HC-One in Bedfordshire | 5 Care Homes

Review of
Blakelands Lodge
from Julia M (Daughter of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

Thank you to all the staff at Blakelands for the loving care you are giving my mum. I am also incredibly grateful for the way you organised her wonderful 90th birthday celebrations and for the beautiful bouquet of flowers you gave her.
My mum always said she would never go into a care home, but after

a visit for respite she decided to stay and she is so happy with you all. I live abroad so knowing she is safe, well cared for, and surrounded by kindness means the world to me.
Blakelands truly ticks all the boxes. Every time I come to visit it feels like seeing extended family. I cannot thank you enough.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Blakelands Lodge

Dear Julia, We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review of
Thorn Springs
from Elizabeth E (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

We placed Dad in here for 3 weeks respite care whilst we went on holiday.
Overall impression was that it was extremely clean, staff very professional and friendly, they took time with Dad to make him feel comfortable and to make sure he had the best possible experience!
We will definitely use Thorn

Springs again and would not hesitate to recommend them to others

Reply from HC-One Limited, Administrator at Thorn Springs

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Thorn Springs
from Z M (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

My Dad has been at Thorn Springs since a decline in health and mobility following a stroke in December, and has absolutely flourished since moving here. He raves about the food and the entertainment, but most importantly he feels safe and happy and doesn't feel lonely living alone any more. I cannot

put into words how caring and thoughtful every single member of staff is. They really take the time to listen to any and all concerns and think outside the box when it comes to tricky solutions. The level of care is second to none. They really treat Dad as if he's part of a great big family here and we wouldn't have it any other way.

Reply from HC-One Limited, Administrator at Thorn Springs

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your dad receives at Thorn Springs care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Capwell Grange Care Home
from Carol W (Wife of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband was brought into Capwell Grange, Milliner House, just before Christmas. Our family actually wanted him to be here because of its lovely setting, and good reputation. The management and carers have been excellent/amazing. The love and care they show for each person, (even through very difficult

times) has been outstanding. I visit my husband daily for between 2-4 hours, depending on his needs, so I have a good idea what happens there. I have spoken to other relatives visiting and they have all spoken highly of the place and staff. The food is lovely, with large portions as well.

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Review of
Blakelands Lodge
from Geoff T (Husband of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My wife has had two spells of respite care at Blakelands Lodge and the care and respect she has been given have been excellent on both occasions. The staff are very friendly and caring and went out of their way to help both my wife and myself. I'm sure that when she next needs some respite care we

will be going back to Blakelands Lodge for this. Thank you to all the staff and caters there.

Reply from HC-One Limited, Administrator at Blakelands Lodge

We'd like to extend our thanks for your kind words following your wife's short care break with us at Blakelands Lodge care home.Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.

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Review of
Blakelands Lodge
from S G (Daughter of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

My father spent 4 weeks in the home for respite care. I was away during this time but other family members expressed how well he settled with his partner and delighted with the care he received over this period.

Reply from HC-One Limited, Administrator at Blakelands Lodge

We'd like to extend our thanks for your kind words following your father's short care break with us at Blakelands Lodge care home.Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.

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Review of
Thorn Springs
from P C (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at this care home for 2 years now. On all my visits - regularly daily mostly - there is always a smile awaiting as you enter the home. The care is exceptional and the facilities are second to none. I have recommended this to friends and acquaintances and have helped a couple

who decided to opt for Thorn Springs, given my experience at the home, who decided on the home for their loved ones.

Reply from HC-One Limited, Administrator at Thorn Springs

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Blakelands Lodge
from Stephen T (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

We looked at a number of Residential homes for mum and were so pleased that we chose Blakelands. Staff amazing, helpful and caring. Facilities second to none. Mum was difficult when we first had to take her but the staff helped to settle her in and she had a wonderful time. She enjoyed the quiz and

going out to the pub, as well as the animals and reptiles that were brought in. She enjoyed wine with her Dinner and made new friends. Cannot praise Blakelands high enough. Ultimate reference is that I have told my kids that when I need to go into a Residential Care Home I want to go here.

Reply from HC-One Limited, Administrator at Blakelands Lodge

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are very happy with the quality of care your Mum receives at Blakelands Lodge care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Ridgeway Lodge Care Home
from M W (Daughter-in-law of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Mt mother in law's experience at Ridgeway Lodge Care Home was a happy and very settled one. In fact, she referred to it as her home, which was very comforting to us as her family. She loved her room which was always warm and comfortable for her. She also loved the staff, who were kind, caring, polite

and helpful. They all treated her with such dignity. In fact, they were all amazing and were all very sad when she recently passed away.

Reply from HC-One Limited, Administrator at Ridgeway Lodge Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. we are pleased to hear you were very happy with the quality of care your mother-in-law received at Ridgeway Lodge care home, kindness is at the heart of everything we do. Kind words like these are a testament to the hard work of our colleagues. Thank you for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.

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Review of
Blakelands Lodge
from Denise P (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum put on weight and started using her walker during her 'holiday' (respite care) at Blakelands Lodge. Blakelands was more like a luxury hotel rather than a care home and my siblings and I would have been delighted if she had wanted to stay permanently. The staff were caring and wonderful with her;

hoping she will be back!

