HC-One in Bedfordshire | 5 Care Homes

Review of
Blakelands Lodge
from Geoff T (Husband of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My wife has had two spells of respite care at Blakelands Lodge and the care and respect she has been given have been excellent on both occasions. The staff are very friendly and caring and went out of their way to help both my wife and myself. I'm sure that when she next needs some respite care we

will be going back to Blakelands Lodge for this. Thank you to all the staff and caters there.

Reply from HC-One Limited, Administrator at Blakelands Lodge

We'd like to extend our thanks for your kind words following your wife's short care break with us at Blakelands Lodge care home.Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Blakelands Lodge
from S G (Daughter of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

My father spent 4 weeks in the home for respite care. I was away during this time but other family members expressed how well he settled with his partner and delighted with the care he received over this period.

Reply from HC-One Limited, Administrator at Blakelands Lodge

We'd like to extend our thanks for your kind words following your father's short care break with us at Blakelands Lodge care home.Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Thorn Springs
from P C (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at this care home for 2 years now. On all my visits - regularly daily mostly - there is always a smile awaiting as you enter the home. The care is exceptional and the facilities are second to none. I have recommended this to friends and acquaintances and have helped a couple

who decided to opt for Thorn Springs, given my experience at the home, who decided on the home for their loved ones.

Reply from HC-One Limited, Administrator at Thorn Springs

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Blakelands Lodge
from Stephen T (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

We looked at a number of Residential homes for mum and were so pleased that we chose Blakelands. Staff amazing, helpful and caring. Facilities second to none. Mum was difficult when we first had to take her but the staff helped to settle her in and she had a wonderful time. She enjoyed the quiz and

going out to the pub, as well as the animals and reptiles that were brought in. She enjoyed wine with her Dinner and made new friends. Cannot praise Blakelands high enough. Ultimate reference is that I have told my kids that when I need to go into a Residential Care Home I want to go here.

Reply from HC-One Limited, Administrator at Blakelands Lodge

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are very happy with the quality of care your Mum receives at Blakelands Lodge care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ridgeway Lodge Care Home
from M W (Daughter-in-law of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Mt mother in law's experience at Ridgeway Lodge Care Home was a happy and very settled one. In fact, she referred to it as her home, which was very comforting to us as her family. She loved her room which was always warm and comfortable for her. She also loved the staff, who were kind, caring, polite

and helpful. They all treated her with such dignity. In fact, they were all amazing and were all very sad when she recently passed away.

Reply from HC-One Limited, Administrator at Ridgeway Lodge Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. we are pleased to hear you were very happy with the quality of care your mother-in-law received at Ridgeway Lodge care home, kindness is at the heart of everything we do. Kind words like these are a testament to the hard work of our colleagues. Thank you for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Blakelands Lodge
from Denise P (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum put on weight and started using her walker during her 'holiday' (respite care) at Blakelands Lodge. Blakelands was more like a luxury hotel rather than a care home and my siblings and I would have been delighted if she had wanted to stay permanently. The staff were caring and wonderful with her;

hoping she will be back!

Reply from HC-One Limited, Administrator at Blakelands Lodge

We'd like to extend our thanks for your kind words following your Mums short care break with us at Blakelands Lodge care home. Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Milliner House Care Home
from T N (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

The staff made a massive effort for Christmas and setting lunch tables with Christmas tablecloths and napkins. It looked lovely.
It's a shame I cannot add a picture to show their efforts made.
All staff are great at what they do. Well done Milliner House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ridgeway Lodge Care Home
from P S (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Based on my observations during this period I feel that every effort has been made to give my Mother the best care possible. I was concerned about how we would manage the holiday period. However, the range of activities offered helped to make it a relatively stress-free Christmas and I am very grateful

for this. Thank you.
I enjoyed the Christmas party! Great that Mum was encouraged to dance.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ridgeway Lodge Care Home
from C B (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been here 2 weeks and we are very happy with the care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Capwell Grange Care Home
from Vincent B (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mother was placed in Miliner house for assessment in November 2024. She was cared for wonderfully by the staff and management. They went beyond expectations to look after her during her stay, engaging her in the Christmas activities and constantly checking on her. As her health deteriorated, the

staff provided fantastic care, she was changed and washed daily kept extremely comfortable had a constant flow of tea until her sad demise on 24th January 2025.
I would personally like to thank the hard working staff. The care managers for making her final journey as comfortable as it possibly could have been.

Reply from Clare Sheehan, Careline Advisor at Capwell Grange Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mother received at Capwell Grange care home kindness is at the heart of everything we do. Kind words like these are testament to the hard work of our colleagues. Thank you again for taking the time to leave such a positive review of our home, please accept our sincere condolences to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ridgeway Lodge Care Home
from S N (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

All staff are kind. All staff are professional. Ridgeway Lodge is hygienically clean but there are some minor DIY jobs needed. Windows needs cleaning too.
My Mother is safe and cared for.
Sometimes basic food stuff are not available which seems odd - no porridge!
Food quality and temperature (cold)

is the only thing my Mother complains about.
Everyone is friendly! They don't all wear a name badge.

