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Care Home Owned by Aiveda Limited in Devon

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Aiveda Limited in Devon

Only the locations & reviews in Devon for Aiveda Limited are showing below.

View the details of all 3 locations (with 103 reviews) owned by Aiveda Limited

Aiveda Limited Locations in Devon (1)

 

1 Care Home owned by Aiveda Limited in Devon

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Manor Lodge Care Home

8 Portland Avenue, Exmouth EX8 2BS 

9.2 10 reviews
"My mother has found her time at Manor Lodge very comfortable and friendly. Her room is attractive and the staff are attentive and willing…"   Read all 10 reviews
Location Type Care Home

Manor Lodge is set in the Avenues area of Exmouth close to the town and seafront. Winners of the ‘Health Provider of the Year’ at the Exmouth Business Awards in 2013 and 2015, the home is proud to offer high quality care and support to their residents… Read more about Manor Lodge Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 38 Rooms from £1,300 / week

Aiveda Limited Reviews in Devon (10)

9.4
Aiveda Limited has a Group Review Score of 9.4 (9.430) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aiveda Limited must have a Review Score.

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Review of

Manor Lodge Care Home

from P C (Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 2 weeks, respite care was very enjoyable being looked after well - didn't like a nurse coming in suddenly at 4 am.
A good Christmas lunch, but salmon was as hard as rocks! My room was great, well furnished but bed was against wall - bad.
Staff coped well with dementia care, but could have been
more attentive to TV needs. General atmosphere was pleasant - well done!

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Review of

Manor Lodge Care Home

from R R (Son of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Manor Lodge is in a perfect setting in a leafy part of Exmouth, and with a small but pleasant garden. Rooms are well appointed and some, like Mum's, open onto the garden. Care staff are kind, helpful and attentive to the residents and their visitors. We enjoy our visits and often bring our little dog
who is a popular guest with the residents. The reason for the missing 5th star is that there is a notable lack of presence by the Aiveda management, despite promises. With costs escalating since Mum first arrived, there is a risk of a perception of 'business' over 'care' from the company. Overall, I would recommend Manor Lodge to anyone looking for residential family care in Exmouth.

Reply from Puja Raikundalia, Business Manager at Manor Lodge Care Home

Thank you for taking the time to review our care home. Your feedback is very valuable to us. I am pleased to hear that the carers are supporting your mother to the best they can. I am however sorry to hear your dissatisfaction over the presence of our manager. I am surprised to hear this as the manager is usually at the care home Monday to Friday. I have discussed this with her and she has advised that her office door is always open and occasionally may have been closed due to attendance at meetings. Having said this, should you wish to discuss this in detail, we would be more than happy to meet you.


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Review of

Manor Lodge Care Home

from Janet H (Daughter of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Manor Lodge for nearly a year. She is well cared for and her needs are met. She has a nice bright room and has enjoyed sitting in the lovely garden. The staff are always very welcoming to the family. Mum enjoys the home-cooked food, with meals being changed for her if she
wants something different. This is never a problem.
One observational criticism is the lack of stimulating activities, but this has improved in the time Mum has been there and I know that staffing issues can play a part in this. As a family, we can go to sleep at night knowing mum is content and being well looked after.

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Review of

Manor Lodge Care Home

from Barbara C (Daughter of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has found her time at Manor Lodge very comfortable and friendly. Her room is attractive and the staff are attentive and willing to chat. She enjoys her meals and the catering staff know her favourite foods.
The staff are responsive to the family when we have questions.
The gardens are attractive
and are lovely to sit in the summer.

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Review of

Manor Lodge Care Home

from K H (Daughter of Resident) published on 25 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Manor Lodge Care Home in Exmouth is an outstanding care home. My mother has been there for three years now and it is comforting to know she is in fabulous care. The staff are friendly, caring and I know my mum is safe and well cared for.

Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for the lovely words. We are so glad to hear that you are happy with the care your mother receives.


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Review of

Manor Lodge Care Home

from Sarah F (Daughter of Resident) published on 12 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful that, facing a swift closure of my mother's previous care home, the management and whole team at Manor Lodge Care Home found room to look after her. Mum has seemed much more relaxed since moving to Manor Lodge and is well cared for by dedicated staff who have a smile for everyone,
even though their days are very busy. Mum, herself, has said how comfortable she is at Manor Lodge and is very fond of all the staff she meets regularly. Many thanks to the whole team for providing a haven for Mum and confidence for the family that whatever is going on in our lives, she will be well cared for.

Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for the kind words. We are glad that we could meet the requirements that you required for your mother.


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Review of

Manor Lodge Care Home

from Nicol G (Friend of Resident) published on 10 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This has to be the worst care home I have ever had the misfortune to visit. Most of the staff I had contact with spoke very little English.
Resident was there for 1 week only. The worst week of his life. He was treated like a 3rd class citizen. Manhandled by staff, staff used language he found disturbing
and left him feeling frightened, vulnerable and scared to go to sleep.
Things taken from his room without consent. Medication not given properly. I would not put my worst enemy in this facility.

Reply from Puja Raikundalia, Business Manager at Manor Lodge Care Home

Dear Nicol,
Thank you for providing us with feedback about our service.
Firstly, I would like to sincerely apologise for the dissatisfaction you and the service user have experienced at our care home.
As a care home, we aim to provide all our residents and their families with a high level of care and ensure they are supported throughout their journey in our care home.
The outcome of our investigation has been shared with the Adult Safeguarding team and CQC who have responded with no further concerns of our service.
Should you wish to discuss this any further, please feel free to contact our Registered Manager.
Kind Regards


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Review of

Manor Lodge Care Home

from C B (Daughter of Resident) published on 10 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for and happy at Manor Lodge, my only criticism is the lack of activities and entertainment, the residents seem to need some simulation and fun, but they just sit in the lounge in the afternoons with the TV and fall a sleep, I believe there is a quiz occasionally, but I no my
mother has taken to going to her room most afternoons as she gets bored. Maybe the lack of this facility is due to funding, but I’m sure relatives such as myself would be willing too help raise funds or donate some money to cover some entertainment at least once a month.

Reply from Puja Raikundalia, Business Manager at Manor Lodge Care Home

Thank you so much for your lovely feedback, it is very much appreciated.
Your comments re. activities has been taken on board and I am pleased to inform you that as of the 16th October 2023, we will have a full-time activities co-ordinator which we are all very excited about. Please speak to our registered manager about any ideas you may have as this will be very much welcomed.
Thank you,
Puja.


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Review of

Manor Lodge Care Home

from A W (Wife of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Manor Lodge Care Home 2023. he is very happy in his new home and was welcomed along with his rabbits, by very caring friendly staff and manager. They have continued to promote his independence in looking after her rabbits and maintaining the beautiful gardens. He loved to be outside
as much as he can be, de-heading flowers, weeding etc. I have a peaceful mind knowing the staff are keeping a watchful eye on him and are at hand if needed. They will answer any concerns or questions if I have asked, always polite, happy and friendly. Well done all and thank you very much Manor Lodge.

Reply from Raj Fatania, Manager at Manor Lodge Care Home

Thank you for your kind review about our services. Your feedback is very much appreciated.


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Review of

Manor Lodge Care Home

from S C M (Daughter-in-law of Resident) published on 26 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to Manor Lodge for caring for my mother-in-law so well. She was treated with respect, care and compassion. As relatives, we were also shown kindness and given time when needed. My mother-in-law would often say that we couldn't have found her a better home. Thank you to all the staff
at Manor Lodge and the staff at Head Office we interacted with. The entire team are key to making Manor Lodge an excellent care home.

Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for the kind words, we are very happy that we were able to meet your expectations and you were happy with Manor Lodge.


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Awards / Recognitions (1)

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