Reply from HC-One Limited, Administrator at Blakelands Lodge

We'd like to extend our thanks for your kind words following your Mums short care break with us at Blakelands Lodge care home. Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.

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Review of
Milliner House Care Home
from T N (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

The staff made a massive effort for Christmas and setting lunch tables with Christmas tablecloths and napkins. It looked lovely.
It's a shame I cannot add a picture to show their efforts made.
All staff are great at what they do. Well done Milliner House.

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Review of
Ridgeway Lodge Care Home
from P S (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Based on my observations during this period I feel that every effort has been made to give my Mother the best care possible. I was concerned about how we would manage the holiday period. However, the range of activities offered helped to make it a relatively stress-free Christmas and I am very grateful

for this. Thank you.
I enjoyed the Christmas party! Great that Mum was encouraged to dance.

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Review of
Ridgeway Lodge Care Home
from C B (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been here 2 weeks and we are very happy with the care.

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Review of
Capwell Grange Care Home
from Vincent B (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mother was placed in Miliner house for assessment in November 2024. She was cared for wonderfully by the staff and management. They went beyond expectations to look after her during her stay, engaging her in the Christmas activities and constantly checking on her. As her health deteriorated, the

staff provided fantastic care, she was changed and washed daily kept extremely comfortable had a constant flow of tea until her sad demise on 24th January 2025.
I would personally like to thank the hard working staff. The care managers for making her final journey as comfortable as it possibly could have been.

Reply from Clare Sheehan, Careline Advisor at Capwell Grange Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mother received at Capwell Grange care home kindness is at the heart of everything we do. Kind words like these are testament to the hard work of our colleagues. Thank you again for taking the time to leave such a positive review of our home, please accept our sincere condolences to you and your family.

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Review of
Ridgeway Lodge Care Home
from S N (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

All staff are kind. All staff are professional. Ridgeway Lodge is hygienically clean but there are some minor DIY jobs needed. Windows needs cleaning too.
My Mother is safe and cared for.
Sometimes basic food stuff are not available which seems odd - no porridge!
Food quality and temperature (cold)

is the only thing my Mother complains about.
Everyone is friendly! They don't all wear a name badge.

Reply from Clare Sheehan, Careline Advisor at Ridgeway Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We will ensure your comments are shared with the team so that product availability where there is delivery issues can be monitored along with the temperature of meals served. Additionally, we will review our use of name badges and the general DIY areas you have flagged. We hope you will soon see improvements.

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Review of
Ridgeway Lodge Care Home
from J T (Friend of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

After a friend moved to Ridgeway in the summer, have visited here three times and always found the staff and building environment to be welcoming and friendly. Arriving often after lunch, the cooking smells are fabulous. Christmas decorations and atmosphere are uplifting. Most importantly telling is

what my mentally it has lifted her enormously.

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Review of
Milliner House Care Home
from Ruth B (Sister of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

The management are all lovely, caring, professional. The home is looking beautiful for Christmas with all the decorations. The staff make you feel welcomed, caring and professional.

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Review of
Capwell Grange Care Home
from Tracey J (Daughter of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum is always happy and well cared for. Staff are friendly and genuinely care for the residents. There is always a great vibe in the lounge area and everyone is welcome.

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Review of
Capwell Grange Care Home
from J S (Husband of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

Overall I'm pleased that I chose Capwell Grange. The staff are professional but also friendly and caring. The rooms are basic and functional rather than luxurious but perfectly acceptable considering my wife's condition. Similarly the food is quite repetitive but this is understandable because she is

on a pureed vegetarian diet. She is unable to join in any activities but the staff make sure she has access to music which is her only remaining pleasure. The most important thing is that I can leave my wife and be confident that she will be safe and looked after.

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Review of
Thorn Springs
from Simon G (Son of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

The home continue to provide top quality care for my father. Throughout his stay he has had superb support from the staff who really seem to want to go above and beyond to make their residents and the families visiting feel it's their home. The focus on care and quick resolution of any issues is first

class. They also seem to be able to give everyone some attention no matter how awkward some characters of this age / mental capacity can be! I for one have been so impressed and so grateful that we chose this lovely home for my father's final hurrah! My heartfelt thanks for all the support over a difficult period of emotional roller coasters for all involved.

Reply from Clare Sheehan, Careline Advisor at Thorn Springs

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them. Thank you, once again for your kind words.

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Bedfordshire (5)

HC-One Reviews in Bedfordshire (366)

Blakelands Lodge

Thorn Springs

Thorn Springs

Capwell Grange Care Home

Blakelands Lodge

Blakelands Lodge

Thorn Springs

Blakelands Lodge

Ridgeway Lodge Care Home

Blakelands Lodge

Milliner House Care Home

Ridgeway Lodge Care Home

Ridgeway Lodge Care Home

Capwell Grange Care Home

Ridgeway Lodge Care Home

Ridgeway Lodge Care Home

Milliner House Care Home

Capwell Grange Care Home

Capwell Grange Care Home

Thorn Springs

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