Larchwood Care in Norfolk | 2 Care Homes

Review of
Briar House
from K J (Granddaughter of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

I have two residents in the care home, both with dementia. Both are so happy even when things are tough, it's nice to see all the pictures and activities that both are enjoying. Cannot thank the staff for all they do for my two family members.

Reply from Paula Oltean, Regional Manager at Briar House

We appreciate you taking the time to review our care home - thank you for your very kind words. We are very pleased to hear that you are happy with the service provided to your family members.

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Review of
Alexander Court
from Sue N (Daughter of Resident) published on 15 April 2024

Submitted via Website • Report

Overall Experience

My dad has lived here for two years now and has always been very well cared for. We are so pleased to see the positive interactions between staff and residents, the time spent with them ensuring their needs are met and that they feel special and cared about. Dad has enjoyed activities and celebrations

along the way and now that he is not so mobile, great effort is taken to help him socialise and join in as much as possible with the other residents. Although he no longer recognises us, we can see that he is comfortable having us in his room. He appears calm and relaxed every time we visit. The heads of care keep us well informed of changes in his health and well-being. We are on a journey but we feel supported. All the staff are friendly and welcoming within the home and the whole place has a calm atmosphere. We are grateful that Dad has a safe and secure home for this very difficult stage of his life.

Reply from Paula Oltean, Regional Manager at Alexander Court

Thank you very much for taking the time to write a review and for your very kind words about the staff and the service provided by the home. I know the staff team will be delighted to hear your positive feedback, thank you!

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Review of
Briar House
from Pamela G (Wife of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

My husband died peacefully at Briar House on the 20th January following a 2 month stay. The staff were absolutely amazing, not only did they care for my husband they did for me as well. Members of his immediate family have a medical background and visit care homes on a regular basis and were amazed

at the care he received and the kindness bestowed on them. They have not seen care like it before.

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Review of
Alexander Court
from Sandra G (Daughter of Resident) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been in Alexander Court Care Home for seven months now and has been very well cared for. She enjoys some of the traditional dishes like roast dinners and cottage pie but is not so keen on pasta or rice dishes. I am always made to feel very welcome when I visit my mother and get on very

well with all the members of staff.

Reply from Pat Collins, Home Manager at Alexander Court

Thank you for leaving us this lovely review. As you are aware, we have consulted with your mother about the menu and have taken her preferences into account when we changed to the winter menus and have added more traditional meals which she is enjoying. We will continue to consult your mother wherever possible to try to improve the service we provide to her and the other residents.

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Review of
Alexander Court
from L N (Daughter-in-law of Resident) published on 14 November 2023

Submitted via Website • Report

Overall Experience

Alexander Court Care Home is a lovely, welcoming place. I feel totally confident that my loved one is safe and stimulated, very important, as they are a resident in the dementia, upstairs area of the care home.
Whenever I visit, regardless of day or time, the standard of care is the same. The staff

are all cheerful and very competent. And I would say that they go beyond the call of duty to make the residents feel special and happy, I would have no hesitation in recommending Alexander Court, Thetford, to anyone who was faced with the difficult task of finding the right place for their loved one.

Reply from Paula Oltean, Regional Manager at Alexander Court

Thank you so much for taking the time to provide feedback about Alexander Court Care Home. We are delighted you are happy with the service provided to your relative, I will pass your kind words to the team. Thank you!

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Review of
Briar House
from K B (Daughter of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been at Briar House Care Home for two and a half years. We have seen a few staff come and go but the present acting manager has done an amazing job. I cannot fault the care my mother receives and all the staff are amazing. Sadly, a big loss has been one of the activity staff, a lady who

was there before my mum moved in. She was amazing and a true loss to the team.

Reply from Paula Oltean, Regional Manager at Briar House

Thank you for taking the time to write a review of our service and for your very kind words about the staff team and the acting manager. Our activity coordinator decided to change careers and, I agree with you, she has been missed by the residents as well as the staff. However, we have a new activities team that we introduced at the relatives meeting yesterday and they spoke about their plans for the service. If you want to discuss this further, please do not hesitate to approach them or the manager next time you are in the home. Thank you.

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Review of
Alexander Court
from John M (Son of Resident) published on 31 August 2023

Submitted via Website • Report

Overall Experience

A big thank you to all the staff and helpers to make the 25th anniversary barbecue a great success, the family of five generations had a wonderful time with the resident. We are always amazed at the enthusiasm and sheer hard work that goes into these events. Thank you once again.

Reply from Alexander Home Manager, Home Manager at Alexander Court

Thank you for leaving us this lovely review. We all really enjoyed the event and it was great to see so many residents' family members join us. The staff at Alexander Court work very hard to ensure that the residents are happy here and care is delivered to a high standard and will be really pleased to receive your comments.

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Review of
Alexander Court
from Jackie W (Daughter of Resident) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience

Mum has been here since April 23 after being in the hospital for three months, then on to another care home for an assessment. Mum seems very happy, and she settled in very quickly. All the staff are lovely, and Mum seems to get on well with them. Any issues, and they call me straight away. Definitely

feel this was the right home for her.

Reply from Pat Collins, Home Manager at Alexander Court

Thank you for leaving us a review. We are so pleased Mum settled in well and that you are happy with the home. It's good to hear that the communication is good between yourself and the staff as this is very important to us.

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Review of
Alexander Court
from P B (Brother-in-law of Resident) published on 7 July 2023

Submitted via Postal Card • Report

Overall Experience

All staff are friendly and caring. The food quality is very good. Rooms are clean, tidy and safe, could be a little more personalised. Activity team are good fun!

Reply from Pat Collins, Home Manager at Alexander Court

Thank you for leaving us this review. It is good to hear that you are so happy with the home and the team. We will take on board your comments about personalising your relative's room and discuss ideas with you as this is something we like to ensure with all our resident's bedrooms.

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Review of
Briar House
from Jane S (Sister of Resident) published on 19 June 2023

Submitted via Postal Card • Report

Overall Experience

I am very pleased with all the staff they are very friendly. The home does so much for residents there is nothing I can fault with it. Thank you.

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Review of
Alexander Court
from J E (Daughter of Resident) published on 31 May 2023

Submitted via Website • Report

Overall Experience

Our mum came to Alexander court over a year ago, following a negative experience elsewhere and being in need of person-centred Dementia care. She has flourished here, her cognitive abilities have improved, her mental state is much better and she is clearly happy here whenever we see her.
All the

staff are always friendly and welcoming, they are kind and caring with all their residents and always stop for a chat whenever we visit.

Reply from Pat Collins, Home Manager at Alexander Court

Thankyou for leaving this lovely review. The staff at Alexander Court work very hard to ensure both residents and visitors are made to feel at home from the moment they arrive, and we develop person-centred care plans so that we can provide the best possible care. It's so rewarding to hear that you have noticed such a positive change in Mum since she came to live here.

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Review of
Alexander Court
from Kath B (Daughter of Resident) published on 31 May 2023

Submitted via Website • Report

Overall Experience

The staff are wonderful but still not enough on each shift. At times they are run off their feet and have little time to offer companionship to residents. I have always found the staff to be friendly. When possible they are also helpful.

Reply from Pat Collins, Home Manager at Alexander Court

Thank you for leaving us this review. It's good to hear our care staff are doing such a great job. Alexander Court is a busy home at times with lots going on. Our staff are always busy going the extra mile for our residents but always have time to spend with the residents. We also have an activities coordinator who spends her time with all our residents individually as well as facilitating lots of group activities which most of our residents thoroughly enjoy. I'm sorry you feel that at times there is not enough staff on shift, and Mum is not having enough companionship, however, our staffing levels are calculated depending on the needs of our current residents to ensure that there are always enough staff to meet all our residents' needs. If you do have any further concerns about this, I would be happy to meet with you to discuss your mum's needs in more detail to try and resolve this, as we aim to respond to all comments and concerns effectively and promptly.

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Review of
Alexander Court
from Kerrie A (Daughter of Resident) published on 31 May 2023

Submitted via Website • Report

Overall Experience

It is a difficult thing to have to do when you are told your mum has to go into a home. You need to trust that it is a good place to be. Alexander Court is friendly and open: welcoming visitors throughout the day and night, making residents feel at home and that they belong, staff get to know the residents’

little ways and needs, trying to do the best they can. It took a while for Mum to settle and get used to her new life and for me to feel relaxed about her new home. Alexander Court now feels right, I know Mum is safe, has friends, people who care and look after her, regular meals and drinks and snacks, activities and entertainment she enjoys. If I am worried I can just talk to a member of staff who will always answer my questions, give me advice or take action. It will never be perfect being in a home but I know mum and I are listened to and that we feel happy.

Reply from Alexander Home Manager, Home Manager at Alexander Court

Thank you for leaving us this review. It is lovely to hear how well your mum has settled in and that you are both happy with the home and the care provided. Hopefully, your mum will continue to enjoy the activities and entertainment we have here, we have lots more planned over the summer months for the residents to enjoy!

