak Hall I love spending time and chatting to her she's had such an interesting life.

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Review of
Oak Hall Care Home
from Judith R (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mother was living at Oak Hall for just over a year. She received excellent care right up to her passing. The staff were very supportive and helpful, and as her retirement flat was within the grounds of the home, it meant an easy transition from being in her own home to being cared for.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. It was a pleasure to look after your Mum during her time at Oak Hall. She settled in very well when she moved in and being able to go out in the same grounds was a bonus. Thank you for your kind words.

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Review of
Oak Hall Care Home
from Roger G (Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

Care taken for all my requirements - working, good food, close care, quick response, comfortable bed.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to post a review. I'm pleased your requirements are being taken care of at the home and that you are comfortable.

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Review of
Oak Hall Care Home
from K E (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Such a wonderful home. They looked after my Mum with such care and it was easy to see how much they cared for her, both her physical needs but more importantly her emotional needs. They were also always very caring to me and it felt like our second home.
I honestly could not had chosen a better home

for my Mum.
I would recommend this home to everyone they work hard at providing a high level of care and also activities to keep the residents motivated. The communication was excellent, always would ring me if there were any concerns and would respect my wishes for mum's care.
A truly wonderful home.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

What a lovely review. Your Mum was truly one of our family. Always happy with a warm hello and a beaming smile when we entered her room. Thank the staff for everything they did for her. Such a kind lady, she would join in with all the activities, especially the games and bingo. She also likes the gardening club and sitting outside in the sunshine especially if she could enjoy a small glass of wine in the afternoon. She is missed by many. Thank you for taking the time to write such a wonderful review.

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Review of
Oak Hall Care Home
from David P (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My elderly mother moved to Oak Hall following a fall which restricted her ability to walk. We have been very pleased with all aspects of the home. It is a lovely building set in beautiful surroundings but is easily accessible. Without exception, the staff are friendly and always willing to assist in

any way they can. My mother's room is bright and airy and she has personalised it with her own pictures and ornaments. We have had an excellent experience.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. I'm so pleased your Mum chose to stay with us. It's important that people have personal items around them and can make their rooms as homely as possible. Oak Hall is such a grand building but always feels so homely when people are inside. I'm happy that Mum and the family found the staff friendly. Thank you again for leaving such a positive review.

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Review of
Oak Hall Care Home
from Jane B (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Mum had been a resident for just over 3 years. She loved the staff-all of them and, it was clear, they really cared for her. She enjoyed a laugh and they made time to chuckle with her. The activities programme was very varied but Mum was never under pressure to join in if she didn't want to. Having

said that, being very social, she did most things. She liked the food too. Being cooked on-site, it was always interesting and nicely presented. Sadly Mum died recently and the staff then were so helpful to us. If we had to place a relative in a care home again, I wouldn't hesitate to contact OakHall. We have no regrets. Mum was very content there.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

It was such a pleasure to have Mum with us. She was a real character and always saw the funny side of every situation. So good at quizzes and word searches. If she couldn't find the right word she would simply make one up. Always grateful for what the staff did for her she will be forever missed as will your family. Thank you for taking the time to write such a lovely review.

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Review of
Oak Hall Care Home
from Gary F (Son of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

Dad was a resident at Oak Hall from February 2022 to his death in October 2024.
The superb team of carers and nurses looked after him with warmth, humour and humanity. They made Dad laugh and vice versa. How vital is that?
When we wanted to have Dad changed, dressed, and hoisted into his wheelchair

so that he could get outside for some fresh air, there was always somebody to help. After a walk and lunch, wherever possible outside, someone was always there to help us get him back into bed.
The team get all the important things right. Dad was looked after, washed, changed, fed, talked to. He never had a pressure sore whilst he was there.
The beautifully maintained grounds are a sanctuary - somewhere to depressurize. We'd sometimes bring a picnic and sit in the sun. We wheeled Dad down to the tennis court and the family had a combined tennis tournament and picnic. There was no issue with the management team; who are helpful, compassionate and knowledgeable. They were happy to accommodate us.
Thank You!

