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Coychurch Road, Pencoed, Bridgend CF35 5LP
"Very happy with everything the staff do in this care home. Very welcoming and friendly. Every person does an amazing job. My partner's Mum…" Read all 111 reviews
Nestled within the peaceful surroundings of Pencoed, near Bridgend, Glanffrwd care home offers personalised residential and nursing care to older people. The purpose-built home has a beautiful tea room, hair salon and minibus for trips out. There… Read more about Glanffrwd Care Home
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Glanffrwd Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your lovely comments about how kind and caring the staff at Glanffrwd are with your Mum, we have passed your comments on to the team. The home ensures appropriate safe staffing levels to provide the kind of quality care you describe to our wonderful residents. We have a continuous recruitment process to ensure consistency and continuity of care delivery is afforded to our residents. Our well-being coordinator works on a part-time basis and works hard with all residents undertaking activities on a 1-1 basis as well as group-based activities. We have a variety of activities in the home including Byrnes Gym sessions, arts & crafts, bingo, quiz sessions, coffee afternoon and external entertainers who come in at least once a month. We are actively seeking to recruit a second well-being co-ordinator to enhance the current service provision.
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Reply from Diane Kerwin, Hospital Liaison Team Administrator at Glanffrwd Care Home
I am sorry you have experienced concerns in relation to our laundry service. I would like to reassure you that we have suitably skilled and safe levels of staff on duty to support the laundry service however we have taken on board your concerns in relation to this provision and will take steps to further improve upon the service we provide.
Again, may I take this opportunity to apologise for any upset and distress this may have caused to both yourself and your family.
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