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Review of
Alexander Court
from T B (Daughter of Resident) published on 27 February 2023

Submitted via Postal Card • Report

Overall Experience

I attended a meeting for the family members to discuss plans for the home and upcoming events. I found it particularly informative as I am not on certain social media so realized I have been missing out on a lot. I also gathered information from other family members. I feel it would be a good idea to

have these meetings on a regular basis. Maybe every four months.

Reply from Alexander Home Manager, Home Manager at Alexander Court

Thank you for attending the meeting and leaving us a review. I am pleased you found it beneficial meeting other family members and hearing the home's news. I look to seeing you at the next meeting which we will hold later in the year. In the meantime please let us know if there is anything we can do to improve the service we deliver.

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Review of
Briar House
from Raymond H (Son of Resident) published on 16 February 2023

Submitted via Postal Card • Report

Overall Experience

I cannot praise the home enough. The staff are so caring and thoughtful. They keep you updated on your relatives. My mum is very happy there.

Reply from Paula Oltean, Regional Manager at Briar House

Thank you very much for taking the time to complete a review for Briar House. Thank you for your very kind words, I am pleased to hear you are so happy with the service provided.

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Review of
Alexander Court
from Christopher S (Son of Resident) published on 1 December 2022

Submitted via Website • Report

Overall Experience

My Mother recently moved into the home and settled very quickly. The home is modern, spacious and clean. The staff are excellent with her. She sometimes chooses to join in with activities and meals but can have them on her own sometimes if she wants. There is no restriction on visiting and we always

feel welcome. She gets the 24/7 help and security that we were not able to give her and I am able to relax knowing she is in good hands. There is plenty of staff who are all friendly and keen to communicate and help. Our initial worries about the transition soon passed.

Reply from Pat Collins, Home Manager at Alexander Court

Thank you for leaving us this lovely review. The staff team work very hard to ensure all new residents and their families are made welcome and try to create a home-from-home atmosphere for everyone. Our aim is to continue to offer this standard to all our residents and the team will be very pleased to know you are happy with everything here.

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Review of
Briar House
from Margaret H (Wife of Resident) published on 11 October 2022

Submitted via Postal Card • Report

Overall Experience

Each time I visit, the staff are always friendly, polite and helpful. If I need to speak to anyone about my husband's care, they immediately sort it out. The management keep me up to date with any issues regarding his health and welfare by contacting me at home.

Reply from Pat Collins, Home Manager at Briar House

Thank you for leaving us this review. We really try hard to maintain good communication with relatives, so it's great to hear this is working well.

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Review of
Briar House
from Jane C (Daughter of Resident) published on 3 October 2022

Submitted via Postal Card • Report

Overall Experience

My mother has been at Briar House for 3.5 years, during which time she has been treated with dignity and received wonderful care. The managers and staff are kind and patient, and also very approachable. Any issues which have arisen have been dealt with promptly and all residents and visitors are treated

fairly and compassionately.

Reply from Pat Collins, Home Manager at Briar House

Thank you for leaving us a review, the team at Briar House are always grateful to receive compliments for their hard work and I am very pleased we have been able to maintain the high standard of care for your mother for the last three and a half years.

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Review of
Alexander Court
from J C (Daughter of Resident) published on 14 September 2022

Submitted via Website • Report

Overall Experience

We hated the idea of placing Mum in a care home and unfortunately she had to go to two other homes, which she always asked to come away from. With the help of the manager of Alexander Court, we obtained her a room in the Dementia Unit of Alexander Court which was in our home town and a road she could

remember the name of in her memory. Unlike previously, the moment we took Mum to her room and into her armchair, and explained where she was - she was settled and never once asked to go anywhere else. She felt safe, cared for and home. We cannot praise every single member of staff at Alexander Court enough for the absolute care, kindness, time and patience they showed Mum. We witnessed this care and approach taken with the other residents at all times when we visited and it was not just when the staff were aware they were being watched. The last weekend with Mum was a difficult one but every single member of staff and the medical staff that they called in could not have done more for Mum.

Reply from Michelle Hewitson, Regional Manager at Alexander Court

Please accept our deepest sympathy on the passing of your mother. It is so nice to her that the team at Alexander Court ensured that your mother's time with us was a positive experience and that you as a family felt reassured with the care that we were providing.

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Review of
Alexander Court
from J L (Daughter of Resident) published on 29 August 2022

Submitted via Postal Card • Report

Overall Experience

I would like to thank all of the amazing staff members at Alexandra Court care home who have looked after my mum who has dementia. They have shown dedication and compassion but also light-heartedness and humour to my mum and also to the other care home residents that I have seen when visiting. What

more could you ask for, thank you.

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