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Care Homes Owned by BIRA Care Homes

9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by BIRA Care Homes
At BIRA Group, their vision is to create a warm and welcoming environment where residents can feel truly at home. They believe that everyone has the right to live with dignity and respect, and dedicated staff are committed to providing the highest quality of care and support.

The team strive to empower residents and encourage independence, while also fostering a sense of community and belonging. Their ultimate goal is to create a place where residents can thrive and live their best lives.

BIRA Care Homes Locations (4)

 

4 Care Homes owned by BIRA Care Homes

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Ashton Park Care Home

36/37 Waterloo Road, Newport NP20 4FP 

9.9 23 reviews
"My friend says it's comfortable living here. The staff are very friendly, kind and helpful. She loves living here. When I visit the staff…"   Read all 23 reviews
Location Type Care Home

Ashton Park Residential Home is a large detached two-story building located in a residential area in Newport City Centre. The home is registered with the Care and Social Services Inspectorate Wales (CIW) to provide accommodation and personal care for… Read more about Ashton Park Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Eating Disorders
  • 17 Rooms from £1,100 / week
Bankhouse Care Home

Llangynidr Road, Beaufort, Ebbw Vale NP23 5EY 

9.4 40 reviews
"My father has been in Bankouse Care Home for 6 years, it has been a very positive stressfree time for myself and my family. We have had no…"   Read all 40 reviews
Location Type Care Home
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 54 Rooms
Avenue Road Nursing Home

28 Avenue Road, Abergavenny NP7 7DB 

9.2 16 reviews
"A good service provided for three plus years. Particularly liked the way my mother's birthdays were handled.…"   Read all 16 reviews
Location Type Care Home

Avenue Road Nursing Home is a thirty-three capacity accommodation that offers skilled carers who aspire to the highest standards of care provision, through personalised packages and innovative methods. The service is set up to respect the needs of… Read more about Avenue Road Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 33 Rooms from £1,200 / week
Rozelle Nursing Home

93 Brecon Road, Abergavenny NP7 7RE 

9.1 17 reviews
"My husband has been a resident at Rozelle Nursing Home for three years, suffering from Alzheimer's, and I strongly believe that he is still…"   Read all 17 reviews
Location Type Care Home

Rozelle Nursing Home supports a calm and relaxing daily lifestyle for adults with mental health complications, as well as specialising in dementia care. Their aim is to provide a consistently high standard of professional care in order that those… Read more about Rozelle Nursing Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Sensory Impairment
  • Substance Misuse
  • 24 Rooms from £1,200 / week

BIRA Care Homes Reviews (96)

9.4
BIRA Care Homes has a Group Review Score of 9.4 (9.407) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to BIRA Care Homes must have a Review Score.

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Review of

Bankhouse Care Home

from Ceri D (Daughter of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Bankouse Care Home for 6 years, it has been a very positive stressfree time for myself and my family. We have had no issues or complaints at all, he has had no falls, accidents, or any real illnesses since going to Bankhouse. When we visit, we are treated with respect and find
the home to be very caring and friendly, we feel it has a very family feel there. Nothing is too much for the staff, even if it is busy, they find time to answer our questions and we are never felt to be in the way or a nuisance there. My father loves singing and is encouraged by the brilliant two staff members in particular to enjoy himself. I cannot put into words how grateful I am that he is being so cared for and loved by all the staff at Bankhouse. I leave there with no worries at all as I know he is very well looked after. He is always spotlessly clean. Thank you to everyone that takes the time to make my father and all the residents feel as if they matter. We as a family appreciate it so much thank you.

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Review of

Rozelle Nursing Home

from S R (Wife of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Rozelle Nursing Home for three years, suffering from Alzheimer's, and I strongly believe that he is still with us in part due to the care and compassion he receives at Rozelle. I am grateful to all the staff.

Reply from Lisa Tudor, Manager at Rozelle Nursing Home

Thank you for your review, we value your opinions greatly. All comments help us to develop our service and enhance the care we give to all residents. It is great for staff to receive this feedback, they are truly dedicated to the people that they care for. Thank you.


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Review of

Ashton Park Care Home

from Joanne R (Niece of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for almost 22 years. The care she receives is of a high standard and all staff are fully aware of her needs. Many activities take place on a regular basis keeping all the residents happy and engaged. Keep up the good work.