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for such a lovely review. We will always remember Dad and Mum with great fondness. They were such a delight to have in the home. His wisdom on cricket no doubt helped our staff hone their skills in the game. His humour always brought laughter to the home and you could hear him wherever he was chuckling away, he will be missed.

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Review of
Oak Hall Care Home
from K Y (Friend of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Lovely attentive & caring staff in a wonderful atmosphere. Thank you for all you do. I feel happy in the knowledge that my friend is in such good hands, respected & treated with dignity.
The home is clean & welcoming. Highly recommend.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a lovely review. I'm so glad you feel your friend is in good hands and that he is treated with dignity and respect in our home. Everyone should always be treated with dignity and respect no matter what. We have a hardworking team that keeps the home clean and tidy and ensures that it is always welcoming to anyone who comes here. Thank you again.

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Review of
Oak Hall Care Home
from K M (Wife of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

Oak Hall recently provided end-of-life care for my husband and I cannot recommend them highly enough. Sadly he was only there for a very short while, but all the staff were compassionate and caring, and couldn't have done more for myself and my daughter. I cannot thank everyone enough.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. Even though your husband was only with us for a very short time, he was still part of our family. We are glad we could help at such an important time. Thank you again.

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Review of
Oak Hall Care Home
from F G (Friend of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

A beautiful Victorian manor house is superb, well maintained and has original gardens. Helpful and friendly staff. Large public rooms with TV, games etc. Weekly programme of events and the restaurant open to visitors. Ensuite bathrooms in all resident's rooms. I have been visiting a friend there for

over 3 years. Although very disabled she appears quite happy.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. I'm so pleased that you find our home well maintained and staff helpful. Our programme of events is extensive to cater for everyone's needs. Thank you for taking the time to write.

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Review of
Oak Hall Care Home
from Ang W (Daughter of Resident) published on 9 September 2024

Submitted via Website • Report

Overall Experience

We were so blessed to have had our Dad stay in Oak Hall at the end of his life between May to July 2024.
The staff team were; warm, friendly, caring, attentive, sensitive to individual needs not only to Dad but to my Mum, sister, our families and me. This, along with the gorgeous grounds, wonderful

drinks machine and lovely interior eased our anxieties and aided precious visits with Dad ensuring his last few months on this earth were the best they could be.
We honestly cannot thank Oak Hall and its incredible staff team enough.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such kind work. The staff team work very hard to make Oak Hall feel like home and be supportive of everyone who comes here including their family members. I'm happy that Dad's last months were the best they could be, he was a pleasure to support as were the whole family.

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Review of
Oak Hall Care Home
from Ruby T (Granddaughter of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience

My nana is really enjoying her stay here at Oak Hall. The home is very clean and welcoming with beautiful and spacious grounds. Oak Hall also offers plenty of activities. Also, my nana constantly compliments the food.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to post a review. I am so pleased your Nana is enjoying her stay at Oak Hall and she is enjoying the food. She is such a lovely lady. Thank you again.

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Review of
Oak Hall Care Home
from Lara M (Daughter of Resident) published on 9 July 2024

Submitted via Website • Report

Overall Experience

My almost 90-year-old father stayed at Oak Hall to recuperate in May - June following some falls and suffering from long-term covid. It's a beautiful historic house, and the views over the lush rolling hills of the National Park are gorgeous. Dad had an excellent view from his large bedroom window and

enjoyed sitting outside on the terrace on sunny days. I think having such a lovely nature around really helped his recovery. The staff were helpful, friendly, cheery and professional, making Dad feel very welcome and treating him with dignity. The food was really excellent, Dad enjoyed every meal, and this helped him regain some of the weight he had lost. They have an excellent physio visiting as well. Dad also joined in a lot of the fun activities they do and was quite dedicated to the armchair exercise classes. He looked really transformed by the end of his 4 weeks there!

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write such a lovely review. It was such a pleasure having your father with us he really liked the activity sessions. He is more than welcome to come back any time for a visit to say hello or to stay. Thank you once again.