Reply from Clare Sheehan, Careline Advisor at Ridgeway Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We will ensure your comments are shared with the team so that product availability where there is delivery issues can be monitored along with the temperature of meals served. Additionally, we will review our use of name badges and the general DIY areas you have flagged. We hope you will soon see improvements.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ridgeway Lodge Care Home
from J T (Friend of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

After a friend moved to Ridgeway in the summer, have visited here three times and always found the staff and building environment to be welcoming and friendly. Arriving often after lunch, the cooking smells are fabulous. Christmas decorations and atmosphere are uplifting. Most importantly telling is

what my mentally it has lifted her enormously.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Milliner House Care Home
from Ruth B (Sister of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

The management are all lovely, caring, professional. The home is looking beautiful for Christmas with all the decorations. The staff make you feel welcomed, caring and professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Capwell Grange Care Home
from Tracey J (Daughter of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum is always happy and well cared for. Staff are friendly and genuinely care for the residents. There is always a great vibe in the lounge area and everyone is welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Capwell Grange Care Home
from J S (Husband of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

Overall I'm pleased that I chose Capwell Grange. The staff are professional but also friendly and caring. The rooms are basic and functional rather than luxurious but perfectly acceptable considering my wife's condition. Similarly the food is quite repetitive but this is understandable because she is

on a pureed vegetarian diet. She is unable to join in any activities but the staff make sure she has access to music which is her only remaining pleasure. The most important thing is that I can leave my wife and be confident that she will be safe and looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Thorn Springs
from Simon G (Son of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

The home continue to provide top quality care for my father. Throughout his stay he has had superb support from the staff who really seem to want to go above and beyond to make their residents and the families visiting feel it's their home. The focus on care and quick resolution of any issues is first

class. They also seem to be able to give everyone some attention no matter how awkward some characters of this age / mental capacity can be! I for one have been so impressed and so grateful that we chose this lovely home for my father's final hurrah! My heartfelt thanks for all the support over a difficult period of emotional roller coasters for all involved.

Reply from Clare Sheehan, Careline Advisor at Thorn Springs

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them. Thank you, once again for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Thorn Springs
from Linda B (Daughter-in-law of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

Cannot find one bad word to say about this care home from every single member of staff they are wonderful. The activities include, visiting garden centres, coffee shops, general shopping at the local shops. The activity staff bring a range of singers, choirs and bands. Evening activities have included

Mecca hosting bingo for the residents and their families. Many creative activities daily.

Reply from Clare Sheehan, Careline Advisor at Thorn Springs

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise, they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Thorn Springs
from L B (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

Thorn Springs Care home is amazing. My mum has been living there now for almost a year and loves it. The staff are so kind and very thoughtful and always on hand to help the residence. Mum loves the entertainment and having people around her to interact with. We love visiting her and her friends and

are made to feel like part of a big family.
I strongly believe that Thorn Springs has changed my mums life for the better.

Reply from Clare Sheehan, Careline Advisor at Thorn Springs

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise, they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Thorn Springs
from S B (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

I was concerned when my very private, fiercely independent mother decided she needed to move into an assisted living home. Luckily she chose Thorn Springs where she was allowed the freedom to be herself and where she feels supported and at home, all due to the amazing, kind and professional staff. Thank

you Team Thorn Springs, you have a lovely home.

Reply from Clare Sheehan, Careline Advisor at Thorn Springs

Thank you for sharing such positive feedback about our home. At Thorn Springs, kindness is at the heart of everything we do and are so pleased to hear your loved one is happy and settled here. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Thorn Springs
from Isabel L (Niece of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

Thorn Springs is a lovely home. My auntie is living there and she is so comfortable there as she is well looked after. The staff are brilliant and the home is nice and clean. It's so nice to see the people that live there are content.

Reply from Clare Sheehan, Careline Advisor at Thorn Springs

We'd like to extend our appreciation to you for taking the time to leave us such a positive review. Positive ratings and comments like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Bedfordshire (5)

HC-One Reviews in Bedfordshire (362)

Blakelands Lodge

Blakelands Lodge

Thorn Springs

Blakelands Lodge

Ridgeway Lodge Care Home

Blakelands Lodge

Milliner House Care Home

Ridgeway Lodge Care Home

Ridgeway Lodge Care Home

Capwell Grange Care Home

Ridgeway Lodge Care Home

Ridgeway Lodge Care Home

Milliner House Care Home

Capwell Grange Care Home

Capwell Grange Care Home

Thorn Springs

Thorn Springs

Thorn Springs

Thorn Springs

Thorn Springs

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers