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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Bridgend for HC-One are showing below.

View the details of all 282 locations (with 24907 reviews) owned by HC-One

HC-One Locations in Bridgend (1)

 

1 Care Home owned by HC-One in Bridgend

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Glanffrwd Care Home

Coychurch Road, Pencoed, Bridgend CF35 5LP 

9.9 111 reviews
"Very happy with everything the staff do in this care home. Very welcoming and friendly. Every person does an amazing job. My partner's Mum…"   Read all 111 reviews
Location Type Care Home

Nestled within the peaceful surroundings of Pencoed, near Bridgend, Glanffrwd care home offers personalised residential and nursing care to older people. The purpose-built home has a beautiful tea room, hair salon and minibus for trips out. There… Read more about Glanffrwd Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 45 Rooms

HC-One Reviews in Bridgend (111)

9.6
HC-One has a Group Review Score of 9.6 (9.609) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Glanffrwd Care Home

from Lloyd W (Son of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful and caring. Always a delight to visit and have lovely chats.

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Review of

Glanffrwd Care Home

from Norma J (Wife of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think everyone goes above and beyond. Thank you all.

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Review of

Glanffrwd Care Home

from Stuart C (Son of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been here she has settled lovely. The staff are excellent and caring.

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Review of

Glanffrwd Care Home

from Catherine B (Relative of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything the staff do in this care home. Very welcoming and friendly. Every person does an amazing job. My partner's Mum seems very happy and well looked after.

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Review of

Glanffrwd Care Home

from Gerald C (Husband of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no fault with the home. The care is absolutely marvellous. I know my wife is in safe hands.

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Review of

Glanffrwd Care Home

from S T (Son of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in the home and I can see she has the best care from the home. I think extra credit should go to four members of staff in particular as they work so hard looking after my mother and I can see that they go over and above not only for my mother but for myself and my father. They always make
us feel welcome, informed and offer anything they can to help. They’re a credit to the home. Thank you all.

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Review of

Glanffrwd Care Home

from Emrys E (Husband of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a breath of fresh air for my wife and myself when she was transferred to Glanffrwd from another care home.
She is much better cared for here which is much closer to my home.

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Review of

Glanffrwd Care Home

from S B (Daughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was resident for only a short period of time, we were immediately struck by how welcoming, caring and understanding the staff are in this beautiful care home. They could not do enough to help us through an immensely difficult time, ensuring my mother was treated with complete dignity
and respect. The home itself has a lovely, warm and homely atmosphere and is spotlessly clean. I would highly recommend Glanffrwd Care Home.

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Review of

Glanffrwd Care Home

from Brian W (Son-in-law of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law sadly passed away at Glanffrwd recently. She had resided for five years and ten months. All staff were excellent. The caring staff were exceptional.

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Review of

Glanffrwd Care Home

from Carol W (Daughter of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away recently, she was at the home for five years and ten months. The care at the home was exceptional.

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Review of

Glanffrwd Care Home

from Joanne V (Niece of Resident) published on 19 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a beautiful place, lovely and very clean. Very friendly staff, plenty of entertainment going on for the residents and the food looks very nice. Overall, it's a lovely home.

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Review of

Glanffrwd Care Home

from Elaine M (Daughter of Resident) published on 4 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Much more staff are needed. More activities needed.
The staff are great with my mum, so kind and caring.
Even with all her falls.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Glanffrwd Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your lovely comments about how kind and caring the staff at Glanffrwd are with your Mum, we have passed your comments on to the team. The home ensures appropriate safe staffing levels to provide the kind of quality care you describe to our wonderful residents. We have a continuous recruitment process to ensure consistency and continuity of care delivery is afforded to our residents. Our well-being coordinator works on a part-time basis and works hard with all residents undertaking activities on a 1-1 basis as well as group-based activities. We have a variety of activities in the home including Byrnes Gym sessions, arts & crafts, bingo, quiz sessions, coffee afternoon and external entertainers who come in at least once a month. We are actively seeking to recruit a second well-being co-ordinator to enhance the current service provision.


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Review of

Glanffrwd Care Home

from Merryl R (Daughter of Resident) published on 28 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a friendly atmosphere. My mother was always clean and well dressed.

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Review of

Glanffrwd Care Home

from C D (Daughter of Resident) published on 7 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care shown to my mother by all staff and management. We as a family were informed of every aspect of my mother's care. Full support shown to the family.

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Review of

Glanffrwd Care Home

from Jennifer B (Daughter of Resident) published on 21 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum gets is excellent, the staff are caring and compassionate with attention to every little detail. We are always informed of Mum's changing health conditions and the government guidelines. A little more care is needed with the laundry - folding and hanging (I understand this may be staff
shortages).

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Glanffrwd Care Home

I am sorry you have experienced concerns in relation to our laundry service. I would like to reassure you that we have suitably skilled and safe levels of staff on duty to support the laundry service however we have taken on board your concerns in relation to this provision and will take steps to further improve upon the service we provide.
Again, may I take this opportunity to apologise for any upset and distress this may have caused to both yourself and your family.


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Review of

Glanffrwd Care Home

from S W (Daughter of Resident) published on 24 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to covid restrictions, my mother hasn't adapted to her new situation. The staff have been excellent and tried their best but at 100 years old my mother struggled.

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Review of

Glanffrwd Care Home

from John H (Son of Resident) published on 10 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited her over the last three months I have found the staff extremely helpful and have no complaints. It is difficult to make an appointment to visit sometimes but on the whole satisfactory. My mother seems to be quite happy here.

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Review of

Glanffrwd Care Home

from Pam O (Daughter of Resident) published on 3 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother reached her 98th birthday this month, she is being looked after extremely well. The excellent nursing care she has received has meant we have lots of time with her. She has been a resident at the care home for almost 4 years. As a family, we wanted to celebrate outside so that her grandchildren
and great-grandchildren could be with her. The staff reinstalled the gazebo outside and to our surprise baked a beautiful cake for us to celebrate with. Mum arrived looking so smart with make-up on and her pearls which made her feel so good and she was more responsive as a result.

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Review of

Glanffrwd Care Home

from Keith M (Husband of Resident) published on 14 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the home very clean. The staff I have met are very good to talk to and are good to my wife. I have no complaints about the home or staff.

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Review of

Glanffrwd Care Home

from Sian J (Sister-in-law of Resident) published on 9 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the staff, they are very friendly and helpful when we come to visit my sister-in-law.

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Awards / Recognitions (6)

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