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Review of
Oak Hall Care Home
from N M (Son of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

Fantastic staff who really put the 'care' into being a care home. Mum wasn't there for long as it turned into end of life, but everyone at Oak Hall was caring and compassionate and treated her with respect and dignity. Nothing was too much for them and they looked after all the little things. Great

communication with us as relatives at a difficult time. Full-time qualified nursing staff gave us huge peace of mind. Although Mum wasn't ever able to use all the facilities, Oak Hall is really well looked after as a home and presented spotlessly. Every single member of staff does a great job. Not the cheapest, but worth every penny and hence great value. Very highly recommended.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a lovely review. It was an absolute pleasure to look after Mum and support your family when you needed us. End of life is always difficult but we do try to take the pressure off families by being there for you. Thank you again.

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Review of
Oak Hall Care Home
from R V (Daughter of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

Mum was in Oak Hall for the last month of her life. The staff treated both her and us with incredible dignity, efficiency and tact. We are very grateful and would not hesitate to recommend Oak Hall. Unfortunately, Mum couldn't use the activities so I can't recommend them - but they looked great!

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. It was a pleasure to support your family in the last month of Mum's life. She was such a lovely lady, so dignified. I am glad you chose to spend her last days with us, it is an honour to support people at the end of their lives. Thank you again.

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Review of
Oak Hall Care Home
from S S (Daughter of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience

Wonderful service. My mother was well looked after. Kept very comfortable and not in pain. All the staff from qualified nurses, carers, general staff and admin staff are very sympathetic at a difficult time and could not have done any more for my mother or my brother and myself. They made the passing

of our mother as comforting and easy as possible. The location of the care home is lovely with access to gardens. The facilities throughout the hall and within individual en-suite rooms are very good. I would certainly recommend the care home for general residence care and end-of-life/palliative care. I cannot thank the team enough for the way they have helped over the last few difficult weeks.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a positive review. It was such a pleasure to look after your Mother, she was such a lovely lady. You have a wonderful family and we were very happy to support you at such an important time.

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Review of
Oak Hall Care Home
from J S (Daughter of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

Oak Hall did a super job providing emergency respite care for my mum following a hospital admission. The management and staff were flexible and caring and I felt confident that Mum was warm, safe and being well looked after. I have no hesitation in recommending Oak Hall to anyone.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. It was such a pleasure supporting Mum during her brief stay. She made such a great recovery we wish her well going forward.

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Review of
Oak Hall Care Home
from Natasha W (Friend of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience

I visited the care home in late January to see one of my friends. The home itself was magnificent with beautiful architecture and hardwood features. I was greeted as I entered the building by one of the staff who was very pleasant and asked if I would like a coffee.
All of the staff were polite and

pleasant helping me find my way through the home to my friend's room by leading me all the way there.
I asked my friend when we were alone how he felt about the care home and he also said he could not find one fault with the care that he is getting, he gets lots of interaction with other residents and enjoys the activities.
I have to say that I am very impressed with the home and wouldn't mind living there myself.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

What a fantastic review. I'm so glad your friend is happy at the home it is a beautiful place with such a lot going on inside and outside the home. We have a wide range of activities and such beautiful grounds. Thank you again.

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Review of
Oak Hall Care Home
from Simon R (Friend of Resident) published on 7 February 2024

Submitted via Website • Report

Overall Experience

Excellent care home. My family friend received amazing, caring and compassionate care while staying here. Very understanding and helpful management. The rooms are lovely, clean and bright with exceptional views outside. A good selection of food is offered to the residents and a great selection of activities

that residents can attend. Nothing was any trouble for all the staff and I would highly recommend it.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a lovely review. We are very lucky to be surrounded by such beautiful countryside. The team always go the extra mile for the residents. Thank you again for taking the time and trouble to write a review for us.

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Review of
Oak Hall Care Home
from Rachel A (Friend of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

We came for a visit at Oak Hall in January and found it very pleasant. The staff were welcoming and friendly with us and helped us get seated with my friend (the resident) for lunch.
The staff were very attentive to us and others seated around, and it had a very comfortable atmosphere. It was a lovely

time, and we had a good catch-up.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

I am so glad you enjoyed lunch and a catch-up with your friend. Thank you for taking the time to write a review. We hope you visit again soon.

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