Reply from Janet Watkins, Home Manager at Ashton Park Care Home

We greatly appreciate your feedback. Our aim is always to provide the highest standard of service to your loved ones.


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Review of

Ashton Park Care Home

from Lynda L (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Ashton Park Care Home. The staff are very caring, helpful and fun. I visit regularly and am always made welcome. Mum has gained all the weight she lost before becoming a resident. The food is excellent, freshly cooked ingredients and all the things Mum enjoys. Mum loves having
her hair and nails done every week. Her clothes are immaculate which is so important to her, Mum loves clothes. Mum is treated with respect and dignity, she has a choice of time to get up/go to bed, what to wear, what to eat, personal belongings in her room. Her room is spotless. The staff now know her well and recognise immediately if she is not herself. Communication between staff, health and myself is excellent. I looked at several homes before Mum came to Ashton Park and I am so glad she became a resident here, she has become one of the big family.

Reply from Janet Watkins, Home Manager at Ashton Park Care Home

We welcome family members comments as they are a complete and honest reflection of the service we provide to loved ones. Thank you for this wonderful feedback.


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Review of

Ashton Park Care Home

from P T (Niece of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has always been treated excellently while in the home, nothing is ever too much trouble. The staff are always friendly and caring, going above and beyond their role to ensure she is happy and her needs and wishes are met.

Reply from Janet Watkins, Home Manager at Ashton Park Care Home

Thank you for your wonderful feedback. Your loved ones are at the very heart of the care, support and decision-making processes. Your comments are valued immensely.


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Review of

Ashton Park Care Home

from H C (Friend of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend says it's comfortable living here. The staff are very friendly, kind and helpful. She loves living here. When I visit the staff are always helpful to us and welcoming. My friend is brought a drink when we visit. The home always seems clean and my friend seems well cared for.

Reply from Janet Watkins, Home Manager at Ashton Park Care Home

Thank you for your kind words. They reflect the heart of the service we wish to provide for those in our care.


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Review of

Ashton Park Care Home

from Muriel C (Resident) assisted by family/friend published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all friendly and I feel safe. The food is really good, I have a choice. My bedroom is good, my own pictures are on the wall. My clothes are kept nice and clean. I love having my hair done every week. People listen to me. I get up when I want or go to bed when I want.

Reply from Janet Watkins, Home Manager at Ashton Park Care Home

Thank you for your feedback, we are always happy to receive your comments.


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Review of

Ashton Park Care Home

from Kerrie J (Daughter of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has Alzheimer's and came to the home in February 2024. He had problems settling and wanted to leave at first. The staff were amazing and dealt with his worries with kindness and reassurance. We went through a time where he felt unsafe and again with reassurance we seem to be making good progress.
He now seems settled and loves the staff to bits. I feel really reassured that any problems will be dealt with sympathetically.

Reply from Janet Watkins, Home Manager at Ashton Park Care Home

Thank you for your review. Feedback is very important to us as we strive to provide a continual improvement plan for your loved ones.


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Review of

Bankhouse Care Home

from Andrea H (Daughter of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing care excellent, professional, caring and friendly. Staff are always helpful and approachable. All needs attended to promptly and to a very good standard. Felt relative was in safe and caring hands. Regular communication with staff regarding care.

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Review of

Bankhouse Care Home

from Julia H (Daughter of Resident) published on 17 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am SO pleased we found Bankhouse. Dad arrived in a bad way 18 months ago and significantly improved within a few months. Every aspect has been first-class. We have always been delighted with the professionalism and genuineness of everyone. Dad was a retired professional with a great deal of world
experience and whilst he was a gentle soul he was very particular, had high expectations and full mental capacity. I'm so pleased he felt very at home at Bankhouse (as a self funder he was able to relocate if he wanted to). Staff were always available, welcoming, warm and cheerful. It was a huge comfort to know Dad was in such lovely care and such a kind environment.

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Review of

Bankhouse Care Home

from Peter H (Son-in-law of Resident) published on 17 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was really clear when we first visited Bankhouse that there was a fantastic culture of genuine care. Way better than others we had visited. It's proven to be everything we expected. We feel very lucky with our choice.

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Review of

Avenue Road Nursing Home

from R B (Daughter of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident for a couple of years. She is very happy and settled here. The staff are kind and from what I have seen always treat the residents with care, dignity, and respect. My Mother is looked after, happy and safe which is important. My only issue is that I don't always feel welcomed
as a visitor by some of the staff.

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Review of

Avenue Road Nursing Home

from J C (Daughter of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the Avenue since 2021 and last week celebrated her 104th birthday. We are happy with her care and she is very fond of the staff smiling whenever they come to her room. She still enjoys her meals and drinks well, if in the mood!

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Review of

Avenue Road Nursing Home

from R K (Son of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Nice atmosphere.

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Review of

Avenue Road Nursing Home

from R R (Son of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good service provided for three plus years. Particularly liked the way my mother's birthdays were handled.

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Review of

Ashton Park Care Home

from V R (Daughter-in-law of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care my mother-in-law receives.
She is happy and wouldn't want to leave.
Knowing that all her care is provided for us is such a comfort.
Would highly recommend.

Reply from Janet Watkins, Home Manager at Ashton Park Care Home

We are very pleased with your wonderful comments. All feedback is greatly appreciated as we endeavour to improve our service for those in our care.


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Review of

Rozelle Nursing Home

from Brian M (Husband of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my wife's illness extremely hard to cope with, to be honest, but the staff here are so compassionate and understanding to myself and my Wife I am just about coping now whereas I was going downhill rapidly. It is the first time we have been apart in 64 years of marriage.
A huge thank you to
each and every one of you.

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Review of

Bankhouse Care Home

from J T (Daughter of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I cannot recommend this place. My father was not looked after as he should have been. They thought he was too demanding but his real problem was he was going blind and his mobilty was gone so couldn't do things for himself. They couldn't cope with his needs and asked him to leave to find another placement.
He was 89. He got dehydrated and taken into hospital. The pains he had were not taken seriously sometimes and the problem he had was kidney stones. He died of sepsis. He was unhappy there as he wasn't taken seriously. He was of sound mind. Some staff were friendly but some shouldn't be carers. They always said they were understaffed and he would have to wait. Over an hour one time to go to the toilet when I was there waiting with him. Not right at all. Dignity out the window. There needs to be improvement and more empathy. They are supposed to be made comfortable and homely before they come to their end of life. Not to be made to feel they are a nuisance.

Reply from Andrea, Manager at Bankhouse Care Home

We are sorry to hear that you felt your father had a poor experience in our home. For context, we agreed to take your father after he had already been at three other care homes - homes that could not meet his needs or/and family expectations of what service he should be receiving.
As many families will appreciate, in very busy periods of the day, the staff may have two to three dozen residents that wish to use the toilet after lunches or dinners. The staff can only go as quick as they can during these periods and therefore some residents will have to wait. We need to honour their dignity and rights and therefore cannot demand or force they use the toilet before they wish to do so. During one 12hr shift your father used the staff call buzzer over 100 times. We cared for your father as best we could in a compassionate and loving way but we fully appreciate expectations will differ from family to family. May he rest in peace.


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Review of

Avenue Road Nursing Home

from Anne G (Daughter of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found staff to be very pleasant and caring. Nursing home as a very homely atmosphere. My mother is happy living there and finds all staff very good. Her needs are being met and she is no longer anxious about her future. For me, it is a joy to see her less anxious and content. I am convinced
it is due to the care she is receiving. I have no hesitation in recommending this nursing home.

Reply from Liza Edwards, Manager at Avenue Road Nursing Home

Thank you for the review. We appreciate all feedback and will look at this to improve areas where we can. Our residents are our priority and we will continue to give the best care we can.


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Review of

Rozelle Nursing Home

from Sue D (Daughter of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to thank all of you for your kindness, compassion, and the best care ever that you gave our Dad. You made all of us feel so welcome from day one, and we had such peace of mind knowing he was safe and comfortable with you at all times.
Saying 'Thank you' does not seem enough as the dedication
and care Dad received exceeded all of our expectations. Each and every one of you are a credit to your profession and should be very proud of what you do.

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Awards / Recognitions (2)

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Frequently Asked Questions about BIRA Care Homes

How many Care Homes does BIRA Care Homes own?

BIRA Care Homes own 4 Care Homes.

Which BIRA Care Homes Care Homes have the highest review score?

Ashton Park Care Home, Bankhouse Care Home & Avenue Road Nursing Home have the highest review score.
BIRA Care Homes in Blaenau Gwent BIRA Care Homes in Monmouthshire BIRA Care Homes in Newport

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact BIRA Care Homes to verify any information. View our terms and conditions. BIRA Care Homes has an Enhanced Service – more info.